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NMR Opening/Closing SpielsOpening
Welcome
Asking for emailAsking for time to locate account
ClosingIs there anything else i can assist you with?Thank you for visiting NoMoreRack live chat.
Shipment/Delivery/Tracking ConcernsDelayed Shipment – Multiple Tracking numbers, only some receivedDelayed Shipment – Only One Tracking Number, Still Processing Delivery Time Inquiry
Order Status (In Transit)Pending Order (pending for a few days already)Wrong tracking info
Broken/Wrong Items Received
Broken Item Received (CAN be confirmed via picture) – item costs less than $20
Broken Item Received (CANNOT be confirmed via picture) – item costs less than $20
Broken Item Received – item costs more than $20
Wrong Item Received – item costs more than $20
Wrong Item Received – item costs less than $20In-store Credit Concerns
Credits Disappeared (due to failed order attempt, glitch, etc)Credits Missing (Expired after 48hrs)
How to apply credit to order (GC)In-store Credits Issued and Used, Hence Cannot give CC Refund
Cancel Order/Account RequestsCancel Order Request (tangible order, requested AFTER 9am the next day)Cancel Order Request (tangible order, requested before 9am the next day)Cancel Voucher (past 4 days)Cancel the Account (First Response)Cancel the Account (Second Response)
Payment/Checkout/Order History/CC/Website Concerns
Accepted Payment MethodsCC Error - Unable to check-outDeclined Order (Due to failed CC/Paypal payment attempt)Item Removed From CartNo Charge on AcctOrder Listed 2xSite / Check-out / Misc ProblemsSite Down
Site Down Time - Back Up
Website Technical Issues
Subscribe/UnsubscribeMailing List - AddMailing List - Remove
Misc ConcernsAdditional Product InfoBanned Customer
CX wants to return Item (Not NMR Fault)Cannot Find Acct
Friend count still 0 or not increasing even after referring friends
How NMR WorksItem Still Available? (item was sold on a previous date)Late Daily Deal EmailNMR bidding?
Password ResetPhone #
Refund - Not Received After 5 Business DaysReturned Item – where is my refund? (no return tracking available)Shipment Notification Email is Late
Thanks. Please wait for one moment while I look up your account.
Is there anything else i can assist you with?Thank you for visiting. Please let me know if I can be of any further assistance. Always here to help!
Upon reviewing your account, I can see that a portion of your order has already been shipped. Unfortunately, the remainder of your order is still being processed and will be shipped out soon. We are very sorry for the delay in shipping the remainder of your items. We do thank you for your patience as we can assure you the other shipment is currently on its way to you.I have reviewed your account and your order is still being processed and will be shipped soon. To be safe, we tell our customers to expect up to 2-3 weeks for an order to be delivered. Nonetheless, I will follow up your order with our fulfillment team; please expect an update in your account within a week.Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. If you haven't received your product within 30 days of purchasing your item, please contact us again and we will be glad to resolve this situation for you.
I am very sorry, but upon reviewing your account I see that payment was initiated, but never completed. For this reason the order in question was cancelled.I am very sorry for the delay and for any inconvenience this has caused you. I am currently looking into this issue for you. As soon as I receive an update on your shipment, I will be sure to contact you with the update. I do request for your kind patience as I get the updated tracking information. Thank you for your understanding.
Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today?
Nice to meet you. At Nomorerack, its our objective to go the extra mile for our customers!I would be happy to look up your order. To pull up your account, can I please get your e-mail address?
Upon reviewing your account, I see that the order was shipped on ________ and it is in transit. Please find the tracking details mentioned below:
Order Number:Tracking Number:Tracking Website:
Please note that delivery times vary for each item. To be safe, we tell our customers to expect up to 2-3 weeks for an order to be delivered though they often arrive sooner. If you haven't received your product within 30 days of purchasing your item, please contact our Customer Service team and we will be glad to resolve this situation for you.
We perform a thorough quality check on all items before shipment although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused.
Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to issue a refund for the amount you paid. However, as per our policy we do require you send a picture of the broken item to [email protected]. Upon confirming receipt of the picture, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.
We perform a thorough quality check on all items before shipment although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused.
Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to issue a refund for the amount you paid and as such, I have already issued in-store credits into your account. Please let me know if you prefer the refund to be issued back to the original form of payment instead.
We perform a thorough quality check on all items before shipment, although something must have happened during shipment to damage the item. I apologize for you receiving your item in such a condition and for any inconvenience this may have caused.
Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to have you return the item for a full refund. We must ask for you to return the item because we are required to return any damaged items to our supplier. Upon receiving the item, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.
Please return your order via USPS standard ground delivery to: Attn: nomorerack Returns 1312A S Boyle AvenueLos Angeles, CA 90023
For the return cost, please send a copy of the receipt and tracking number to [email protected]. We will then issue a nomorerack store credit in the amount of the return shipping to your account.
I am very sorry for what happened and on behalf of the company I do apologize. It appears that a system glitch inadvertently removed your credits. Rest assured, we have already gone ahead and reinstated the missing credits for you. Please do log in to verify that the credits were added successfully. Additionally, our IT department looked into this for you so we can prevent this from happening again in the future. Thank you for your patience.Upon reviewing your account, I see that your Nomorerack credits have expired. My apologies if you are unable to use this credit. Please understand that we can no longer issue or reinstate this for you as credits should be utilized within 48 hrs upon issuance. Again, I apologize for the inconvenience.
Upon reviewing your account I see that an in-store credit was issued as a refund for an order. I apologize, but since these credits have already been used, I am unable to process a refund for this order.
I'm sorry to hear that you would like to cancel your order. Unfortunately, since the order details had already been forwarded to our suppliers we are now unable to cancel this order. As always though, within 30 days of receipt of the item, you have the option of returning the item back to us for a full refund of the purchase price of that item (excluding shipping). Upon receiving the item, a refund will be issued as store credits to be used on any future Nomorerack purchase.We are sorry to hear that you would like to cancel your order but we can go ahead and cancel it for you. This refund was issued back to the original form of payment instead. Please expect the funds to be credited back to you in around 3-5 business days, depending on your financial institution.We are sorry to hear that you would like to cancel your order. Our cancellation period for vouchers is 4 days. Unfortunately since this order is more than 4 days old we are unable to cancel it.I am very sorry to hear that you would like to cancel your account. I can go ahead and submit a request to cancel your account. Before I do this though, just to confirm, are you sure you would like to cancel? You would be missing out on all of the great deals!I am very sorry to hear you wish to cancel your account, but I do understand your decision. Your account has been successfully deactivated.
We are currently experiencing some minor issues in regards to our check out page. When using saved credit card information, an error occurs causing the order to be declined. For a quick fix, we do advise that you re-enter all your credit card info at the check-out page by clicking on the drop down box right beside "choose credit card" to the lower right of the page. This will allow the order to go through normally. I am very sorry to inform you that it seems the transaction in question did not go through. If you are using a credit card as a mode of payment, please try again and try re-entering the credit card info on the check out page rather than using the saved information. If you are using PayPal, please try again and make sure that your email address on PayPal matches your email address on Nomorerack.I apologize that the item you selected was removed from your cart. Nomorerack offers some of the best deals around the internet however our supplies are sometimes limited. The first customers to check out with an item in their carts receive the item. Once the inventory of that item is depleted, the item is removed from the cart of any customers who have yet to check out. If there is an item that you especially want to purchase, it is best to check out as soon as possible.I apologize but I am unable to see any charge on your account. Could you please provide the order # of your order. Also, please verify that Nomorerack is listed next to the charge on your billing statement?I apologize for any confusion regarding your account. The order is listed twice on your account because the items will be sent out from separate warehouses and we need to post both tracking numbers. Please rest assured that you have only been charged once for this order.I apologize for the problems you have experienced while using Nomorerack as well as any inconvenience it may have caused you. I have escalated your concern to our technical team. We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. Rest assured we are working around the clock to have this problem resolved right away. Once we receive an update, we will be sure to inform you right away.Our website is currently experiencing some technical issues and is down intermittently. Please accept our apologies regarding this matter. We are working as quickly as possible to get nomorerack.com back to operating at 100% .
We perform a thorough quality check on all items before shipment although something must have happened during the shipment process to cause this mix-up. I apologize for any inconvenience this may have caused.
Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to have you return the item for a full refund. We must ask for you to return the item because we are required to return any incorrect items to our supplier. Upon receiving the item, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.
Please return your order via USPS standard ground delivery to: Attn: nomorerack Returns 1312A S Boyle AvenueLos Angeles, CA 90023
For the return cost, please send a copy of the receipt and tracking number to [email protected]. We will then issue a nomorerack store credit in the amount of the return shipping to your account.
We perform a thorough quality check on all items before shipment although something must have happened during the shipment process to cause this mix-up. I apologize for any inconvenience this may have caused.
Unfortunately upon checking our inventory, I have confirmed that this item is currently out of stock. For this reason I am not be able to ship out a replacement item to you. The best option we have would be to issue a refund for the amount you paid. However, as per our policy we do require you send a picture of the wrong item you received to [email protected]. Upon confirming receipt of the picture, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.
Kindly follow the steps below to apply your available credits to your order:
1. Select and click on desired item from the Daily deals.2. Fill out your desired option for purchase (Example: Size, color, etc.)3. Click on the "Buy Now" button and the Shopping Cart should appear on the screen.4. Thoroughly review your order and enter a promo code if any.5. If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button.6. You should see a confirmation message "Your credit was successfully applied"7. Click on "Submit Order" button. You will be redirected to a confirmation/order summary page.
Please note that a minimum purchase of $30.00 is necessary to utilize your gift card credit. It expires in 48 hours.
We currently accept the following methods of payment:
VisaMasterCardDiscover Visa/MasterCard Debit CardsPaypal
I have submitted a request to have your email address added to our mailing list. Please note that processing time may take up to 3 days.At the bottom of each of our emails sent, there is a link which you can use to unsubscribe to future mailings. In addition to this, I have passed your email along to our technical team for manual removal which may take up to 48 hours to process. We appreciate your patience in this matter. To ensure you receive no future emails, it would also be helpful if you could forward any emails received back to us.
I apologize but unfortunately the only information I have on this product is the information on the website. I can let you know though, that you may return any item within 30 days of receipt of the item for a full refund of the purchase price.We are very sorry for the inconvenience regarding the restricted access to your account. Due to certain policies, we may lock accounts for the security of our valued customers. To have your account reviewed and reactivated please email [email protected].
We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address associated with your account, we would be happy to assist your with your inquiry.
I'm sorry to inform you that each of our daily deals is available only for that particular day. Of course, each day Nomorerack brings you more great new deals. Be sure to stop back each day to find the amazing deals available for that day.I apologize that you are receiving our daily deal emails late. Each day we send out our daily deal email at 11:00 A.M. EST. Unfortunately, certain email providers elect to review our emails before they are ultimately delivered to our customers. This review by your email provider is likely the reason for this delay.We do apologize for any confusion, however nomorerack.com is strictly a daily deal site and does not involve any bidding. All items we sell are outright purchases.
I apologize for the problems you have experienced while using Nomorerack as well as any inconvenience. Our consumer experience is extremely important to us.
We have now resolved the issue and our IT team is working around the clock to ensure our performance is optimized.
Thank you for your patience and continued support.
To properly address your query, what you will need to do at this time is clear your internet cache and cookies and then try logging in again. If that does not work, I suggest trying a different internet browser.
To clear cache and cookies using Firefox:
In Firefox, click the “Tools menu�Select “Clear Recent History�Under "Time Range to Clear," select “Everything�Select the "Details" checkbox.Select the "Cache" checkbox.Click “Clear Now�To clear cache and cookies using Internet Explorer:
In Internet Explorer, click “Toolsâ€. If you don't see the menu, press Alt on your keyboard to show menus.�Select “Delete Browsing Historyâ€�Select the checkbox next to "Temporary Internet Files."Click “Deleteâ€�It can take several minutes for the cache history to be deleted. Once the files have been deleted, click “Okâ€�To clear cache and cookies using Safari:
In Safari, click the Edit menu.Select Empty Cache.Click Empty.
If you encounter the same problem after following the steps above, please contact me again so that I can investigate this further for you.
