Business Transformation Survey

Business Transformation Survey

Presentation of global results

Undertaken by Research by Design Ltd

Service Birmingham Business Transformation Survey

Background In April 2006, Birmingham City Council embarked on the largest Business Transformation

programme in UK local government to revolutionise the way that the Council delivers services to people who live, learn, work in, or visit Birmingham.

This is a long-term programme for the Council that seeks to save £1 billion over ten years through more efficient ways of working.

Service Birmingham, a joint venture between Birmingham City Council and Capita Business Services, is contributing to the delivery of the Council's Business Transformation strategy through its Business Transformation team.

The Service Birmingham team conducted its first global survey on Business Transformation amongst Council staff in February 2010.

The results of the survey are to be used to report how the Business Transformation programme is delivering and working, and to inform strategy on how to shape both business change and the communication supporting it.


Objectives of the study

The research objectives of the study are as follows:

To understand perceptions of Business Transformation amongst Birmingham City Council staff

To explore what experience Council staff have had with Business Transformation

To assess the impact Business Transformation has had on Birmingham City staff

To measure staff’s understanding and knowledge of Business Transformation


Sample

•Launched and managed in-house by Service Birmingham, the survey was made available to all members of Birmingham City Council staff and deployed in two ways:

• Via email (to approximately 19,000 staff) – 3928 responses• Via the February 2010 edition of the staff magazine – 16 responses

•The total sample size is therefore 3944

•The results of the report have been analysed at a global level and also using the 7 service directorates as cross breaks

•The sample size for each directorate is as follows:• Chief Executives (including Resources) – 856• Adults and Communities – 683• Children, Young People & Families – 817• Housing and Constituencies – 715• Environment and Culture – 366• Development – 341• Service Birmingham – 157• (9 members of staff did not specify their directorate)

About you


About you

22%

17%

21%

18%

9%

9%

4%

Chief Executives incl.Resources

Adults and Communities

CYP&F

Housing andConstituencies

Environment andCulture

Development

Service Birmingham

Base: Total Sample (3944)

Q18. In which directorate/area do you work?

The business transformation programme


The business transformation programmeQ1a. I know that the council is transforming

3%

8%

39%

50%

4 - Strongly disagree

3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1a. I know that the council is transforming

4%

6%

8%

6%

7%

10%

11%

8%

4%

5%

39%

35%

34%

45%

44%

42%

33%

41%

50%

56%

57%

43%

42%

47%

58%

48%

5%

Total Sample



CYP&F



Development

Service Birmingham

4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree

Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1b. I have a good understanding of what business transformation is trying to achieve

11%

25%

50%

15%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1b. I have a good understanding of what business transformation is trying to achieve

8%

9%

13%

10%

17%

11%

25%

20%

25%

31%

28%

30%

19%

15%

50%

50%

49%

49%

53%

42%

54%

50%

15%

22%

17%

8%

10%

12%

20%

24%

8%

11%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1c. I believe that citizens will see an improvement in services after business transformation

18%

40%

36%

6%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1c. I believe that citizens will see an improvement in services after business transformation

17%

18%

16%

20%

24%

10%

40%

37%

39%

44%

37%

45%

47%

34%

36%

40%

36%

37%

39%

27%

29%

40%

6%

6%

7%

3%

5%

5%

6%

16%

18%

18%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1d. I believe the council will be a better place to work after business transformation

23%

40%

32%

5%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1d. I believe the council will be a better place to work after business transformation

23%

19%

21%

25%

35%

15%

40%

39%

41%

41%

39%

42%

45%

27%

32%

32%

35%

34%

31%

20%

27%

43%

5%

7%

6%

4%

5%

3%

6%

15%

23%

23%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1e. So far, the council has been successful in transforming

20%

49%

29%

2%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1e. So far, the council has been successful in transforming

20%

17%

19%

19%

28%

12%

49%

49%

49%

50%

49%

51%

52%

40%

29%

29%

32%

30%

31%

19%

25%

43%

2%

2%

3%

1%

2%

2%

3%

6%

21%

20%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1f. I am able to easily access information on business transformation

10%

32%

51%

7%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1f. I am able to easily access information on business transformation

8%

9%

13%

11%

13%

8%

32%

28%

32%

36%

32%

35%

33%

30%

51%

56%

49%

48%

51%

47%

52%

51%

7%

8%

10%

4%

6%

6%

9%

11%

7%

10%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1g. The information I read on business transformation is easy to understand

11%

37%

47%

5%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1g. The information I read on business transformation is easy to understand

10%

9%

13%

10%

14%

11%

37%

34%

39%

39%

39%

43%

35%

27%

47%

50%

47%

45%

47%

38%

50%

52%

5%

6%

6%

3%

5%

5%

6%

10%

9%

11%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


The business transformation programmeQ1h. I feel listened to when I express my views about business transformation

28%

43%

27%

3%


3 - Disagree

2 - Agree

1 - Strongly agree



The business transformation programmeQ1h. I feel listened to when I express my views about business transformation

25%

25%

27%

29%

36%

22%

43%

43%

44%

46%

43%

44%

41%

31%

27%

29%

28%

26%

26%

19%

24%

40%

3%

3%

3%

2%

2%

2%

3%

8%

32%

28%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)

Business transformation workstreams




Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most.

