Australia and New Zealand Banking Group Limited …...Australia and New Zealand Banking Group Limited 24 April 2003 2 2003 Interim Results Agenda John McFarlane •Introduction Peter

2003 Interim ResultsAustralia and New Zealand Banking Group Limited

24 April 2003

2 2003 Interim Results

Agenda

John McFarlane• Introduction

Peter Marriott• Result review

• Portfolio performance

• Credit quality

• Other issues

John McFarlane• Strategy

• Outlook

John McFarlaneChief Executive Officer

24 April 2003


• NPAT

• EPS

• Cash EPS

• Interim Dividend

• Net Specific Provisions

• NPAT

• EPS

• Cash EPS

$1,141m

72 cents

74 cents

44 cents

$259m

$1,141m

72 cents

74 cents

Before Significant Items

2003 Interim Results

v Mar 02

8.7%

8.6%

10.4%

12.8%

29%

7.0%

6.8%

8.7%


A reasonable result

• Good underlying business performance

• Cards issue cost $27m after tax

• Risks down• Specific provisions down 29%• New non-accruals down 50%• Net non-accruals down 28%

• Significant historical tax issue settled

• 1st half normally cyclically lower than 2nd

• On track for 8% full year NPAT result*

* Excluding significant transactions

Peter MarriottChief Financial Officer

24 April 2003


Outline

• Result review– 1H03 Overview– Revenue– Expenses– Doubtful debt provisions


• Credit Quality

• Other issues


Result driven by asset & deposit growth, non-interest income impacted by one offs

800

850

900

950

1,000

1,050

1,100

1,150

1,200

1,250

1,300

1102*

Sep-02

Interest Income

87

Provisioning 6

Non Interest Income

(35)Expenses

(27) Tax & OEI8

$m

1141

Mar-03

3.5% headline basis

3.7% cash basis

NPAT

* Sep-02 excludes significant items


Higher interest income, driven by strong asset growth

3.83

1.74

1.10

3.47

4.78

1.54

1.24

2.762.96

3.83

2.712.76

-

1.00

2.00

3.00

4.00

5.00

6.00

Mar-01 Sep-01 Mar-02 Sep-02 Mar-03

Corp & Small Bus IBMortgages Asset FinPersonal Group

%Interest Margins

53.9

81.4

61.157.2

86.4

59.2

89.2

61.6

56.2

97.3

67.3

58.2

30

40

50

60

70

80

90

100

110

120

Mortgages Business* Deposits*

Sep-01 Mar-02Sep-02 Mar-03

Average Lending & Deposit Volumes

$b

*Business Lending includes Corporate & Small Business, and Institutional Segments. Deposits includes Esanda retail debentures


Underlying non-interest income reasonable, but dominated by one-offs

1,250

1,275

1,300

1,325

1,350

1,375

1,4001387

JV impact(10) Cards

under-accrual

(38)

E*Trade writedown

(6)

Paninbond sales

16

Higher loyalty costs#

(16)

Underlying growth

25 1352

Sep-02* Mar-03

FX M’ment

9

Personal fee

changes(9)

Card repricing

8

* Sep-02 excludes significant items

2H02 cards under-accrual

(14)

# higher loyalty costs reflects change in pricing, and does not include higher volume impact

Includes loss of

$17m in SFI fees


Expenses well controlled, cost income ratio flat

1,500

1,520

1,540

1,560

1,580

1,600

1,620

1575

JV impact

(6)

FX impact

11

Underlying growth

22 1602

Sep-02 Mar-03

• Growth spend held back due to lower income growth

• Underlying half on half cost growth of 1.4%

• Includes $10m increase in software amortisation

• Restructuring costs of $32m taken, in line with previous half

• Continued focus on re-engineering “business as usual” costs

$m


Provisioning charge reflects conservative management

303309

241246258 252 256

301290

40434242

36 35

4145

40

0

50

100

150

200

250

300

350

Mar-99

Sep-99

Mar-00

Sep-00

Mar-01

Sep-01

Mar02

Sep-02

Mar-03

0

10

20

30

40

50

60

70

80ELP adjustmentELP $ELP BP's

ELP Charge$m bp’s • ELP rate down 3bps

– reflecting strong mortgage growth & improved risk profile

• ELP Portfolio adjustment continued

accruing higher level of ELP, reflecting ongoing global economic uncertainty


Outline

• Result review


• Credit Quality

• Other issues


A diversified portfolio performing well

0 50 100 150

NPAT increase

NPAT decrease

Prior period NPAT

1st half NPAT $m

Institutional BankingPersonal BankingMortgagesTransaction ServicesSMEConsumer FinanceNew ZealandTreasuryAsset FinanceCorporate BankingWealth ManagementAsia PacificForeign ExchangeStructured FinanceCorp Fin & AdvisoryCapital MarketsINGA JV*