As always, within 30 days of receipt of the item, you have the option of returning the item back to us for a full refund of the purchase price of that item (excluding shipping). Upon receiving the item, a refund will be issued back to the original form of payment or via in-store credits, depending on your preference.
For full information regarding our return policy please see our FAQs http://nomorerack.com/info/faq
We have a verification system for friend referrals. When you refer a friend and they sign up under your unique referral link, they have to confirm their email with the confirmation link we send to them. Once they click on the link, it will show as a friend referral to you.
Your referrals come in throughout the day as your friends confirm their profile and it will show as a friend count in your profile as soon as they do.
Each day at 12 noon EST, Nomorerack offers exciting daily deals. These items are always brand new items and are some of the best prices you will find anywhere. There is no membership fee for Nomorerack but customers must register for an account before making a purchase. Check back every day to see the great new deals Nomorerack has to offer.
For additional info please visit the following links.http://nomorerack.com/info/how_it_workshttp://nomorerack.com/info/faq
You can reach us by telephone at 1-800-538-9798.
We ask that you please allow 2 to 3 weeks for your return to be processed. If possible please provide the tracking information for the returned package and I will contact the warehouse to help expedite this process. We appreciate your patience in this matter.I apologize that you received the shipping notification email for your order so late. There was a technical issue which caused this delay for some email notifications. We are doing best to ensure that all future emails are sent out in a timely manner.
I would be more than happy to help you log back in. I have gone ahead and reset your password to:
XXXXXX
Once you log back into your account, I recommend that you please change your password to one of your choosing. You can do this in the "Account Information" section under "My Account" on Nomorerack.com.
Our records show we had posted the refund on _______. It takes approximately 3 - 5 business days (not including weekends) for the refund to appear on your statement. I do realize this has passed the 7 day mark.
Please send us a copy of your statement showing the amount still charged to your CC. We would like to help resolve this for you immediately.
Upon reviewing your account, I can see that a portion of your order has already been shipped. Unfortunately, the remainder of your order is still being processed and will be shipped out soon. We are very sorry for the delay in shipping the remainder of your items. We do thank you for your patience as we can assure you the other shipment is currently on its way to you.I have reviewed your account and your order is still being processed and will be shipped soon. To be safe, we tell our customers to expect up to 2-3 weeks for an order to be delivered. Nonetheless, I will follow up your order with our fulfillment team; please expect an update in your account within a week.Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. If you haven't received your product within 30 days of purchasing your item, please contact us again and we will be glad to resolve this situation for you.
I am very sorry for the delay and for any inconvenience this has caused you. I am currently looking into this issue for you. As soon as I receive an update on your shipment, I will be sure to contact you with the update. I do request for your kind patience as I get the updated tracking information. Thank you for your understanding.
I am very sorry for what happened and on behalf of the company I do apologize. It appears that a system glitch inadvertently removed your credits. Rest assured, we have already gone ahead and reinstated the missing credits for you. Please do log in to verify that the credits were added successfully. Additionally, our IT department looked into this for you so we can prevent this from happening again in the future. Thank you for your patience.Upon reviewing your account, I see that your Nomorerack credits have expired. My apologies if you are unable to use this credit. Please understand that we can no longer issue or reinstate this for you as credits should be utilized within 48 hrs upon issuance. Again, I apologize for the inconvenience.
I'm sorry to hear that you would like to cancel your order. Unfortunately, since the order details had already been forwarded to our suppliers we are now unable to cancel this order. As always though, within 30 days of receipt of the item, you have the option of returning the item back to us for a full refund of the purchase price of that item (excluding shipping). Upon receiving the item, a refund will be issued as store credits to be used on any future Nomorerack purchase.We are sorry to hear that you would like to cancel your order but we can go ahead and cancel it for you. This refund was issued back to the original form of payment instead. Please expect the funds to be credited back to you in around 3-5 business days, depending on your financial institution.
I am very sorry to hear that you would like to cancel your account. I can go ahead and submit a request to cancel your account. Before I do this though, just to confirm, are you sure you would like to cancel? You would be missing out on all of the great deals!