16%

16%

10%

7%

6%

6%

5%

2%

1%

30%

Excellence in People Management

Adults & Communities transformation

Customer First transformation

Corporate Services transformation

Housing transformation

Brighter Futures transformation

Working for the Future transformation

Excellence in Information Management

Environment transformation

Not been affected




Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most.

Total Sample

Chief Executives

incl. Resources


CYP&FHousing and

ConstituenciesEnvironment and

CultureDevelopment

Service Birmingham

Base 3942 856 683 817 715 365 341 157

Excellence in People Management 16% 26% 5% 18% 14% 18% 17% 16%

Adults & Communities transformation 16% 2% 81% 2% 1% 3% 2% 5%

Customer First transformation 10% 16% 0% 2% 17% 13% 7% 18%

Corporate Services transformation 7% 14% 2% 6% 4% 11% 9% 7%

Housing transformation 6% 1% 0% 0% 34% - 0% 1%

Brighter Futures transformation 6% 0% 0% 27% 0% 1% 0% 2%

Working for the Future transformation 5% 7% 1% 3% 1% 6% 25% 1%

Excellence in Information Management 2% 1% 1% 2% 0% 3% 4% 3%

Environment transformation 1% 1% 0% 1% - 9% 3% -

Not been affected 30% 33% 10% 40% 28% 38% 33% 47%



11%

36%

47%

6%

4 - Very poor

3 - Poor

2 - Good

1 - Very good


Q2a. How do you rate the amount of information given during the changes?



11%

10%

11%

12%

18%

5%

36%

32%

40%

39%

38%

40%

27%

25%

47%

49%

45%

48%

46%

38%

52%

58%

6%

8%

6%

3%

5%

4%

12%

12%

10%

11%Total Sample



CYP&F



Development

Service Birmingham

4 - Very poor 3 - Poor 2 - Good 1 - Very good

Base: (2857) (610) (621) (525) (536) (234) (239) (84)

Q2a. How do you rate the amount of information given during the changes?



13%

39%

44%

5%

4 - Very poor

3 - Poor

2 - Good

1 - Very good


Q2b. How do you rate the quality of information you were given about the changes?



12%

12%

12%

12%

20%

8%

39%

36%

39%

41%

40%

41%

38%

28%

44%

46%

43%

44%

45%

36%

44%

54%

5%

6%

6%

3%

4%

4%

7%

9%

11%

13%Total Sample



CYP&F



Development

Service Birmingham


Base: (2857) (610) (621) (525) (535) (234) (239) (85)

Q2b. How do you rate the quality of information you were given about the changes?



28%

40%

27%

4%

4 - Very poor

3 - Poor

2 - Good

1 - Very good


Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication)



26%

28%

28%

29%

38%

17%

40%

37%

43%

46%

37%

41%

42%

28%

27%

31%

25%

24%

31%

18%

26%

44%

4%

7%

5%

2%

3%

4%

5%

12%

27%

28%Total Sample



CYP&F



Development

Service Birmingham


Base: (2854) (608) (620) (525) (535) (234) (239) (85)

Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication)



14%

25%

42%

17%

3%

4 - Very poor

3 - Poor

No change

2 - Good

1 - Very good


Q2d. What is your time at work like now, compared to before the transformational change?



13%

14%

10%

17%

19%

6%

25%

25%

21%

23%

27%

37%

28%

12%

42%

40%

45%

52%

38%

35%

34%

46%

17%

19%

18%

14%

15%

8%

20%

33%

6%

4%

14%

14%Total Sample



CYP&F



Development

Service Birmingham

4 - Very poor 3 - Poor No change 2 - Good 1 - Very good

Base: (2839) (606) (618) (519) (534) (233) (236) (85)

Q2d. What is your time at work like now, compared to before the transformational change?



Yes, 39%

No, 61%

Q3. Overall, do you think that business transformation change has been for the better?




39% 42% 40% 41%36%

27%37%

62%

61% 58% 60% 59%64%

73%63%

38%

Total Sample ChiefExecutives

incl. Resources

Adults andCommunities

CYP&F Housing andConstituencies

Environmentand Culture

Development ServiceBirmingham

No

Yes

Q3. Overall, do you think that business transformation change has been for the better?