1451371318478477449605551674336383621

131133124777271696154535251434437337

11%3%6%9%8%

-34%7%

-20%11%4%

-2%31%0%

-18%3%9%

large

ChangeMar 03 Sep 02

* Excludes funding costs


Consumer Finance – challenges, but good underlying performance

0

20

40

60

80

100

120

1H00 2H00 1H01 2H01 1H02 2H02 1H03

Improved underlying performance (NPBT)*

10%12%14%16%18%20%22%24%26%28%30%

1H00 2H00 1H01 2H01 1H02 2H02 1H03

Growth in Acquiring share

Issuing (spend)

Acquiring (spend)

Outstandings

51%

19%

11%

9%

6% 4% Aust Issuing

Aust Acq

Personal Loans

NZ Issuing

NZ Acquiring

Other

Diversifying revenue*

$m

Issues

• Loyalty schemes increasingly costly to operate

• Reduction in interchange and loyalty costs likely to impact 2004 NPAT by not more than $40m

* Adjusted for under-accrual of loyalty points


Mortgages – well placed to benefit from shift to mortgage brokers

And we are well placed to participate

Growing presence

01020304050607080

Australia UK US

Broker penetration of mortgage market

%

Low cost income ratio – efficient processing platform

+Leading broker distribution model, with high quality MIS

Brokers strongest in states where ANZ has weaker branch presence

Award winning products

+

+• 80% of broker originated

customers new to ANZ

• 92% purchase additional ANZ products (89% for network originated customers)


Institutional & Investment Banking – a leading franchise

0

10

20

30

40

50

60

70

80

90

100

Domestic &core MNC

OffshoreCorporate

Maximum –60% of

equivalent domestic

limits

Maximum unsecured

lending (25% of 60%)

Maximum secured lending (80% of 60%)

%

More focused single customer limits

102 114 119 131 145

6670 76

778424

2931

3336

4246

4143

43

3534

4044

36

3834

4137

38

0

50

100

150

200

250

300

350

400

450

Mar-01 Sep-01 Mar-02 Sep-02 Mar-03Institutional Trans ServicesCapital Markets FXStructured Finance Corp Fin & Adv

307327

348364

$m

382

Consistently strong NPAT growth


Corporate and SME – well positioned for upswing in business lending

789

10111213

2H

01

1H

02

2H

02

1H

03

0

5

10

15

20

25

30

AN

Z

CB

A

NA

B

WB

C

6.0

6.5

7.0

7.5

8.0

AN

Z

CB

A

NA

B

WB

C

Market Share*

A very strong Corporate franchiseCustomer

Satisfaction*

• Enhanced customer service proposition

• Disciplined business execution and a stronger performance culture

• Investment in an expanded business ‘footprint’ – customer facing staff up 10%

• Market advantage with “Wall St to Main Street” capability

• Strong cross selling • Focus around total customer value

to Group

Investment in SME has yielded strong balance sheet growth

without loss of credit standards

• Risk grade profile has improved over past 6 months

• 80% of portfolio fully secured

* Roberts Research 2002 (customers with turnover between $10m-$100m)

FUM (loans & deposits)$b

6%6%

3%


Personal banking – impacted by margin squeeze on deposits and fee changes

150

160

170

180

190

200

210

220

185

Deposit Volumes

18

Deposit Margins

(10)New A/c

fee structure & honour fee

impact

(9)

188

Sep-02 Mar-03

$m

Software Amortisation

(6)

Other*

6

• Overall 16 bp decline in margins due to

•Lower interest rates over the half

•Increased flows to higher rate deposit products such as TDs

• Fees lower due to new transaction account fee structure and lower honour fees

• RCF rolled out in NSW & Vic, remainder of States over calendar 2003

Sales Commissions

4

* Includes tax impact


…but strong account and deposit growth

0

20

40

60

80

100

120

140

160

180

1H '02 2H '02 1H '030

10

20

30

40

50

60

Opened (LHS) Closed (LHS) Net (RHS)

30.429.027.7

25.824.524.023.4

1H00 2H00 1H01 2H01 1H02 2H02 1H03

Access Accounts Deposits ($b)000’s000’s

New accounts up 14%

Closed accounts down 15%

Net new accounts up 229%

New deposit strategy launched in Aug 01


JV performance – good insurance and expense performance, offset by FM

• Life Insurance business performing well due to improved service, efficiency, and claims management

• Subdued equity market conditions continue to impact Funds Management business

• Improved capital investment returns, combined with hedge delivering cash rate of return

• Synergies being extracted in line with expectations

0

10

20

30

40

50

60

70

80

90

5 m

onth

s to

Sep

02

Sem

i-an

nual

ised

Life

Insu

rance

Funds

Man

agem

ent

Cap

ital

Inve

stm

ent

Cost

s

Tax

1H

03

42

506 (29)