We are currently experiencing some minor issues in regards to our check out page. When using saved credit card information, an error occurs causing the order to be declined. For a quick fix, we do advise that you re-enter all your credit card info at the check-out page by clicking on the drop down box right beside "choose credit card" to the lower right of the page. This will allow the order to go through normally. I am very sorry to inform you that it seems the transaction in question did not go through. If you are using a credit card as a mode of payment, please try again and try re-entering the credit card info on the check out page rather than using the saved information. If you are using PayPal, please try again and make sure that your email address on PayPal matches your email address on Nomorerack.I apologize that the item you selected was removed from your cart. Nomorerack offers some of the best deals around the internet however our supplies are sometimes limited. The first customers to check out with an item in their carts receive the item. Once the inventory of that item is depleted, the item is removed from the cart of any customers who have yet to check out. If there is an item that you especially want to purchase, it is best to check out as soon as possible.
I apologize for any confusion regarding your account. The order is listed twice on your account because the items will be sent out from separate warehouses and we need to post both tracking numbers. Please rest assured that you have only been charged once for this order.I apologize for the problems you have experienced while using Nomorerack as well as any inconvenience it may have caused you. I have escalated your concern to our technical team. We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. Rest assured we are working around the clock to have this problem resolved right away. Once we receive an update, we will be sure to inform you right away.
At the bottom of each of our emails sent, there is a link which you can use to unsubscribe to future mailings. In addition to this, I have passed your email along to our technical team for manual removal which may take up to 48 hours to process. We appreciate your patience in this matter. To ensure you receive no future emails, it would also be helpful if you could forward any emails received back to us.
We are very sorry for the inconvenience regarding the restricted access to your account. Due to certain policies, we may lock accounts for the security of our valued customers. To have your account reviewed and reactivated please email [email protected].
We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address associated with your account, we would be happy to assist your with your inquiry.
I apologize that you are receiving our daily deal emails late. Each day we send out our daily deal email at 11:00 A.M. EST. Unfortunately, certain email providers elect to review our emails before they are ultimately delivered to our customers. This review by your email provider is likely the reason for this delay.
We ask that you please allow 2 to 3 weeks for your return to be processed. If possible please provide the tracking information for the returned package and I will contact the warehouse to help expedite this process. We appreciate your patience in this matter.
I am very sorry for what happened and on behalf of the company I do apologize. It appears that a system glitch inadvertently removed your credits. Rest assured, we have already gone ahead and reinstated the missing credits for you. Please do log in to verify that the credits were added successfully. Additionally, our IT department looked into this for you so we can prevent this from happening again in the future. Thank you for your patience.
I'm sorry to hear that you would like to cancel your order. Unfortunately, since the order details had already been forwarded to our suppliers we are now unable to cancel this order. As always though, within 30 days of receipt of the item, you have the option of returning the item back to us for a full refund of the purchase price of that item (excluding shipping). Upon receiving the item, a refund will be issued as store credits to be used on any future Nomorerack purchase.
We are currently experiencing some minor issues in regards to our check out page. When using saved credit card information, an error occurs causing the order to be declined. For a quick fix, we do advise that you re-enter all your credit card info at the check-out page by clicking on the drop down box right beside "choose credit card" to the lower right of the page. This will allow the order to go through normally. I am very sorry to inform you that it seems the transaction in question did not go through. If you are using a credit card as a mode of payment, please try again and try re-entering the credit card info on the check out page rather than using the saved information. If you are using PayPal, please try again and make sure that your email address on PayPal matches your email address on Nomorerack.I apologize that the item you selected was removed from your cart. Nomorerack offers some of the best deals around the internet however our supplies are sometimes limited. The first customers to check out with an item in their carts receive the item. Once the inventory of that item is depleted, the item is removed from the cart of any customers who have yet to check out. If there is an item that you especially want to purchase, it is best to check out as soon as possible.
I apologize for the problems you have experienced while using Nomorerack as well as any inconvenience it may have caused you. I have escalated your concern to our technical team. We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. Rest assured we are working around the clock to have this problem resolved right away. Once we receive an update, we will be sure to inform you right away.
At the bottom of each of our emails sent, there is a link which you can use to unsubscribe to future mailings. In addition to this, I have passed your email along to our technical team for manual removal which may take up to 48 hours to process. We appreciate your patience in this matter. To ensure you receive no future emails, it would also be helpful if you could forward any emails received back to us.
