Avaya Aura Communication Manager enables the virtual enterprise with:

• Robustvoiceandvideocallprocessing

capabilities.

• Advancedworkforceproductivityand

mobilityfeatures.

• Built-inconferencingandcontactcenter

applications.

• Centralizedvoicemailandattendant

operationsacrossmultiplelocations.

• Connectivitytoawiderangeofanalog,

digital,andIP-basedcommunicationdevices.

• SupportforSIP,H.323andmanyindustry-

standardcommunicationsprotocolsovera

varietyofdifferentnetworks.

• Morethan700powerfulfeaturesinall.

• Highavailability,reliabilityandsurvivability.

Key Customer Benefits

Helping ensure business continuity

• Transparentserverfailover:Iftheprimary

serverfails,thebackupautomatically

takesover.

• Redundantinterfaces:Minimizesthe

impactoflocalnetworkfailures.

• Geographicallyseparatedredundant

servers:Providesredundancyacrossthe

IPtelephonysolution.

• Branchofficesurvivability:Keepsbranch

officesandremotelocationsconnectedto

themaindatacenter.

• Voicequalitymonitoringandmanagement:

Checksfornetworkconditionsthat

adverselyaffectvoicequalityand

automaticallyappliescorrectiveaction.

Avaya Aura™ Communication Manager The Foundation of your Unified Communications Solution.

Overview

Avaya Aura™ Communication Manager is a key component of Avaya Aura™. It delivers

rich voice and video capabilities and provides for a resilient, distributed network of

media gateways and analog, digital and IP-based communication devices. In addition,

Communication Manager boasts robust PBX features, high reliability and scalability, and

multi-protocol support. It includes advanced mobility features, built-in conference calling and

contact center applications and E911 capabilities.

FACT SHEET

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Promoting enterprise security

• Securebydesign:AvayaAura

CommunicationManagertelephonyservers

areisolatedfromtherestoftheenterprise

networktosafeguardthemfromviruses,

worms,DoSandotherattacks.

• Securebydefault:AvayaAura

CommunicationManagerusestheminimum

numberofservicesandaccessportsto

reducesusceptibilitytomaliciousattacks.

• Securecommunications:AvayaAura

CommunicationManagerusesmedia

encryptionbetweenservers,gatewaysand

endpointstosecurethevoicestreamand

signalingchannels.

Enhancing workforce productivity

• Handlesincomingcallseffectively:Multiple

optionsforcallrouting,queuingand

priorityhandling.

• Increasesefficiency:Easy-to-usefeatures

saveworkershoursinsettingup,dialing

androutingcalls.

• Improvescollaboration:Workersenjoy

increasedcollaborationwitheasy-to-

operateconferencingandpagingfeatures.

Open Standards

• Supportforopenstandards:Facilitates

embeddingcommunicationsintobusiness

processes,addingvaluetotheenterprise.

• SIPsupport:SIPimprovestheconnectivity

andopennessofAvayaAuraCommunication

Managerandassociatedend-userdevices,

resultinginreducedcosts,fasterdeployment

ofnewfunctionsandenhancedoptionsfor

linkingcommunicationswithbusinesspro-

cesses.SIPbasedpresenceletsusersinform

othersoftheirstatus,availabilityandhowthey

maybecontacted.

• End-to-endstandards-basedapplication

integration:Linux-basedAvayaAura

CommunicationManagersoftwareprovides

integrationofold(TSAPI,JTAPI,CSTA)

andnew(Webservicesandservice-oriented

architecture)standards.

Simplified Network Management

• AvayaIntegratedManagementSuite:

Providesacomprehensivesetoftools

thatmakesiteasytodeploy,manageand

maintainacomplex,distributedAvaya

AuraCommunicationManager-based

IPtelephonynetwork.

• AvayaAura™SystemManager:Provides

centralizedadministrationofmultiple

instancesofCommunicationManager.It

takesasolutionlevelapproachtonetwork

administrationthatallowsITdepartments

toincorporatenewcomponentsand

applicationsunderacommonmanagement

umbrellaovertime,managingtheelements

ofAvayaAuratogetherasasystem.

