Bahasa Inggeris 2 Kertas Penerangan

KERT

AS TU

GASA

N TERHAD

TERHAD

BAHASA INGGERIS 2

Cetakan Kedua Mac 2011

Institusi Latihan Jabatan Tenaga Manusia

http ://www.jtm.gov.my/kurikulum

Hak Cipta Terpelihara. Dokumen ini diklasifikasikan sebagai TERHAD. Tidak dibenarkan

mengeluar mana-mana bahagian dalam kandungan Bahan Pembelajaran Bertulis (WIM)

dalam apa jua bentuk tanpa keizinan daripada Jabatan Tenaga Manusia (JTM).

Bahan Pembelajaran SEMESTER DUA ini dibangunkan bagi kursus sepenuh masa di

Institusi Latihan Jabatan Tenaga Manusia (ILJTM) oleh Ahli Jawatankuasa

Pembangunan WIM dan disemak serta diluluskan oleh Jawatankuasa Pemandu

Kurikulum untuk tujuan gunapakai bagi semua ILJTM yang terlibat.

Kod Pengesahan WIM : WIM/BI 2051/12011/S02/P1

Kod Pengesahan Silibus : SFB/BI 2051/22010/P0

Tarikh Pengesahan WIM : 11 Mac 2011

KANDUNGAN

SENARAI AHLI JAWATANKUASA PEMBANGUNAN WIM ..................................... i SENARAI SINGKATAN ........................................................................................... ii KERTAS TUGASAN MODUL ............................................................................... 1

BI 2051 BAHASA INGGERIS 2 .....................................................................................1 GROUP CLUSTERING .................................................................................................2

LE1 NOTE-TAKING SUMMARY .......................................................................3 LE2 COMMUNICATION .................................................................................10 LE3 APPLIED INDUSTRIAL ENGLISH SKILLS..............................................14 LE4 JOB APPLICATION .................................................................................27

i

SENARAI AHLI JAWATANKUASA PEMBANGUNAN WIM

KLUSTER SUBJEK UMUM – BAHASA INGGERIS 2

Ahli Jawatankuasa :

1. Ainin Nisak Binti Ahmad Asnawi (Pengerusi Kluster Subjek Umum)

ADTEC Shah Alam

2. Nikmat Bin Mohamad (Penolong Pengerusi Kluster Subjek Umum)

ADTEC Kulim

3. Syed Akil Bin Wan Noh (Ketua Penyelaras)

ILP Kota Samarahan

4. Raihan Binti Abdul Karim ILP Ipoh

5. Kohilah a/p Krishnan ADTEC Batu Pahat

6. Rose Zan Binti Abd. Rahim ADTEC Shah Alam

Urusetia :

