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By Garry Robinson http://www.kaizenoutdoorfitness.com/attract-more-a-list-fitness-bootcamp-clients/ Should you treat all clients equally? If your instinct is to reply “Of course! Everyone deserves the same treatment” then watch out! That is a DISASTROUS mindset for a personal training business owner! Why? Because PT clients never treat you all the same, do they?
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A-List Some people are enthusiastic, committed and never miss training. You know the ones – a real pleasure to be around. They always participate in social events and occasionally they will bring along friends who join your training group
Losers Yet other clients are grumpy, rarely turn up, or don’t pay you on time. They’re the ones with the victim story and excuses. They always want refunds or adjustments to their payments
Now ask yourself – do these people deserve the same treatment? I don’t think so. If you want to make life much easier and fill your business with the right clients for you then try this:
Work out who your BEST clients are and focus on servicing them even better
Work out who your WORST clients are and either ignore them or fire them!
www.kaizenoutdoorfitness.com
ATTRACT MORE A-LIST FITNESS BOOTCAMP
CLIENTS
By Garry Robinson www.kaizenoutdoorfitness.com
Should you treat all clients equally? If your instinct is to reply “Of course! Everyone deserves the same treatment” then watch out! That is a DISASTROUS mindset for a personal training business own-er! Why? Because PT clients never treat you all the same, do they?
The fact is, most of us invest way too much of our energy dealing with whingers, whiners and energy vam-pires. And in doing so, we sometimes neglect the rock-star, A-list clients – the ones who we love to train with us. So why not flip it around? Flip it Next time you have to chase a client for money, Follow it up with a phone call to a client who always pays on time. Thank them for training with you and per-haps share a stretching tip with them Or.. Next time you feel compelled to chase a client who has missed a few training sessions, Stop. Don’t do it! Instead, call someone who never misses training. Just a quick call to say g’day and ask them what they thought of their last workout And if some moaning-minnie saps some of your energy with their negativity, brush them off and immediately go and call a cheerful client. Tell them you were thinking of them and ask how they’re feeling today Repeat this process consistently over time and it really will transform your business. You see, the whiners will gradually slope off. They will be replaced by energetic and enthusiastic fans eager to tell everyone how well you treat them. The interesting thing about this reverse thinking is that the clients who LOVE to train with you will be STOKED to receive that call. They get to feel special and you get to feel good about how you are making a positive impact on their lives. Isn’t this exactly why we chose this profession in the first place?
Next Steps If you have a story of how YOU dealt with a whinging client, please write it in the comments below. (I reply to all comments personally). Finally… Did you know that the Fitness Bootcamp Instructors Survival Kit contains tons of tips and advice just like this one? It also comes with my own personal guarantee: That if you don’t believe that the information we painstakingly gathered together and packaged into this neat bundle will earn you back at least TEN TIMES the purchase price,I will cheerfully reverse your payment and you can keep everything. So go ahead and download it now. It will be the best tax-deductable business investment you will make this year
www.kaizenoutdoorfitness.com
www.kaizenoutdoorfitness.com
Click here to discover the risk-free way to run a group training program that guarantees results
http://www.kaizenoutdoorfitness.com/attract-more-a-list-fitness-bootcamp-clients/