As a part of gaining deeper knowledge and skill in the latest carpet cleaning techniques, Guillermo Simpsom, manager of Special Services, participated in the Institute of Inspection Cleaning and Restoration Certification course. The course is designed to teach the art and science of carpet cleaning to professional service providers, as well as others in related industries. The emphasis of this course is placed on practical application, identifying fiber, yarn and carpet constructions, style types and finishes, soiling conditions, cleaning science and methodology, and other issues and concerns faced by individuals who maintain and clean installed broadloom carpet.The first critical component in programmed maintenance and cleaning is routine vacuum-ing coupled with rapid response to spots and spills. Carpet serves as a “sink” or collection point for everything that is tracked in or settles from the air. Ultimately, however, even the best maintained carpet must be thoroughly cleaned to empty the “sink.”Professionals who participate in this program can earn the cleantrust-certified logo and have the equipment, training and experience not only to empty the “sink,” but also to restore the color and beauty of commercial carpet, while improving overall indoor environ-mental quality in the building.Cavalier Special Services is equipped not only with the latest technology in carpet cleaning but also with techniques to tackle any type of carpet or floor cleaning, maintenance and restoration. Not all carpet stains are equal and knowing how to treat it not only makes a difference in the service but also in our ability to accurately estimate the associated costs, labor and time.

2722 Merrilee Drive, Suite 300 • Fairfax, VA 22031Phone: 703.849.1100 • Toll-Free: 888.57.CLEAN • Fax: 703.849.1116 • www.cavalierservices.com

TeammaTesL a t e S u m m e r 2 0 1 2 • V o l u m e 1 3 • I s s u e 3

1234

Special Services

TeamMates Issue 03 Late Summer 2012

And the Awards Go to. . .

Giving Bright Minds a Chance

Embracing Cert if icat ion of TeamMates

In This Issue

567 Caval ier Welcomes

New Partners

Day Cleaning or Not?

Customer Recognit ion

New Product Feature- Dirt Sucking Mat

8

Rohan Construction Group, Inc. has been providing quality services for your projects for over 10 years. We stand by our commitment to high quality work and customer satisfaction. We provide a wide range of general contracting, painting, and renovation services. Whether it’s a building/home that needs a fresh coat of paint, or in need of more extensive repairs such as framing, or problems caused by water damage, we have the expert painters and carpenters to get the job done on time and on budget.Our goal is to exceed your expectations!

www.rohancg.com

Construction ServicesEmbracing Certification of TeamMates

By Bill Warnecki

When I think about Cavalier differentiators from our competitors, I always think about the profes-sional achievements of our staff in obtaining industry certifications through BSCAI (Building Services Contractors Association International). RBSM (Registered Building Service Manager) and CBSE (Certified Building Service Executive) designations are symbols of excellence in the building services industry. Only building service professionals demonstrating the desire to excel and proven industry competence earn these designations. In keeping with Cavalier’s continuous improvement philosophy, RBSM and CBSE certifications are required of Operations TeamMates at all management levels. Applicants who meet length of service requirements must successfully complete and pass a comprehensive full-day examination. The examination covers all aspects of building service contracting including, management, customer, employee and Union relations, chemicals and chemistry, and industry technology. As Facility and Property Managers, why not ask your service contractors for their accomplish-ments? What they have done for their industry and what they have learned that could help you as the manager of assets? Plumbers, electricians, elevator techs all need certification to work in their respective trade, so why not janitorial providers? You ask your property management team members to participate in real estate industry certifications such as CFM (Certified Facility Manager) and RPA (Real Property Administrators). Why not hold your entire team to the same professional standard, including your janitorial managers?I know that the professionalism of our Team is a big differentiator, but I think about it more for the personal standpoint of how proud I am of our Operations team —the time, effort and commitment it takes to achieve these certifications. Cavalier embraces the certification process and has put more TeamMates through the process than any other U.S. building services contactor. Turn the page to see the TeamMates who hold the CBSE and RBSM designations.

