Slide 2 Back to School 2013 IT Student Support Services
Information Technology, July 2013 Presenting: Bryan Vazquez Slide 3
Back to school is a service provided by the Department of
Information Technology. This service configures student laptops to
the universitys wireless and wired networks, installs latest
anti-virus software, configures university e-mail, and more. During
back to school, Information Technology will be available in four
additional locations, including the residential colleges Services
offered during back to school: Wireless Configuration Wired
Configuration Latest anti-virus installation UPrint configuration
IT Back to School Slide 4 Back to School Schedule Information
Technology Services Location: Stanford and Hecht Residential
Colleges, and C2 Remote Location Date: Tuesday, August 20 th
through Thursday, August 22 nd Hours of operation: 9:00 AM 5:00 PM
Location: Eaton Residential College Date: Tuesday, August 20 th and
Wednesday August 21 st Hours of operation: 9:00 AM 5:00 PM All
service locations will be Closed Friday, August 23 rd through
Sunday, August 25 th Slide 5 What to bring Information Technology
Services In order to ensure that your computer is configured in the
fastest time possible, please do the following: Make sure your
laptop is fully charged and can run on at least 30 minutes of
battery Know your CaneID and Password to access CaneLink Bring your
laptop charger Other notes: You must be present in order to receive
service. You can come with your parents, however, your parents
cannot come in your place Due to the amount of students we are
assisting during back to school, lines do tend to get long, so plan
accordingly If you cannot make it to any of our back to school
locations during this event, you may pass by the CaneNet Connection
to have your computer set up at a later date Slide 6 Information
Technology Services Slide 7 Slide 8 Slide 9 Slide 10 Slide 11
Self-Service Website Information Technology Services For those of
you that are tech savvy and would like to do it on your own, you
can go to the IT Back To School website http://www.miami.edu/it/bts
to install or configure the following:http://www.miami.edu/it/bts
Configure Wireless and Wired Connections Install UPrint Drivers:
Install McAfee AntiVirus software Need Help? Contact: Phone: (305)
284-8887 E-Mail: [email protected]@miami.edu Webpage:
http://www.miami.edu/it/c2http://www.miami.edu/it/c2 Slide 12
Identification and Authentication UM ID: A unique alpha-numeric
number used instead of your Social Security Number to uniquely
identify you Cane Card: An on-campus student identification card.
CaneID: An authentication process that provides access to multiple
University systems and services with one username and password
Slide 13 UM ID Information Technology Services ID Unique
alpha-numeric number used instead of your Social Security Number to
uniquely identify you. Example: C12345678. UM ID is not the same as
your CaneID. Memorizing your UM ID is recommended. Your UM ID can
be found in CaneLink (https://canelink.miami.edu). After you log
in, select View UM ID number located under Personal Information on
the left side of the screen.https://canelink.miami.edu Slide 14
Information Technology Services The official on-campus
identification card It is your primary form of identification
within the University, and should always be carried with you at all
times Lost or stolen cards should be reported immediately to the
security office (305) 284-6666 (open 24 hours a day) so they can be
deactivated. For replacement cards contact (305) 284-3096. Need
help? Contact: Phone: (305) 284-6565, Option 1 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/canecardhttp://www.miami.edu/canecard
Location: Parking & Transportation, McKnight, Room 102 Cane
Card Slide 15 CaneID Information Technology Services CaneID is an
authentication process that provides access to University systems
and services using only one username and password Never give your
password to anyone, University officials will NEVER ask for your
password Your CaneID safeguards your access and privileges on many
UM systems and should be known only to you Change your CaneID
password if you suspect it has been discovered or revealed to
others Need help? Contact: Phone: (305) 284-6565, Option 1 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/caneidhttp://www.miami.edu/caneid Slide 16
Services Overview In this section, we will be covering some of the
services Information Technology provides to University students
Information Technology strives to ensure that every University
student is provided with the latest technology, and more
importantly, expert technical support We provide an e-mail system
for students, computer labs, computer support, wireless and wired
network access, campus-wide printing, and much more Slide 17 Office
365 E-Mail Service Information Technology Services The official
University of Miami e-mail service Mandatory e-mail address for
students What it offers: Campus-wide directory Shared calendar and
reminders Anti-spam software 25 GB storage Currently being migrated
to Office 365. Based on Microsoft Exchange Need help? Contact:
Phone: (305) 284-6565, Option 4 E-Mail:
[email protected]@miami.edu Webpage:
http://umail.miami.eduhttp://umail.miami.edu Service Catalog:
http://miami.edu/it/O365http://miami.edu/it/O365 Slide 18 E-Mail
Alias Information Technology Services An e-mail alias is an
alternate address pointing to where you want your e-mail delivered
Your e-mail alias will be the first letter of your first name, a
period, followed by your last name, a number may be appended at the
end of your last name For example, for a user named John Doe, the
alias would be [email protected] You will be able to keep your
e-mail alias after you graduate, once graduated the e-mail alias
can point to your preferred e-mail account, such as Gmail or
Hotmail Slide 19 CaneLink Portal Information Technology Services
CaneLink provides students with 24 hours access to: Course
Registration Student Records Personal Biographical Information
Student Employment Financial Assistance And more! Need Help?
