Big Data: Beyond the buzzword - EY - United Data: Beyond the buzzword Transformative trends in the property sector | 3 Every second we create new data. And every day our ability to create, analyse and investigate

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  • Big Data:Beyond the buzzwordTransformative trends in the property sector

  • 2 | Big Data: Beyond the buzzword Transformative trends in the property sector2 | Big Data: Beyond the buzzword Transformative trends in the property sector

  • 3Big Data: Beyond the buzzword Transformative trends in the property sector |

    Every second we create new data. And every day our ability to create, analyse and investigate data is growing.Consider this: we generated more data in the last two years than in our entire previous history. By 2020, around 1.7 megabytes of new information will be created every second for every human being on the planet.

    The data we generate today from the tiny data point of a single step to the plethora of information generated by the watch on your wrist, the phone in your pocket, the car you drive and the spaces you occupy is quite simply mindbending.

    The recent report, Will the Australian property industry seize the upside of disruption? by EY, the Property Council of Australia and the Green Building Council of Australia explored how disruptive technological innovations are gaining a foothold in every area of our lives. This is the first in a series of white papers to further unpack the opportunities outlined in this report.

    Some organisations and industries are adept at understanding data hello Facebook, Amazon and Google.

    According to the Wall Street Journal, Amazon, Alphabet and Microsoft together racked up nearly $32bn in capital expenditure and capital leases in 2016, up by 22 percent from the previous year.

    However, a recent Forrester survey reveals that these companies are in the minority. While 74 percent of firms aspire to be datadriven, only 29 percent agree that theyre good at translating analytics into measureable results.

    On the whole, the property sector is still sitting low on the EY analytics maturity curve (see Figure 1), and is building a data foundation. But at the very tip of the maturity curve is an entirely new way of thinking - one which augments human decision-making with artificial intelligence.

    3Big Data: Beyond the buzzword Transformative trends in the property sector |

  • 4 | Big Data: Beyond the buzzword Transformative trends in the property sector

    What is big data?The term big data can feel like the latest buzzword but essentially what we are talking about is harvesting data en masse across multiple sources, and looking for both patterns and anomalies to provide insights that can lead to better business outcomes.

    The Economist has hailed data as the oil of the future. As a driver of growth and change, flows of data have created new infrastructure, new businesses, new monopolies, new politics and - crucially - new economics.

    Of course, companies have always collected and analysed data. But in the past, storing vast amounts of information was challenging. New technologies have eased this burden. At the same time, sensors, smart metering, wearable technology and social media, not to mention RFID chips in credit cards, online transactions and more, are generating data at an ever-increasing rate.

    Connecting and correlating these disparate sources of data can unearth a treasure trove of insights to drive business efficiencies and reduce costs, analyse risks, predict behaviours and outcomes, optimise current offerings or develop new ones, and guide smarter strategy.

    As our technological efficiency grows, big data will be less about the size of a dataset and more about high-level analytics and methodologies used to gather insights that inform data-driven decision making. Capturing the power of big data needs to be accompanied by a fundamental cultural shift in the way businesses operate. The overall approach to the integration and utilisation of analytics, outlined in Figure 1, further demonstrates how companies need to realign thinking to harness the power of data and analytics, and build an iterative process into strategy and business operations.

    When we talk about big data as it relates to the property sector it is useful to consider its place and impact across the value chain.

    Creation - data informed development, design, construction and investment.

    Utilisation - asset effectiveness and efficiency.

    Participation - customer end-to-end journeys.

    At each stage of this value chain it is critical that valuation be embedded in assessing the return to shareholders, customers and communities.

  • Figure 1: Analytics maturity curve

    The human elementConsuming and actioning the insights from data and advanced analytics

    Technical capabilityProducing insights through data and analytics

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    Executive insightData is used at highest levels for macro decision-making

    Management insightFact-based decision-making shifts to management

    Semi-operational insightData is used to inform actions and make decisions

    Operationalised insightData is the basis for all decision-making and action across the organisation

    Automated insight with cognitive and AIData is used in systems that emulate human decision-making processes to enable informed, automated responses to questions

    Build a data foundationA trusted central data source supports corporate strategy

    Develop trusted insightsDashboards and reports add value to executive decision-making

    Explore & analyse data insightsDeeper insights are uncovered using analysis and diagnostics on historical data

    Predict what will happen nextInsights are translated into action with advanced analytics

    Prescribe next best actionProcesses and resources are optimised to maximise profits and efficiencies

    Augmenting human intelligence with cognitive and AISoftware learns and responds like a human when using unstructured data to answer questions

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    Case studies

    This industry is full of creators: people who see a block of dirt or an old forgotten building and can envisage a future space - one that will protect, enable and inspire the people it shelters.How can these assets, which will often outlast their creators, be better future proofed? How can the development and construction of these spaces be informed by big data to maximise their potential?How can they be delivered to enhance the efficiency of the build and reduce the impact on communities and the bottom line?These are just some of the questions with which the industry is grappling.The case studies outlined here illustrate the way organisations are starting to use big data to address questions in an iterative fashion to open up different ways of solving age-old problems and uncover insights to achieve better outcomes in construction, development and design.