Corporate Office2722 Merrilee Drive

Suite 300Fairfax, VA 22031

703.849.1100

Executive TeamKevin Rohan, CBSE

Chief Executive Officer

Bill Warnecki, CBSEPresident

Paul RenickChief Financial Officer

Maria TuerosHuman Resources Manager

Linda Pendergrass, CQMDirector of Performance Management

Karen Castro Graphic Designer/ Marketing Coordinator

Regional DirectorsJohn Dublin, RBSM

Northern Virginia Region

Sam You, RBSMMaryland Region

TBDSouthern Virginia Region

Dorel Watley, RBSMWashington, D.C. Region

Jeffrey Ritz, RBSMNorth Carolina Region

Business Development TeamJulie Greaf

Metropolitan Region

Johnny AdkinsNorth Carolina Region

Christina Karnilowicz Market Research Analyst

TEAMMATESA quarterly publication produced by Cavalier Services, Inc., designed to enhance communication lines and foster a cooperative environment through-out the community of client partners, TeamMates, and vendors. Articles and information for submission should be accompanied by author name and may be mailed or e-mailed. Please send your feedback, comments or suggestions to the editor at: Cavalier Services, Inc., 2722 Merrilee Drive, Suite 300, Fairfax, Virginia 22031 or kcastro@cavalierservices.com. © 2012, Cavalier Services, Inc.

Green Corner

TeamMates Issue 03 Late Summer 2012 7TeamMates Issue 03 Late Summer 2012

Giving bright minds a chance

By Maria “Cece” Tueros

On July 24, Cavalier Services awarded the 2012 Kylie Page Warnecki Scholarship to two winners.The first winner, Estela Velasquez, is the daughter of Arabela Velasquez, who works as a part-time Teammate at Canal Center properties. Estela graduated from Mount Vernon High School in May 2012, holding a GPA of 4.017. She will attend Virginia Tech University in the fall of 2012.Estela was involved in numerous school activities and organizations, including: the Student Government Association as class Treasurer, Secretary of the National Spanish Honor Society, member of the History Honor Society, member of the Ecology Club, President of Ritmo Latino, and representative of the Latino Leadership Group.Estela was awarded The National History Day Regional, The Pamplin Leader Award and The Academic Excellence IB Spanish. In addition, her community activities include tutoring elementary school students and helping out the environment by picking up trash along the Potomac River.The second winner is William Perdomo, the son of Lillian Perdomo, who serves as our night building supervisor at GenVec properties. William will be attending the University of Maryland as a full time student this fall while working part-time to support his educational goals. William works as a part-time teller at BB&T, he likes to devote his free time to his church youth group and weightlifting club.Cavalier Services congratulates Estela and William for their great educational achievements!

We all know how beneficial to indoor air quality plants are. At Edmonton International Airport in Canada this concept was taken further. A gorgeous living green wall was installed making the interior of the airport more beautiful and healthier. Created by the Vancouver-based Green Over Grey, it features 8,000 plants representing 32 different species. The plant installation, which is a true work of art, cleans the air from CO2 and pollutants.No soil is used in the project, as the walls are completely hydroponic, and they are monitored closely to ensure that every part receives the right amount of water. The rigid waterproof eco-panels are made from post consumer food grade plastic such as milk jugs, plastic bags, soda bottles, etc. and the moss mimicking rooting material is made from recycled fibres from the textile industry. Most of the species are plants that NASA has proven substantially improve indoor air quality are included.

From left to right: Bill Warnecki, Estela Velasquez, William Perdomo and Maria “Cece” Tueros

the following Customers to our growing list of Cavalier Partners:Cavalier Welcomes

Powhatan Medical

Cavalier staff with BSCAI certifications

In the process of obtaining certification

2

TeamMates Issue 03 Late Summer 2012 3TeamMates Issue 03 Late Summer 2012 6

Sightseeing: Cleaning is a thing of the pastFor those living in the Washington Metro area, wonderful museums abound. From art, science, history to space, there is a museum for every member of the family. But did you know that in Pocatello, Idaho, there is a 50,000 square foot museum dedicated to cleaning? This massive brick structure that dates back to 1916, houses thou-sands of artifacts, equipment, paintings, sculptures and art from around the world that is cleaning related. This unique collection began when the museun owner, Don Aslett, founder and chairman of Varsity Contractor’s, Inc. acquired a 1907 hand-pump vacuum. His vast collection of items also came from donations made by employees, family, friends and artists. The main goal of the museum is to showcase the impact of cleaning on mankind and the environment. The cleaning industry has definitely come a long way since the invention of the first broom. Imagine how hard it was to clean 2,000 years ago. This museum allow us to appreciate cleaning on a different level. If you happen to be in the Idaho area, pay a visit. If not, just visit their site: www.museumofclean.com/wp/

A Note from the EditorIn less than 30 days summer is officially over. The hot days will gradually cool down and give way to Autumn. Summer typically means more time to slow down and take a well deserved vacation. For others it’s the time to rack in more projects, especially those performed outdoors such as exterior cleaning and power washing. Detailed indoor clean-ing such as bathroom restorations, floor stripping and waxing at schools, for example, are scheduled taking advantage of school summer break.

