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Kyle wants to work from home, but he's not sure that he will be able to perform the tasks
he needs to do on his home computer. Which of the following features of his home
central processing unit (CPU) may need to be more advanced than that of the typical
home computer so that he can do work at home, like performing an analysis?
Student
Response
Value Correct
Answer
Feedback
A. Size and
accessory
B. Cable and
configuration
C. Form and
design
D. Power and
speed
Judy is the chief information officer (CIO) for a bank and she is considering upgrading
her company's network infrastructure to a new, higher-speed technology standard. She
knows that the speed boost will greatly increase the banks ability to process financial
transactions quickly, but she must also consider whether the benefit of the new
technology outweighs the expense of which of the following?
Student
Response
Value Correct
Answer
Feedback
A. Additional
lighting
B. Office
supplies
C. Software
upgrades
D. Marketing
Networks are useful not only to businesses or other large institutions, but also to families
that own more than one computer at home.
Student Response Value Correct Answer
not answered 0% True
Information security is a paramount issue for business today, even more than in the past
century.
Student Response Value Correct Answer
not answered 0% True
Manuel feels that his employees at his check processing company are not accomplishing
enough during the workday, and he is concerned that he will be unable to meet
deadlines if the problem gets much worse. He suspects that the source of the problem
comes from employees abusing Internet access for personal uses. Which of the following
can Manuel use to check if employees are using business resources for personal
activities?
Student
Response
Value Correct
Answer
Feedback
A. Camera
surveillance
B. Digital
surveys
C. Electronic
monitoring
D. Employee
reports
Alicia and her university friends always dreamed of starting a company together, but
they all relocated to different parts of the country after graduation. Which of the
following is a feature of remote conferencing that could enable Alica and her friends to
build a "virtual" company without being in the same place?
Student
Response
Value Correct
Answer
Feedback
A. It allows
national and
international
calls to be
made for
free over the
Internet
instead of
over
traditional
phone
networks.
B. It enables
many
people to
join a
common
discussion
regardless
of their
physical
location.
C. It helps
businesses
and their
clients use
the Internet
as they
discuss
different
aspects of a
particular
project in
relation to
current
market
trends.
D. It allows
clients and
customers
to meet in a
much more
informal,
relaxed way
to discuss
projects.
Intellectual property and copyright law are
Student
Response
Value Correct
Answer
Feedback
A. always
ruled in
favor of the
employee
with the
idea.
B. falling out
of practice
because of
Internet
use.
C. changing
with the
evolution of
technology.
D. based on
who files
for
copyright
first.
The MOST common goal of hackers is to
Student
Response
Value Correct
Answer
Feedback
A. add files to a
system.
B. disrupt the
operation of
a system.
C. rearrange
folder
structures.
D. impersonate
company
employees.
The extraction of raw data is critical to the success of select businesses, usually only for
the large corporations.
Student Response Value Correct Answer
not answered 0% False
Curtis, the chief information officer (CIO) at Nexus, Inc., is considering a major
investment in a technology. Which of the following questions is Curtis LEAST likely to ask
himself before deciding whether or not Nexus should adopt the technology?
Student
Response
Value Correct
Answer
Feedback
A. How will it
generate
profits for
my
company?
B. What other
services are
needed to
make it
work?
C. How will it
speak to my
other
systems?
D. What do our
customers
think of the
new
technology?
Networks are useful not only to businesses or other large institutions, but also to families
that own more than one computer at home.
Student Response Value Correct Answer
not answered 0% True
The initial cost of new technology is significantly reduced once installation, training, and
customization are underway.
Student Response Value Correct Answer
not answered 0% False
Symposium, Inc. recently partnered with a company located in another city. Workers at
both locations need to access information securely on the same network. Which of the
following networking solutions would be MOST useful for the two companies?
Student
Response
Value Correct
Answer
Feedback
A. Wireless
LAN
(WLAN)
B. Virtual
private
network
(VPN)
C. Wireless
fidelity
(Wi-Fi)
hot spots
D. Wide-area
network
(WAN)
Which of the following issues will affect more employees as technology creates a higher
percentage of knowledge-based workers?
Student
Response
Value Correct
Answer
Feedback
A. Uniqueness
of methods
B. Ownership
of ideas
C. Imitation
of methods
D. Monopoly
of ideas
Samir's company has been an overnight success, but as a result of its rapid growth,
some areas of the business are somewhat disorganized, including its human resources
(HR) department. In order to help streamline the HR department's functions, Samir
decides to purchase a human resources management system, which is a
Student
Response
Value Correct
Answer
Feedback
A. software tool
that organizes
people-related
management
tasks such as
employee
reviews,
compensation
calculations,
and applicant
management
B. software
program that
creates
management
programs and
offers other
useful tips for
the human
resource
department
and office
managers
C. database that
contains all
client contact
information,
as well as files
that contain
private
employee
information
and contracts
D. system that
allows
management
to periodically
check on and
monitor
employee
activity
throughout
the course of a
day or week
All of the following are common personality characteristics of champions of change
except ________.
Student
Response
Value Correct
Answer
Feedback
A. extremely high
self-confidence
B. risk aversion
C. energy
D. persistence
In organizations, people who act as catalysts and assume the responsibility for
managing the change process are called ________.
Student
Response
Value Correct
Answer
Feedback
A. operations
managers
B. change
agents
C. charismatic
leaders
D. change
masters
The three sets of variables that have been found to stimulate innovation are the
organization's structure, culture, and technology.
Student Response Value Correct Answer
not answered 0% False
A stress reduction program is any type of intervention designed to help employees
remain healthy and fit by controlling their weight, smoking cessation and physical
exercise.
Student Response Value Correct Answer
not answered 0% False
Which of the reasons for resistance to change expressed by an employee may be
beneficial to the organization?
Student
Response
Value Correct
Answer
Feedback
A. uncertainty
B. refreezing
C. change is
incompatible
with the
interests of
the
organization
D. freezing
As change agents, managers should be motivated to initiate change because they are
committed to ________.
