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Business Process Outsourcing Finance & Accounting Services Business Process Outsourcing the way we do it

Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

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Page 1: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

Business ProcessOutsourcing Finance & Accounting Services

Business Process Outsourcing the way we do it

Page 2: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

BusinessInsight

World ClassServices

Compliance

People Centric

Process Excellence

Co

ntro

l & M

ea

surement

Service Desk

Accounts Payable

AccountsReceivable

GeneralAccounting

Finance Operation of the Future

The Finance Operation of the Future isefficient, value adding and cost effective.It provides back office services throughprocess excellence supporting a clientTransformed Global Processing model.Capgemini is, in the eyes of many CFO’s,already delivering Finance Operations of the Future:

•Our services cover end-to-end F&Afrom Transactions through to GeneralLedger and Management accounts

•Our unique Business Insightprocesses deliver top-line value

•We deliver accurate information, on-time which is compliant to all legislation

•We improve efficiency andproductivity by delivering a service with world-class practices

•Access to established global shared service facilities, a highlyskilled workforce, supported bytechnologies that mobilize the serviceenables us to provide a flexible andproductive environment to meet thedemands from global businesses.

The Future Finance Operation

Page 3: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

Global Accounts PayableGlobal Accounts ReceivableGlobal General Accounting

Organization DesignOur employees serve you, yoursuppliers and your customers. We employ highly qualified andmotivated people…we deliver servicesin 34 languages…we use our globalservice centre assets to your advantagedelivering ‘follow the sun’ processes.

For a Global Pharmaceutical Companywe established a multi-language (8 languages worldwide) helpdeskcombining our intelligent telephonysystem through which we deliverAudit Expenses Services andCorporate Credit managementservices to our client’s 24,000employees, in 14 countries.

Capgemini is responsible for thequality and performance of the service– in the Finance Operation of theFuture you are freed from resourcemanagement and meeting yourinternal SLA’s.

TechnologyCapgemini is a technology company.In BPO we use technology to improvethe service effectiveness to you.

For International Paper weimplemented a self-service portal that provides seamless processing,available as and when the client needs it. The portal was built byCapgemini to enhance the smooth andefficient information flow to and fromInternational Paper due to the highmonthly volume of data traffic betweenIP and Capgemini. The portal is alsoused to collect ideas and innovativesuggestions and for factual exchangesbetween Capgemini and IP.

With Capgemini as your partner, youdon’t just get an outsourcing supplier,you get a partner who can deliver theknown and the future technologyneeds for your service.

StandardizationStandardization promotes Efficiency.Capgemini has a number of options to deliver this ranging from using ourown process standards to using ourown standardization methodology to effect this change.

For TetraPak we used our FinanceAcademy standardization method inthe transition phase. This allowed usto standardize the processes and todevelop a unified global processmodel for the clients finance processesin Accounts Payable, AccountsReceivable and General Accounting.These services are delivered by over260 people in 20 languages.

Capgemini is a Consulting companyand know what best practices aresuitable for our clients.

World Class Service

Page 4: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

Business InsightCapgemini has unique BusinessInsight processes which are focusedon extracting value out of theworkflow in a BPO model andbringing that value to impact ourclients top-line.

For a multi-national energy companywe provide BPO services in F&A andalso for the clients contact centre. By leveraging Capgemini Group’sindustry and sector know-how and expertise and using BusinessIntelligence tools to analyze theworkflows, we can predict which ofour clients' customers are likely toswitch to another provider, when itcould happen, which allow us toassist in putting in place preventativestrategies. This directly impacts ourclients top-line through improvedcustomer retention.

Capgemini processes data for its BPOclients then, with Business Insight,provides information from it that canadd value beyond the Finance &Accounting services.

Process ExcellenceCapgemini has a dedicated DeliveryExcellence Team which are usedacross all clients. This global team of process experts are all Six Sigmatrained to deliver ContinuousImprovement for all processes.

For Syngenta we adapted their SAPcash application routine to improvethe number of automatically matcheditems resulting in a 15% drop in the‘work-arounds.’

Our team have access to both industrybenchmarks and comparative clientdata developed through Capgemini’sOverall Asset Effectiveness program.

Business Insight

‘‘This partnership willimprove efficiency andhelp Zurich move towardsgreater consistency of process.’’ Claudia Dill, CFO Europe,Zurich Financial Services

"The Capgemini Group has really made adifference...due to thecontinual performanceabove anyone’sexpectations.’’ Bill Hogan, Finance Director,International Paper

Page 5: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

Compliance

Risk ManagementCapgemini has an offshore, Indianbased, global SOX compliance teamfor all our clients regulatory needs.

For Unilever we deliver SOX servicesto over 40 countries. Our servicesinclude Transactional Level SOXcompliance assessment, testing andremediation of deficiencies and ITGeneral Controls Assessment, Testing & Remediation Services.

Capgemini provides its clients with an end-to-end service that addsmore value to them looking at processfrom both a design and operationaleffectiveness viewpoint. This achievesmuch more than just compliance, ithelps our clients deliver improvedknowledge management, prioritizecorrective actions and to prevent and detect fraud.

Concurrent AuditCapgemini has a specialized team to detect and prevent revenue leakage in Accounts Payable and Cash processing services.

For one of our clients, the concurrentaudit service successfully recoveredduplicate payments of over US$2m in its first year.

We use our team across clients’,leveraging the technology and peopleinvestment to provide this service. It checks and prevents doublepayments whilst also conductingEthical Fraud Tests.

Capgemini provides services to:•70% of the largest

diversified manufacturers

•90% of the largest manufacturersand suppliers in the high-techindustry

•13 of the largest tier-one automotive suppliers

•8 of the largest networking andtelecom equipment manufacturers

•8 of the top 10 consumer electronics manufacturers

•7 of the top 10 aviation, aerospaceand defense companies

•Help BAT save £153m in Procurement

•Drive an 80% reduction in invoiceprocessing at Ericcson.

Capgemini BPO Highlights•16 million purchase invoices

($20bn) p.a.

•$4bn in account receivables p.a.

•34 different languages

•3 million purchase orders

•$9bn of managed procurement spend

•20 different accounting systems

•100 legal entities

•1 million expense claims p.a.

•1 million F&A helpdesk calls p.a.

Page 6: Business Process Outsourcing Finance & Accounting Services · 2017. 8. 22. · Accounting Finance Operation of the Future The Finance Operation of the Future is efficient, value adding

www.capgemini.com

Capgemini, one of theworld’s foremost providers

of Consulting, Technology and Outsourcing services, has a uniqueway of working with its clients, called the Collaborative Business Experience.

Backed by over three decades of industryand service experience, the CollaborativeBusiness Experience is designed to helpour clients achieve better, faster, moresustainable results through seamlessaccess to our network of world-leadingtechnology partners and collaboration-

focused methods and tools. Throughcommitment to mutual success and theachievement of tangible value, we helpbusinesses implement growth strategies,leverage technology, and thrive throughthe power of collaboration.

Capgemini employs over 83,000 peopleworldwide and reported 2007 globalrevenues of 8.7 billion euros.

More information about our services, offices and research is available atwww.capgemini.com.

About Capgemini and the Collaborative Business Experience

Copyright © 2008 Capgemini. All rights reserved.

To find out more go to: www.capgemini.com/BPO

We are successfully helping many clients to use outsourcing to achieve their goals.

Financial Services

Energy, Utilities & Chemicals

Public Sector& Healthcare

Telecom & Media, Transportation, Other Services

Manufacturing, Retail, Distribution, Automation, & Life Sciences