At Cavalier we have not slowed down a bit, especially with our school custom-ers, preparing the school facilities for the first day of the school year. And we are also assisting our commercial and owner occupied customers in preparing their facilities for Autumn.

We all know that the basic cleaning tools, brooms and mops, will always be around— Just better and improved. Major advances and breakthroughs have taken place in the technology arena and the cleaning industry has not been an exception. In this issue we highlight tools for calculating energy savings, mats that suck dirt off shoes and living green walls that clean the air. The cleaning industry has come a long way since the invention of the first vacuum and the way we do business. It really is an exciting time to be in the cleaning industry and contribute to the cleaning of our planet, one office at a time.

We would like to thank our long time partner Liberty Property Trust for this wonderful recognition

As a part of Cavalier’s formal recognition program, TeamMate of the Quarter awards are presented to field TeamMates with at least 90 days of service, who maintain outstanding attendance and safety records, and perform their jobs with excep-tional efficiency/effectiveness. Teammate of the Quarter winners, selected by their Regional Directors, receive a certificate and $200 monetary award. 3Q TeamMates of the Quarter are: DC Region - Roger Reyes. For more than 6 years, Roger has provided outstanding service to tenants at 1750 H Street in Washington, DC. Roger has excellent attendance and safety records, and has received numerous customer commendations for outstanding job performance. MD Region – Freddy Rubio. Since December 2010, Freddy has provided janitorial services to the YMCA in Frederick, MD. Freddy demonstrates great skill in communicating with customers, and providing timely and effective feedback to his management team. In a heavily used, community facility, Freddy has been recognized on several occasions for outstanding job performance. NC Region – Oneyda Madrid. Oneyda, employed by Cavalier since September 2008, supervises a team who provides service to the Biltmore Building in Greensboro, NC. Oneyda provides positive leadership that has resulted in minimal TeamMate turnover and high customer satisfaction. NVA Region – Tena Hensley. Since December 2008, Tena has provided service to the FEMA building in Winchester, VA. Tena goes beyond expectations in meeting customer require-ments. She and her staff have received numerous commendations from facility management and building tenants. SVA – Patricia Bradley- For almost 13 years, Pat has serviced accounts in Richmond, VA. Pat has exceptional people skills and is a team player who shares ideas and experiences, and pitches in when needed with other accounts. Pat has received numerous customer and tenant commendations for “above and beyond” service.

And the Awards go to...By Linda C. Pendergrass

TeamMates Issue 03 Late Summer 2012 5TeamMates Issue 03 Late Summer 2012 4

Day cleaning or not? New Product Feature- Dirt Sucking Mat

Much has been said about the benefits of Day Cleaning and how it saves energy and operational costs. However, in order for this program to be a success tenants, property managers and cleaning companies need to work together. There are hurdles along the way, but with proper planning and implementation, the transition from night cleaning to day cleaning will be smoother.Increased Satisfaction:Organizations that have successfully implemented day cleaning programs also have increased satisfaction from both building occupants and custodial workers. For instance, complaints regarding cleaning frequency and effectiveness are reduced because managers and building occupants see the cleaning being done. Cleaners are also happier working during the day so they can have more family time at night.Communicating Day Cleaning:Day cleaning can be successfully implemented, but it requires ongoing communication between the facility executive, building occupant and the cleaner. When cleaning will create an interruption or eyesore, such as in the restroom, the difference between compliments and complaints is communication. In addition to the cleaner, building occupants need to make adjustments in their expectations of the custodial staff. As the building culture adjusts to day cleaning, typically occupants adjust and begin utilizing cleaning times to do things away from their offices.Day Cleaning Around Building Occupants:When day cleaning, custodial staffs must be conscious to minimize office interruptions. In most cases, this is easily done through cooperation with building occupants. Many facilities have experienced day cleaning success by limiting the amount of times custodial workers enter occupant cubes to empty trash. Instead, building occupants empty their own trash into a centralized receptacle at the end of the day and the cleaner removes it from the facility.Cleaning around building occupants can be effective by training cleaners on how to interface with occupants, how to be minimally invasive in their office space and how to be empathetic and flexible when changes to the schedule occur. Healthy High Performance Cleaning (HHPC) Day program follows a proven transition process to ensure a successful conversion from the traditional night time model to cleaning during day time hours. Day clean challenges include: occupant acceptance, scheduling daily and periodic work, communication skills, managing “Wave Offs” and safety protocols (e.g. wet floors) are overcome with customer/occupant education, pre-launch department meetings, e-mail reminders, occupant communication tools, staff training and continuous quality assurance.