Student
Response
Value Correct
Answer
Feedback
A. improving
their
organization's
performance
B. promoting
the welfare of
their
employees
C. managing
and want to
do the best
they can for
everyone
D. meeting the
competition
head-on in
the market
If Kraft Foods hired a consultant to decrease group friction and enhance cooperative
work relationships, this would be an example of managing what change category?
Student
Response
Value Correct
Answer
Feedback
A. technology
B. structure
C. competitors
D. people
Labor markets are an internal force for change.
Student Response Value Correct Answer
not answered 0% False
Individuals who offer impractical answers to what-if questions are not stifled in an
innovative organization.
Student Response Value Correct Answer
not answered 0% True
What type of change might include a shift from a functional to a product structure?
Student
Response
Value Correct
Answer
Feedback
A. a structural
component
change
B. computerization
C. automation
D. a structural
design change
The three sets of variables that have been found to stimulate innovation are the
organization's structure, culture, and technology.
Student Response Value Correct Answer
not answered 0% False
Change threatens the investment you've already made in the status quo.
Student Response Value Correct Answer
not answered 0% True
Which of the following steps in the creativity process may take years before the idea
finally "gels" and the next step occurs?
Student
Response
Value Correct
Answer
Feedback
A. innovation
B. inspiration
C. perception
D. incubation
________ is the process of taking a creative idea and turning it into a useful product,
service, or method of operation.
Student
Response
Value Correct
Answer
Feedback
A. Innovation
B. Imagination
C. Interpretive
thinking
D. Creativity
How can managers increase the likelihood of making change happen successfully?
Student
Response
Value Correct
Answer
Feedback
A. observe
how
competitors
are
changing
B. understand
the difficult
task at hand
C. increase the
involvement
of individual
employees
D. focus on
how they
want to
change the
organization
Probably the most visible technology changes in recent years have come through
managers' efforts to expand corporate financing.
Student Response Value Correct Answer
not answered 0% False
________ refers to the ability to combine ideas in a unique way or to make unusual
associations between ideas.
Student
Response
Value Correct
Answer
Feedback
A. Creativity
B. Imagination
C. Innovation
D. Interpretive
thinking
Being a manager, with no environmental uncertainty or threat of competitors' new
products, would be relatively simple without ________.
Student
Response
Value Correct
Answer
Feedback
A. government
regulations
B. diversity
C. organizational
change
D. cultural
differences
Never negotiate with employees as a means of overcoming resistance to change.
Student Response Value Correct Answer
not answered 0% False
One of the primary views of the change process is that change is ________, while the
other view is that change is ________.
Student
Response
Value Correct
Answer
Feedback
A. costly;
conservative
B. occasional;
continuous
C. optimistic;
pessimistic
D. problematic;
encouraged
Changing human resource management activities to attract and retain registered nurses
due to shortages in this field is an example of what kind of environmental change factor?
Student
Response
Value Correct
Answer
Feedback
A. marketplace
B. economic
C. labor
markets
D. technology
Managers need to make sure that employees' abilities ________.
Student
Response
Value Correct
Answer
Feedback
A. are not being
affected by
their stress
B. are being
maximized
C. are not
causing them
stress
D. match the
job
requirements
Individuals who offer impractical answers to what-if questions are not stifled in an
innovative organization.
Student Response Value Correct Answer
not answered 0% True
Organizational change can be any alterations in people, structure, or technology.
Student Response Value Correct Answer
not answered 0% True
An innovative organizational culture is likely to have ________.
Student
Response
Value Correct
Answer
Feedback
A. low tolerance
for risk
B. high external
controls
C. tolerance of
conflict
D. closed-system
focus
Managing in the dynamic, chaotic world of global competition, organizations must create
new products and services ________.
Student
Response
Value Correct
Answer
Feedback
A. that offer the
customer what
they want
B. and adopt
teams as the
best way to
improve the
organization
C. at competitive
prices and in
the correct
location
D. and adopt
state-of-the-art
technology if
they are to
compete
successfully
What type of change might include a shift from a functional to a product structure?
Student
Response
Value Correct
Answer
Feedback
A. a structural
component
change
B. computerization
C. automation
D. a structural
design change
In terms of organizational factors, one of the first ways to reduce workplace stress is to
make sure that employees are appropriately matched to their jobs.
Student Response Value Correct Answer
not answered 0% True
Individuals who offer impractical answers to what-if questions are not stifled in an
innovative organization.
Student Response Value Correct Answer
not answered 0% True
One of the primary views of the change process is that change is ________, while the
other view is that change is ________.
Student
Response
Value Correct
Answer
Feedback
A. costly;
conservative
B. occasional;
continuous
C. optimistic;
pessimistic
D. problematic;
encouraged
Changing human resource management activities to attract and retain registered nurses
due to shortages in this field is an example of what kind of environmental change factor?
Student
Response
Value Correct
Answer
Feedback
A. marketplace
B. economic
C. labor
markets
D. technology
Assembly-line technology is changing dramatically as organizations ________.
Student
Response
Value Correct
Answer
Feedback
A. develop
new
products
for the
market
B. find new
markets
for their
products
C. replace
old
manually
controlled
machines
with
newer
machines
D. replace
human
labor with
robots
If Kraft Foods hired a consultant to decrease group friction and enhance cooperative
work relationships, this would be an example of managing what change category?
Student
Response
Value Correct
Answer
Feedback
A. technology
B. structure
C. competitors
D. people
Labor markets are an internal force for change.
Student Response Value Correct Answer
not answered 0% False
Which of the following human resource variables is supportive of organizational
innovation?
Student
Response
Value Correct
Answer
Feedback
A. unionization
B. selection of
Type A
employees
C. low
commitment
to training
D. high job
security
All of the following are common personality characteristics of champions of change
except ________.