31

83

ING Australia NPAT*$m

196

* Movements on a semi-annualised basis


Valuation supports carrying value of investment in INGA JV

$m

1000

1200

1400

1600

1800

2000

2200

2400

Carrying Value 1 May 02

1591

Unrecognised profit on sale

of ANZ FM

248

Opening proforma

value

1,839

Synergies and cost savings in

INGA

360 (approx)

Expected value

2199

EY ABC Valuation

1617-1808Carrying value 31 March 03

1612

26%18%

Reduction in expectations


Outline

• Result review


• Credit Quality– Consumer

> Arrears> Mortgages

– Corporate> Domestic > US Energy portfolio> Global Telco portfolio> Top 10 exposures

– Specific provisions– Non-accrual loans– Provisioning coverage

• Other issues


Arrears profile close to historical lows

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%M

ar-0

1

Sep

-01

Nov-

01

Jan-0

2

Mar

-02

May

-02

Jul-

02

Sep

-02

Nov-

02

Jan-0

3

Mar

-03

Small to Medium Enterprises

Mortgages

Cards

Total Personal & SME Businesses*

• Consumer sector in good shape, with continuing low levels of unemployment and low interest rates

• Mortgage arrears remain very low

• Ongoing focus on collections management

• Upwards movement in cards arrears expected, will be carefully managed

• Scorecards remain “tight”

Arrears > 60 days%

* excl Asset Finance, Pacific, Asia


Mortgages portfolio healthy*

0%

5%

10%

15%

20%

25%

30%

35%

< $

250

< $

500

< $

750

<$1000

<$1500

>$1500

2000 2003

0.00%0.05%0.10%0.15%0.20%0.25%0.30%0.35%0.40%0.45%

Mar-

02

May-0

2

Jul-02

Sep-0

2

Nov-0

2

Jan-0

3

Mar-

03

RILS Australia & NZO/O Australia & NZTPMI Australia

High quality arrears profileAustralia & NZ – 60 Days Past Due

Increasing flexibility to service mortgage

Uncommitted Monthly Income at Application

0%10%20%30%40%50%60%70%80%90%

100%

0-60% 61-75% 76-80% 81%+

LVR at originationDynamic LVR

25.1 26.7 28.3 30.3 32.3 34.8

9.9 10.611.6 12.6

14.215.9

1.71.9

2.22.3

2.53.2

0

10

20

30

40

50

60

Sep-0

0

Mar-

01

Sep-0

1

Mar-

02

Sep-0

2

Mar-

03

EquityRILO/O

Equity Loans remain modestStrong LVR profile $b

* Charts are for Australia only excluding Origin


Domestic corporates well placed

40

60

80

100

120

140

160

Ma

r-8

9

Ma

r-9

0

Ma

r-9

1

Ma

r-9

2

Ma

r-9

3

Ma

r-9

4

Ma

r-9

5

Ma

r-9

6

Ma

r-9

7

Ma

r-9

8

Ma

r-9

9

Ma

r-0

0

Ma

r-0

1

Ma

r-0

2

Domestic corporatesremain lowly geared

%

Gearing ratio (Debt to Equity)#

# source: ABS

Series break

3.4% 3.7%4.4%9.9% 10.4%10.0%

21.7% 24.0%21.5%

29.6% 26.9%27.8%

34.5% 37.2% 35.0%

Mar '02 Sep '02 Mar '03

AAA to BBB

BB-

BBB-

BB+ to BB

<BB-

41.0bn 41.4bn 43.2bn

0.8%0.9%1.2%CCC and Lower

2.9%2.5%3.2%B+ to CCC

Reflected in healthy risk grade profile*

* Institutional & Corporate Australia & NZ


Mar-03Sep-02

US energy portfolio – some issues, remains containable

Sep-02

Total Limits

$2.1bn

AAA to BBB

BBB-

BB+ to BB

BB-

>BB-

Total Limits

Excl O&G$2.0bn

32% $0.7b

16% $0.4b

36% $0.7b

16% $0.3b

Total Limits

Excl O&G$2.0bn

35% $0.7b

18% $0.4b

29% $0.6b

18% $0.3b

33% $0.7b

18% $0.4b

21% $0.4b

12% $0.2b

Mar-03

16% $0.3b

23% $0.3b

13% $0.1b

26% $0.3b

23% $0.3b

15% $0.2b

Total Outstandings

$1.2bn

(AUD) No of custTotal 30

B+ to CCC 12.3% 13.0% 3.8% 3.9% 4.0% 2Non Accrual 4.0% 4.2% 8.0% 8.2% 11.2% 3

>BB- = B+ B, B-, CCC & non-accrual

Committed Limits$1.9bn

Mar-03

33% $0.6b

18% $0.4b

21% $0.4b

12% $0.2b

16% $0.3b

$913m in projects

$332m in Corporate

lending

Excludes uncommitted facilities

Includes utilised guarantees and market related products


Deterioration in global electricity sector has stabilised

• Deterioration in US and European utility sectors largely occurred prior to our 2002 Annual Results announcement

