Servant LeadershipBoard of County Councilors Work Session

Jim Rumpeltes, interim county manager

Aug. 30, 2017

– Robert Greenleaf, 1970

“Servant Leadership is a philosophy and set of practices that enrich people’s lives, build better organizations and ultimately, create a more just and caring community.”

8/9/17Servant Leadership Work Session 2

The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.

Servant Leadership philosophy

8/9/17Servant Leadership Work Session 4

Customers

Employees

Managers

Senior Leaders

Community

RESPONSIVE

RESPONSIBILITY

Servant Leadership companies

8/9/17Servant Leadership Work Session 5

8/9/17Servant Leadership Work Session 6

Community

Employees

Strategy

Culture

1 A Person of Character

2 Who Puts People First

3 Skilled Communicator

4 Compassionate Collaborator

5 Has Foresight

6 Is a Systems Thinker

7 Leads with Moral Authority

Customers

Seven Pillars of Servant Leadership

Servant Leaders

8/9/17Servant Leadership Work Session 7

Clockwise from top left: Nelson Mandela, Mother Teresa, Steve Jobs of Apple, Colleen Barrett of Southwest Airlines.

8/9/17Servant Leadership Work Session 8

CULTURE

Puts people first

Skilledcommunicator

Compassionate collaborator

Hasforesight

Systems thinker

Clark County employeesnts

STRATEGY

SERVANT LEADERSHIP

CLARK COUNTY RESIDENTS

Servant leaders at Clark County

8/9/17Servant Leadership Work Session 9

David Bottamini Travis Moultrie, Juvenile Detention

Sharon Lumbantobing, Community Planning

Servant leaders at Clark County

8/9/17Servant Leadership Work Session 10

Gwen Browne, Prosecuting Attorney’s Office

Annie Wentland, Treasurer’s Office

Servant leaders at Clark County

8/9/17Servant Leadership Work Session 11

Scot Brantley, Public Works

Servant leaders at Clark County

8/9/17Servant Leadership Work Session 12

8/9/17 13

Camara Banfield, Prosecuting Attorney’s Office Attorney’s Office

Servant Leadership Work Session

• Better customer service

• More creativity, positivity and innovation

• Great productivity, profitability and engagement

• Higher employee retention and fewer sick days

Servant Leadership benefits

8/9/17 14Servant Leadership Work Session

Servant leaders at Clark County

8/9/17 15

David Bottamini, Public Works Emily Brown, Juvenile Court

Servant Leadership Work Session

–-Simon Sinek, marketing consultant and motivational speaker

“Customers will never love a company until the employees love it first.”

8/9/17 16Servant Leadership Work Session

–Steve Maraboli, business and behavioral science writer and lecturer

“Make sure your business is creating a service experience so good that it demands loyalty.”

8/9/17 17Servant Leadership Work Session

Servant leaders at Clark County

8/9/17 18Servant Leadership Work Session

Thank you!

8/9/17 19

Comments and questions

Clark County Public Service Center

1300 Franklin Street • PO Box 5000

Vancouver, WA 98666-5000

Servant Leadership Work Session