Student
Response
Value Correct
Answer
Feedback
A. extremely high
self-confidence
B. risk aversion
C. energy
D. persistence
________ is using direct threats or force on those who resist change.
Student
Response
Value Correct
Answer
Feedback
A. Co-optation
B. Education and
communication
C. Negotiation
D. Coercion
For ________ to be effective, there must be mutual trust and credibility between
managers and employees.
Student
Response
Value Correct
Answer
Feedback
A. participation
B. education
C. negotiation
D. coercion
Changing human resource management activities to attract and retain registered nurses
due to shortages in this field is an example of what kind of environmental change factor?
Student
Response
Value Correct
Answer
Feedback
A. marketplace
B. economic
C. labor
markets
D. technology
________ is the process of taking a creative idea and turning it into a useful product,
service, or method of operation.
Student
Response
Value Correct
Answer
Feedback
A. Innovation
B. Imagination
C. Interpretive
thinking
D. Creativity
In providing assistance to employees being downsized, many organizations offer some
form of ________.
Student
Response
Value Correct
Answer
Feedback
A. orientation
B. family-friendly
benefits
C. employee
training
D. severance pay
Interviews are valid predictors of success in the workplace if ________.
Student
Response
Value Correct
Answer
Feedback
A. questions
are
unstructured
B. they are
short
C. some illegal
questions
are asked
D. questions
are
structured
A list of the minimum qualifications or requirements needed by an employee to perform
a job is known as a ________.
Student
Response
Value Correct
Answer
Feedback
A. job
description
B. responsibility
factor list
C. job analysis
D. job
specification
Germany's human resource management practices are similar to most Western
European countries in that legislation requires companies to practice ________.
Student
Response
Value Correct
Answer
Feedback
A. open shop
B. collective
bargaining
C. unionization
D. representative
participation
Human Resource Management activities and functions such as staffing, attracting and
developing an effective workforce are the sole responsibility of the HR department.
Student Response Value Correct Answer
not answered 0% False
The primary determinant of an individual's pay is the type of job the employee performs,
not seniority.
Student Response Value Correct Answer
not answered 0% True
Which of the following is the most reliable and effective basis for evaluation of a training
program?
Student
Response
Value Correct
Answer
Feedback
A. instructor
personality
B. difficulty
level of the
training
C. reactions of
participants
and
managers to
training
D. improvement
in actual
employee job
performance
An assessment that defines the jobs and behaviors necessary to perform the job is
known as a ________.
Student
Response
Value Correct
Answer
Feedback
A. job
specification
B. goal-oriented
job definition
C. job
description
D. job analysis
Which of the following is not an option for downsizing?
Student
Response
Value Correct
Answer
Feedback
A. reduced
workweeks
B. early
retirements
C. attrition
D. Internet
hiring
U.S. organizations spend billions of dollars each year on training courses and formal
programs designed to develop their employees' skills.
Student Response Value Correct Answer
not answered 0% True
Which of the following downsizing methods is accomplished by not filling openings
created by normal retirements?
Student
Response
Value Correct
Answer
Feedback
A. attrition
B. reduced
workweeks
C. firing
Downsizing can be as stressful for the survivors as it is for the victims.
Student Response Value Correct Answer
not answered 0% True
Assessment centers are best if they are used to select ________.
Student
Response
Value Correct
Answer
Feedback
A. senior
management
B. unskilled
workers
C. routine
operatives in
the firm
D. semiskilled
workers
________ indicates how consistently a selection device measures a criterion.
Student
Response
Value Correct
Answer
Feedback
A. Qualification
B. Validity
C. Reliability
D. Operational
scoring
A(n) ________ that includes both positive and negative aspects about the job and the
company provides higher job satisfaction and lower turnover.
Student
Response
Value Correct
Answer
Feedback
A. realistic job
preview
B. unstructured
interview
C. assessment
center
D. structured
interview
Three types of orientation are job orientation, work unit orientation, and organization
orientation.
Student Response Value Correct Answer
not answered 0% True
One disadvantage to employee referrals as a source of job candidates is that candidates
tend to be minimally skilled.
Student Response Value Correct Answer
not answered 0% False
While ________ reaches a tremendous number of people, it also generates many
unqualified candidates for jobs.
Student
Response
Value Correct
Answer
Feedback
A. a
temporary
help
service
B. school
placement
C. an internal
search
D. advertising
Which of the following statements is true of current situations in human resource
management?
Student
Response
Value Correct
Answer
Feedback
A. To improve
workforce
diversity,
managers
need to
narrow their
approach to
recruiting.
B. Some
organizations
conduct
workshops to
raise diversity
consciousness
among
current
employees.
C. Recent
research has
shown that
diversity
makes
moving into a
workforce
harder for
women and
minorities.
D. Once a
diverse pool
of applicants
is defined, a
manager does
not need to
address
discrimination
as a problem.
________ is a process used to compare one's performance with that of others.
Student
Response
Value Correct
Answer
Feedback
A. A graphic
rating scale
B. A critical
incident
C. Multiperson
comparison
D. Job
analysis
Germany's human resource management practices are similar to most Western
European countries in that legislation requires companies to practice ________.
Student
Response
Value Correct
Answer
Feedback
A. open shop
B. collective
bargaining
C. unionization
D. representative
participation
________ involves presenting applicants with a miniature model of a job and having
them perform a task that is central to that job.
Student
Response
Value Correct
Answer
Feedback
A. A written
test
B. A
vertically
integrated
interview
C. An
interview
D. Work
sampling
________ is the proven relationship between the selection device and some relevant job
selection criterion.
Student
Response
Value Correct
Answer
Feedback
A. Reliability
B. Validity
C. Unreliability
D. Responsibility
A written statement of what a job holder does, how it is done, and why it is done is
known as a ________.
Student Response Value Correct
Answer
Feedback
A. job description
B. goal-oriented job
definition
C. job specification
D. process
departmentalization
Demand for human resources is a result of demand for the products or services offered
by the organization.
Student Response Value Correct Answer
not answered 0% True
Lower-level managers typically confront what type of decision making?