Source: CleanLink Minute, February 3, 2011, By Corinne ZudonyiWeb Link: http://www.cleanlink.com/cleanlinkminute/details/Day-Cleaning-Around-Building-Occupants--25684

Many homes across America have the “house rule” to take off one’s shoes before entering; a smart solution to keep dirt outside of the home. However, it’s impossible to impose such rules in a commercial setting. A Japanese company, Paionia Furyokuki, has developed a door mat that literally sucks the dirt off shoes when users step on it. The way the mat works is that when the sensors detect someone approaching, it turns on the cleaner. When the user steps on the mat, dirt is sucked by the mat’s tiny vacuums and the dirt collected is deposited in a container underneath the mat. Since, it does not require installation, the mat can be used right out the box. This cleaning system is a marvel in preventing dirt from being brought into the building. By minimizing dirt in the building the floor surfaces suffer less damage from dirt which acts as sand paper. This mat could also be practical in areas such as clean rooms and labs. The only draw back to this mat is the $6,250.00 price tag. The cost might be pricey but this could be the start of a new generation of cleaning mats. Hopefully, with enough demand and competition the price would drop and be available at a more affordable price.Visit: http://gizmodo.com/5919189/ridiculous-vacuum-floormat-sucks-the-dirt-right-off-your-shoes to watch the video and see the mat in action.

Energy Efficiency CalculatorIf you are thinking of finding ways of making a positive impact in the environment, you can start imple-menting a strategy for energy reduc-tion. With Johnson Diversy’s Energy Efficiency Calculator you could identify your opportunities to reduce energy costs and decrease greenhouse gas (GHG) emissions. Simply input your information to calculate your potential savings. We know your building is unique, so your results are estimated based on Johnson Controls’ experience of working in buildings like yours. Try it and you’ll be amazed how much you could save in energy costs while reducing carbon emissions, improving air quality, increasing productivity, and more.www.makeyourbuildingswork.com/energy-efficiency-calculator/

TeamMates Issue 03 Late Summer 2012 5TeamMates Issue 03 Late Summer 2012 4

Day cleaning or not? New Product Feature- Dirt Sucking Mat

Much has been said about the benefits of Day Cleaning and how it saves energy and operational costs. However, in order for this program to be a success tenants, property managers and cleaning companies need to work together. There are hurdles along the way, but with proper planning and implementation, the transition from night cleaning to day cleaning will be smoother.Increased Satisfaction:Organizations that have successfully implemented day cleaning programs also have increased satisfaction from both building occupants and custodial workers. For instance, complaints regarding cleaning frequency and effectiveness are reduced because managers and building occupants see the cleaning being done. Cleaners are also happier working during the day so they can have more family time at night.Communicating Day Cleaning:Day cleaning can be successfully implemented, but it requires ongoing communication between the facility executive, building occupant and the cleaner. When cleaning will create an interruption or eyesore, such as in the restroom, the difference between compliments and complaints is communication. In addition to the cleaner, building occupants need to make adjustments in their expectations of the custodial staff. As the building culture adjusts to day cleaning, typically occupants adjust and begin utilizing cleaning times to do things away from their offices.Day Cleaning Around Building Occupants:When day cleaning, custodial staffs must be conscious to minimize office interruptions. In most cases, this is easily done through cooperation with building occupants. Many facilities have experienced day cleaning success by limiting the amount of times custodial workers enter occupant cubes to empty trash. Instead, building occupants empty their own trash into a centralized receptacle at the end of the day and the cleaner removes it from the facility.Cleaning around building occupants can be effective by training cleaners on how to interface with occupants, how to be minimally invasive in their office space and how to be empathetic and flexible when changes to the schedule occur. Healthy High Performance Cleaning (HHPC) Day program follows a proven transition process to ensure a successful conversion from the traditional night time model to cleaning during day time hours. Day clean challenges include: occupant acceptance, scheduling daily and periodic work, communication skills, managing “Wave Offs” and safety protocols (e.g. wet floors) are overcome with customer/occupant education, pre-launch department meetings, e-mail reminders, occupant communication tools, staff training and continuous quality assurance.

