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Business Case Development Roi for It Investment
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BUSINESS CASE DEVELOPMENT
ROI for IT Investment L Thnh Trung
Strictly Confidential Do Not Distribute 2
GII THIU
Strictly Confidential Do Not Distribute
V C NHN
3
L Thnh Trung
Senior Operation Manager
Kinh nghim:
13 nm lm vic trong lnh vc IT
8 nm lm vic ti VNG
4 nm lm Software Development Manager
4 nm lm Operation Manager
Strictly Confidential Do Not Distribute
V VNG
4
VNG l cng ty hng u Vit Nam trong lnh
vc Internet (www.vng.com.vn)
Pht trin Internet thay i cuc sng
ngi Vit Nam
http://www.vng.com.vn/NI DUNG
Business Case l g
Total Cost of Ownership - TCO
Project Benefits
Return On Investment - ROI
Strictly Confidential Do Not Distribute 6
BUSINESS CASE
Strictly Confidential Do Not Distribute
BUSINESS CASE L G?
7
Business Case l mt ti liu gip nhm
Qun Tr D n lm r cc vn
Kh nng trin khai d n
Lng ha c tnh Chi ph (cost)
Ri ro (risk)
Li ch (benefits)
c th mang li t d n
Strictly Confidential Do Not Distribute
BUSINESS CASE L G?
8
Nguyn tc
Bt c resource no c s dng (ngn
sch, nhn lc, ) th phi mang li li ch
cho vic kinh doanh.
Strictly Confidential Do Not Distribute
BUSINESS CASE L G?
9
Ti liu Business case phi tr li cu hi
Ti sao chng ta phi thc hin d n ny?
D n mang li li ch g?
Ri ro ca d n l g?
Nhng ch ph cn thit cho d n l g?
D n cn bao nhiu lu hon thnh?
i tng c business Case l
executives/ management level
Strictly Confidential Do Not Distribute
XY DNG BUSINESS CASE
10
Xc nh vn
xut cc gi tr (benefit) t
c
nh gi cc gii php v chi
ph v ri ro
nh gi chi tit cho gii php c
chn
K hoch trin khai d n v cch o c
cc gi tr
Project Benefit Project Cost Project Risks Project ROI
Strictly Confidential Do Not Distribute
BUSINESS CASE ROI
11
Lm th no tnh
Benefit ca Project?
Costs ca Project?
nh gi hiu qu ca Project?
Quyt nh u t cho Project?
Thi gian hon vn ca Project?
Strictly Confidential Do Not Distribute 12
TOTAL COST of OWNERSHIP - TCO
Strictly Confidential Do Not Distribute
TCO L G?
13
Total cost of ownership (TCO) l c
tnh v mt ti chnh gip ngi mua hoc
ch s hu xc nh cc chi ph trc tip
hoc gin tip cn thit cho mt sn phm
hoc mt h thng.
Strictly Confidential Do Not Distribute
CCH TNH TCO
14
Project TCO
Computer Hardware & Software
Network Cost
Server Cost
Workstation Cost
Software License Cost
Labor Cost Development
Operation expenses
Server Hosting
Network Bandwidth
Maintenance Cost
System Backup Cost
Training Cost
Labor Cost Operation
Administration Cost
Indirect Operation Cost *
Indirect Operation Cost: e.g: Service Desk tng 25% workload
Strictly Confidential Do Not Distribute
CCH TNH TCO
15
Phn ln Cost u tnh c ra thnh tin
Labor Cost c tnh theo cng thc FTE
(Full Time Equivalent)
VD: - 4 nhn vin lm 1 vic vi khi lng l 10h/1
tun.
- Trung bnh 1 nhn vin Full Time lm 40h/ 1
tun
-> 4 nhn vin lm tng ng 1 nhn vin
Full time -> tnh chi ph theo lng ca nhn
vin Fulltime tng ng.