1. Pn. Norpisah Binti Jumin BKT, Ibu Pejabat

2. En. Norhasni Bin Dakie BKT, Ibu Pejabat

3. Cik Norida Binti Othman BKT, Ibu Pejabat

4. Cik Sazura Binti Abdul Zabil BKT, Ibu Pejabat

5. En. Ismail Bin Mohd Taha BKT, Ibu Pejabat

Tarikh dibangunkan : 10 – 14 Mei 2010 Tempat : ADTEC Taiping, Perak

ii

SENARAI SINGKATAN

IS INFORMATION SHEET

WS WORK SHEET

AS ASSIGNMENT SHEET

KOD KURSUS

SEMESTER

NO. MODUL

KREDIT

NO. LE

JENIS WIM

BI 2 05 1-LE1-AS

KERTAS TUGASAN MODUL

BI 2051 BAHASA INGGERIS 2

MUKASURAT 2

GROUP CLUSTERING BI 2051-LE1 NOTE-TAKING SUMMARY

1.1 Using Abbreviations.

1.2 Graphic Organiser.

1.3 Reading and Note-Taking.

1.4 Listening and Note-Taking.

1.5 Making Notes From Text.

BI 2051-LE2 COMMUNICATION

2.1 Introduction to Communication Skills.

2.2 Basic Communication Theory

2.3 Social Interaction Skills.

2.4 Public Speaking

BI 2051-LE3 APPLIED INDUSTRIAL ENGLISH SKILLS

3.1 Writing.

3.1.1 Memo.

3.1.2 Formal Letter.

3.1.3 Reports.

3.2 Meeting.

3.2.1 Conduct

3.2.2 Minutes

BI 2051-LE4 JOB APPLICATION

4.1 Resume.

4.2 Cover Letter.

4.3 Interview.

BI 2051-LE2-AS PINDAAN : 1 MUKASURAT 3

INSTITUSI LATIHAN JABATAN TENAGA MANUSIA

KEMENTERIAN SUMBER MANUSIA MALAYSIA

ASSIGNMENT SHEET CLUSTER NAME COMMON SUBJECT – SEMESTER 2

NUMBER AND TITLE OF MODUL BI 2051 – ENGLISH LANGUAGE II

LEARNING EXPERIENCE LE1 NOTE-TAKING SUMMARY

NUMBER OF RELATED TASK

1.1 USING ABBREVIATION

1.2 GRAPHIC ORGANISER

1.3 READING AND NOTE-TAKING

1.4 LISTENING AND NOTE-TAKING

1.5 MAKING NOTES FROM TEXT

TERMINAL PERFORMANCE OBJECTIVE (TPO)

DEVELOP STUDENT’S CONFIDENCE AND FLUENCY IN ENGLISH BY

USING THE FOUR MAJOR SKILLS SUCH AS LISTENING, SPEAKING,

READING AND WRITING SO THAT:-

1. THEY CAN COMMUNICATE EFFECTIVELY.

2. TO PROMOTE INDEPENDENT LEARNING AND

SELF MONITORING.

ENABLING OBJECTIVE (EO)

WRITE A TECHNICAL SUMMARY BY USING APPROPRIATE ELEMENTS SUCH AS ABBREVIATIONS,GRAPFHICS ORGANIZER,MAKING NOTES,READING AND LISTENING FROM THE GIVEN TEXT SO THAT INFORMATION CAN BE DELIVERED EFFECTIVELY.


QUESTION : Answer all the questions and this assignment sheet is to be submitted within one week. PART 1: USING ABBREVIATION 1. What is abbreviation? _______________________________________________________________________ ______________________________________________________________________________ 2. Give the meaning to this abbreviation

No Abbreviation Meaning 1 MoU 2 PM 3 NGO 4 ASAP 5 km 6 J 7 cm 8 OSHA 9 PERODUA

10 ILP 11 ADTEC 12 kg 13 Hz 14 VIP 15 Eg 16 WHO 17 NATO 18 LCD 19 Cc 20 Dept 21 ltd 22 PA 23 Ac/dc


PART 2: GRAPHIC ORGANIZER 2.1 Read the text below and complete the flow chart

Helping Road Accident Victim

What do you do when you encounter a road accident victim lying on the road? If you decide to help the victim, you may use the following procedures. First gently tap on his shoulder and talk to him. If he responds, calm him down. Then, call the ambulance for further treatment if necessary. If he fails to responds, call the ambulance immediately. Next, check if he is still breathing. If there is any sign of breathing, wait for the ambulance. Otherwise you need to do a Cardiopulmonary Resuscitation (CPR) to save the victim’s life. However, it is important that you know a proper way to administer CPR before helping the victim to ensure that the victim’s life is not jeopardised.

Encounter a road accident victim

___________________________________ ___________________________________

Victim responds

____________________

Call ambulance (if necessary)

Victim does not respond

_____________________

_______________________ ___________________

_____________________

Not breathing

Wait for the ambulance

Breathing


PART 4 ; READING AND NOTE-TAKING Read the article and answer the questions below Dolphins are mammals, not fish. They are warm blooded like man, and give birth to one baby, called a calf, at a time.

At birth, a bottlenose dolphin calf is about 90-130 cms long and will grow to approximately 4 metres, living up to 40 years.

They are highly sociable animals, living in groups, called pods, which are fairly fluid, with dolphins from other pods interacting with each other from time to time.

Dolphins carry their young inside their womb for about 12 months. The baby is born tail first, and its mother will feed the calf for up to 2 years.

However, the calf will stay with its mother for between 3-6 years, during which time it will learn all about feeding techniques, social interaction and group hunting.