• In 2002, S&P ratings actions in US power industry resulted in 182 downgrades, against 15 upgrades

• First half 2003 has seen some evidence of stabilisation

0.01

0.10

1.00

Mar-

98

Sep-9

8

Mar-

99

Sep-9

9

Mar-

00

Sep-0

0

Mar-

01

Sep-0

1

Mar-

02

Sep-0

2

Mar-

03

North America

Europe

AAA

A

AA

BBB-

BBB

BB+

EDF%KMV Median Expected Default Frequency

BBB+


Mar-03Sep-02

Global Telco portfolio – no material issues expected

Total Limits

$5.5bn

AAA to BBB+

BBB to BBB-

BB+ to BBBB-

>BB-

Total Limits$4.7bn Committed

Limits$3.9bn

63% $3.4b

21% $1.2b

9% $0.5b

7% $0.4b

63% $2.5b

17% $0.6b

5% $0.2b

12% $0.5b

Mar-03

55% $1.3b

16% $0.4b

18% $0.4b

Outstandings$2.3bn

6% $0.1b

(AUD) No of cust

total 41B+ to CCC 1.9% 6.8% 7.8% 11.1% 5Non Accrual 4.8% 3.5% 4.3% 7.2 3

Mar-03

67% $3.1b

15% $0.7b

5% $0.2b

10% $0.5b

3% $0.2b 3% $0.1b 5% $0.1b

>BB- = B+ B, B-, CCC & non-accrual


Top 10 exposures further reduced

40%

50%

60%

70%

80%

90%

100%

110%

120%

130%

140%

Top 10 committed exposures

Top 10 exposures as % of ACE

Sep 01 Sep 020 250 500 750 1000 1250

Funded Unfunded

S & P Rating

A+

BBB+

AA+

A

BBB+

AAA

A+

BBB

A

AA-Mar 03

Position of top 10

exposures as at Sep 02

AUDm

excludes non-recourse and uncommitted facilities

Limits represent total 7 month limits excluding uncommitted and non-recourse, net of credit derivatives

ing uncommitted and non-recourse, net of credit Limits represent total 7 month limits exclud

derivatives


Specific provisions down 29% – no large single provisions

< $5m

$20m - $50m

$10m - $20m

$5m - $10m

0

50

100

150

200

250

300

350

400

Mar-98

Sep-98

Mar-99

Sep-99

Mar-00

Sep-00

Mar-01

Sep-01

Mar-02

Sep-02

Mar-03

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Net specific provisions - $m (LHS)% International SPs (RHS)ELP charge - $m (LHS)

$m Significant impact from single customers

• No major individual specific provisions during the half

2customers

Grindlayscredit

indemnity

4customers

3customers

1st half Specific Provisions by size

Provisions


Non-accrual loans continue to fall, reflecting overall health of portfolio

59

651 681

388

80

792

523

37

643589526

38

0

200

400

600

800

1000

200020012002Mar-03

1543

1391

12601203

1153

1662

600628

770699

657

900

0

300

600

900

1200

1500

1800

1998 1999 2000 2001 2002 Mar-030.00%

0.25%

0.50%

0.75%

1.00%

1.25%

1.50%

1.75%

Gross Non-Accrual Loans (LHS)

Net Non-Accrual Loans (LHS)

$m

Non-Accrual Loans/ Loans & advances (RHS)

Aust InterNZ

GeographicGross Non-Accrual Loans$m

Historic


New non-accruals down 50% on March 2002

GeographicNew Non-Accrual Loans

$m

0

100

200

300

400

500

600

700

800

900

Mar-

99

Sep-9

9

Mar-

00

Sep-0

0

Mar-

01

Sep-0

1

Mar-

02

Sep-0

2

Mar-

03

Aust/NZ UK/US Asia Other Inter

214

118109

144

4254

9182

61

243

3731

72 76

9990

7360

0

50

100

150

200

250

300

1H02 2H02 1H03

Energy Domestic Corporate Asset Finance Consumer FinanceOther Offshore Other

New non-accrual loans by source$m


Existing and future problem loans well provided for

%

0.92

0.82

0.90

1.03

0.00

0.20

0.40

0.60

0.80

1.00

1.20

ANZ Mar03

CBA Dec02

NAB Sep02

WBCSep 02

GP/RWA

48%

31% 31%

39%

0%

10%

20%

30%

40%

50%

60%

ANZ Mar03

CBA Dec02

NAB Sep02

WBCSep 02

SP/NALs


Outline

• Result review


• Credit Quality

• Other issues– Dividend policy– Capital levels– Outlook


Dividend payout ratio likely to trend upwards

• A progressive lift in the payout ratio likely over next three years towards high 60’s