Contact: Phone: (305) 284-6565 E-Mail:
[email protected]@miami.edu Webpage:
https://canelink.miami.eduhttps://canelink.miami.edu Slide 20
Blackboard Information Technology Services Blackboard is an online
course system used by professors to post grades, documents,
assignments, etc. Blackboard has tools to assist in group studying,
sharing of documents, etc. Your professor will notify you if there
is a course site for your class on Blackboard Blackboard accounts
are automatically generated for students Need help? Contact: Phone:
(305) 284-3949 E-Mail:
[email protected]@miami.edu Webpage:
www.miami.edu/blackboardwww.miami.edu/blackboard Slide 21 Wireless
Information Technology Services Wireless: The University of Miamis
wireless network is available in most areas throughout our
campuses. Students should use the SecureCanes wireless network to
connect and you must register your computer and mobile devices to
connect to this wireless network. Guests with unregistered devices
may use the guest wireless network, WirelessCanes, with reduced
connection speeds. You can register your wireless devices by going
to https://canelink.miami.edu or you can bring your devices to
CaneNet Connection.https://canelink.miami.edu Need Help? Contact:
Phone: (305) 284-6565, Option 3 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/networkhttp://www.miami.edu/network Slide 22
Wired Information Technology Services CaneNet: The University of
Miamis wired student network is located in the Residential Colleges
and University Village. You must register your computer in order to
access the CaneNet network. You can register your wired devices by
going to https://canelink.miami.edu or you can bring your computer
to CaneNet Connection.https://canelink.miami.edu Need Help?
Contact: Phone: (305) 284-6565, Option 3 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/networkhttp://www.miami.edu/network Slide 23
Game Consoles Information Technology Services Game Consoles are
supported at the University of Miami The Wii and XBox can be
connected to our hidden wireless networkCaneGames This network is
only available in the Residential Colleges, University Village,
University Center and the new Student Activity Center. The PS3 can
only be connected to the wired network, CaneNet. All game consoles
must be registered before connecting them to our wired or wireless
networks. You can register your game consoles by going to
https://canelink.miami.edu.https://canelink.miami.edu Need Help?
Contact: Phone: (305) 284-6565, Option 3 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/networkhttp://www.miami.edu/network Slide 24
AppleTV Information Technology Services AirPlay is supported at the
University of Miami For AirPlay functionality, the AppleTV can
connect to our hidden wireless network CaneGames CaneGames is only
available in the Residential Colleges, University Village,
University Center and the new Student Activity Center The AppleTV
must be registered before connecting it to our network You can
register your AppleTV by going to https://canelink.miami.edu or you
can bring your AppleTV to CaneNet
Connection.https://canelink.miami.edu For instructions on how to
connect your AppleTV to our network, please visit
http://miami.edu/network http://miami.edu/network Slide 25
Information Technology Services Print Credits UPrint is the mobile
printing solution for students at the Coral Gables and RSMAS
campuses. Environmentally-friendly printing solution, helping
reduce waste. Students registered for credit classes will be given
130 UPrint Credits for the school year. If you run out of UPrint
Credits before the year ends, you can pay for your printing with
your CaneExpress account. Need help? Contact: Managed Print
Services Department Phone: (305) 284-6585 E-Mail:
[email protected]@miami.edu Webpage:
http://www.miami.edu/uprinthttp://www.miami.edu/uprint UPrint Slide
26 Information Technology Services Dell warranty repair Operating
system installation and repairs Windows and Apple. Software
installation, including latest anti-virus. Configuration of the
University's wireless and wired networks. Need help? Contact:
Phone: (305) 284-8887 E-Mail: [email protected]@miami.edu Webpage:
http://www.miami.edu/it/c2http://www.miami.edu/it/c2 Location:
University Center, Room S158 CaneNet Connection Slide 27
Information Technology Services Computer Sales & iOS Training:
Computer Sales: HP, Dell and many Apple Products In-Store Apple
Care Authorized Service to University of Miami Students. Weekly
Workshops on Technology Tips & Tricks Need Help? Contact:
Phone: (305) 284-1253 Email: [email protected]@bkstr.com
Webpage: http://miami.bkstr.comhttp://miami.bkstr.com Location:
1306 Stanford Drive The U Tech Source Slide 28 Software The
following software is free for all University of Miami students:
Microsoft Office (Windows and Mac) Windows 7 Windows 8 Mathematica
Need Help? Contact: Phone: (305) 284-6565 Email:
[email protected]@miami.edu Webpage:
http://www.miami.edu/softwarehttp://www.miami.edu/software
Information Technology Services Slide 29 Computer Labs Information
Technology Services Labs are located throughout the University, and
are managed by individual departments or schools. Each of the
Residential Colleges has a computer lab on the first floor with
printers and scanners. The Richter Library has over 190 computers
available for students Need help? Contact: Phone: (305) 284-2233
Webpage: http://www.it.miami.edu/labs/http://www.it.miami.edu/labs/
Slide 30 Side Notes Wireless Printing Wireless Routers and Hubs
Peer to Peer Software Slide 31 Information Technology Services
Wireless Printing Wireless printing is allowed but highly
discouraged unless your printer has a wireless password (for
security purposes). Without a password, other users on the wireless
network can see and print to your printer. Wireless printing is not
supported by Information Technology. Slide 32 Information
Technology Services Routers and Hubs The use of personal wireless
routers on the universitys network is prohibited. Using a wireless
router can cause interference with the universitys wireless
network. Hubs or Switches which are used to multiply connectivity
through a network cable are strictly prohibited. Slide 33
Information Technology Services Peer to Peer Software Peer to Peer
software is a file sharing technology that allows users to share
files on their computer with other users on the internet. There are
several risks with using Peer to Peer software such as:
Installation of malicious software Exposure of sensitive or
personal information Denial of service Susceptibility of attack
Sharing of Copyright materials Students using peer to peer software
such as, but not limited to: Kazaa, Limewire, Imesh, BearShare,
Azureus, Utorrent, etc. is not allowed on the University network.
Slide 34 Thank you Information Technology Help Desk (305) 284-6565
Information Technology E-Mail [email protected] Information
Technology Website http://www.miami.edu/it Back to School 2013
http://www.miami.edu/it/bts