1. What are dolphins? ____________________________________________ 2. What is a baby dolphin called? ____________________________________________ 3. Are dolphins friendly with other dolphins? _____________________________________________ 4. What is a group of dolphins called? ______________________________________________ 5. How long does a dolphin calf stay with its mother? ________________________________________________ 6. When a dolphin calf is born, what emerges first? _____________________________________________ 7. Do dolphins lay eggs? __________________________________________________


PART 4 ; LISTENING AND NOTE-TAKING Listen to the following excerpt of a talk. Now write the key words or phrases you hear in the blanks provided in each sentence.

Shanti : Dr. Hamid, over last few years, may people have begun to take a risk of Hepatitis

so

Seriously. What exactly are the risks of this disease?

Dr. Hamid : Well, Hepatitis B is a highly infectious disease that can easily be spread through

the body

fluids of the carrier. The risks posed by this disease are rather alarming, as it is

responsible

for over 80% of the incidences of liver cancer. In fact, these diseases result in two

million

deaths annually.

Shanti : What about Hepatitis A, Doctor? Is it dangerous as Hepatitis B?

Dr. Hamid : Well, Hepatitis A is definitely more common in Malaysia but I would say that it is

not as

dangerous as Hepatitis B. The disease is usually transmitted through

contaminated foods

and drinks. It is more prevalent in areas where sanitation is poor.

Shanti : What can one do to avoid getting this disease?

Dr. Hamid : Well, the obvious protection is vaccination. In fact, it has been included in the

pediatric

vaccination program for children. Vaccinations provide protection against the

disease and in

some cases, booster are recommended after 10 years.

Shanti : How does a person know that he is suffering from hepatitis?

Dr. Hamid : Okay. The obvious symptoms of both Hepatitis A and B include fever, aches and

pains, vomiting and chills, and sometime a flu-like symptoms like sore throat, nasal

congestion and headache.


Listen to the following excerpt of a talk. Now write the key words or phrases you hear on

the blanks provided in the each sentence.

1. Hepatitis B is a __________________________ disease which is spread through.

2. This disease is responsible for more than____________________ of liver cancer

cases and it result in __________________ death annually

3. Hepatitis A is transmitted through _________________ and ________________.

4. Hepatitis B can be prevented by ______________________________________.

5. This disease is common in areas with ___________________________.

6. The symptoms of Hepatitis A and B fever, ________________,

__________________, and ________________ may also be present


PART 5: MAKING NOTES FROM TEXT

Read the passage and answer the questions below.

My hobby, or pastime, is photography. I own a manual film camera but would like to buy a digital camera.I have been interested in photography since my father introduced me to his favourite hobby. I remember being given my first camera at the age of 11. I felt very grown up owning my own camera! The first photo I took was of a deer at our local zoo.

I currently study photography at an evening class in the local art college. I studied GCSE photography a few years ago but wanted to learn more skills and improve my craft. On my course I am learning how to develop film and photographs in a dark room. I prefer black and white photography to colour. I am also learning about famous photographers and the types of images they liked to take.

In the future I would like to buy a digital camera. However, they cost a lot of money so I am saving hard. I also want to buy a computer as I'd like to print my photographs and show them in an exhibition.

1: If you were to summarise this text, which of these methods would you not use? A. copy out all the text in your own handwriting. B. Write a bulleted list of the main points of the text. C. Write a sentence summarising each paragraph D. Write one sentence to summarise the whole text.

2: Read the text carefully. What do you think is the most appropriate heading for it?

A. My Evening Course. B. My Hobby is Photography. C. Why I Like Photography. D. My First Photograph.

3: Which sentence in the text contains the main point of the writing?

A. My hobby, or pastime, is photography B. I remember being given my first camera at the age of 11 C. The first photo I took was of a deer at the local zoo. D. In the future I would like to buy a digital camera

4: Which sentence best summarises the whole text?

A. A description of how the writer's father enjoys photography B. A description of the writer's hobby, photography, a subject the writer is studying C. An explanation of why the writer enjoys photography D. A description of the writer's evening course

5: What subheading could be used for paragraph two?