Feature Summary• TelephonyFeatures:Comprehensive

endusertelephonyfeatures(i.e.auto

attendant,calltransfer,callforward,etc.)

facilitateeffectivecommunicationsamong

employees,customersandpartners.

• MobilityFeatures:Extensivein-building

orin/outbuildingwirelesschoicesand

hotdeskingfeatureslikeExtensionto

Cellular(EC500),PersonalStationAccess

(PSA)andAutomaticCustomerTelephone

Rearrangement(ACTR)extendAvayaAura

CommunicationManagerfeaturestousers

nomatterwherethey’reworking.

• Collaboration:Built-infeatureslikeMeet

MeConferencing(uptosixparties)orthe

optionalExpandedMeetMeConferencing

(upto300)makeiteasytocollaboratewith

groupsofpeers,customersandpartners.

• IntegratedMessaging:Built-inmessaging

featuresandfullcapabilityformessaging

integrationwithvoice,faxande-mail.

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AVAYA AURA COMMUNICATION MANAGER DEPLOYMENT OPTIONS:

• TraditionalIPPBX:alllocationsareconnectedviaIPandfeaturesaredeployedatan

individuallocationlevel.Alsoyouareabletoconnecttohybridenvironmentsallowing

theco-existenceofAnalogandDigitaltechnologiesinremoteoffices.

• CentrallylocatedFeatureServer:youcanconnectallyourofficesandSIPend-pointsto

SessionManagerviaSIPtoacentrallylocatedinstanceofCommunicationManager.

Thiswillallowyoutodelivercorefeaturesconsistentlyacrosstheenterprise;withno

localPBXrestrictions.Inadditiontothatyouwillbeabletodeployfullapplication

sequencingcapabilities.

• EvolutionServer:youwillbeabletoprovidefeaturesandbenefitstoamix

environmentofbothSIPandNON-SIP,suchasH.323,AnalogorDigitalendpoints

andsupportimplicitapplicationsequencingcapabilities.

Theselast2optionscanbeusedsinglyorcanappeartogetheronmultipleCommunication

ManagerserversintheenterprisetoprovidecostsavingsonCommunicationManager

serverdeploymentandarichsetofcustomersequencedapplications.

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• CallCenterIntegration:Callcenter

applicationslikeAvayaCallManagement

Systemforreal-timereportingand

performancestatistics,andAvaya

BusinessAdvocateforexpertpredictive

routingbasedonincomingcallsrather

thanhistoricaldata,areeasilyintegrated.

• Telecommuting:Telecommutercapa-

bilitiesroutecallsappropriatelyandgive

employeesaccesstothefullAvayaAura

CommunicationManagerfeatureset

whetherworkingathome,intheofficeor

ontheroad.

• ApplicationIntegration:LetsITapplication

developersleverageAvayaAura

CommunicationManagerfunctionality

viastandardWebServicesinterfaces,

enablingintegrationofbusinessand

communicationapplicationswithreal-

timetelephony.

• SIPSupport:IntegratedSIPproxy/registrar

serverwithSIPtrunkingsupportand

duplicatedserverfeaturestoenableSIP

interoperabilityandcapabilitiesonAvaya

AuraCommunicationManager.

• QualityofService:QoSfeatureslike

Inter-GatewayAlternateRouting(IGAR)

andCallAdmissionControlprovideano

compromiseapproachtoreliabilityand

functionalityonconvergedIPnetworks

toassureAvayaAuraCommunication

Managerendusersreceivethesamefea-

turedeliveryoverIPaswhenusingcircuit

switchedtechnologies.

• Reliability&Survivability:Supportsa

widevarietyofservers,gatewaysand

survivabilityfeaturesenabling99.999%

availabilityorbetterathighlycompetitive

prices.Thesoftwareiscapableofmirroring

processorfunctions,providingalternate

gatekeepers,supportingmultiplenetwork

interfacesandensuringsurvivabilityat

remoteandcentrallocations.

