Building the new connected enterprise - Capgemini Consulting

Tom Barton

London UK, 31 January 2012

Building the New Connected Enterprise – Capgemini case study

Capgemini Marketing & Communications

I work for...

Building the New Connected Enterprise_TB_Capgemini.pptx

2 © 2012 Capgemini. All rights reserved.


Canada

United States

Mexico

Brazil

Argentina

All over Europe

Morocco

Australia

People‟s Republic of China

India

Chile

Guatemala

Singapore

A global presence in 40 countries (As of June 30, 2011)

Oman Philippines

Taiwan

Vietnam

United Arab Emirates

UK & Ireland 8,688

France 20,203

Benelux 10,452

Nordic Countries 4,279

North America 8,925

Central & Eastern Europe 8,396

Morocco 367

Iberia 4,752

Italy 1,762

India 34,565

Latin America 8,703

Asia Pacific 3,182

Group workforce 114,2748

Working offshore 42,592

Group Headquarters

Paris, France © 2012 Capgemini. All rights reserved. 3



A wide range of solutions and services

Capgemini

Consulting

Digital Transformation Strategy and Transformation Marketing , Sales & Service Finance & Employee Transformation

Mobile Technology Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Business Intelligence Portals

Application

Services

Application Consulting Application Development & Maintenance (AD&M) Application Development & Integration / Customer

Software Development (CSD) Application Outsourcing Application Lifecycle Services IT Transformation: Strategy & Architecture

Infrastructure

Services

IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management

Sogeti

Application Management High-Tech Engineering Infrastructure Management Testing

Research & Advisory Services Human Resources Industry specific services for banking

& insurance

Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management

Supply Chain Management Technology Transformation

Business

Process

Outsourcing

Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services

© 2012 Capgemini. All rights reserved. 4



But we have to be wary of our potential




44 years of history

1967 SoGETI founded by Serge Kampf in Grenoble, France on October 1.

1973 Sogeti, Gemini Computer Systems and CAP merged as Cap Gemini Sogeti.

1975 First Annual Report published.

1985 Cap Gemini Sogeti listed on the "Second Market" of the Paris Stock Exchange.

1989 Opening of the Group University in France (Béhoust).

1991 Creation of Gemini Consulting resulting from the merger of five management consulting firms.

1993 First transformation program of the Group‟s organization, sales approach, methods and culture, called “Genesis.”

1996 The Group reorganized its shareholding and management structure and adopts a new name and a new logo: Cap Gemini. Opening of a flagship office in Singapore, marking the first steps into Asia.

2000 Acquisition and merger with Ernst & Young Consulting to form Cap Gemini Ernst & Young.

2002 • Sogeti name revived in some

countries and expanded to others for Local Professional Services.

• The second major transformation of the Group‟s move to a simpler model built around Consulting, Technology and Outsourcing and Local Professional services.

• The Board of Directors name Paul Hermelin CEO.

2004 Name and logo changed to Capgemini coinciding with global ad campaign to position “The Collaborative Business ExperienceTM.”

2007 Capgemini acquires Kanbay and Indigo, expanding its offshore capabilities in India.

2008 Capgemini acquires Vizuri (UK), BAS (The Netherlands) and Empire (Czech Republic).

1968 Gemini Computer Systems Inc. based in New York.

1962 CAP founded in France

1978 Cap Gemini Inc. established in Washington DC.

1998 Cap Gemini is included on the CAC 40 listing on the Bourse.

1999 Cap Gemini is voted "European Company of the Year" by the European Press Federation.

• Opening of a new international training and conference center in France at Les Fontaines.

1960's 1970's 1980's 1990's 2000's

2009 Consulting Services becomes a global entity: Capgemini Consulting.

2010 Acquisition of CPM Braxis in Brazil.



and over 50 acquisitions


We like to collaborate







End-to-End Offerings

Size, Speed and

Complexity

One team, working together

Advanced Global

Delivery Model

Innovation for Economic

Value

From Strategy to Execution

Truly Multicultural

Technology Agnostic




We are social animals



Picture copyright: Disney Pixar 1998


Does anyone know where I might find…?




In house, there are multiple, discrete locations




Capgemini intranets




Things labelled differently




I’d rather speak to a person




In the real world…




My 114,999 colleagues are not all in my office







Yammer launched on 10 Sept 2008…

Three people from Capgemini join




More detail in a story I told earlier...



http://www.slideshare.net/capgemini/glue-and-sticking-together-a-story-by-capgemini-on-yammer


July 2011:

27,000 users

We upgrade to the premium version of Yammer




What’s the story today?

Capgemini has one of the largest Yammer

networks • more than 35,000 users

• more than 30% engaged users

• 1,100 active groups

• 1,500 messages a day




So, what does Yammer give us?




The platform is clear and structured



People following me

Name and picture

Groups joined

Features

Settings

Suggestions for groups

News is divided into My Feed and Company

Feed

People I„m following

View of feed can be filtered


Available on my mobile



Web Desktop App SharePoint

iPhone Blackberry Android SMS

Twitter

iPad

//localhost/Users/sarahschwartz1/Desktop/Yammer Inc./PartnerLogos/cisco.ai










How we’re using Yammer



Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper

Requests for information generate quick responses



… and round the clock



Discussions are presented together



Opportunities to share successes



Discussions about future trends



Links to news, particularly industry news



Seek suggestions and ideas



Water cooler chat



Even very personal issues... work/home blurring



What does it all mean for us?



We are more connected and everyone can tell their story

Relationships are more easily established, and rank is stripped away

We benefit from better, more relevant information, and collaboration works


From an end user

“I have been working for Capgemini for 32 years, but I can

honestly say that the last years have done more for me in

company-binding than the years before. [Yammer] has

made me part of a global organisation that was never

before possible. And I have spent my time in global

teams before.”



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More information



• Tom Barton [email protected] twitter.com/tomsmiled slideshare.net/capgemini

www.capgemini.com

The information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved

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Building the new connected enterprise - Capgemini Consulting