BUSINESS COMMUNICATION SKILLS

Group members:Cecilia_028BA009Doris_003BA009Jenny_009BA009Cathy_005BA009

Introduction History: H&M, full Hennes & Mamitz, is

the company by its founder Erling Persson in 1947.

Location and Industry: At present the company in Europe and North America's 29 countries and regions have its retail sales of goods each year, more than 5,5 million pieces.

Problem: the company exist some quality problems that harm customers’ health, which are focused on by the market and consumers all over the world.

Solution: company should focus on the processes of operating and evaluating.

Discussion #1 H&M leisure jacket is detected

nonconformities of Ph. Ph value unqualified, the body’s skin has a strong stimulus, even cause the excessive skin allergies.

#2

Some smaller shops, dressing rooms are not enough. Some customers took the clothes to the store was closed did not try on clothes.

Conclusion

As far as H&M’s situation, the necessary problem is the harmful clothing quality that makes amount of customers scared. In order to increase the sales, the company had better to make strategies about the processes of producing and evaluating the clothing.

Recommendation

Full awareness of product quality Product design review Suppliers, quality control Raw material control Production layout at any time to

adjust

The program designer in the technical part of large business

The production process audit, and operations division of labor, personnel distribution.

Employees of Emotion Regulation

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