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Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Suzanna LaurentFellow
Society President 2005-2006 ����
LCR Volunteer of the Year ����
140 Sessions, Programs, Workshops ����
54 Leadership Articles Published ����
Region 5 Conference Manager ����
Nominating Committee Chair 2007-2009 ����
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Today’s discussionToday’s discussion
� Understanding Your Attitude
� Analyzing Your Attitude
� Adjusting Your Attitude
� Maintaining a Positive Attitude
� Dealing With the Difficult
Attitudes of Others
Understanding
YourYourAttitudeAttitude
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
• A good attitude leads to success
• You control your attitude
• What is attitude?
• How are attitudes communicated?
• Where do attitudes come from?
Understanding Your Attitude
Three types of people…three types
of attitudes:
� Spectators
� Critics
� Players
Understanding Your Attitude
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Analyzing
Your
Attitude!
• Your attitude about yourself
• Your self-image inventory
• Your attitude about others
Analyzing Your Attitude
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Adjusting
Your
Attitude!
Here are five attitude-adjustment
techniques to improve the way you
feel about yourself, change, other
people, and responsibility.
Adjusting Your Attitude
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Listen to your “self-talk”
• Replace negative thoughts
with positive ones
Adjusting Your AttitudeTechnique #1:
Pursue Happiness
• Know what you want
• Don’t wait for happiness
• Tell yourself, “This too shall pass”
• Others have it much worse
• Deal with depression
Adjusting Your AttitudeTechnique #2:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Seek comfort with change
• Face up to fear
• Expect mistakes
Adjusting Your AttitudeTechnique #3:
Value relationships
• Respect other people
• Forgive and forget
• Communicate expectations
• Give and accept responsibility
Adjusting Your AttitudeTechnique #4:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Stop “shoulding” yourself
• Move the “should dos” to a
“to do” list
Adjusting Your AttitudeTechnique #5:
Maintaining
a Positive
Attitude!
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Start fresh every day
• Give yourself a pep talk
Maintaining a Positive AttitudeStrategy #1:
Clarify and prioritize your life
• Clarify your purpose
• Visualize your future
• Set goals for yourself
• Prioritize your actions
Maintaining a Positive AttitudeStrategy #2:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Enjoy the moment
• Appreciate life
• Search for the golden nugget
• Reward yourself
Maintaining a Positive AttitudeStrategy #3:
Express, don’t suppress, your
feelings
• Smile
• Laugh
• Cry
Maintaining a Positive AttitudeStrategy #4:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Surround yourself with
positive influences
• Images
• Sounds
• Smells
• Feelings
• Tastes
Maintaining a Positive AttitudeStrategy #5:
Dealingwith theDifficult Attitudes
of Others
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Determine your involvement
• Is this person important?
• Has this happened before?
• Does this bother you?
• Are you willing to invest time?
Dealing with difficult attitudesStrategy #1:
Understand the other person
• Ask questions and listen
• Their thoughts and feelings?
• Accept the person
• Do you desire a change?
Dealing with difficult attitudesStrategy #2:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Influence the person’s attitude
• Describe how you feel
• Explain consequences
• Suggest other ways
• Invite a reaction
• Gain agreement
Dealing with difficult attitudesStrategy #3:
Resolve the problem
• Define future expectations
• Mutually discuss solutions
• Agree on the best solution
Dealing with difficult attitudesStrategy #4:
Suzanna Laurent2010 STC Annual Conference, Atlanta, GA
Recover
• Regain your positive attitude
• Follow through with commitments
• Recognize changes in attitude
Dealing with difficult attitudesStrategy #5:
Questions?
