Building Culture Without Borders

MATT PIZZIMENTI CULTURE WITHOUT BORDERS

Culture Without Borders

strong culture with remote teams

Matt PizzimentiChief Technology Olarker

Kimberly Bringas

Maybe third point? Culture affects the tools, not tools affect the culture

Kimberly Bringas

reinforce remote culture?


building thingsgathering peoplebikingpancakeskaraoke...

hi I'm

Matt!I enjoy...


a brief history of

★ 4 founders / June 2009○ messaging for customer service

★ co-located until 2010★ 2x growth each year after

2012★ majority remote early 2015


remotework?


https://pbs.twimg.com/media/CDxIf-IVAAAzer1.jpg:large


culture @olark

I feel so lucky to belong to a

company that feels like a real team

I never felt as cared for by my coworkers as I have at Olark. I work with the best group

of people available period.

It's super fun to hear other

perspectives of things and

find out about how other

people live their lives.

I feel like I've hung out with most of my teammates even though we've never physically met

Everyone seems to be genuinely happy to come to work, which is rare in my experience. It's awesome.



remotework culture


1 get in the same boat2 reinforce culture explicitly3 encourage co-ownership4 prioritize human connection




implicit

process


"I've been a part of a couple other remote teams that have felt very isolating and totally lacked remote

culture. Olark has fostered true remote culture...instead of feeling like I'm on

my own."


explicit process



"GIFs help me bring my whole self to work" - an Olarker


olarkami pancake

http://scraperbots.com/a/i/robot_hello_no_bg_192x256.pnghttp://www.ihop.com/menus/main-menu/pancakes/-/media/ihop/MenuItems/Pancakes/Original%20Buttermilk%20Pancakes/Original_%20Buttermilk_Pancakes.png





"I think knowing that the vast majority of other Olarkers work remotely, and are often the only ones in their city/state/country, is

pretty cool and encouraging because we're all in this

together."





www.olark.com/values




"if I made a mistake, someone always just explains how to do it

better next time"






This is a little slow coming but I want to thank the Olark gnomes for my amazing Olarkaversary Gift!


name game



"Olark...is too big and complex for any one person to have complete knowledge and mastery, but collectively we can answer any question"





regular checkin

s


"hands down, the best I have

ever seen in a company at

supporting someone

during a rough time :)

makes me super proud to be a

part of it"






Matt Pizzimenti

say hello...@[email protected]

thanks!

Documents

Building Culture Without Borders