BUREAU OF CORRECTIONS

CITIZEN’S CHARTER

VISION

“A Corrections System that promotes safer community, conforms to

international standards, and represents exemplary public service.”

MISSION

Protect the public and prevent crimes in partnership with stakeholders

by providing persons under custody opportunities for reformation, decent

environment, and secure settings.

CORE VALUES

Vigilance - We are committed to enhance public safety by being responsive to the extreme demands of corrections duties. Integrity - We promote accountability, equity and inclusiveness by adhering to high ethical and moral standards. Empathy - We intuitively treat everyone with compassion as we

pursue our safekeeping and reformation responsibilities.

Innovativeness - We seek continuing advancement in corrections

management in order to face emerging challenges and to

optimize application of resources.

Frontline Services

1. Request for permanent Inmates Visitors Pass 2. Verification of inmates records eligibility for

Parole and Executive Clemency 3. Issuance of Prison Record

4. Issuance of Certificate of Detention/Confinement

5. Issuance of certified Photo Copy of Certificate of

Discharge from Prison

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00 am to 5:00 pm

Request for Permanent Inmates

Visitors Pass

WHO MAY AVAIL OF THE SERVICE:

Families, relatives and friends of inmates WHAT ARE THE REQUIREMENTS:

Proof of relationship

1. Marriage Contract 2. Birth Certificate 3. Waiver 4. Parent Consent (if minor) 5. 2X2 I.D. picture

6. NBI/Police Clearance

I. Request for Permanent Inmates Visitors Pass

STEPS/PROCEDURE

FORMS TO FILL-UP

FEES

PROCESSING TIME

OFFICE/PERSON RESPONSIBLE

1. Verification, authentication

and interview

2. Payment of ID at the Cashier’s Office.

3. Processing of ID (Visitor’s

Pass) at the IT Office 4. Issuance of I.D.

(Visitor’s Pass)

Visitor’s Information Sheet

₱50.00

Same day

Overseer’s Office Listing Area Cashier’s Office IT Office Listing Area

II. Verification of Inmates Records Eligibility for Parole and Executive Clemency

WHO MAY AVAIL OF THE SERVICE:

a) Inmate b) Immediate Family of the inmate c) Legal counsel of the inmate and paralegal worker/RVO

WHAT ARE THE REQUIREMENTS: 1) Valid ID 2) Authorization from inmate for his legal counsel and paralegal worker/RVO

Verification of Inmates Records Eligibility for Parole and Executive Clemency

STEPS/PROCEDURE FORMS TO FILL-UP

FEES

PROCESSING TIME

OFFICE/PERSON RESPONSIBLE

1. Client /s to write on the logbook the following information for record purposes:

- Date -Name -Address -Name of inmate to be verified -Prison No. -Relationship to the inmate

2. Inmate Documents and Processing Division

Officer of the Day (IDPD OD) to fill-up the Inmate Information Center Verification Form and write therein the result of verification.

3. IDPD OD to give a copy of the filled-up

verification form to the client. 4. Client to safe keep the verification form to be

presented on his/her next follow-up.

Note: If there are other clarifications that cannot be undertaken by the O.D., the said matter will be referred to the OIC, Inmate Documents and Processing Division.

Logbook

Inmate Information Center Verification Form

None Same day Inmate Documents and Processing Division Personnel (Officer-of-the Day)

III. Issuance of Prison Records

WHO MAY AVAIL OF THE SERVICE: a) Inmate b) Immediate Family of the inmate c) Legal counsel of the inmate and paralegal worker/RVO

WHAT ARE THE REQUIREMENTS: 1) Valid ID 2) Authorization from inmate for his legal counsel and paralegal worker/RVO

Issuance of Prison Records

STEPS/PROCEDURE

FORMS TO FILL-UP

FEES

PROCESSING TIME

OFFICE/PERSON RESPONSIBLE

1. For inmate and his immediate family, prison record (PR) is available for issuance and to acknowledge receipt of the same by affixing the signature of the requesting party to the logbook.

2. For Legal counsel and paralegal worker/RVO to submit request letter from the inmate.

3. IDPD OD to receive the letter-

request and to forward the Prison Record direct to the inmate through routing slip.

Logbook

None

Same day

Inmate Documents and Processing Division Personnel (Officer-of-the Day)

IV. Issuance of Certificate of Detention/Confinement

WHO MAY AVAIL OF THE SERVICE: a) Inmate b) Immediate Family or Relatives of inmate

c ) Legal counsel of inmate

b) Other Government agencies

WHAT ARE THE REQUIREMENTS: 1) Valid ID

2) Letter-request from the concerned party

Issuance of Certificate of Detention/Confinement

STEPS/PROCEDURE

FORMS TO FILL-UP

FEES

PROCESSING TIME

OFFICE/PERSON RESPONSIBLE

1. IDPD OD to receive the request and forward to the Communication Unit for proper routing to the Officer-In-Charge, Office of the Assistant Director for Admin. and Rehab. for approval.

2. 2. Upon receipt of the approved

request, inform the client to pay the necessary fee at the Cashier’s Office. 3. Communication Unit to prepare

Certification for signature of OIC, IDPD.

4. Issue Certificate of Detention/

Confinement to the requesting party.