• IntelligentNetworkingandCallRouting:

Letsorganizationscreateavirtual

fabricofmanyswitchesthatcanpass

informationandcalls,openingnew

revenueopportunitiesandhigherlevelsof

customerservice.Callroutingfeaturesare

alsodesignedtoreducenetworkingcosts

througheffectiveuseofIPTrunkingover

WANorLANlinks.

• SecurityandPrivacy:Securityfeatures

fordetectingprobablebreaches,taking

measurestoprotectthesystem,notification

andtrackingactivities.Alsoprovidesreal-

timemediaencryptionforenvironments

whereenhancedvoiceprivacyoveraLAN/

WANisrequired.

• SafetyandDisasterRecovery:Toolstohelp

organizationsmanageandrespondto

unforeseenemergencysituations.

• IntegratedManagement:Powerfulbuilt-intools

foradministratorsandnetworkmanagers

tomaintaincommunicationsolutionsand

drivedowntotalcostofownership,including

applicationsfornetworkmanagement,

configurationmanagement,andfaultand

performancemonitoring.

Technical Specifications

Operating System and Supported Servers

• Servers:S8800,S8510,S8300D

• OperatingSystem:

RedHatEnterpriseLinux

Capacity

• NumberofStations:36,000

• TotalIPStation+Trunkcapacity:18,000

• SIPEndpoints:18,000

• SIPTrunks:7,000

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Learn MoreTolearnmoreaboutAvayaAuraCommunicationManagertalktoyourAvayaAccountManagerorAuthorizedPartner.

Also,visitusatwww.avaya.com.

©2010AvayaInc.AllRightsReserved.AvayaandtheAvayaLogoaretrademarksofAvayaInc.andareregisteredintheUnitedStatesandothercountries.Alltrademarksidentifiedby®,TMorSMareregisteredmarks,trademarks,andservicemarks,respectively,ofAvayaInc.Allothertrademarksarethepropertyoftheirrespectiveowners.Avayamayalsohavetrademarkrightsinothertermsusedherein.ReferencestoAvayaincludetheNortelEnterprisebusiness,whichwasacquiredasofDecember18,2009.06/10•UC4296-03

About Avaya

Avaya is a global leader in enterprise communications systems. The company

provides unified communications, contact centers, and related services directly

and through its channel partners to leading businesses and organizations

around the world. Enterprises of all sizes depend on Avaya for state-of-the-art

communications that improve efficiency, collaboration, customer service and

competitiveness. For more information please visit www.avaya.com.

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Avaya Aura Communication Manager Features

Employee Productivity• CallCoverage

• SendAllCalls

• PriorityQueuing

• BackupAlerting

• TimedReminders

• AttendantVectoring

• AbbreviatedDialing

• LastNumberDialed

• InternalAutomaticAnswer

• IntegratedDirectory

• UniversalAccess—PhoneStatus

• IntelligentCallRouting

• Multi-partyConferencing(upto300)

• Meet-MeConferencing

• GroupPaging

• RemoteCallCoverage/ForwardOff-Net

• PersonalStationAccess

• AutomaticCallDistribution(ACD)

• EnterpriseMobilityUser

• SIPVisitingUser

• TeamButton

Endpoint Devices• SIPTelephonySupportwithSIPEnablementServices(SES)

• Avayaone-X®Deskphone

• Avaya9600SeriesIPDeskphones

• Avaya1600SeriesIPDeskphones

• Avaya3600SeriesIPWirelessTelephones

• AvayaIPSoftphone

• Avayaone-X®Mobile

• Avayaone-X®Desktop

• Avayaone-X®Speech

• Avayaone-X®Portal

Networking• Q.SigManagement• 13-Digitdialplan

• T.38faxoverIP

• ModemoverIP

• SIPTrunking