• Expect to maintain 100% franking

0.44

0.39

0.33

0.29

0.260.24

0.22

$0.00

$0.05

$0.10

$0.15

$0.20

$0.25

$0.30

$0.35

$0.40

$0.45

$0.50

1997 1998 1999 2000 2001 2002 200350%

52%

54%

56%

58%

60%

62%

64%

66%

68%

70%

Interim Div (LHS) Payout Ratio (RHS)

Interim Dividend has doubled in six years


ANZ’s capital position remains strong

4.50

4.75

5.00

5.25

5.50

5.75

6.00

6.25

6.50

6.75

Sep-02 Mar-03

Drivers of ACE ratio

Target range

5.71

Earnings

0.77

Dividend

(0.47)

RWA growth

(0.29)

5.68

%

Other (0.04)

4.00

4.25

4.50

4.75

5.00

5.25

5.50

5.75

6.00

ANZ(Mar-03)

CBA(Dec-02)

NAB(Sep-02)

WBC(Sep-02)

• Buybacks likely if ACE ratio above target range

Peer ComparisonACE/RWA


Outlook for second half

• Australian & NZ economies to perform relatively well, despite weakness in offshore markets

• Mortgage growth to be more subdued, moving towards 8-12% pa growth rate, offset by moderate rebound in business lending

• Specific provisions below ELP

• Cost growth rate to increase, but remain lower than revenue growth rate with resultant improvement in cost-income ratio

• Second half outlook favourable, delivering approximately 8% full year NPAT growth


Summary

• A respectable result, with good underlying momentum– Strong interest income driven by asset growth– Non-interest income impacted by one-offs– Expenses well controlled – Majority of portfolio performing well

• Credit quality strong in Australia, offshore issues containable

• Remain well provisioned, with strong capital position

• Payout ratio likely to increase over next three years, with DPS growth greater than EPS growth

• On target for approximately 8% full year NPAT growth

John McFarlaneChief Executive Officer

24 April 2003


Distinctive strategy and track record4 clear themes going forward

$0

$200

$400

$600

$800

$1,000

$1,200

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

YT

D

ANZ Peers*

• Leverage real capabilities to build sustainable strategic position

• Grow value by creating a rich portfolio of specialised businesses

• Become one of the most efficient and best-managed banks in the world

• Bold and different, leveraging a unique performance culture and business approach

TSR

(base $100)

ANZ relative TSR

* CBA, NAB, WBC

Core themes


Leverage real capabilities to build sustainable strategic position

• Leverage specialisation as distinctive strategy

• Leverage leading product capability to increase share

• Leverage superior cost position

• To give customers the best deal

• To give shareholders sustainable and growing returns

• Leverage ANZ’s emerging and distinctive “human face”

• Unique positioning against peers

• Gain traction in earning the trust of the community


A rich portfolio of specialised businesses -material improvement in last 2 years

Source of profit

Mark

et

Att

ract

iven

ess ING JV/

Wealth

Cards

PersonalBanking

SmallBus

Institutional&

InvestmentBanking

Corporate

AssetFinance

Mortgages

Pacific

• More sustainable portfolio foundation

• Each business has clear differentiated approach

• Systematically building capabilities to establish future growth options

Asia

High

Low

Weak Strong

Current ANZ Position


Grow value by creating a rich and diversified portfolio of specialised businesses

Strong

Mark

et

Att

ract

iven

ess

ANZ Target Position

ING JV/Wealth

PersonalBanking

SmallBusiness

Corporate

AssetFinance

Mortgages

Asia

Optimise portfolio for sustainability, growth and return

• Raise revenue productivity in Personal Banking

• Lift performance and productivity in Wealth Management

• Develop sustainable post-interchange cards strategy

• Regain position in Small Business• Develop Institutional while reducing

risk concentrations• Leverage specialised distribution in

Mortgages• Advance customer franchise in NZ

through local approach• Turn Asset Finance into a sustainable

growth proposition

Create a portfolio of growth options• Invest in high growth domestic

franchises• Leverage capabilities with partners in

Asia-Pacific

Institutional

Consumer Finance

Pacific

High

Low

Weak


Applying the lessons from Grindlays - a distinctive Asian strategy is emerging

Develop Options1999-2004

Develop Portfolio2004-2006

• Acquire a portfolio of low cost, low risk options

• Work with local partners who have customers & distribution network

• Combine Local & ANZ strengths to create additional value

• Develop linkages across portfolio

• Leverage product strengths

• Portfolio approach –no more than 5-10% of ACE

ANZ Learning and Local Knowledge

Asia is important

Geographic proximity

Growing political and economic linkages

Represents

• 49% of Australia’s merchandise trade

• 34% of Australia’s services trade

• Substantial capital flows

ANZ already has a network in Asia

Grow Portfolio2006 onwards

• Potentially participate in local consolidation

• Continue to add value


Aim to make ANZ one of the best managed and most efficient banks in the world• Make execution a distinctive capability

