C A S E S T U D Y : V Y A T T A

Main Office: 16 Brook Hollow Drive, Salem, NH 03079 Tel: 01.603.589.8473 Fax: 01.603.589.1815 www.centricitysystems.com

CONSULTING — TECHNOLO GY — MANAGEMEN T

CRM/ERP STRATEGY AND IMPLEMENTATIONCustomer Information Management

“Centricity Systems’ uniqueunderstanding into all aspects of thebusiness, from marketing and pre-sales, to post-sales support, ordermanagement, channel and customermanagement, has been absolutelyinvaluable. They helped us tounderstand our options andimplement the right solution for ourcompany, Their experience andadvice continues to provide Vyattawith tremendous value.”Michael Fox, VP Services, Operations

Vyatta, Inc.

What We Did

Advised executives on availableCustomer InformationManagement solution options.Developed comprehensive solutionanalysis and recommendation.Helped implement, customize, andenhance various solution areas.Continue to provide administrativesupport, customization andenhancements.

Key Results

Advisory consultation and analysisallowed Vyatta to quicklyformulate a solution decision.Automated complex workflow.Automated specialized workflowneeds through enhancements andcustomizations.Developed user documentation forsupport of enhancements.

Vyatta has changed the networking world by developing the firstcommercially supported, open-source router and firewall solution.Vyatta solutions combine the features, performance, and reliability of anenterprise router and firewall with the cost savings, flexibility, andsecurity of open source to introduce new levels of economics, choice,and control into the network.

Vyatta asked Centricity Systems to advise them on available integratedCRM, quote, order, and accounting management solutions and toprovide support and enhancement to the selected solution.

The Challenge

As a burgeoning new start-up, Vyatta wanted to do what most start-upsfail to do – get as much of their systems and processes defined andautomated so their valuable resources can focus on core businessresponsibilities. As part of this plan, Vyatta wanted to implement asystem that could integrate and meet the needs of their sales, marketing,and support (CRM), but also include integration with order management,accounting, shipping, and inventory management.

As an emerging start-up, the company wanted to insure that the solutionwould realistically fit their current size and structure yet scale smoothlyas company demand increased and business continued to grow.

The Results

Centricity Systems conducted interviews with Vyatta executives andstakeholders, helped map out strategic business processes, andevaluated potential solutions. A comprehensive recommendation ofavailable solutions was developed and presented to Vyatta.

As a result, Vyatta selected a CRM/ERP solution that matched their needsand growth plans and Centricity Systems provided implementationservices. The solution is used by all Vyatta business units, customers, andpartners. Centricity Systems continues to provide Vyatta with ongoingprocess improvements, customization, and enhancements.