Student
Response
Value Correct
Answer
Feedback
A. non-programmed
B. nonroutine
C. unique
D. programmed
A procedure ________.
Student
Response
Value Correct
Answer
Feedback
A. is a series of
interrelated
sequential steps
to respond to a
structured
problem
B. allows a
manager to use
broad
decision-making
authority
C. is a set of
guidelines that
channel a
manager's
thinking in
dealing with a
problem
D. is an explicit
statement
detailing exactly
how to deal with
a decision
Managers can make rational decisions if ________.
Student
Response
Value Correct
Answer
Feedback
A. the
problem is
ambiguous
B. the
alternatives
are limited
C. the goals
are unclear
D. time
constraints
exist
The final step in the decision-making process is to ________.
Student
Response
Value Correct
Answer
Feedback
A. reevaluate
the
weightings
of the
criteria
until they
indicate
the correct
outcome
B. evaluate
the
outcome
of the
decision
C. pick the
criteria for
the next
decision
D. reassign
the ratings
on the
criteria to
find
different
outcomes
Who are concerned about the achievements of those around them and are receptive to
suggestions from others?
Student
Response
Value Correct
Answer
Feedback
A. directive
decision
makers
B. conceptual
decision
makers
C. analytic
decision
makers
D. behavioral
decision
makers
According to the text, a study of lifetime creativity found that about ________ of the
surveyed men and women were somewhat creative.
Student
Response
Value Correct
Answer
Feedback
A. 30
percent
B. 1 percent
C. 60
percent
D. 10
percent
A disadvantage of group decision making is that no one is individually in charge of
making the final decision or outcome, which results in ________.
Student
Response
Value Correct
Answer
Feedback
A. role
ambiguity
B. ambiguous
delegation
C. role
incoherence
D. ambiguous
responsibility
Whereas most people can only easily assimilate two or three variables, neural networks
can ________.
Student
Response
Value Correct
Answer
Feedback
A. perform
qualitative
reasoning
and
numerical
calculations
B. identify
correlations
among
hundreds of
variables.
C. perform
operations
in a rapid
step-by-step
process
D. rely on
specialized
knowledge
about a
particular
problem
area
The ________ blends the nominal group technique with sophisticated computer
technology.
Student
Response
Value Correct
Answer
Feedback
A. groupthink
process
B. Delphi
technique
C. electronic
meeting
D. nominal
group
technique
Well-structured problems align well with which type of decision making?
Student
Response
Value Correct
Answer
Feedback
A. intuition
B. programmed
C. satisficing
D. gut feeling
Well-structured problems align well with which type of decision making?
Student
Response
Value Correct
Answer
Feedback
A. intuition
B. programmed
C. satisficing
D. gut feeling
What is a difference between a policy and a rule?
Student
Response
Value Correct
Answer
Feedback
A. A rule is
more
ambiguous.
B. A rule
establishes
parameters.
C. A policy is
more
explicit.
D. A policy
establishes
parameters.
Expert systems enable employee and lower level managers to make high quality
decisions that previously could have been made only by ________.
Student
Response
Value Correct
Answer
Feedback
A. technical
experts
B. consultants
C. management
experts
D. senior
managers
A policy ________.
Student
Response
Value Correct
Answer
Feedback
A. is used
frequently
when a
manager
faces a
structured
problem
B. allows little
discretion on
the part of
the manager
C. offers strict
rules as to
how a
problem
should be
solved
D. requires
judgment
and
interpretation
What is the second step in the decision-making process?
Student
Response
Value Correct
Answer
Feedback
A. analyzing
alternatives
B. identifying
a problem
C. allocating
weights to
the criteria
D. identifying
decision
criteria
The final step in the decision-making process is to ________.
Student
Response
Value Correct
Answer
Feedback
A. reevaluate
the
weightings
of the
criteria
until they
indicate
the correct
outcome
B. evaluate
the
outcome
of the
decision
C. pick the
criteria for
the next
decision
D. reassign
the ratings
on the
criteria to
find
different
outcomes
Managers using what decision-making style make fast decisions and focus on the short
run?
Student
Response
Value Correct
Answer
Feedback
A. analytic
B. directive
C. behavioral
D. conceptual
If all criteria in the decision making are equal, weighting the criteria ________.
Student
Response
Value Correct
Answer
Feedback
A. improves
the
criteria
B. improves
decision
making
when
large
numbers
of criteria
are
involved
C. produces
excellent
decisions
D. is not
needed
The ________ blends the nominal group technique with sophisticated computer
technology.
Student
Response
Value Correct
Answer
Feedback
A. groupthink
process
B. Delphi
technique
C. electronic
meeting
D. nominal
group
technique
The ________ blends the nominal group technique with sophisticated computer
technology.
Student
Response
Value Correct
Answer
Feedback
A. groupthink
process
B. Delphi
technique
C. electronic
meeting
D. nominal
group
technique
A policy ________.
Student
Response
Value Correct
Answer
Feedback
A. is used
frequently
when a
manager
faces a
structured
problem
B. allows little
discretion on
the part of
the manager
C. offers strict
rules as to
how a
problem
should be
solved
D. requires
judgment
and
interpretation
In Step 5 of the decision-making process, each alternative is evaluated by appraising it
against the ________.
Student
Response
Value Correct
Answer
Feedback
A. criteria
B. implementation
strategy
C. assessed
values
D. subjective
goals of the
decision maker
Expert systems enable employee and lower level managers to make high quality
decisions that previously could have been made only by ________.
Student
Response
Value Correct
Answer
Feedback
A. technical
experts
B. consultants
C. management
experts
D. senior
managers
What is the third step in the decision-making process?
Student
Response
Value Correct
Answer
Feedback
A. implementing
the
alternative
B. selecting the
best
alternative
C. allocating
weights to
the criteria
D. analyzing the
alternatives
Lower-level managers typically confront what type of decision making?
