Business communication Vs General communication

1. Business communication follows the officially established chain of command and lines of communication.

2. It is slow moving process.

3. It is easy to pinpoint the responsibility with respect to business communication

4. It is task-oriented .

5. It contains mainly of work related matters.

. General communication is independent of the authority relations in the organization .

. It carries message at a fast speed.

. It is not possible to fix the responsibility of general communication.

. It is people oriented.

. It may consist of work related as well as social message.

CONTD…………….

6. It is orderly and systematic as regards direction of flow

7. It serves organization needs.

8. It flows in vertical, horizontal and diagonal direction.

9. It can be oral or written.

10. The message is accurate and authentic.

. It is unsystematically an erratic as regards direction of flow.

. It serves not only organizational needs but also social need of the people

. It can flow in every possible direction.

. It is mostly oral .

. The message can not be considered authentic unless it is supplemented.