A. My first photo B. My evening class C. My early interest in photography D. My hobby is photography

REFERENCE Information Sheet BI 2051-LE1-IS




ASSIGNMENT SHEET CLUSTER NAME COMMON SUBJECT– SEMESTER 2


LEARNING EXPERIENCE LE2 COMMUNICATION


2.1 INTRODUCTION TO COMMUNICATION SKILLS

2.2 BASIC COMMUNICATION THEORY

2.3 SOCIAL INTERACTION SKILLS

2.4 PUBLIC SPEAKING







SELF MONITORING.


APPLY EXCELLENT COMMUNICATION SKILLS BY IMPLEMENTING

BASIC COMMUNICATION THEORY, SOCIAL INTERACTION AND

PUBLIC SPEAKING TECHNIQUES SO THAT A GOOD

COMMUNICATION SKILL CAN BE DEVELOPED.


TITLE : COMMUNICATION PURPOSE : To test students’ knowledge on the introduction to communication skills and to determine

whether students have already grasped the content and also can present the public speaking.

INSTRUCTION

Answer all questions.

QUESTIONS

Question 1

Which communication method would be best in each of these situations?

1. Congratulation an employee on passing an important examination.

_____________________________________________________

2. Informing employees about an annual dinner and dance.

_____________________________________________

3. Putting a nervous applicant at ease while waiting for an interview.

____________________________________________________

4. Displaying the past five years’ sales figure.

__________________________________

5. Describing the location of a hotel where your company is hosting a seminar.

_____________________________________________________________

6. Reminding staff of security procedures at your company.

_____________________________________________

7. Obtaining the reactions of staff to a new canteen recently introduced in your

company.

_____________________________________________________________


8. Putting forward a proposal for a change in company policy.

_______________________________________________

9. Sending an urgent message to an overseas client.

________________________________________

10. Bringing your company and its good services to the attention of a worldwide market.

__________________________________________________________________

Question 2 Give a brief description for each of the stages in the communication cycle:

a) The sender

b) The message

c) The medium

d) The recipient

e) Feedback

Question 3 Replace each of the underlined phrases with one word that means the same.

1. Mark is unable to read so he is taking private tuition.

2. Dawn’s kitchen is spotlessly clean.

3. Everyone suspects that redundancies are about to occur.

4. We all enjoyed our short journey to Thailand last weekend.

5. The atmosphere there is really calm and undisturbed.

6. His harsh words are really attacking his good reputation

7. A fountain is being built to celebrate the memory of Princess Diana.

8. The speaker made the announcement with real intensity of feeling.

9. I don’t like the way the stranger expressed intention to harm me.

10. The speaker is able to express ideas clearly.


Question 4

You are required to present public speaking in front of your classmate and you are

given ten minutes to do so. Based on the topic you had selected earlier, rehearse

your public speaking. Decide which style suits you, remembering that if you are ‘tied’

to manuscript or notes you will not have enough time to establish uninterrupted

communication with the audience.







LEARNING EXPERIENCE LE3 APPLIED INDUSTRIAL ENGLISH SKILLS


3.1 WRITING.

3.1.1 MEMO.

3.1.2 FORMAL LETTER

3.1.3 REPORT

3.2 MEETING

3.2.1 CONDUCT

3.2.2 MINUTES







SELF MONITORING.


PREPARE REPORT,MEMO AND FORMAL LETTER BY APPLYING THE RIGHT FORMAT BASE ON THE INFORMATION ACCORDING TO THE SITUATION AND CONDUCT MEETING,PREPARE THE MINUTES BY USING THE CORRECT LANGUAGE AND TERMINALOGY AS WELL AS UTILIZED THE ROLES OF PARTICIPANTS SO THAT THE MESSAGES CAN BE DELIVERED ACCURATELY.


TITLE : APPLIED INDUSTRIAL ENGLISH SKILLS PURPOSE :

The objectives are to ensure student’s ability to understand and prepare the resume to apply for a job and to make sure the students well-prepared before and during the interview session. To test student’s knowledge on general skills those are needed for writing technical reports.

INSTRUCTION: Answer all questions.

QUESTION: As below.


QUESTION 1

A memo is written for a specific purpose to a specific audience. List down the common types of memos you have studied.