Student
Response
Value Correct
Answer
Feedback
A. non-programmed
B. nonroutine
C. unique
D. programmed
According to the text, a study of lifetime creativity found that about ________ of the
surveyed men and women were somewhat creative.
Student
Response
Value Correct
Answer
Feedback
A. 30
percent
B. 1 percent
C. 60
percent
D. 10
percent
A retail clothing store manager who estimates how much to order for the current spring
season based on last spring's outcomes is operating under what kind of decision-making
condition?
Student
Response
Value Correct
Answer
Feedback
A. seasonal
B. risk
C. certainty
D. uncertainty
A ________ is an explicit statement that tells a manager what he or she can or cannot
do.
Student
Response
Value Correct
Answer
Feedback
A. solution
B. rule
C. procedure
D. policy
_______ decision making is relatively simple and tends to rely heavily on previous
solutions.
Student
Response
Value Correct
Answer
Feedback
A. Programmed
B. Non-programmed
C. Satisficing
D. Linear
Which type is characterized as a careful decision maker with the ability to adapt or cope
with unique situations?
Student
Response
Value Correct
Answer
Feedback
A. conceptual
decision
makers
B. analytic
decision
makers
C. directive
decision
makers
D. behavioral
decision
makers
A manager's pay typically expands as his or her ________ increases.
Student
Response
Value Correct
Answer
Feedback
A. responsibility
B. experience
C. seniority
D. education
We all have a vested interest in understanding the way organizations are managed
because ________.
Student
Response
Value Correct
Answer
Feedback
A. organizations
supply inputs
to other
organizations
B. if
organizations
don't
improve, we
won't have a
place to work
in the future
C. we stand to
benefit
personally
from an
individual
organization's
profits
D. we interact
with
organizations
every single
day of our
lives
All of the following are examples of informational roles according to Mintzberg except
________.
Student
Response
Value Correct
Answer
Feedback
A. disseminator
B. liaison
C. spokesperson
D. monitor
The organizing process is more important ________.
Student
Response
Value Correct
Answer
Feedback
A. than any of
the other
management
processes
B. for top-level
managers
than it is for
either
middle- or
first-level
managers
C. for top-level
managers
than it is for
first-level
managers
only
D. than leading
at all levels
of
management
Agency head or plant manager is most likely associated with which of the following?
Student
Response
Value Correct
Answer
Feedback
A. team
leaders
B. first-line
managers
C. middle
managers
D. top
managers
The study of ________ helps managers gain a better understanding of motivation,
leadership, trust, employee selection, performance appraisals, and training techniques.
Student
Response
Value Correct
Answer
Feedback
A. sociology
B. psychology
C. political
science
D. anthropology
According to Mintzberg's management roles, the ________ roles involve receiving,
collecting, and disseminating information.
Student
Response
Value Correct
Answer
Feedback
A. interpersonal
B. technical
C. decisional
D. informational
Effectiveness is synonymous with ________.
Student
Response
Value Correct
Answer
Feedback
A. cost
minimization
B. goal
attainment
C. resource
control
D. efficiency
An organization is ________.
Student
Response
Value Correct
Answer
Feedback
A. a group of
individuals
focused on
profit
making for
their
shareholders
B. the physical
location
where
people work
C. a deliberate
arrangement
of people to
accomplish
some
specific
purpose
D. a collection
of
individuals
working for
the same
company
Which of the following is a central difference between capitalist and socialist economies?
Student
Response
Value Correct
Answer
Feedback
A. Managers in a
capitalist
economy do not
need to follow
governmental
regulations.
B. The government
owns most of
the
goods-producing
businesses in a
capitalist
economy.
C. Efficiency is
more important
than
effectiveness in
a socialist
economy.
D. Effectiveness in
a socialist
economy is
often measured
by how many
people an
organization
employs.
Score: 0%
Good management is concerned with ________.
Student
Response
Value Correct
Answer
Feedback
A. high
efficiency
and high
equity
B. high
efficiency
and low
effectiveness
C. low
efficiency
and high
effectiveness
D. high
efficiency
and high
effectiveness
Which of the following is not an example of an interpersonal role according to Mintzberg?
Student
Response
Value Correct
Answer
Feedback
A. figurehead
B. leader
C. spokesperson
D. liaison
All of the following are managerial roles that are more important at the higher levels of
the organization except ________.
Student
Response
Value Correct
Answer
Feedback
A. leader
B. figurehead
C. disseminator
D. negotiator
The effectiveness of managers of ________ are generally not judged by their ability to
maximize profits.
Student
Response
Value Correct
Answer
Feedback
A. small
businesses
B. international
organizations
C. not-for-profit
organizations
D. Fortune 1000
corporations
The roles of ________ are more important for managers of small organizations than for
managers working in large corporations.
Student
Response
Value Correct
Answer
Feedback
A. entrepreneur
and
negotiator
B. spokesperson
and
disseminator
C. figurehead
and resource
allocator
D. spokesperson
and
entrepreneur
Agency head or plant manager is most likely associated with which of the following?
Student
Response
Value Correct
Answer
Feedback
A. team
leaders
B. first-line
managers
C. middle
managers
D. top
managers
Modern organizations tend to be more ________ than the traditional organizations of
the past.
Student
Response
Value Correct
Answer
Feedback
A. rule-oriented
B. stable
C. dynamic
D. command
oriented
The effectiveness of managers of ________ are generally not judged by their ability to
maximize profits.
Student
Response
Value Correct
Answer
Feedback
A. small
businesses
B. international
organizations
C. not-for-profit
organizations
D. Fortune 1000
corporations
Which of the following is not one of the six sets of behaviors that, according to research,
is responsible for more than 50% of a manager's effectiveness?
Student
Response
Value Correct
Answer
Feedback
A. making
human
resource
decisions
B. strategic
problem
solving
C. motivating
employees
and
handling
conflicts
D. organizing
and
coordinating
Writing an organizational strategic plan is an example of the ________ management
process.
