STRATEGIC ADDED VALUE

INDIRECT BENEFITS

ECONOMIES OF SCALE

Redundancies Minimized

Client Growth & Development

Centralized Subject Matter

ExpertsForecast Trends

Market Responsiveness Scalable

Based On Current/

Projected Needs

Infrastructure & Support

Implement Best Practices & Defensible Compliance

ECONOMY EFFICIENT

ADVANTAGE

EFFECTIVE

Accounting & FinanceContract Administrative

ServicesInformation Technology

Human ResourcesMarketing & Communications

WHAT ARE SHARED SERVICES?As the market becomes increasingly competitive, successful companies are actively looking for ways to operate more efficiently, allowing operating units to focus on innovation and new business development. With the shared services approach, the advantages of centralization and decentralization are combined. The model allows processes to be standardized and redundancies minimized – all while tailoring the service level needs delivered to the business units.

Certain functions are necessary for our businesses: payroll, human resources, accounts payable and receivable, among others. Other services, such as IT and communications, are also valuable resources. BBRS brings together highly specialized services into a center of expertise to build critical infrastructure and enhance our clients’ capabilities, all while ensuring that we operate in tandem with corporate needs such as compliance and risk management.

SOME OF THE BENEFITS BBRS PROVIDES:• Agreed-upon service levels.

Value-based decisions on what and how much to provide.

• Common technology platform. Enables coordination with corporate and clients.

• Corporate is free to focus on strategy, while relying on shared services for statutory compliance, controls and information.

• Culture. People with the skill and mindset to optimize services beyond the back-office.

• Decision support. Data analyzed and delivered as reliable and actionable information.

• Economies of scale.

• Flexibility. Shared services can be sourced through multiple delivery channels and/or geographic locations.

• Operating units free to focus on their business and customers, while relying on shared services for support.

• Scalability. Shared services can be scaled for both acquisition/geographic and service scope expansion.

• Standardization of processes and implementation of best practices.

THE SHARED SERVICES MODELShared services can be explained using four categories: Effective, Efficient, Advantage and Economy. Each category works in conjunction with the other to feed into areas of added value, accrued indirect benefits and economies of scale.

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HOW DOES A SHARED SERVICES COMPANY WORK?Under BBRS’ service model, the subsidiaries of parent company BBNC, as well as outside companies, are our customers. An Administrative Services Agreement is drafted to define the scope of the services needed and the specific requirements of each customer.

Economies of scale and cost efficiencies are realized as more customers move their administration support services to BBRS – aligning with their company’s’ goals to standardize processes and reduce redundancies.

BENEFITS OF SHARED SERVICES Shared services are designed to deliver the optimum in cost effectiveness and quality. BBRS is managed as an independent company which must operate as such while delivering significant benefits to its clients such as:

• Tackling compliance issues.

• Achieving balance between standardization and flexibility to cater to customer requirements.

• Establishing effective communication and rapport with each client.

• Continuous improvement of processes.

• Maintaining the integrity of the service level agreement.

• Achieving balance between standardization and flexibility.

• Obtaining and acting on feedback received from customers.

(Source: Accenture – Global Management and Technology Consulting)

FREQUENTLY ASKED QUESTIONS:Why Shared Services?BBRS’ standardized processes and pay-for-what-you-need approach provides customers with the benefit of lower cost, coupled with regulatory compliance. The shared service provider model allows companies to receive a higher level of service for a much lower cost than they would individually have to pay if each company were to set up its own functional departments.

I am happy with my current structure. Why change?The benefits go well beyond efficiency and regulatory compliance. Shared services free business units to focus on inventing, making and selling products or services. As one business unit executive puts it, “We don’t have to worry about tasks like payroll or bill payments. We can now focus on new products, customers, acquisitions and other market issues, not on administrative issues.” Booz-Allen & Hamilton

What if I don’t get what I want?Customers can specify their service needs and adjust these needs accordingly to fit their business plan and desired outcome. Shared services providers, such as BBRS, must meet those requirements and can expect to have their performance evaluated using measurable criteria.

What level of customer service can I expect?We believe BBRS stands out by offering the best in customer service. BBRS sets the bar high to exceed our customers’ expectations. Integrity, honesty and identifying solutions are top priorities.

What happens as more clients transition into the shared services group?As more companies utilize shared services, our customers can expect a more uniform approach toward business management practices, as well as increased economies of scale.

“Shared services is a new model for delivering corporate support, combining and consolidating of services from headquarters and business units into a distinct, market-efficient entity,” Booz-Allen & Hamilton, Viewpoint: Shared Services: Management Fad or Real Value Benefits of Shared Services