QUESTION 2

(Source: New Straits Times, April 1, 2010, page R3)

Based on the advertisement, prepare a cover letter and application letter. You may refer to the

guidelines given in the Information Sheet given earlier.


QUESTION 3

Types of Report

Description

1. Incident Report A report describing how close you are to completing something you planned

2. Accident Report

A report describing how many goods or services were sold, and the reasons for any differences

from the plan

3. Sales Report

A report on what has happened in a place, and how close your organisation is to finishing construction

4. Progress Report An academic report on how and why something has changed over time

5. Feasibility Study / Report A report describing something that has happened

6. Recommendation Report A report on how practical a proposal is

7. Site A report on what your organisation should do

8. Case Study A report describing how someone was hurt or something was damaged

a. This task is to help you know more about the types of report that you may be asked to

write in the workplace. Match the types of report in the boxes on the left with the

descriptions on the right.


b. This task is for you to practise matching the stages and content of a report. You should already know that reports usually have the following stages: Introduction, Procedure or Method, Findings, Conclusion and Recommendations. His activity helps you to understand what are in each of this stages.Match the items in the boxes on the left with the items on the right.

LE4 Report Stages

LE5 Report Content 1. Introduction Section 1 When the data was collected

2. Introduction Section 2 Overview of the structure of report

3. Introduction Section 3 Your ideas about the reasons for the things you discovered.

4. Introduction Section 4 Description of the information you discovered.

5. Procedure Section 1 Summary of what you discovered 6. Procedure Section 2 What you think should happen 7. Findings When the report was requested 8. Conclusion Section 1 Who requested the report

9. Conclusion Section 2 Why the report was requested, and the Aim.

10. Recommendations How the data was collected


c. From the Progress Report below, answer the following questions:

ACON CONSTRUCTION COMPANY

427 NOBLE STREET MYCITY, HR 12321

(102) 444-5555 March 24, 1995

Dr. Shafiq Ahmad 660 Bluechip Way Oro City, TH 12321 RE: Progress Report-Construction of Two Story Residential House 1280 Gneiss Street, Oro City, TH Dear Dr.Ahmad: The status of construction is as follows: FOUNDATION Ace Foundations poured the concrete for the foundation on Friday, March 3. As aresult of cracking of the foundation caused by the unexpected cold weather. Ace dug up the North side of foundation and erected new forms on Friday, March 17 and will return to the site on Thursday March 30 to repour the concrete. This operation requires approximately 2 days. Ace is prepared to work on the weekend, if necessary for our convenience. FRAMING The framing operation is scheduled to begin on Monday April 3. All primary structural members have been delivered to our site. No problems are anticipated. BATHROOM FIXTURES We ordered the bathroom fixtures on February 1. Because of temporary unavailability, the manufacturer substituted the brass faucet that you specified for the master bath with a similar faucet with pearl handles. I have enclosed the brochure for the substituted faucet. If this faucet is not acceptable, please contact me so that I may provide you with another alternative. This change does not affect price or delivery time for the fixtures. The estimated delivery date is June 1. MISCELLANEOUS We ordered the electrical and plumbing hardware, which will be delivered in 4 to 6 weeks. Everything else is progressing on schedule.

Please call me if you have any questions. Very truly yours, David Garcia David Garcia, Project Manager Acon Construction Company


Questions:

a. What is the progress report about?

b. Who prepared the report and to whom is the report directed?

c. What causes the cracking of the foundation?

d. List down the three main areas that is included in the report.

e. In which area are there no problems faced?

f. When is the expected delivery date of the bathroom fixtures?

g. What items will be delivered in 4 to 6 weeks time?

QUESTION 4 Complete the incident report below with suitable phrases from the box. Arrange the points according to the correct sequence. Give your own recommendation to prevent the incident from recurring.

12 January 2005

CP S 7/05

Ramli is on medical leave for three weeks and is expected to be discharged in a day or two.

Three toes on his left foot are fractured.

Also, the packaging section is not using enough straps.

The accident happened on the 10th January 2005 at 3.30 pm at the Main Store.

Ramli bin Kassim (Employee ID No C7557) is a male, aged 24 years old.

I am submitting this report to give an account of the accident that happened on the 10th of

January 2005.