Logbook

₱50.00

2 to 5 hours

Inmate Documents and Processing Division Personnel (Officer-of-the Day) Communication Unit Cashier’s Office OIC,Office of the Asst. Director for Admin. & Rehab.

V. Issuance of Certified Photo Copy of Certificate

of Discharge from Prison

WHO MAY AVAIL OF THE SERVICE: a) Inmate

b) Immediate Family or Relatives of inmate

c ) Legal counsel of inmate

b) Other Government agencies

WHAT ARE THE REQUIREMENTS: 1) Valid ID

2) Letter request from the concerned party

Issuance of Certified Photo Copy of Certificate of Discharge from Prison

STEPS/PROCEDURE

FORMS TO FILL-UP

FEES

PROCESSING TIME

OFFICE/PERSON RESPONSIBLE

1. IDPD OD to receive the request and forward to the Communication Unit for proper routing to the OIC, Office of the Assistant Director for Admin. and Rehab. for approval.

2. Upon receipt of the approved request, inform the client to pay the necessary fee at the Cashier’s Office.

3. Communication Unit to prepare the necessary document for signature of OIC, IDPD.

4. Issue the document the document

to the concerned party.

Logbook

₱50.00

2 to 5 hours

Inmate Documents and Processing Division Personnel (Officer-of-the Day) Communication Unit Cashier’s Office Officer-In-Charge, Office of the Assistant Director for Admin. & Rehab.

FEEDBACK MECHANISM Please let us know if you have suggestions on how can we serve you better by giving us feedback in any of the following manner:

Mail

Public Assistance and Complaints Desk BuCor Action Center Bureau of Corrections Muntinlupa City

Hotline No.

BuCor Action Center : 807-2368 Loc. 135 Available from Monday to Friday, 8:00 a.m. to 5:00 p.m.

e-mail Kindly send your feed back at www.bucor.gov.ph and include complaints or suggestions stated on the subject line.

Text Bantay Katiwalian : 09175726348 (Globe) : 09088966697 (Smart)

FEEDBACK FORM (Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box. Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring i-tsek lamang ang kahong naaayon. COMPLIMENT COMPLAINT SUGGESTION (Papuri) (Reklamo) (Mungkahi) Person(s)/Unit/Office Concerned or involved: (Mga tao/pangkat/tanggapan na may kinalaman sa pauri, reklamo, o mungkahi) Facts or details Surrounding the Incident: (Kaganapan o detalyeng bumabalot sa pangyayari) (Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan) Recommendation(s)/Suggestion(s)/Desired Action from our Office (Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)

(Please use additional sheet/s if necessary) (Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Name [Optional]: Office/Agency: (Pangalan) (Tanggapan/Ahensiya)

Address: (Tirahan)

Contact Number(s) (if any): E-mail Address (if any): (Telepono)

Signature: Date: (Lagda) (Petsa)

Republic of the Philippines

DEPARTMENT OF JUSTICE

BUREAU OF CORRECTIONS

MUNTINLUPA CITY

NBP Reservation, 1776 Muntinlupa City

SARBEY NG SERBISYO NG TANGGAPAN

MGA KATANUNGAN PARA SA RESPONDENTE

UNANG PARTE – PAGKAKAKILANLAN NG MGA RESPONDENTE

Direksiyon: Basahing mabuti ang bawat kataga at lagyan ng tsek ( √ ) para sa inyong sagot.

1. Pangalan : ____________________________________________

(opsyonal)

2. Edad _____ 30 taong gulang – pababa ______ 41-50 taong gulang

_____ 31 – 40 taong gulang ______ 51-60 taong gulang

PANGALAWANG PARTE – TUNGKOL SA SERBISYO NG TANGGAPAN (BUCOR)

Direksiyon: Basahing mabuti ang mga sumusunod na kataga o pangungusap at bilugan lamang ang numero na tugma sa

inyong obserbasyon o nalalaman patungkol sa serbisyo ng BuCor. Ibase ang inyong kasagutan sa mga sumusunod na grado:

5 – Lubhang nasusunod 4- Nasusunod 2 – Di nasusunod

3-Lubhang nasusunod 1 – Lubhang Di-nasusunod a) Sapat ang mga impormasyong nakalathala

ukol sa proseso at transaksyon ng

tanggapang ito (BuCor) 5 4 3 2 1

b) May nakatalagang empleyado na tumutugon sa mga kliyente 5 4 3 2 1

c) May angkop na kaalaman ang nakatalagang empleyado sa mga proseso at transaksyon

sa kanyang opisina. 5 4 3 2 1

d) Nasusunod ang “No Lunch Break Policy” o may tumutugon sa mga kliyente kahit

oras ng tanghalian 5 4 3 2 1

e) Angkop ang pakikitungo o pag-uugali ng mga empleyado sa kanilang kliyente 5 4 3 2 1

FEEDBACK MECHANISM

Please let us know how we can serve you better by giving us feedback in any of the following

manner:

● Accomplish our Feedback Form available in our Action Officer/Officer of the Day ● Send your feedback through e-mail at www.bucor.gov.ph ● Call us at hotline number 807-2368 Bantay Katiwalian: Globe 09175726348/ Smart 09088966697 ● Talk to our Action Officer/Officer of the Day