Welcome to your first newsletter!Wales & West Housing are committed to working with our residents and listening to your views. In a recent consultation the overall majority of residents wanted to be kept updated via a newsletter.

Staff carried out a consultation in July 2015 to get residents’ views of the scheme you live on. Of the 44 residents, 36 responded and we would like to thank those who shared their views.

www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

Carling Court News

Autumn 2015Have we listened?

Who’s who... introducing the WWH teamBelow are the contact details of the WWH staff who have responsibility for and work in and around Carling Court. All WWH staff can be contacted on 0800 052 2526.

Elizabeth McEwanHousing Officer

Jackie BloxhamHousing Manager

Wayne SmithAsset Management Officer

Gemma KennedyTenancy Enforcement

Officer

Herman ValentinCommunity Development

Officer

Theresa WilliamsHousing Assistant

Mandy CollinsTenancy Support Officer

Jeffrey NewtonSite Superintendent

• To report a repair please use 0800 052 2526, or if you’re phoning from a mobile it’s 02920 415300.• For housing related queries, rent, moving home, anti social behaviour etc. contact Elizabeth on

07805 251791• For repair and maintenance queries contact Wayne on 07929 201360• For assistance with maximising your income, benefit and money advice, debt and budgeting

advice, contact Mandy on 07929 201464• To have your meter read, contact Jeffrey on 07827 279685

Carling Court Newsletter | Autumn 2015

• 31 of you said the estate is well kept.31

Page 2| www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

When asked “What attracted you to the area?”, you said:

• 7 residents were attracted to the area due to it being quiet

• A further 6 residents moved there to be near their friends or family.

• 4 residents said they moved to Carling Court because they knew some of the neighbours and they get on well with them.

35/36 of the respondents answered this question 32 of you said you feel

safe in your homes

The main attribute that attracted you to Carling Court was the area itself. Several of the residents wanted to be in the Ely area as they have previously lived there or simply liked the area.

7

Some of the respondents said that the grounds were well kept and commented on how the Site Superintendents do a great job at the scheme. Also, residents stated that they felt the scheme was always clean and tidy, and that it was a lovely area. Residents themselves helped in keeping the scheme tidy.

The main issues raised by you were:

• An 8ft drop at the front• More security lighting• Trees need cutting back• Remove hedging and replace with seating area• Car parking issues• Block up a gap in hedge for security reasons• Garden items being stolen

6

4

We asked “Do you feel safe in your home/scheme?”:

When asked “Do you think the area is well kept?”, you said:

Carling Court Newslett er | Autumn 2015

www.wwha.co.uk | 0800 052 2526 | Twitt er: @wwha | Page 3

• 21 out of 36 respondents said they would like to join in an event

• 3 out of 36 said maybe they would join in

• 12 out of 36 said they would not join in

• Those who responded said that they wanted plenty of noti ce, four said they would like to go to the Carvery and two suggested a street party or BBQ

21

3

12

We asked “What are your thoughts on our 50th Anniversary celebrati ons?”

• 25 respondents gave the service from WWH 10 out of 10, showing that they think the service is excellent.

Respondents advised that they felt that the alarm lines and pendants were adequate. Seven respondents said this support is for repairs. Others would like updates about what is happening at the scheme, two require help with the alarm system and one would like help with anti social behaviour.

We asked “What support do you need from WWH?”:

25

10/10Improvement to the service were suggested:

• Improved annual boiler check• Waiti ng ti me for repairs• More parking spaces• Bin area (smells, fl ies)• Level access, uneven tarmac

10/1010/10

We asked “What do you think of the service you receive from WWH?”:

• 25 respondents answered this questi on.25

Carling Court Newsletter | Autumn 2015

Page 4| www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

We asked “How do you access local amenities?”:

• 42% of respondents either travel in their own car or their family’s, or use the bus. Walking was the next most popular response.

The issues raised were:

• 50% of respondents would like the gulley opened, as this would provide easier access to the bus stop, doctors and post box. However, two respondents voiced concerns that people would use it to urinate, leave cans and be a ‘free for all’ for children.

