Building the new connected enterprise - Capgemini Consulting

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  1. 1. Building the New Connected Enterprise Capgemini case studyTom BartonLondon UK, 31 January 2012
  2. 2. I work for...Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 2
  3. 3. A global presence in 40 countries (As of June 30, 2011)North America UK & Ireland FranceBeneluxNordic CountriesCentral & Eastern8,9258,688 20,20310,4524,279 Europe 8,396Canada United StatesAll over EuropeUnited Peoples Republic MoroccoArab Emiratesof China Mexico TaiwanIndiaVietnamGuatemala Oman PhilippinesSingapore Group workforce Brazil 114,2748 Working offshoreChile42,592AustraliaArgentinaLatin America MoroccoIberiaItaly IndiaAsia Pacific8,703367 4,7521,762 34,565 3,182Capgemini Marketing & CommunicationsGroup HeadquartersParis, France Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 3
  4. 4. A wide range of solutions and services Digital Transformation Supply Chain Management Capgemini Strategy and Transformation Technology Transformation Consulting Marketing , Sales & Service Finance & Employee Transformation Application Consulting Mobile Technology Application Development & Maintenance (AD&M) Open Source / SaaS Application Application Development & Integration / Customer Software & Quality Management Testing Software Development (CSD) Enterprise Resource Planning (ERP)Services Application Outsourcing Co-Sourcing/Multi-Sourcing Application Lifecycle Services Business Intelligence IT Transformation: Strategy & Architecture Portals IT/IS advisory, design & transformation services (ITS) Remote Infrastructure ManagementInfrastructure IT governance services & implementation Data Center and Infrastructure Services Data Center Optimization and Virtualization Network & Security Services. Services Cloud computing IaaS, Google Apps, Office365, SAPaaS Workplace Services & Virtualization End-to-end full-lifecycle Enterprise Services Management Storage and data management Finance and Accounting Research & Advisory Services Business Procurement Human Resources Process Supply Chain Management Industry specific services for bankingOutsourcing Customer Operations Management& insurance Management Assurance Services Application Management High-Tech Engineering Sogeti Infrastructure Management Testing Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 4
  5. 5. But we have to be wary of our potentialCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 5
  6. 6. 44 years of history 1973 Sogeti, Gemini Computer Systems and CAP1962 merged as Cap Gemini 1996CAP founded in Sogeti.The Group reorganized itsFranceshareholding and1975management structure and2004First Annualadopts a new name and aReport published. 1991new logo: Cap Gemini.Name and logo changed to1967Creation of Gemini2000Capgemini coinciding withSoGETI founded by1978 Consulting resulting from Acquisition and merger with global ad campaign toOpening of a flagship office in position The CollaborativeSerge Kampf in Cap Gemini Inc.the merger of fiveErnst & Young ConsultingSingapore, marking the firstBusiness ExperienceTM.Grenoble, France onestablished in management consulting to form Cap Gemini Ernst &steps into Asia.October 1. Washington DC. firms.Young.1960s1970s 1980s 1990s 2000s19681985 19931998 2002 2007Gemini Computer Cap Gemini Sogeti listed First transformationCap Gemini is included Sogeti name revived in someCapgemini acquiresSystems Inc. based in on the "Second Market" program of the Groupson the CAC 40 listing on countries and expanded to others for Kanbay and Indigo,New York. of the Paris Stock organization, sales the Bourse.Local Professional Services. expanding its offshoreExchange.approach, methods and The second major transformation of capabilities in India. culture, called Genesis. the Groups move to a simpler model 1989 1999built around Consulting, Technology2008 Opening of the Cap Gemini is voted and Outsourcing and LocalCapgemini acquires Vizuri (UK), Group University in"European Company Professional services. BAS (The Netherlands) and France (Bhoust).of the Year" by the The Board of Directors name Paul Empire (Czech Republic).European PressHermelin CEO.Federation.2009and over 50 acquisitions Opening of a new Consulting Services becomes a global entity: Capgemini Consulting. international training and conference center in France at Les Fontaines. 2010 Acquisition of CPM Braxis in Brazil.Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 6
  7. 7. We like to collaborate Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 7
  8. 8. Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 8
  9. 9. One team, working together TechnologyAgnosticTruly From Strategy Multicultural to ExecutionAdvanced InnovationGlobal for EconomicDelivery ModelValue Size, Speed End-to-End andOfferings ComplexityCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 9
  10. 10. We are social animals Picture copyright: Disney Pixar 1998Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 10
  11. 11. Does anyone know where I might find? Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 11
  12. 12. In house, there are multiple, discrete locations Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 12
  13. 13. Capgemini intranetsCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 13
  14. 14. Things labelled differentlyCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 14
  15. 15. Id rather speak to a person Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 15
  16. 16. In the real world Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 16
  17. 17. My 114,999 colleagues are not all in my office Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 17
  18. 18. Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 18
  19. 19. Yammer launched on 10 Sept 2008 Three people from Capgemini joinCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 19
  20. 20. More detail in a story I told earlier...Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 20
  21. 21. July 2011: 27,000 usersWe upgrade to the premium version of Yammer Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 21
  22. 22. Whats the story today? Capgemini has one of the largest Yammernetworks more than 35,000 users more than 30% engaged users 1,100 active groups 1,500 messages a day Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 22
  23. 23. So, what does Yammer give us?Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 23
  24. 24. The platform is clear and structuredName and picture SettingsNews is divided into My Feed and Company FeedGroups joinedPeople followingme People Im Features following Suggestions forgroupsView of feed can be filtered Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 24
  25. 25. Available on my mobileWebDesktop AppSharePointTwitteriPhone Blackberry Android SMSiPad Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 25
  26. 26. How were using YammerRiemer K, Diederich S, Richter A, Scifleet S : Tweet Talking Exploring The Nature Of Microblogging At Capgemini Yammer, BIS Working PaperCapgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 26
  27. 27. Requests for information generate quick responsesBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 27
  28. 28. and round the clockBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 28
  29. 29. Discussions are presented togetherBuilding the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 29
  30. 30. Opportunities to share successes Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 30
  31. 31. Discussions about future trends Building the New Connected Enterprise_TB_Capgemini.pptx 2012 Capgemini. All rights reserved. 31