Strictly Confidential Do Not Distribute
CCH TNH TCO
16
Strictly Confidential Do Not Distribute 17
PROJECT BENEFITS
Strictly Confidential Do Not Distribute
PROJECT BENEFITS
18
Project Benefit
Financial Benefits Non-Financial Benefits
Financial Benefits
Revenue ca Products
Gim chi ph + Hardware Cost + Software License Cost + Labor Cost + Marketing Cost + Third Party Service Cost
Non-Financial Benefits
S hi lng ca khch hng
Gim ri ro
Cht lng dch v
Thi gian sn phm ra th trng
Tng nng xut cng vic
Cht lng thng tin
Tng s hi lng ca nhn vin
Tnh c ra tin
Khng tnh c thnh tin
Strictly Confidential Do Not Distribute
PROJECT BENEFITS
19
Non- Financial Benefits Cch tnh quy i
S hi lng ca khch hng /Cht lng dch v
Phn tch da trn li ch trc tip hoc gin tip c c nu s hi lng ca khch hng tng ln. V d: Tng mc khch hng hi lng t level 3 ln level 4 s - Tng doanh s ln thm 5% - Gim 10% lng khch hng chm dt s dng dch v -> khng
mt chi ph tm thm lng khch hng mi
Gim ri ro Phn tch da trn mt mt trc tip hoc gin tip nu ri ro xy ra V d: Nu mail server b hng trong 1h th - Lm cng ty ngng mt phn hot ng trong 1h -> mt chi ph
lng cho 1 gi lm vic ca c cng ty - Lm mt 10% s lng order tng ng 5% doanh s ngy
Strictly Confidential Do Not Distribute
PROJECT BENEFITS
20
Non- Financial Benefits Cch tnh quy i
Thi gian sn phm ra th trng
Phn tch da trn li th khi sn phm ra th trng sm V d: - Gim 10% chi ph marketing khi khng phi cnh tranh vi cc
i th - Thu c tin vn trc X thng -> tnh theo li tit kim
Tng nng xut cng vic Phn tch da trn gi tr tit kim c khi lm tng nng xut cng vic V d: - Lm gim chi ph thu nhn cng xung 10% cho mi hp ng
sn xut - Lm gim 20% chi ph thu thit b - Lm gim 10% tin in cho hot ng sn xut
Cht lng thng tin Phn tch da trn li ch thu c khi c thng tin chnh xc V d: - Gim 50% thi gian audit thng tin nh kz Gim lng nhn lc
kim tra v sa cha 20% s li do thng tin sai gy ra
Strictly Confidential Do Not Distribute
PROJECT BENEFITS
21
(3,600,000)
1,416,627
3,678,161
5,138,093
7,084,668 8,057,955
(6,000,000)
(4,000,000)
(2,000,000)
-
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
Net Cash Flow
Year0
Year1
Year2
Year3
Year4
Year5
Strictly Confidential Do Not Distribute 22
RETURN ON INVESTMENT - ROI
Strictly Confidential Do Not Distribute
PRESENT VALUE (PV)
23
PV (Present Value - Gi tr hin ti)
L gi tr quy i tng ng ca gi tr
dng tin vo/ra trong tng lai v gi tr
hin ti FV PV= --------- (1+ r)T
FV: Gi tr trong tng lai ca nm T r = T l li xut hng nm m ng tin sinh li (li xut tit kim theo nm) T = Thi gian tnh gi tr dng tin trong tng lai (tnh theo nm)
Strictly Confidential Do Not Distribute
PRESENT VALUE (PV)
24
$1.000 by gi tng ng vi $1.100
trong nm tip theo (vi mc li xut 10%)
Strictly Confidential Do Not Distribute
NET PRESENT VALUE (NPV)
25
NPV (Net Present Value Gi tr hin ti thun)
L thut ng th hin s khc bit gia gi tr
u t hin ti vi gi tr ca dng tin c
cng dn trong tng nm tng lai.
