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Barriers to Effective Organizational Communication(2)(3)

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ABOUT organizational Communication barriers

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Page 1: Barriers to Effective Organizational Communication(2)(3)
Page 2: Barriers to Effective Organizational Communication(2)(3)

There are six crunching barriers to There are six crunching barriers to organizational communicationorganizational communication

Poor structure to the communication A weak delivery The use of the wrong medium to

deliver the communication A mixed message The message is delivered to the

wrong audience A distracting environment

Page 3: Barriers to Effective Organizational Communication(2)(3)

1.Poor structure to the communication1.Poor structure to the communication

the structure of a communication is an essential factor in how well a business communication is received by an audience.

Page 4: Barriers to Effective Organizational Communication(2)(3)

2. Weak Delivery2. Weak Delivery

It doesn't matter how important or impressive the subject of your communication is, if you deliver it without any 'punch' you will not get as many people to take your desired action as you would like

“It's all in the delivery.”

Page 5: Barriers to Effective Organizational Communication(2)(3)

3. Use of wrong medium3. Use of wrong medium

What is the cost of production? How long will it take to write, edit and produce

your communication in your chosen medium? What percentage of your target audience are

likely to have access to your chosen medium at the time you choose to publish/play/present it?

What percentage of your target audience will be likely to pay attention to your chosen medium?

Is your message a complex one? Would your message be more easily and readily comprehended through auditory, tactile or visual (e.g reading or images) modalities?

How quickly do you need your audience to comprehend and take action on your message?

Page 6: Barriers to Effective Organizational Communication(2)(3)

4. Mixed messages4. Mixed messages

An example of this would be where the acceptance of corporate gifts is not allowed, but then allowed if it a brand new client who has contracted a large amount of money to your business, then not allowed again after the gift-giving and receiving season is over.

Or a company-wide budget cut that stops all business-class travel, but the very senior management are found to be travelling first class.

Avoid confusing your audience.

Page 7: Barriers to Effective Organizational Communication(2)(3)

5. Wrong audience5. Wrong audience

Stop barking at the wrong tree.

Make sure that you are communicating to the right person

Page 8: Barriers to Effective Organizational Communication(2)(3)

6. Distracting Environment6. Distracting Environment

your voice not being strong enough too many others talking in the room at the

same time police and ambulance sirens outside the

venue too many phone calls coming in to their

office while they're trying to read your memo interruptions while they try to read your

report incoming emails keep popping up while they

are reading your web-based communication

Page 9: Barriers to Effective Organizational Communication(2)(3)

their minds are full of other pressing matters

they are supposed to be somewhere else at that moment

their mobile phone keeps ringing, or vibrating if they've set it to 'silent' instead of switching it off

their internet connection is slow their internet connection keeps dropping out there are too many interesting people to look at

while they are trying to concentrate on your report the room's airconditioning is not working and the

room is hot and stuffy the room's heating is not working and the room is

cold and clammy

Page 10: Barriers to Effective Organizational Communication(2)(3)
Page 11: Barriers to Effective Organizational Communication(2)(3)

No communication strategyNo communication strategy

When clear communication guidelines and policies are not established, this may cause serious problems for the organization.

Organizations should brand and standardize outgoing communications and provide accessible hardcopy or electronic documentation that speaks to the organization's mission, values, products or services as well as its policies and guidelines

Page 12: Barriers to Effective Organizational Communication(2)(3)

One way communicationOne way communication

Any organization that does not provide an outlet for employees to voice their issues and concerns should expect mounting grievances and a significant breakdown in communication.

Organizations should not just be concerned with communication that flows from upper management to employees, but also from lower level employees to upper management.

Processes must be established so that employees can report grievances, cases of sexual, verbal or physical harassment, and suggestions for improvement. I

n a recent article, Ann Meyer of the Chicago Tribune refers to the results of surveys conducted at 54 companies between January and August of 2010, which showed that in addition to pay raises and other favorable employment conditions, workers wanted increased communication.

Page 13: Barriers to Effective Organizational Communication(2)(3)

Non responsivenessNon responsiveness

When organizations solicit feedback from employees and then disregard the information they receive, this can not only hamper communication within the organization, but lead to gripes and mistrust.

According to Meyer, Convergint Technologies did an employee-engagement survey in 2009 and gave each of its 860 employees $100 cash for a "fun-and-laughter" personal day, based on the suggestion from one of its employees.

Companies who are not responsive to employee feedback are stifling effective organizational communication and risk losing out on employee loyalty, commitment, satisfaction and engagement.

Page 14: Barriers to Effective Organizational Communication(2)(3)

Using the Wrong Communication Using the Wrong Communication ChannelChannel

Organizations must consider carefully what communication channels to use in communicating various messages in given circumstances.

Sensitive issues like layoffs and terminations are best communicated face-to-face, while other situations like performance reviews and behavioral issues should be documented so they can be reviewed in the future.

Some companies have auto-dialers that reach out to employees in the event of a company closure due to some unforeseen circumstance. Others may send the notification out by e-mail.

Regardless of the scenario, companies must carefully consider what channel will be used to reduce confusion, increase clarity and ensure uniformed and actual delivery of the message to all employees who need to receive it.