Mr Maniam, the driver, took him to Hospital Ampuan Rahimah, Klang immediately.

He also suffers from bruises to his left shin.

Unfortunately, the shelf could not support the additional weight of the boxes and as a result, it collapsed and fell on Ramli. He works as a store operator at the Store Department.

The straps used in packaging are too thin and weak.

He was given immediate attention and treatment by Dr.Rana.

Ramli was placing 4 big boxes containing RX machine spare-parts on the shelf in the store

room.


QUESTION 5 2. Rearrange the boxes according to the correct sequence and write a complete Incident

Report.

A

Description of Incident Date : 4 January 2005 Time : 11.45 a.m Location : Production Line No.12 Equipment Involved : Packaging Injury : Loss of three fingers

G

Causes According to Manap and other trainees, he was very sleepy on that particular day due to the long working hours the previous night ( part-time). He did not report the problem he faced when handling the machine to his supervisor or technician.

E

Canon Sdn. Bhd INCIDENT REPORT

B

Details: Manap is a new staff. He started working with our factory four days ago. He was operating the packaging machine when he encountered some problems with the machine. At times, the machine gets stuck. This machine has been in bad condition since yesterday. Suddenly his fingers got stuck in the machine. A few people rushed to him when he shouted for help. They switched off the machine. They also tried to take off his fingers but to no avail. An operator called me and I rushed to the place. I could see his fingers were already under the machine. We could not save his fingers. I called an ambulance. The ambulance arrived 25 minutes later. Manap was sent to Hospital Ampuan Rahimah Klang. Currently, he is in orthopaedic ward (ward 5). According to the doctor, he will be released from the hospital approximately after a week.


C

1.1.1. Recommendations To ensure this accident from recurring, I suggest the following actions to be taken: 1. A course on safety procedure needs to be given to all trainees. 2. All machines must be inspected by the technicians before operating every morning.

D

Employee Details

Name : Manap Abu Sex : Male Race : Malay Age 24 years Department attached : Packaging Position : Trainee

F Reported by: Muthu s/o Natharajan Senior Supervisor of Packaging

Questions: Based on the information above answer the question. a. Who was involved in the accident ?

b. What was the injury ?

c. Why did the accident occur?

d. Where did the accident occur ?

e. How did he go to the hospital ?

f. What are the suggested precautions ?

g. Who made the report


MEETING PURPOSE : The objectives are to increase student’s proficiency and ability to understand how to conduct meeting. EXERCISE 1

Below is a list of terms related to meetings. Match the correct to its description.

TERM DESCRIPTION

A Agenda a The person who conducts the meeting and ensures that the meeting objectives are achieved

B Apologies b is a list of items to be discussed

C Chairperson c is an official record of the discussion that has taken place

D Consensus d Are messages sent to the chairperson if he or she cannot attend the meeting.

E Casting vote e The person who records the proceedings of a meeting.

F Items f is a general agreement of all the participants of a meeting on a certain issue.

G Minutes g is the vote given by the chairperson to break a deadlock in voting.

H Secretary h refer to matters that need to be dealt with an agenda.


EXERCISE 2

Below is a mixed list of strengths and weaknesses of meetings. Study it carefully and see if you can distinguish them. Place a (S) in the brackets if it is a strength and a (W) if it is weakness.

a) Minutes of the last meeting is not circulated the participants. ( )

b) Too many items are on the agenda. ( )

c) Purpose and desired results of meeting are clear. ( )

d) Meetings are held at the later part of the day-afternoons and evenings. ( )

e) Actions to be taken are summarized at the end of meeting ( )

f) Having a large number of participants. ( )

g) Decisions are reached for each item discussed. ( )

h) Advance notification of meeting is not given. ( )

i) A tense and censuring atmosphere prevails. ( )

j) Outcomes of meeting are monitored and evaluated. ( )

k) The chairperson or someone is monopolizing the meeting. ( )

l) Participants are not well prepared for the meeting. ( )

m) Rules are specified at the onset of the meeting. ( )

n) The meeting does not start on time. ( )


EXERCISE 3 Match each weakness with its appropriate solution WEAKNESS SOLUTION a) Minutes of the last meeting are not circulated to the a) Meetings should be under one participants. hour b) Too many items on the agenda. b) Minutes circulated

immediately after meeting and again just before the next one.