    Creation Utilisation Participation


    Data delivers savings on infrastructureAt Laing ORourkes EnEx.G research unit, big data is being used to test the hardening of newly-laid road surface. Rather than rely on a worker assessing firmness using a combination of experience, trial and error, the lab uses satellite mapping and sensors on heavy trucks to measure the level and quality of compaction. The lab, together with client RMS, has created a digital map that provides detail down to one metre-square blocks. This has enabled the Pacific Complete Project team for the Woolgoolga to Ballina project to eliminate unnecessary passes with the compactor, and to identify areas that need more work. Head of EnEx.G Andrew Harris estimates the technology could deliver a 20 per cent saving in time on a $5 billion project, with potentially huge impacts in the cost of delivering infrastructure.

    Cutting down the daily trudgeWorkers at Skanska USA job sites would walk an average of nearly 10 kilometres in a single day as they moved building materials, tools and equipment to the right location at the right time. That was until geolocation and movement data collected via wearables was analysed to optimise the physical placement of objects within a spatial environment where things are almost always moving.By tracking worker location and movement data against worker activity data, Skanska has optimised the positioning of workers, tools and resources to reduce worker time-in-motion by one-third, cutting the daily trudge by 3.2 kilometres and boosting productivity by roughly an hour per worker per day.

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    For an asset as valuable as property, driving efficiency and maximising performance is essential in connecting the next two stages in the value chain.

    The Internet of Things (IoT) - the interconnection of everyday objects to computers, enabling them to send and receive data - is expected to encompass more than 20.8 billion devices by 2020. As our buildings become smarter, our expectations around how we use them will rise.

    Building owners and managers of commercial real estate will be looking to operate real estate as a service platform, and that means better understanding and adding value to tenants, getting more from building information management systems, and improving energy and operational efficiencies.

    How do you sweat your assets to provide maximum efficiency? How does predictive data solve problems before they emerge? How can you identify tenant pain points before they know about them? And how does data analysis save money and the environment by operating more sustainably?

    Buildings are a major expense for owners and tenants and for most organisations, after payroll, this is the biggest cost on the balance sheet. When you also consider the environmental impact of building operations and the fact that commercial and residential buildings consume a third of the worlds energy2 you can easily see that it only takes a small percentage improvement to drive better, leaner, cheaper and more sustainable facilities management outcomes.



    Case studies

    UtilisationCreation Participation


    Smart technologies offer smart solutionsMirvacs 200 George Street in Sydney features a range of smart technologies that enhance the sustainability of the building, and the health and wellbeing of occupants. Using new sensor technology developed by the University of Sydney called SAMBA (Sentient Ambient Monitoring of Buildings in Australia), Mirvac tracks a dozen factors including air temperature, radiant heat, air movement, humidity, light, sound, carbon dioxide and monoxide, along with various pollutants emitted from building materials. The huge volume of data is sent to Mirvacs Living Lab and analysed for patterns. Researchers are using the data to run controlled experiments, such as filling a space with plants to address carbon dioxide levels.

    Driving operational cost savings by utilising smart meter dataCushman & Wakefields Sustainability Solutions team recently reviewed the smart meter interval data for a client with multiple sites with the aim of achieving operational cost savings by recognising anomalies in energy consumption patterns.Smart meters enable consumption data to be reviewed in 15 min intervals thereby allowing near real time assessment of energy consumption profiles.Using the Envizi software platform, the data revealed the energy consumption patterns of lighting, HVAC and general power on a daily profile chart at a site level. Necessary adjustments to timers led to a 33% reduction in consumption (kWh) and a 16% reduction in monthly energy costs during a time when energy cost ($/kWh) increased 26%.

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    Creation Utilisation Participation



    Both Creation and Utilisation lay critical foundation stones to drive the third and arguably the most powerful link in the chain - Participation.

    How do you anticipate which tenants are most likely to leave? How do you tailor incentives to address tenants key concerns at just the right level to get the deal done? How do you anticipate the needs and pain points of your customers before they even know what they are?

    Assets produce a wealth of information, often kept in the silo where it has been created. Taking a holistic view of the data landscape and combining data sources, the story of the property comes alive showing us both the patterns and anomalies that help us better understand the user or customer.

    The shift required is to think not of the asset but the users of the space.

    Amazon has shown us the criticality of using data to know what your customer needs before they do. Those leading in the sector are thinking about customer journeys, whether that is the shopper in a mall, an office worker or someone passing through a precinct. Customer journey mapping can help us analyse whats missing from the customer perspective. This is an exercise in analytics and data; it requires the application of a big data mindset as outlined earlier in Figure 1.

    The shift to digital has created unique opportunities to measure, analyse, experiment and tune experiences in real-time.

    The data that can be extracted from the asset, shown in Figure 2, is only one set of possible inputs. With proper instrumentation and systems, its possible to understand every step of the customer journey, long before they arrive at the asset and long after they leave it.

    This is where opportunity exists to re-imagine the role of data to enhance and enable this experience.

    Looking at the end-to-end customer journey of the people who work in the offices, live in the apartments, shop at the retail spaces and inhabit the precinct creates new, exciting and challenging questions about a companys growth strategy beyond its current core offerings.

    Our most important job is to serve the 250,000 people who work in our buildings each and every day. Instead of defining ourselves by the square feet we own, we will define ourselves by the quarter million people who use the square feet and how well we tend to them.Rob Speyer CEO, Tishman Speyer

    We are driven by data, and data is driven by scale. We all share one thing: the customer, and when those customers show up to shop, they arent thinking about their relationship with any one brand or company or store all they want is a great experience. Steven Lowy co-CEO, Westfield

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