Source: CleanLink Minute, February 3, 2011, By Corinne ZudonyiWeb Link: http://www.cleanlink.com/cleanlinkminute/details/Day-Cleaning-Around-Building-Occupants--25684

Many homes across America have the “house rule” to take off one’s shoes before entering; a smart solution to keep dirt outside of the home. However, it’s impossible to impose such rules in a commercial setting. A Japanese company, Paionia Furyokuki, has developed a door mat that literally sucks the dirt off shoes when users step on it. The way the mat works is that when the sensors detect someone approaching, it turns on the cleaner. When the user steps on the mat, dirt is sucked by the mat’s tiny vacuums and the dirt collected is deposited in a container underneath the mat. Since, it does not require installation, the mat can be used right out the box. This cleaning system is a marvel in preventing dirt from being brought into the building. By minimizing dirt in the building the floor surfaces suffer less damage from dirt which acts as sand paper. This mat could also be practical in areas such as clean rooms and labs. The only draw back to this mat is the $6,250.00 price tag. The cost might be pricey but this could be the start of a new generation of cleaning mats. Hopefully, with enough demand and competition the price would drop and be available at a more affordable price.Visit: http://gizmodo.com/5919189/ridiculous-vacuum-floormat-sucks-the-dirt-right-off-your-shoes to watch the video and see the mat in action.

Energy Efficiency CalculatorIf you are thinking of finding ways of making a positive impact in the environment, you can start imple-menting a strategy for energy reduc-tion. With Johnson Diversy’s Energy Efficiency Calculator you could identify your opportunities to reduce energy costs and decrease greenhouse gas (GHG) emissions. Simply input your information to calculate your potential savings. We know your building is unique, so your results are estimated based on Johnson Controls’ experience of working in buildings like yours. Try it and you’ll be amazed how much you could save in energy costs while reducing carbon emissions, improving air quality, increasing productivity, and more.www.makeyourbuildingswork.com/energy-efficiency-calculator/

TeamMates Issue 03 Late Summer 2012 3TeamMates Issue 03 Late Summer 2012 6

Sightseeing: Cleaning is a thing of the pastFor those living in the Washington Metro area, wonderful museums abound. From art, science, history to space, there is a museum for every member of the family. But did you know that in Pocatello, Idaho, there is a 50,000 square foot museum dedicated to cleaning? This massive brick structure that dates back to 1916, houses thou-sands of artifacts, equipment, paintings, sculptures and art from around the world that is cleaning related. This unique collection began when the museun owner, Don Aslett, founder and chairman of Varsity Contractor’s, Inc. acquired a 1907 hand-pump vacuum. His vast collection of items also came from donations made by employees, family, friends and artists. The main goal of the museum is to showcase the impact of cleaning on mankind and the environment. The cleaning industry has definitely come a long way since the invention of the first broom. Imagine how hard it was to clean 2,000 years ago. This museum allow us to appreciate cleaning on a different level. If you happen to be in the Idaho area, pay a visit. If not, just visit their site: www.museumofclean.com/wp/

A Note from the EditorIn less than 30 days summer is officially over. The hot days will gradually cool down and give way to Autumn. Summer typically means more time to slow down and take a well deserved vacation. For others it’s the time to rack in more projects, especially those performed outdoors such as exterior cleaning and power washing. Detailed indoor clean-ing such as bathroom restorations, floor stripping and waxing at schools, for example, are scheduled taking advantage of school summer break.

At Cavalier we have not slowed down a bit, especially with our school custom-ers, preparing the school facilities for the first day of the school year. And we are also assisting our commercial and owner occupied customers in preparing their facilities for Autumn.

We all know that the basic cleaning tools, brooms and mops, will always be around— Just better and improved. Major advances and breakthroughs have taken place in the technology arena and the cleaning industry has not been an exception. In this issue we highlight tools for calculating energy savings, mats that suck dirt off shoes and living green walls that clean the air. The cleaning industry has come a long way since the invention of the first vacuum and the way we do business. It really is an exciting time to be in the cleaning industry and contribute to the cleaning of our planet, one office at a time.