(A1 - C1) (A2 C2) (AT - CT) NPV = - C0 + --------- + -------- + . + ------- (1 + r)1 (1 + r)2 (1+ r)T
C0 = Chi ph u t ban u AT = Li nhun thu c ca nm T CT = Chi ph u t cho nm T r = T l li xut hng nm m ng tin sinh li (thng ly theo li xut tit kim) T = Thi gian u t thc hin d n (tnh theo nm)
Strictly Confidential Do Not Distribute
NET PRESENT VALUE
26
NPV cho nh u t bit lng tin c th sinh li khi thc hin u t
V d:
- u t $500, sau 1 nm nhn li $570
- Li xut tit kim 10% -> Li?
$570
PV ca $570 = ------------ = $518,18
(1 + 10%)
NPV = $518,18 - $500 = $18,18
Strictly Confidential Do Not Distribute
INTERNAL RATE OF RETURN
27
IRR (Internal Rate of Return T l hon vn)
L thut ng th hin t l li nhun u t ca d
n. (IRR l t l a NPV v bng 0).
Year Cash flow Present Value
0 $ (350.00) ($350.00)
1 100 $95.24
2 200 $181.41
3 150 $129.58
4 75 $61.70
Interest Rate: 5% Cumulative PV: $467.93 IRR (4 years) : 19%
Year Cash flow Present Value
0 $ (350.00) ($350.00)
1 $100 $84.03
2 $200 $141.23
3 $150 $89.01
4 $75 $37.40
Interest Rate: 19% Cumulative NPV: $351.68
Strictly Confidential Do Not Distribute
PAYBACK PERIOD
28
Payback period l khong thi gian cn
thit thu li s tin t khon u t
(im ha vn)
Year Cash flow Net Present Value
0 $ (350.00) ($350.00)
1 100 $95.24
2 100 $90.70
3 100 $86.38
4 100 $82.27
Interest Rate: = 5% Cumulative NPV: $354.59 Payback Period :4 years
Strictly Confidential Do Not Distribute
RETURN ON INVESTMENT - ROI
29
ROI (Return On Investment T l hon vn
u t)
L thut ng th hin t l li nhun thu c
trn ngun vn u t trong 1 khong thi
gian.
V d
u t 1.000 USD mua c phiu v bn ra c 1.100 USD
-> ROI = (1.100 1.000) /1.000 = 10%
Current Cost New Cost Saving Cost ROI = ------------------------------------ = -------------------
Investment Investment
(Benefits Cost) ROI = -------------------------- Cost
HOC
Strictly Confidential Do Not Distribute
RETURN ON INVESTMENT - ROI
30
V d
D n Dataware house u t 1 mil USD thay th cho 5 nhn cng tnh bng tay bng 1 nhn cng qun tr h thng. Lng mi nhn cng l 80K USD v mi nm cn 50K u t cho phn mm v phn cng. D n u t trong 5 nm. u t: 1,000,000 USD T l li xut: 10%
Payback= 5 nm
Year 1 Year 2 Year 3 Year 4 Year 5
New Cost 130.000 130.000 130.000 130.000 130.000
Current Cost 400.000 400.000 400.000 400.000 400.000
Saving Cost (Benefits) 270.000 270.000 270.000 270.000 270.000
NPV Benefits 245,445 223,140 202,855 184,414 167,649
Cumulative NPV Benefits 245,445 468,595 671,450 855,864 1,023,512
ROI per year 25% 22% 20% 18% 17%
Cumulative ROI 25% 47% 67% 85% 105%
Strictly Confidential Do Not Distribute
RETURN ON INVESTMENT - ROI
31
nh gi theo cc Factor NPV, IRR,
Payback Period
ROI Factor Value Comment
NPV >0 Chp nhn u t (Chn project c NPV cng ln cng tt)
=0 C th u t, xem thm cc factor khc
Strictly Confidential Do Not Distribute
TEMPLATES
32
Strictly Confidential Do Not Distribute
Q&A
33
Q&A