• Accelerate revenue and productivity momentum in businesses

• Rebalance higher risk segments

• Simplify operations and technology infrastructure

1000

1200

1400

1600

1800

2000

2200

Sep-9

7

Mar-

98

Sep-9

8

Mar-

99

Sep-9

9

Mar-

00

Sep-0

0

Mar-

01

Sep-0

1

Mar-

02

Sep-0

2

Mar-

03

40

45

50

55

60

65

70

Expenses

Cost Income Ratio

$m CTI (%)

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

Jan-9

6

Jul-96

Jan-9

7

Jul-97

Jan-9

8

Jul-98

Jan-9

9

Jul-99

Jan-0

0

Jul-00

Jan-0

1

Jul-01

Jan-0

2

Jul-02

Jan-0

3

Lower relative riskWorld class efficiency

Peer 2 year Beta*

ANZ 2 year Beta

Difference

2 year beta

* CBA, NAB, WBC


Bold and different, leveraging a unique performance culture and business approach

2000

2002

* Benchmark comprises 33 of Australia’s Top 50 companies

• Systematic improvement

• Aim to be distinctive• financial

• values

• Build on preferred employer status

• Gain shareholder and community recognition

• Raise our game in execution to minimise surprisesCoordination and control

Superior(Top quartile)

Australian average*

Motivation

Fin

an

cial

Peo

ple

Rew

ard

s &

reco

gn

itio

n

Op

po

rtu

nit

ies

Op

era

tio

nal

Valu

es

Distinctive (Top decile)


A reasonable result

Headline earnings up 8.7%

Cash EPS pre-significant items up 8.7%

Interim dividend up 12.8%

Good underlying business performance offset by $27m Cards issue

Major progress in resolving risk issues

• Specific provisions down 29%

• Tax settlement achieved

Clear and distinctive strategic approach

• On track for 8% full-year NPAT*

• Comfortable with similar 2004 outlook

• Dividend growth higher than earnings

*excluding significant transactions

Copy of presentation available on

www.anz.com


The material in this presentation is general background information about the Bank’s activities current at the date of the presentation. It is information given in summary

form and does not purport to be complete. It is not intended to be relied upon as advice to investors or potential investors and does not take into account the

investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice when deciding if an

investment is appropriate.

For further information visit

www.anz.comor contact

Philip GentryHead of Investor Relations

ph: (613) 9273 4185 fax: (613) 9273 4091 e-mail: [email protected]

2003 Interim Results

Supplementary Information PackAustralia and New Zealand Banking Group Limited

24 April 2003


Additional information on businesses & strategy


Asset Finance – a leading position, & developing new momentum

• Reengineering undertaken in recent years now paying off

• Significant reductions in unit processing costs achieved delivering strong competitive position45

48 48

54

60

0

10

20

30

40

50

60

70

1H01 2H01 1H02 2H02 1H03

$m NPAT

05

101520253035404550

1h02 2h02 1h03

NPAT/FTE$000’s


New Zealand – greater autonomy and a mandate to reinvest

• Increased training, and greater number of sales specialists

• Strengthen brand and increase community involvement

• Upgrade branch network, and open new branches in key geographic growth centres

0

10

20

30

40

50

60

70

80

90

100

1H01 2H01 1H02 2H02 1H03

NZ $mNPAT

Performance tapering off Greater investment required


Personal – significant opportunity, but clear challenges remain

• Underweight position• RCF rolled out to Victoria & NSW,

to roll out to other states• Strong product capability• More traction required on

improving customer proposition

Rural38%

Metro62%

40

42

44

46

48

50

52

54

56

1H02 2H02 1H037072747678808284868890

1H02 2H02 1H03

6%

20%

Metro NPAT Rural NPATPersonal Banking Australia NPAT

• Rural Banking completed roll out of local market model

• Good progress in devolving responsibility to front line

• Strong focus on community involvement

• Increased focus on agribusiness


Asia - circa 450 lending relationships with 85% investment grade

• Top Ten foreign bank• Only Australian/NZ bank• 50 Lending Relationships, 53% Inv Gr

