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Business Process Outsourcing in the Telecommunication Services Sector
Enhanced efficiencies and service delivery for competitive edge with Infosys BPO
In today’s global environment, telecom companies are experiencing a fresh round of opportunities and challenges in the flat world. The combined impact of globalization, demographics, deregulation and technology change is driving the need for business transformation, more than ever before. The need to do ones business cost effectively, better, differently and ultimately to re-engineer the processes has become a business imperative.
Infosys offers significant expertise in the telecom value chain across product lines such as PSTN, ISP, VoIP, Broadband, ISDN and mobile telephony. Relying on our proven domain expertise, extensive experience and an efficient global delivery model, telecom players are able to resolve their specific business challenges and become more competitive. Infosys’ Business Process Outsourcing (BPO) practice partners with the client to deliver on various business facets to meet competitive pricing needs, transformation through technology inputs, business analytics to deliver competitive solutions or a winning strategy to overtake competitive challenges.
With significant strengths in Infrastructure Management and software development services, our BPO solutions span telecom operations as well as enterprise BPO services. With our domain knowledge, process innovation & management, and technology leadership, we ensure increased operational efficiency, better customer management, and improved quality while reducing risk and cost.
Overview of Infosys BPO’s Telecommunication Services Focus Areas
Our service offerings, mapped to key business functions in a service provider’s ecosystem, cover the entire revenue cycle from “Lead-to-Cash”. Working closely with our parent company, Infosys, we manage processes ranging from rule-based transaction processing such as data management to critical decision making processes using sophisticated technology platforms.
About Infosys BPOGlobal organizations depend on Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Ltd (NASDAQ: INFY) to deliver measurable business value. Infosys BPO’s strong focus on industry solutions, technology and a consulting based approach has created new engage-ment models to help clients build tomorrow’s enterprise.
For more information about Infosys (NASDAQ:INFY), visit www.infosysbpo.com.For more information, contact [email protected]
Reduce cycle time, cost & defects; Increase throughput and productivity through reliable processes
Communications Service Providers (CSP) the world over leverage Infosys BPO’s domain expertise, proven methodologies, stringent quality systems, and a culture of innovation for operational excellence to get ahead of the pack. Our quality process frameworks ensure that services are delivered on time, within budget and within agreed SLAs.
Based on industry best practices and frameworks such as TL 9000 and eSCM, our solutions provide repeatable, predictable and reliable processes. Infosys BPO’s CSP Centre of Excellence helps our talented associates continuously hone their skills through relentless domain training. It also provides a platform for sharing of best practices across engagements. We ensure continuous improvement and innovation of performance delivery through process consolidation, simplification, task re-engineering, automation, and other transformation initiatives. We also provide integrated transformation solutions leveraging our Six Sigma processes, dedicated Business Transformation Group, and software leader Infosys’ consulting and application development and package implementation capabilities.
Some of our Marquee Clients across the World
For more information, contact [email protected] | [email protected]