c) Meetings are held at the later part of the day c) An agenda should be

distributed to afternoons and evenings. the participants starting the time, place and objectives.

d) Having a large number of participants d) Create a relaxed and

conducive at quieter atmosphere by encouraging the members.

e) Advance notification of meeting is not given e) Have meetings in the

morning when people are more alert.

f) A tense and censuring atmosphere prevails f) Participants should be

informed as to what is expected of them.

g) The chairperson or someone is monopolizing g) Punctuality is crucial. A

meeting the meeting which starts on time has a positive take off.

h) Participants are not well prepared for the meeting h) Limit the number of

participants to between 6 and 10.

i) The meeting does not start on time i) No one, especially the

chairperson, should talk for more than 50 per cent of the time.


EXERCISE 4

You are the sales manager of Zaihan Sdn. Bhd. The day before, you received a directive from one your Directors informing you to find ways to increase the sales of Vita B-complex. Of late, the sales have not been very good due to keen competition from other pharmaceutical companies.Futhermore, you feel that you need to discuss with your staff on how to motivate the sales executives in your company so that they will be more productive. Before you call for a meeting, which is the 10th meeting of the Sales Department, draw up a comprehensive agenda for the meeting in which you will discuss the issues and other related matters.

EXERCISE 5

Write a notice to call for a Board of Directors meeting for Rapid zest Sdn. Bhd to discuss the following:

1. To accept a bank loan of RM 909000 from SME bank.

2. To accept the resignation of Danny Ong as a director

3. To appoint Mr. Rosli Din as the General Manager







LEARNING EXPERIENCE LE4 JOB APPLICATION


4.1 RESUME.

4.2 COVER LETTER.

4.3 INTERVIEW.







SELF MONITORING.


DEVELOP CORRESPONDENCE APPROPRIATE TO THE JOB

SEARCH, INCLUDING RESUME PREPARATION, WRITING

APPLICATION LETTERS AND EXPOSING STUDENTS TO THE

CORRECT INTERVIEW TECHNIQUES.


TITLE : JOB APPLICATION PURPOSE : The objectives are to ensure student’s ability to understand and prepare the resume to apply for

a job and to make sure the students well-prepared before and during the interview session.

INSTRUCTION: Answer all questions.

QUESTION:

QUESTION 1 You saw the following advertisement in The Star newspaper. Please prepare a resume and a cover letter, applying for the job advertised in not less than 120 words.

Pn. Adelina bt. Muhammad Human Resource Manager

RWNA Engineering Sdn Bhd

PT No. 6204 KM 25, Jalan Kuantan-Kemaman Gebeng,

Mukim Sungai Karang, 26100 Kuantan

Pahang. Tel: 09-5821512 Fax: 09-5821510


QUESTION 2 Match phrases in Box A to phrases in Box B. BOX A BOX B

1. I look forward to… 2. For the past two semesters,

my elective studies concentrated…

3. I am writing with the hope that

you will consider taking me as an apprentice…

4. I would consider it a great

opportunity… 5. Currently, I am studying… 6. Thank you for your attention, I

look forward to speaking… 7. I have a strong work ethics… 8. Your time and consideration… 9. Ms Edreen, my fashion

lecturer in ILP KL, recently indicated that you are interested…

10. I am currently seeking a

place…

a) … in your company for the duration of six months.

b) … hearing from you.

c) … is very much appreciated.

d) … on Interpersonal Skill,

Ticketing and Reservation, and Tourism in Malaysia.

e) … to you again to learn more

about this opportunity. f) … for my industrial

attachment which should start in July 2010.

g) … in Kuantan Industrial

Training Institute (ILP KL), Kuala Lumpur.

h) … like flexibility, commitment

and honesty. i) … to work in such an

accomplished district. j) … in taking a few students for

industrial training.


QUESTION 3

Ask the students to form a group and execute the role play of the job interview. There

must be an interviewer and two interviewees. They must use all the questions that they

have learn in the previous lesson. Estimated time for the role play is 10-15 minutes.


Documents

Bahasa Inggeris 2 Kertas Penerangan