Base: (3943) (856) (682) (817) (715) (366) (341) (157)

Business transformation publications


Business transformation publicationsQ5. Do you receive a copy of the following publications? (% saying yes for each publication)

76%

54%

35%

Inner Voice

BT Core

What's happening

Base: Total Sample (3943-3944)


Business transformation publicationsQ5. Do you receive a copy of the following publications? (% saying yes for each publication)

Base: Total Sample (3943-3944)

Total Sample

Chief Executives

incl. Resources


CYP&FHousing and

ConstituenciesEnvironment and

CultureDevelopment

Service Birmingham

Base 3943 - 3944 856 683 817 715 366 341 157

Inner Voice 76% 78% 76% 66% 80% 83% 79% 61%

BT Core Brief 54% 62% 61% 36% 63% 66% 44% 44%

What's Happening in Transformation 35% 39% 41% 24% 35% 38% 40% 31%


Business transformation publicationsQ6. How often do you receive a copy of these publications?

41%

41%

53%

59%

59%

47%

Inner Voice

BT Core Brief

What's Happening inBusiness Transformation

Sometimes Often

Base: Total Sample receiving publications and taking out ‘never’ response (2810) (2061) (1240)



Q7. How do you get these publications?

69%

13%11%

9% 9%13%

18%

71% 70%

3%6% 6%

Inner Voice BT Core Brief What's Happening in Transformation

Hard copy Find them myself Electronic From my manager

Base: Total Sample receiving publications (2989) (2156) (1385)


Business transformation publicationsQ8. How often do you read about business transformation within each of the following publications?

4%

9%

8%

44%

41%

44%

24%

27%

27%

20%

13% 16%

19%

Inner Voice

BT Core Brief

What's Happening inTransformation

Never Rarely Sometimes Most times Everytime




5%

5%

30%

28%

24%

60%

62%

64%

5%

6%

7%

5%Inner Voice

BT Core Brief



Q9. How informative is the business transformation content in these publications?




5%

4%

5%

6%

9%

7%

30%

27%

28%

31%

33%

33%

33%

25%

60%

62%

62%

61%

57%

55%

58%

65%

5%

6%

7%

4%

5%

4%

5%

5%Total Sample



CYP&F



Development

Service Birmingham


Base: All receiving publications (2982) (668) (517) (542) (576) (304) (270) (97)

Q9a. How informative is the business transformation content in Inner Voice?



4%

6%

5%

7%

4%

28%

23%

28%

31%

29%

34%

22%

29%

62%

67%

60%

60%

61%

55%

66%

59%

6%

7%

8%

3%

5%

5%

5%

7%

7%

5%Total Sample



CYP&F



Development

Service Birmingham


Q9b. How informative is the business transformation content in BT Core Brief?




4%

5%

4%

5%

7%

8%

24%

21%

26%

28%

25%

26%

20%

10%

64%

67%

60%

64%

64%

60%

68%

67%

7%

9%

8%

4%

6%

7%

4%

14%

7%

5%Total Sample



CYP&F



Development

Service Birmingham



Q9c. How informative is the business transformation content in What’s Happening in Transformation?



6%

5%

26%

26%

23%

59%

59%

62%

9%

9%

10%

13%

7%

30% 52% 6%

Inner Voice

BT Core Brief


BusinessTransformation:

BirminghamTransformation booklet


Base: Total Sample receiving publications (2980) (2145) (1382) (1372)

Q10. How easy is it to understand the business transformation printed within the publications?



7%

5%

6%

7%

11%

9%

26%

22%

24%

27%

28%

32%

27%

21%

59%

59%

61%

61%

56%

54%

58%

62%

9%

11%

10%

7%

9%

4%

9%

8%

6%

7%Total Sample



CYP&F



Development

Service Birmingham


Base: All receiving publication (2980) (668) (517) (541) (576) (304) (270) (96)

Q10a. How easy is it to understand the business transformation printed within Inner Voice?



6%

5%

7%

6%

9%

6%

26%

21%

26%

28%

29%

34%

25%

17%

59%

62%

60%

60%

57%

54%

59%

65%

9%

12%

9%

5%

8%

4%

10%

12%

6%

6%Total Sample



CYP&F



Development

Service Birmingham



Q10b. How easy is it to understand the business transformation printed within BT Core Brief?



5%

5%

5%

5%

8%

6%

23%

19%

22%

27%

25%

27%

23%

16%

62%

64%

62%

62%

61%

60%

60%

61%

10%

12%

11%

6%

9%

5%

13%

16%

5%

5%Total Sample



CYP&F



Development

Service Birmingham



Q10c. How easy is it to understand the business transformation printed within What’s Happening in Business Transformation?


Business transformation publicationsQ10d. How easy is it to understand the business transformation printed within Business Transformation: Birmingham Translation booklet?