Student
Response
Value Correct
Answer
Feedback
A. organizing
B. planning
C. leading
D. coordinating
Which of the following is not a philosophy topic relevant to the study of management?
Student
Response
Value Correct
Answer
Feedback
A. the market
ethic
B. the
democratic
ethic
C. the liberty
ethic
D. the
Protestant
ethic
Mintzberg developed his ten managerial roles by ________.
Student
Response
Value Correct
Answer
Feedback
A. determining
what
managers
should be
able to do
B. surveying
thousands of
managers in
hundreds of
organizations
C. closely
monitoring
the work
activities of
five chief
executives
D. conducting
research
while
teaching at
UCLA
Efficiency refers to ________.
Student
Response
Value Correct
Answer
Feedback
A. increasing
outputs
regardless
of cost
B. the
relationship
between
inputs and
outputs
C. the additive
relationship
between
costs and
benefits
D. the
exponential
nature of
costs and
outputs
Good management is concerned with ________.
Student
Response
Value Correct
Answer
Feedback
A. high
efficiency
and high
equity
B. high
efficiency
and low
effectiveness
C. low
efficiency
and high
effectiveness
D. high
efficiency
and high
effectiveness
Which of the following is not one of the six sets of behaviors that, according to research,
is responsible for more than 50% of a manager's effectiveness?
Student
Response
Value Correct
Answer
Feedback
A. making
human
resource
decisions
B. strategic
problem
solving
C. motivating
employees
and
handling
conflicts
D. organizing
and
coordinating
Which of the following is not one of the six sets of behaviors that, according to research,
is responsible for more than 50% of a manager's effectiveness?
Student
Response
Value Correct
Answer
Feedback
A. making
human
resource
decisions
B. strategic
problem
solving
C. motivating
employees
and
handling
conflicts
D. organizing
and
coordinating
Which of the following is not a criterion that can be used in determining if a business
qualifies as a small business?
Student
Response
Value Correct
Answer
Feedback
A. number of
employees
B. profits
C. total
assets
D. sales
An organization is ________.
Student
Response
Value Correct
Answer
Feedback
A. a group of
individuals
focused on
profit
making for
their
shareholders
B. a deliberate
arrangement
of people to
accomplish
some
specific
purpose
C. a collection
of
individuals
working for
the same
company
D. the physical
location
where
people work
Which of the following is not a philosophy topic relevant to the study of management?
Student
Response
Value Correct
Answer
Feedback
A. the
Protestant
ethic
B. the liberty
ethic
C. the market
ethic
D. the
democratic
ethic
The organizing process is more important ________.
Student
Response
Value Correct
Answer
Feedback
A. than leading
at all levels
of
management
B. for top-level
managers
than it is for
either
middle- or
first-level
managers
C. than any of
the other
management
processes
D. for top-level
managers
than it is for
first-level
managers
only
According to Mintzberg's management roles, the ________ roles involve receiving,
collecting, and disseminating information.
Student
Response
Value Correct
Answer
Feedback
A. decisional
B. informational
C. interpersonal
D. technical
Technical skills include ________.
Student
Response
Value Correct
Answer
Feedback
A. familiarity
with and
interest in
a general
field of
endeavor
B. leadership
and
efficiency
in a
certain
specialized
field
C. skill and
interest in
a general
field of
endeavor
D. knowledge
of and
proficiency
in a
certain
specialized
field
Almost all managerial tasks involve ________.
Student
Response
Value Correct
Answer
Feedback
A. interpersonal
skills
B. decision
making
C. organization
skills
D. handling
information
The Management Standards Center (MSC) is based on an analysis of management
activities and focuses on ________.
Student
Response
Value Correct
Answer
Feedback
A. what
effective
managers
should be
able to do,
rather
than what
they know
B. what skills
efficient
managers
should
have
C. what
education
is needed
by
effective
managers
D. what
effective
managers
know,
rather
than what
they
should be
able to do
Division manager is associated with which of the following levels of management?
Student
Response
Value Correct
Answer
Feedback
A. team
leaders
B. top
managers
C. first-line
managers
D. middle
managers
The Management Standards Center (MSC) is based on an analysis of management
activities and focuses on ________.
Student
Response
Value Correct
Answer
Feedback
A. what
effective
managers
should be
able to do,
rather
than what
they know
B. what skills
efficient
managers
should
have
C. what
education
is needed
by
effective
managers
D. what
effective
managers
know,
rather
than what
they
should be
able to do
Today, the basic management functions are considered to be ________.
Student
Response
Value Correct
Answer
Feedback
A. commanding,
organizing,
leading, and
staffing
B. planning,
organizing,
leading, and
directing
C. planning,
coordinating,
staffing, and
directing
D. planning,
organizing,
leading, and
controlling
Efficiency refers to ________.
Student
Response
Value Correct
Answer
Feedback
A. increasing
outputs
regardless
of cost
B. the additive
relationship
between
costs and
benefits
C. the
relationship
between
inputs and
outputs
D. the
exponential
nature of
costs and
outputs
The process of monitoring, comparing, and correcting is called ________.
Student
Response
Value Correct
Answer
Feedback
A. coordinating
B. controlling
C. leading
D. organizing
Imagine that your marketing company has just merged with a manufacturing
organization. You have been asked to help provide some "basic" managerial training to
the engineers in the research and development unit of the new sister company. To make
sure you are covering the necessary issues, your boss has asked to see an overview of
materials that you will be providing the engineers.
Another fact that engineers need to learn is that supervisors may frequently be referred
to as ________.
Student
Response
Value Correct
Answer
Feedback
A. first-line
managers
B. top
managers
C. project
leaders
D. middle
managers
Which of the following is not a criterion that can be used in determining if a business
qualifies as a small business?
Student
Response
Value Correct
Answer
Feedback
A. number of
employees
B. profits
C. total
assets
D. sales
Writing an organizational strategic plan is an example of the ________ management
process.