• Only Australian/NZ bank• Highly regulated/competitive

environment• Largest number of corporate

relationships in Asia• 60 Lending Relationships, 68% Inv Gr

• Largest Australian/NZ Bank• 14,000 customers with deposit base of

$700m• 38 Lending Relationships, 83% Inv Gr

• Strategic for Asia & network Trade• 34 Lending Relationships, 52% Inv Gr

• Leading JV bank• 130,000 cards issued• 26 Lending Relationships, 69% Inv Gr

• One of a small group of fully licensed foreign banks

• Restricted transactions with locals expected to be lifted gradually with WTO membership

• 40 Lending Relationships, 95% Inv Gr

• Leading foreign bank in Vietnam• Only Australian/NZ bank• Fastest-growing Asian operation• 50 Lending Relationships, 72% Inv Gr

• Representative offices• Regional Trade Finance support• FI & correspondent banking

• Centre for GSF operations in ANZ Asia• Striving to carve a niche in the market

amongst global banks operating here• 4,000 customers/deposit base of $2b• 60 Lending Relationships, 87% Inv Gr

• Leading Australian/NZ bank• Focus to expand Trade Finance business• Excess liquidity driving margins down to

dangerously low levels• 60 Lending Relationships, 82% Inv Gr

• Product Support• Finance & Planning• Credit/Risk• Corporate Portfolio Management• Human Resource

BEIJING & SHANGHAI, CHINA

HONG KONG

HANOI & HO CHI MINH, VIETNAM

SEOUL, KOREA

TOKYO & OSAKA, JAPAN

TAIPEI, TAIWAN

MANILA, PHILIPPINESMALAYSIA & THAILAND

REGIONAL OFFICE, SINGAPORESINGAPORE JAKARTA, INDONESIA


A selective asset writing strategy in AsiaCustomer Category Customer Description

Global MNCs Parent – Investment GradeTypically listed on local exchangeSubsidiaries in network countries per Cross Border Risk Policy (10/99)

Regional MNCs Parent – Investment GradeTypically listed on local exchange (Top 50 ‘blue chip’)Typically externally rated

Financial Institutions Well-established and high quality FIsIn top 20 FIs in countryStrong correspondent banking relationships

Major Local Corporates Top ranking, typically listed on local exchange and recognised as ‘blue chip’Investment Grade Significant foreign currency earnings in freely negotiable currenciesMarket capitalisation typically in excess of USD200m. Potential for significant non interest income, deposit, trade, FX or network opportunities

Middle Market Corporates Not target market

SMEs Not target marketSmall exceptions for Trade where collateralised, eg. Vietnam

• established high quality names/groups, including Asian conglomerates, that have survived Asian crisis; recent CPM ‘shadowing’ review has validated this;

• core relationships;• network business for Australia/NZ and Asia;• good product penetration potential;• leveraging relationships across Asia network.

Current/Target customer list represents:


Continuing to develop our culture

0

2000

4000

6000

8000

10000

12000

Dec-0

1M

ar-0

2Ju

n-02

Sep-

02 M

ar-0

3

Over 10,000 of our people have experienced

Breakout program

0102030405060708090

100

1999

2000

2001

2002

1H03

High staff satisfaction maintained

%


Additional credit quality information


Mortgages – low representation in inner city Sydney and Melbourne

6%

11%

0%

5%

10%

15%

20%

25%

30%

35%

Sydney Inner City Melbourne InnerCity*

* limited sample size# source: Roy Morgan

ANZ share

Range of major peers

Market Share by location

• Tightened assessment criteria for inner city investment properties

• Delinquency profile of inner city borrowers in line with average


Group risk grade profileANZ Group - Outstandings

3.9% 3.7% 3.3% 3.2%

14.1% 14.1% 13.7% 13.8%

14.9% 14.7% 14.3% 14.9%

51.4% 53.9% 54.0%

15.7% 13.6% 14.7% 14.3%

53.8%

Sep-01 Mar-02 Sep-02 Mar-03

$143bn $149bn$142bn $158bn

B+ to CCC 3.0% 2.8% 2.5% 2.5%Non Accrual 0.9% 0.9% 0.8% 0.7%

Total investment grade as at Mar-03:$107.7bn or 68.0% of the portfolio

AAA to BBB

BBB-

BB+ to BB

BB-

>BB-


Institutional & Corporate Risk Grade ProfilesCorporate Banking Aust. (Outstandings)Institutional Banking (Outstandings)