7%

13%

9%

16%

14%

10%

15%

13%

23%

31%

36%

32%

33%

28%

25%

30%

55%

49%

48%

54%

49%

51%

56%

52%

14%

5%

3%

5%

7%

9%

6%Total Sample



CYP&F



Development

Service Birmingham


Base: All receiving publication(1372) (287) (285) (251) (248) (113) (130) (56)


Q10e. How do you rate the business transformation cartoon published in some editions of Inner Voice?

46%

11%

16%

24%

2%

NA

4 - Very poor

3 - Poor

2 - Good

1 - Very good

Base: Total Sample receiving publication (2977)




Yes, 52%No, 48%

Q11. Do you know how to find business transformation publications?




52%58% 54%

44%52% 51% 52% 53%

48%42% 46%

56%48% 49% 48% 47%


incl. Resources





No

Yes

Q11. Do you know how to find business transformation publications?

Base: (3929) (856) (683) (817) (715) (366) (340) (157)


Business transformation publicationsQ12. How often do you look at the business transformation pages on the Inline website?

29%

33%

32%

6%

1%

Never

Rarely

Sometimes

Often

Always



Business transformation publicationsQ12. How often do you look at the business transformation pages on the Inline website?

29%

27%

25%

36%

28%

32%

24%

25%

32%

32%

31%

34%

35%

34%

32%

33%

35%

29%

30%

29%

35%

31%

6%

7%

8%

3%

7%

4%

5%

10%

35%

33%Total Sample



CYP&F



Development

Service Birmingham

Never Rarely Sometimes Often Always

Base: (3944) (856) (683) (817) (715) (366) (341) (157)

Looking ahead


Looking aheadQ14a. I am confident the council will achieve its business transformation objectives

16%

36%

41%

7%


3 - Disagree

2 - Agree

1 - Strongly agree



Looking aheadQ14a. I am confident the council will achieve its business transformation objectives

17%

15%

14%

14%

25%

12%

36%

36%

32%

38%

37%

37%

39%

34%

41%

40%

45%

43%

40%

35%

36%

42%

7%

7%

8%

5%

8%

4%

7%

12%

19%

16%Total Sample



CYP&F



Development

Service Birmingham


Base: (3944) (856) (683) (817) (715) (366) (341) (157)


Looking aheadQ14b. I would welcome more information on business transformation in the future

7%

21%

53%

19%


3 - Disagree

2 - Agree

1 - Strongly agree



Looking aheadQ14b. I would welcome more information on business transformation in the future

7%

6%

6%

9%

11%

8%

21%

22%

19%

21%

20%

26%

20%

19%

53%

51%

52%

55%

53%

47%

55%

61%

19%

20%

23%

19%

18%

16%

18%

13%

8%

7%Total Sample



CYP&F



Development

Service Birmingham


Base: (3942) (856) (683) (817) (715) (366) (341) (157)


Looking aheadQ15. How would you like to receive future communication about business transformation?

55%

26%

13%

6%

Hard copy printedmaterial

Electronically

Face to face

BT Inline




Yes, 32%

No, 68%

Q16. Do you know how to feed back your general opinions on business transformation to the business transformation communications team?



Looking ahead

32%37% 38%

25%31% 27% 30%

37%

68%63% 62%

75%69% 73% 70%

63%


incl. Resources





No

Yes

Q16. Do you know how to feed back your general opinions on business transformation to the business transformation communications team?

Base: (3943) (855) (683) (817) (715) (366) (341) (157)



Yes, 37%

No, 63%

Q17. Are you likely to attend a Glyn Evans roadshow in the future?


If yes, where would you prefer to attend a roadshow?

City centre – 66%

In my constituency/office – 34%


Looking aheadQ17. Are you likely to attend a Glyn Evans roadshow in the future?

37% 38%

50%

35% 33%26%

34%40%

63% 62%

50%

65% 67%74%

67%61%


incl. Resources





No

Yes

Base: (3944) (856) (683) (817) (715) (366) (341) (157)


Looking ahead

City centre, 66%

In my constituency/office,

34%


Q18. If yes, where would you prefer to attend a roadshow?


Looking ahead

66%

84%

57%

55%

53%

77%

83%

66%

34%

16%

43%

45%

47%

23%

18%

34%

Total Sample

Chief Executives incl. Resources


CYP&F

Housing and Constituencies

Environment and Culture

Development

Service Birmingham

City centre In my constituency/office

Base: (1460) (331) (337) (285) (233) (96) (114) (64)

Q18. If yes, where would you prefer to attend a roadshow?



Yes, 46%

No, 54%

Q19. Would you consider attending a focus group about business transformation in the future?



Looking aheadQ19. Would you consider attending a focus group about business transformation in the future?

46% 47%

59%

45%40% 39% 43% 45%

54% 53%

41%

55% 60% 61% 57% 55%


incl. Resources





No

Yes

Base: (3934) (855) (682) (817) (715) (366) (340) (157)

Documents

Business Transformation Survey