Business communication Chapter 6 Business negotiation.

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<ul><li><p>Business communication Chapter 6</p><p> Business negotiation</p></li><li><p>ContentsBusiness Conversation</p><p>Listening</p></li><li><p>Business ConversationA conversation is communicationbetween two or more people. </p><p>Business conversation skills areextremely important. A study showedthat CEOs that had good ability at smalltalk and were able to carry on aconversation were higher paid andmore successful. </p><p>How to have a great conversation?</p></li><li><p>Step 1Get to know your business conversationpartner . </p><p>If it's someone who you work with,lookat their department website and see ifthey have any projects in the works. </p><p>Learn more about your colleague byasking him how he is, where he comesfrom or some other questions. </p></li><li><p>The information you get can be goodfor starting conversations: "I was looking at the biochemistry department website and saw that you're working on a pretty interesting thesis! How'd you come to choose that topic?" </p><p>"I saw on the office memo that you're working on the outreach project for local schools. How's that going?" </p></li><li><p>Step 2Locate some common ground. Find out what similarities the two ofyou have, and then slowly move towarda more business oriented conversation,where you can talk about what your companies or departments have incommon as well. </p></li><li><p>Step 3Listen carefully</p><p> Listen attentively( to what your partner says and respond with some quick comments throughout the business conversation .</p><p>Attentive listening means thinking and acting in ways that connect you with the speaker. </p></li><li><p>Your skill as a listener can make or break your success in leadership, teams, customer relationships, and negotiation.</p><p>SOBE A GOOD LISTENER</p></li><li><p>Listening skill:Wait until they finish making their points before you speak. Don't interrupt, and don't jump in with your own suggestions before they explain what they have already done, plan to do, or have thought about doing. </p></li><li><p> DO NOT: - making critical or judgmental faces or sounds; - trying to "fix" their problem with a quick suggestion; - trying to cheer them up or tell them things aren't so bad; - criticizing them for getting into their situation; - telling them what you would do or have done in the past. </p></li><li><p>Make some response by using connecting words or repeating. use words that show you are connecting with what they are saying, such as "uh huh", "OK", "yeah", "I get it", etc.</p><p>Use positive body language. such as making frequent eye contact and facing them squarely. Avoid negative body language like frowning and looking away. </p><p>Not noly get the information,but also the sensation(</p></li><li><p>Game time!Lets make a story..</p></li><li><p>Step 4Compliment( your conversation partner throughout the exchange. </p><p>And then , Make your own points in the business conversation in a firm but concise way. </p></li><li><p>Speaking skill:Planning what to say when you speak</p><p>Make sure to say the right things at the right place </p><p>Use body language</p></li><li><p>DO NOT talk about: Personal finance topics Personal health topicsSecret of the companyDivisive topics Gossip PoliticsReligion</p></li><li><p>Step 5Close your business conversation with a firm handshake and a smile.Leave your partner with a positive and professional impression.</p></li><li><p>Reference</p><p>http://www.businesslistening.com (Communicating effectively for Dummies. Marty Brounstein () </p></li></ul>


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