4.3% 4.3% 4.4% 4.8%7.5% 6.8% 7.3% 8.4%

17.3% 17.5% 16.9%18.5%

28.1% 27.1% 25.1%

42.8% 44.3% 46.3% 45.5%

22.8%


9.1% 8.1% 5.4% 4.2%

17.3% 18.0%17.0%

14.6%

33.9% 34.7%35.0%

25.4% 25.1%

14.1% 16.0% 16.3%

38.2%

26.6% 26.7%

14.3%


B+ to CCC 2.7% 2.3% 2.6% 3.1%Non Accrual 1.6% 2.0% 1.8% 1.7%

7.4% 6.4% 4.1% 2.8%1.7% 1.7% 1.3% 1.4%

AAA to BBB

BBB-

BB+ to BB

BB-

>BB-


Specific provisions in most businesses lower than expected losses

0

10

20

30

40

50

60

70

80

90

GFX

CF&A SM

EMor

tgag

esPe

rson

al B

ankin

g SFI

Asse

t Fin

ance

CBB CF

SPELP

0 50 100 150

ConsumerFinance

CBB

Asset Finance

SFI

Personal

Mortgages

SME

CF&A

GFX

SP’s v ELP1st Half 2003

SP’s v ELP2nd Half 2002

$m

$m

Specific Provisions 1st Half 2003 v 2nd Half 2002

$mLower SP

Higher SP

-20

0

20

40

60

80

100

120

140

160

180

GFX

CF&A SM

EMor

tgag

esPe

rson

al B

ankin

g SFI

Asse

t Fin

ance

CBB CF

SPELP


Offshore SCCLs now in place

60%

100%

Australia/New Zealand OffShore Corporates

Comparative SCCL Customer Limits

25%

75%

100%

80%

> 100%Security

< 100%Security

indicative based on BBB- grading

Capped at AUD 300m

Capped at AUD 100m

Lending type SCCL % for offshore Corporates (excl. GSF)

Direct Exposure(Including on and Off Balance sheet)

Indirect or Contingent Exposure

Market Related

Exposures

GSF Direct Exposures capped at AUD 450m for > 100% Security and AUD 200m for < 100% Security


Offshore lending assets decreasing as a proportion of total lending assets

70% 69% 70% 73% 77% 76% 78% 79%

15% 15% 13% 13%12% 13% 13% 13%

15% 16% 16% 14% 11% 11% 9% 8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Sep-96 Sep-97 Sep-98 Sep-99 Sep-00 Sep-01 Sep-02 Mar-03

Australia NZ International


Increased industry diversification

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

Co

mm

erc

ial

Pro

pert

y

Man

ufa

ctu

rin

g

Reta

il T

rad

e

Fin

an

ce -

Ban

ks

Wh

ole

sale

Tra

de

Ag

ricu

ltu

re

Bu

sin

ess

Serv

ices

Fin

an

ce -

Oth

er

Cu

ltu

ral

& R

ec

serv

ices

Acc

om

m,

Pu

bs,

Clu

bs

Tra

nsp

ort

&S

tora

ge

Oth

er

1993 Mar-03

% of Group Lending Assets(Aust/NZ)

Policy Cap


Industry exposures – Australia & NZLending Assets (AUDm)% of Portfolio (RHS scale)% in CCR 7D-8G (RHS scale)% in CCR 9-10 (RHS scale)x

Health & Community Services

Mining

Cultural & Recreational Services

Personal & Other Services

Forestry & Fishing

Communication Services

0.0bn

0.5bn

1.0bn

1.5bn

2.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

0.0bn

0.5bn

1.0bn

1.5bn

2.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0.0bn

0.2bn

0.4bn

0.6bn

0.8bn

1.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

0.0bn

0.2bn

0.4bn

0.6bn

0.8bn

1.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0.0bn

0.5bn

1.0bn

1.5bn

2.0bn

2.5bn

3.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

5.0%

10.0%

15.0%

0.0bn

0.2bn

0.4bn

0.6bn

0.8bn

1.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%1.0%2.0%3.0%4.0%5.0%6.0%7.0%8.0%9.0%10.0%



Finance - Other

Finance – Banks, Building Soc etc.

Transport & Storage

Accommodation, Clubs, Pubs etc.

Utilities

Construction

0bn

1bn

2bn

3bn

4bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

1bn

2bn

3bn

4bn

5bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

1bn

2bn

3bn

4bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

0bn

1bn

2bn

3bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

1bn

2bn

3bn

Sep-00 Sep-01 Sep-02 Mar-030.0

0.5

1.0

1.5

2.0

2.5

3.0

0.0bn

0.5bn

1.0bn

1.5bn

2.0bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%



Real Estate Operators & Dev.

Manufacturing

Retail Trade

Wholesale Trade

Agriculture

Business Services

0bn

2bn

4bn

6bn

8bn

10bn

12bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

0bn

2bn

4bn

6bn

8bn

10bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

0bn

2bn

4bn

6bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

2bn

4bn

6bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

1bn

2bn

3bn

4bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

0bn

1bn

2bn

3bn

4bn

Sep-00 Sep-01 Sep-02 Mar-030.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

Documents

Australia and New Zealand Banking Group Limited …...Australia and New Zealand Banking Group Limited 24 April 2003 2 2003 Interim Results Agenda John McFarlane •Introduction Peter