Student
Response
Value Correct
Answer
Feedback
A. organizing
B. planning
C. leading
D. coordinating
Division manager is associated with which of the following levels of management?
Student
Response
Value Correct
Answer
Feedback
A. team
leaders
B. top
managers
C. first-line
managers
D. middle
managers
The Management Standards Center (MSC) is based on an analysis of management
activities and focuses on ________.
Student
Response
Value Correct
Answer
Feedback
A. what
effective
managers
should be
able to do,
rather
than what
they know
B. what skills
efficient
managers
should
have
C. what
education
is needed
by
effective
managers
D. what
effective
managers
know,
rather
than what
they
should be
able to do
Unlike the manager of a small business, the most important concerns of a manager in a
large organization are focused ________.
Student
Response
Value Correct
Answer
Feedback
A. externally,
particularly
on
stimulating
change
B. internally,
particularly
on the
allocation of
resources
C. on planning
ways to
improve
performance
D. on financial
matters
Which of the following is not one of the six sets of behaviors that, according to research,
is responsible for more than 50% of a manager's effectiveness?
Student
Response
Value Correct
Answer
Feedback
A. organizing
and
coordinating
B. motivating
employees
and
handling
conflicts
C. strategic
problem
solving
D. making
human
resource
decisions
Imagine that your marketing company has just merged with a manufacturing
organization. You have been asked to help provide some "basic" managerial training to
the engineers in the research and development unit of the new sister company. To make
sure you are covering the necessary issues, your boss has asked to see an overview of
materials that you will be providing the engineers.
One of the first things the engineers need to learn is that ________ are the people who
direct the activities of others in an organization.
Student
Response
Value Correct
Answer
Feedback
A. line workers
B. subordinates
C. managers
D. directors
A deliberate arrangement of people to accomplish some specific purpose is ________.
Student
Response
Value Correct
Answer
Feedback
A. a process
B. an
organization
C. a structure
D. an assembly
operation
A manager's pay typically expands as his or her ________ increases.
Student
Response
Value Correct
Answer
Feedback
A. seniority
B. education
C. experience
D. responsibility
According to Katz, the four critical managerial skills can be classified as ________.
Student
Response
Value Correct
Answer
Feedback
A. technical,
political,
conceptual,
and empirical
B. technical,
interpersonal,
political, and
controlling
C. interpersonal,
political,
empirical,
and technical
D. technical,
political,
interpersonal,
and
conceptual
Which of the following is NOT an advantage of being a sole proprietor?
Student
Response
Value Correct
Answer
Feedback
A. Being able to
make quick
decisions
B. Not needing
to keep
specific
corporate
records
C. Having sole
responsibility
for all debts
and liabilities
D. Not requiring
a separate
tax return
A proxy fight occurs when a company attempts to persuade the target company's
shareholders to replace the existing management with one that is ________ the goals of
the acquiring company.
Student
Response
Value Correct
Answer
Feedback
A. unaware of
B. hostile to
C. sympathetic
to
D. familiar
with
Which is the most appropriate business structure for small-business owners who want
the legal protection of a corporation and also want to be taxed as sole proprietors or
partners of a business?
Student
Response
Value Correct
Answer
Feedback
A. C corporation
B. Limited-liability
company
C. S corporation
D. Sole
proprietorship
Jaden and Noel are starting a computer repair business together. Jaden insists on
outlining rules for the departure of partners in the partnership agreement, although Noel
does not think it is necessary. Which of the following statements might Jaden use to
explain his insistence to Noel?
Student
Response
Value Correct
Answer
Feedback
A. Determining
the allocation
of profits to
new, "junior
partners" is
important to
eliminate
future potential
conflicts.
B. Responsibilities
must be clearly
delineated to
avoid the
possibility of
one partner
overstepping
his or her
bounds.
C. Provisions to
remove a
partner's
ownership
interest are
necessary so
the business
does not have
to liquidate in
the case that
one partner
needs to or
wants to leave.
D. As the
partnership
matures and
ages,
stipulations as
to how profits
and losses will
be distributed
must be made.
Lucia owns her own dog walking business and has several employees. She filed no legal
paperwork, and has no partners in ownership. Lucia's business is a
Student
Response
Value Correct
Answer
Feedback
A. separate legal
entity.
B. limited-liability
company.
C. sole
proprietorship.
D. corporation.
Which of the following tasks is NOT the responsibility of the board of directors?
Student
Response
Value Correct
Answer
Feedback
A. Manage
company's
daily
operations
B. Authorize
the
issuance of
stock
C. Elect
corporate
officers
D. Set policies
for the
corporation
Which of the following is the MOST compelling argument for incorporating a business?
Student
Response
Value Correct
Answer
Feedback
A. To complete
minimal legal
requirements
B. To protect
the owners'
personal
assets
C. To hire more
employees
D. To avoid
paying
federal taxes
Which of the following describes how a privately held corporation differ from a publicly
owned one?
Student
Response
Value Correct
Answer
Feedback
A. In a privately
held
corporation,
there are
more than 25
shareholders;
in a publicly
owned
corporation,
there are
fewer than 25
shareholders.
B. The stock of
privately held
corporations
is regulated
by the
Securities
and
Exchange
Commission;
the stock of
publicly
owned
corporations
is regulated
by
shareholders.
C. In a publicly
owned
corporation,
shares are
traded on
public stock
exchanges;
in a privately
held
corporation,
shares are
not traded on
public stock
exchanges.
D. In a publicly
owned
corporation,
shareholders
are involved
in daily
operations of
the business;
in a privately
held
corporation,
shareholders
have less
direct
involvement.
Magda and Helen share the ownership and the profits and losses of a interior design
company. Magda and Helen are operating a
Student
Response
Value Correct
Answer
Feedback
A. partnership.
B. sole
proprietorship.
C. corporation.
D. cooperative.
A proxy fight occurs when a company attempts to persuade the target company's
shareholders to replace the existing management with one that is ________ the goals of
the acquiring company.
