8/6/2019 Bodily Injury Claims Adjuster

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Mary E. Curran6008 Mission DriveLakeland, Florida 33813(863) 409-7224mcc1d632@westpost.net

OBJECTIVE: To obtain a position as a bodily injury claims adjuster..

EDUCATIONAL BACKGROUND AND LICENSES:Bachelor of Arts - Bowling Green State University, Bowling Green,

Ohio.Double Major: Sociology/History. Dean's List, Student Government

Representative.1990 - Juris Doctorate - Cleveland-Marshall College of Law, Clevel

and State University, Cleveland,Ohio. G.P.A. in courses of interest 3.59.

2003 - Florida Insurance Claims Adjuster's License 6-20 All Lines1990 - Law License in Ohio1989 - Real Estate License in Ohio

PROFESSIONAL BACKGROUND:Oct. 2003 - Sept. 2010 - Geico Insurance Company, Lakeland, FloridaClaims Representative: responsible for investigating, negotiating, and resolving the claim process for liability claims which involved property injury protection with insured motorists. Planned and managed all claims and coverage investigations, negotiated settlements with individuals and attorneys, on first and third party injury claims to resolution and determined the payments of claims consistent with company policies and state regulations. Evaluated coverage, determined liability, and documented records for all cases.Oct. 2002 - Oct. 2003 - Department of Children and Families, State of Florida,Lakeland, FloridaSocial Worker: worked with children and families in dependency cases. Duties included, but not limited to interviewing and investigating all clients, parties,

and witnesses; representing the Department in dependency court hearings; counseling children and families to determine the most appropriate way to resolve their particular issues and working with them independently and with other county agencies to help resolve the issues.1996 - 2000 - Curran Transportation, Incorporated, Elyria, OhioOwner/Manager: long haul trucking company, so hired and supervised eight employees; handled all Human Resource responsibilities, including payroll, administration of benefits, and insurance, controlled performance, negotiated contracts with other trucking and leasing companies for our services; purchased and maintained all the equipment.March 1991 - March 1996 - Guardian Ad Litem, Cuyahoga County Juvenile Court, Cleveland, OhioAttorney: represented the best interests of children in dependency, neglect, ab

use and/or criminal cases in juvenile court. Duties included, but not limited to interviewing and investigating of all clients, parties, and witnesses; represented children at all case management hearings, court hearings and/or trials; handled all written documentation, and all activities, including preparation of documents for litigation.

PROFESSIONAL ACHIEVEMENTS:2009 - Geico Insurance Company - top rating for file productivity (over 18 closures/month); 4.8 out of 5.0 in feature productivity with over 90 closures per month; 100% in Customer Service; 2009 overall result was 93%.

8/6/2019 Bodily Injury Claims Adjuster

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2008- Geico Insurance Company - award for investigating a fraudulent file that in which claims were withdrawn and saving Geico over $500,000; most first callsettlements in the first three quarters of 2008; 100% booking ARX for April, 2008; MVA for third quarter; TA adjuster of the month 2 times in 2008.2007 - Geico Insurance Company - 75 First Call Settlements in 2007; went over the ARX goal of 65% and achieved a 65.4% capture ratio; rating was 3.76 ( firstquartile) for 2007.

STRENGTHS AND QUALIFICATIONS:Strong working knowledge of Florida automobile insurance lawsIndispensable understanding of the legal processEffective analytical skillsAble to see the "big picture" when there is a problem and work toward a viablesolutionSignificant communication and negotiation skillsAbility to work well in a team environment