ASSESSMENT 2: CASE STUDY

Anwar Patel was the manager of the MATA SHOE COMPANY at Thana. During one of his vacations he took a short course in management and public relations in one of the third rate commercial institutions. It then dawned upon him that all these years he had been doing the wrong thing by dealing only with the section heads under him. On his return to the factory he was a new Mr. Patel. He began having his lunch in the workers’ mess, he even smoked a beedi or two with them and exchanged a few smutty jokes. Over a cup of tea he told them the story of his life and many spicy episodes about the lives of the directions – all in the interest of better public relations. He also joined them once in ragging a foreman who wore an old fashioned coat and hat. Trouble started a few days later. Absenteeism increased, there were three incidents of workers refusing to carry out the orders of their supervisors and two workers were found in a drunken state on the plant.

PROBLEMS AND ITS EFFECTS:

Manager was overfriendly with his subordinates. This lead to the loss of respect of manager.

Manager used to smoke, drink, exchange smutty jokes, discuss spicy episodes about the Director’s life, ragging, etc. This all show that there was no formal relationship between the Manager and his subordinates.

Since subordinates took the Manager for granted, there were cases of subordinates refusing to carry out the orders and a few of them were found in a drunken state on the plant.

At times manager may leak confidential information of the organization. This will further cause the weakening of the authority of the hierarchy officials.

Manager used to over communicate with the employees. He used to talk unnecessary things.

All these show us that due to over communication there can be disturbance in the smooth functioning of the organization.

HOW TO OVERCOME?

Manager should have a limited communication.

There has to be a formal relationship between manager and the subordinates.

A Manager should maintain the hierarchy in order to strengthen the authority.

Manager is not supposed to leak the confidential information of the organization.

Manager should not be so informal that he start drinking,smoking, etc with his subordinates because this will lead to loss of respect