Student
Response
Value Correct
Answer
Feedback
A. unaware of
B. hostile to
C. sympathetic
to
D. familiar
with
Which of the following represents the biggest difference between partnership and sole
proprietorship?
Student
Response
Value Correct
Answer
Feedback
A. The amount
of actual
production
costs
B. The number
of people
contributing
resources
C. The number
of
consumers
buying the
product
D. The amount
of
promotional
expenses
Kaye is the CEO of a popular music store in California. She seeks to expand her customer
base by meeting with the manager of another music store in Texas. Kaye is seeking a
Student
Response
Value Correct
Answer
Feedback
A. vertical
merger.
B. product
extension
merger.
C. market
extension
merger.
D. horizontal
merger.
If a sole proprietor's business assets aren't enough to pay a liability, which of the
following may the proprietor have to use to cover the balance?
Student
Response
Value Correct
Answer
Feedback
A. Personal
assets
B. A partner's
assets
C. Employees'
pay
D. Shares of
stock
Which of the following moves would MOST likely initiate a hostile takeover?
Student
Response
Value Correct
Answer
Feedback
A. The target
company's
shareholders
agree to sell
their
company's
stocks all at
the same
time.
B. The target
company's
shareholders
offer their
company's
stocks at an
attractive
rate to the
buying
company.
C. The buying
company
offers to buy
the target
company's
stocks at a
price higher
than their
current
value.
D. The buying
company
delivers an
ultimatum to
the target
company's
shareholders
to give up
their shares.
Darla, the sole proprietor of a meal delivery service, is shocked to find out that her
personal assets can be seized to pay her mounting business debts. Clearly, when
establishing her business, Darla was unaware of which of the following concepts and its
relationship to sole proprietorship?
Student
Response
Value Correct
Answer
Feedback
A. Asset
B. Liability
C. Taxation
D. Consequence
Darla, the sole proprietor of a meal delivery service, is shocked to find out that her
personal assets can be seized to pay her mounting business debts. Clearly, when
establishing her business, Darla was unaware of which of the following concepts and its
relationship to sole proprietorship?
Student
Response
Value Correct
Answer
Feedback
A. Asset
B. Liability
C. Taxation
D. Consequence
Maxine runs a small bakery and has four people working for her. Her workers deliver
cakes and bread to their customers using a motorcycle that Maxine also owns. During a
bad storm, one of the workers skids on the bike and injures a pedestrian. The injured
man sues the worker and Maxine, and Maxine is ordered to pay compensation to the
injured man. Which of the following reasons BEST explains why Maxine is held liable?
Student
Response
Value Correct
Answer
Feedback
A. A sole
proprietor
has
protection
against legal
action only if
the owner or
employee is
operating on
company
premises.
B. A sole
proprietor
shares the
operation of
his or her
business
with every
employee
who works
for the
business.
C. A sole
proprietor is
protected
against legal
action only if
his or her
employees
sign forms
claiming full
responsibility
for their
actions.
D. A sole
proprietor
may incur a
liability and
become
responsible
to pay for
any damages
or personal
injuries
caused by
his or her
employees.
When two printing presses in the West Coast merge to form a larger printing company,
employee morale is at a record low. Which of the following is the MOST likely reason for
this situation?
Student
Response
Value Correct
Answer
Feedback
A. Employee
benefits are
among the
first cuts to
be made
under new
management.
B. Employees
often rebel
whenever
upper
management
is replaced.
C. Employees
are
threatened
because
mergers
result in the
elimination of
jobs.
D. Employees
function
better when a
company
preserves the
status quo.
Which of the following represents the biggest difference between partnership and sole
proprietorship?
Student
Response
Value Correct
Answer
Feedback
A. The amount
of actual
production
costs
B. The number
of people
contributing
resources
C. The number
of
consumers
buying the
product
D. The amount
of
promotional
expenses
Like sole proprietors and partners, shareholders of S corporations pay income taxes
based on their
Student
Response
Value Correct
Answer
Feedback
A. contributions
to the
start-up
capital.
B. position in the
corporate
structure.
C. personal
assets upon
incorporation.
D. proportionate
share of
business
profits.
Lizzie is the CEO of a large corporation that offers accounting services to several
companies. She has tried to acquire her closest rival, but her rival's management is
opposed to the idea. In order to gain a competitive edge, Lizzie starts a campaign to
persuade her rival company's shareholders to vote out its existing management in the
hopes of replacing it with a management more amenable to an acquisition. Which
method of acquiring a company is Lizzie using?
Student
Response
Value Correct
Answer
Feedback
A. Tender
offer
B. Proxy fight
C. Synergistic
value
D. Hostile
takeover
When two printing presses in the West Coast merge to form a larger printing company,
employee morale is at a record low. Which of the following is the MOST likely reason for
this situation?
Student
Response
Value Correct
Answer
Feedback
A. Employee
benefits are
among the
first cuts to
be made
under new
management.
B. Employees
often rebel
whenever
upper
management
is replaced.
C. Employees
are
threatened
because
mergers
result in the
elimination of
jobs.
D. Employees
function
better when a
company
preserves the
status quo.
Which of the following is the MOST compelling argument for incorporating a business?
Student
Response
Value Correct
Answer
Feedback
A. To complete
minimal legal
requirements
B. To protect
the owners'
personal
assets
C. To hire more
employees
D. To avoid
paying
federal taxes
Kaye is the CEO of a popular music store in California. She seeks to expand her customer
base by meeting with the manager of another music store in Texas. Kaye is seeking a
Student
Response
Value Correct
Answer
Feedback
A. vertical
merger.
B. product
extension
merger.
C. market
extension
merger.
D. horizontal
merger.
In the event that one of his or her employees harms a customer, a sole proprietor is at
risk of
Student
Response
Value Correct
Answer
Feedback
A. having the
company's
stocks
decrease in
value.
B. being sued
by the
federal
government.
C. being
bought out
by one of his
or her
partners.
D. losing his or
her personal
assets.