42%

50%

• Opening the gulley/alley• Corner gate• Scooter storage

• Wheelchair storage• Level access

• 18 out of 36 said they used the washing lines

• 17 said they didn’t use them, preferring to dry their laundry indoors

For those who used or wanted to use the lines, the issues raised were:

We asked “What are your thoughts on the washing lines?”:

18

17

• Not enough lines• Not enough space• Access to the line area is dangerous• Large bush growing in line area

• Weak lines• Some residents are ‘territorial

over the lines• Lines located too close to bins• Lines located too close to main

road

• 33 out of 36 respondents answered this questionor wanted to use the lines, the issues raised were:

We asked “Do you access your gas/electric metres?”:

33

• 19 didn’t need to access their meters

• 14 did need to access their meters

19 14

• For those that do need to access their meters, nine say that access to them is difficult as they are located too low down.

Carling Court Newsletter | Autumn 2015

www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha | Page 5

Trees• Wayne Smith has organised the lopping of trees alongside the cemetery and we have done as

much as we can for now. We will, of course, monitor the situation and continue to liaise with Cardiff County Council.

Washing lines, uneven tarmac, level access, hedges, seating area, security lighting, gate and 8ft drop• Elizabeth McEwan and Wayne Smith will visit the scheme on Thursday 3rd September 2015 to

see what can be done.

Bin area and parking• We are hoping that now the brickwork has been completed, more parking bays will be available

and access to the bin store will not be blocked. We will continue to monitor the situation but would respectfully ask residents to contact Cardiff Council on 02920 872087 to arrange collection of large household waste items and ensure that bags are placed in the wheelie bins provided.

Gulley• Elizabeth has been liaising with Haig Housing in an effort to get the gulley opened since November

last year. She will now inform them of the results of our survey and will keep residents informed of the outcome.

What we are doing about the issues

Continued overleaf...

We are celebratingWWH’s 50th Anniversary

on Wednesday 21st October 2015from 12.30pm

at Coopers Carvery, Cowbridge Rd West

Let’s party! We would love you to join us in our celebrations! If you would like to come, please complete the reply slip overleaf by 1st October 2015.

Alternatively, please ring our Customer Service Centre on freephone 0800 052 2526 or ring/text Elizabeth on 07805 251791 or email elizabeth.mcewan@wwha.co.uk

Carling Court Newslett er | Autumn 2015

Page 6| www.wwha.co.uk | 0800 052 2526 | Twitt er: @wwha

Gas/electric meters• For those having diffi culty accessing their meters, please let Jeff Newton know if you need a meter

reading and he will do this for you. If you have a pre-payment meter, and it is diffi cult to access, please contact Elizabeth or Wayne and they will try to get your meter relocated if it is possible to do so.

Scooter / Wheelchair storage• Individual requests have been dealt with, but please contact Wayne if this is an issue for you.

Crime• We had a report of garden items being stolen. Fortunately, this would appear to have been a

one-off , but we would urge you to contact the Police on 101 to report any incidents.

50th anniversary party• As you know, we are celebrati ng our 50th anniversary in 2015. Wales & West Housing is all about

our residents, so we want you to be able to celebrate with us. As the majority of you would like to join in a celebrati on, we cordially invite you to enjoy a meal on us! Elizabeth has enquired with Coopers Carvery on Cowbridge Road West and has provisionally booked for 12.30pm on Wednesday 21st October 2015. If you are able to join us, please complete and return the enclosed RSVP to confi rm your att endance by 1st October 2015.

Thank you again for taking part in our consultati on and we hope you fi nd this newslett er useful. We will review the issues again early next year and keep you informed in a similar format.

Conti nued from pg 5

Let’s party!

WWH’s 50th AnniversaryCoopers Carvery - Wed 21st October 2015

Yes, I would like to att end!

Name(s) ............................................................

...........................................................................

Flat number .......................................................

FAO Elizabeth McEwan - Carling Court