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Business communicationBusiness communication
Chapter 6
Business negotiation
Business communication. Swust. Shirley Miao
Contents
Business Conversation
Listening
Business communication. Swust. Shirley Miao
Business Conversation
A conversation is communicationbetween two or more people.
Business conversation skills areextremely important. A study showedthat CEOs that had good ability at smalltalk and were able to carry on aconversation were higher paid andmore successful.
How to have a great conversation?
Business communication. Swust. Shirley Miao
Step 1
Get to know your business conversationpartner .
If it's someone who you work with,lookat their department website and see ifthey have any projects in the works.
Learn more about your colleague byasking him how he is, where he comesfrom or some other questions.
Business communication. Swust. Shirley Miao
The information you get can be goodfor starting conversations:
"I was looking at the biochemistry department website and saw that you're working on a pretty interesting thesis! How'd you come to choose that topic?"
"I saw on the office memo that you're working on the outreach project for local schools. How's that going?"
Business communication. Swust. Shirley Miao
Step 2
Locate some common ground. Find out what similarities the two ofyou have, and then slowly move towarda more business oriented conversation,where you can talk about what your companies or departments have incommon as well.
Business communication. Swust. Shirley Miao
Step 3
Listen carefully
Listen attentively( 专心的） to what your partner says and respond with some quick comments throughout the business conversation .
Attentive listening means thinking and acting in ways that connect you with the speaker.
Business communication. Swust. Shirley Miao
Your skill as a listener can make or break your success in leadership, teams, customer relationships, and negotiation.
SO ， BE A GOOD LISTENER ！
Business communication. Swust. Shirley Miao
Listening skill:
Wait until they finish making their points before you speak.
Don't interrupt, and don't jump in
with your own suggestions before they explain what they have already done, plan to do, or have thought about doing.
Business communication. Swust. Shirley Miao
DO NOT:- making critical or judgmental faces or sounds;- trying to "fix" their problem with a quick suggestion;- trying to cheer them up or tell them things aren't so bad;- criticizing them for getting into their situation;- telling them what you would do or have done in the past.
Business communication. Swust. Shirley Miao
Make some response by using connecting words or repeating. use words that show you are connecting with what they are saying, such as "uh huh", "OK", "yeah", "I get it", etc.
Use positive body language. such as making frequent eye contact and facing them squarely. Avoid negative body language like frowning and looking away.
Not noly get the information,but also the sensation( 感情）
Business communication. Swust. Shirley Miao
Game time!
Let’s make a story…..
Business communication. Swust. Shirley Miao
Step 4
Compliment( 称赞） your conversation partner throughout the exchange.
And then , Make your own points in the business conversation in a firm but concise way.
Business communication. Swust. Shirley Miao
Speaking skill:
Planning what to say when you speak
Make sure to say the right things at the right place
Use body language
Business communication. Swust. Shirley Miao
DO NOT talk about:
Personal finance topics Personal health topicsSecret of the companyDivisive （分裂的） topics Gossip （八卦）PoliticsReligion
Business communication. Swust. Shirley Miao
Step 5
Close your business conversation with a firm handshake and a smile.Leave your partner with a positive and professional impression.
Business communication. Swust. Shirley Miao
Reference
http://www.businesslistening.comhttp://www.eslgold.com ( 英文沟通综合练
习）Communicating effectively for
Dummies. Marty Brounstein 机械工业出版社
破译身体语言 宿春礼 ( 著 ) 华文出版社