We would like to thank our long time partner Liberty Property Trust for this wonderful recognition

As a part of Cavalier’s formal recognition program, TeamMate of the Quarter awards are presented to field TeamMates with at least 90 days of service, who maintain outstanding attendance and safety records, and perform their jobs with excep-tional efficiency/effectiveness. Teammate of the Quarter winners, selected by their Regional Directors, receive a certificate and $200 monetary award. 3Q TeamMates of the Quarter are: DC Region - Roger Reyes. For more than 6 years, Roger has provided outstanding service to tenants at 1750 H Street in Washington, DC. Roger has excellent attendance and safety records, and has received numerous customer commendations for outstanding job performance. MD Region – Freddy Rubio. Since December 2010, Freddy has provided janitorial services to the YMCA in Frederick, MD. Freddy demonstrates great skill in communicating with customers, and providing timely and effective feedback to his management team. In a heavily used, community facility, Freddy has been recognized on several occasions for outstanding job performance. NC Region – Oneyda Madrid. Oneyda, employed by Cavalier since September 2008, supervises a team who provides service to the Biltmore Building in Greensboro, NC. Oneyda provides positive leadership that has resulted in minimal TeamMate turnover and high customer satisfaction. NVA Region – Tena Hensley. Since December 2008, Tena has provided service to the FEMA building in Winchester, VA. Tena goes beyond expectations in meeting customer require-ments. She and her staff have received numerous commendations from facility management and building tenants. SVA – Patricia Bradley- For almost 13 years, Pat has serviced accounts in Richmond, VA. Pat has exceptional people skills and is a team player who shares ideas and experiences, and pitches in when needed with other accounts. Pat has received numerous customer and tenant commendations for “above and beyond” service.

And the Awards go to...By Linda C. Pendergrass

Green Corner

TeamMates Issue 03 Late Summer 2012 7TeamMates Issue 03 Late Summer 2012

Giving bright minds a chance

By Maria “Cece” Tueros

On July 24, Cavalier Services awarded the 2012 Kylie Page Warnecki Scholarship to two winners.The first winner, Estela Velasquez, is the daughter of Arabela Velasquez, who works as a part-time Teammate at Canal Center properties. Estela graduated from Mount Vernon High School in May 2012, holding a GPA of 4.017. She will attend Virginia Tech University in the fall of 2012.Estela was involved in numerous school activities and organizations, including: the Student Government Association as class Treasurer, Secretary of the National Spanish Honor Society, member of the History Honor Society, member of the Ecology Club, President of Ritmo Latino, and representative of the Latino Leadership Group.Estela was awarded The National History Day Regional, The Pamplin Leader Award and The Academic Excellence IB Spanish. In addition, her community activities include tutoring elementary school students and helping out the environment by picking up trash along the Potomac River.The second winner is William Perdomo, the son of Lillian Perdomo, who serves as our night building supervisor at GenVec properties. William will be attending the University of Maryland as a full time student this fall while working part-time to support his educational goals. William works as a part-time teller at BB&T, he likes to devote his free time to his church youth group and weightlifting club.Cavalier Services congratulates Estela and William for their great educational achievements!

We all know how beneficial to indoor air quality plants are. At Edmonton International Airport in Canada this concept was taken further. A gorgeous living green wall was installed making the interior of the airport more beautiful and healthier. Created by the Vancouver-based Green Over Grey, it features 8,000 plants representing 32 different species. The plant installation, which is a true work of art, cleans the air from CO2 and pollutants.No soil is used in the project, as the walls are completely hydroponic, and they are monitored closely to ensure that every part receives the right amount of water. The rigid waterproof eco-panels are made from post consumer food grade plastic such as milk jugs, plastic bags, soda bottles, etc. and the moss mimicking rooting material is made from recycled fibres from the textile industry. Most of the species are plants that NASA has proven substantially improve indoor air quality are included.

From left to right: Bill Warnecki, Estela Velasquez, William Perdomo and Maria “Cece” Tueros

the following Customers to our growing list of Cavalier Partners:Cavalier Welcomes

Powhatan Medical

Cavalier staff with BSCAI certifications

In the process of obtaining certification

2

As a part of gaining deeper knowledge and skill in the latest carpet cleaning techniques, Guillermo Simpsom, manager of Special Services, participated in the Institute of Inspection Cleaning and Restoration Certification course. The course is designed to teach the art and science of carpet cleaning to professional service providers, as well as others in related industries. The emphasis of this course is placed on practical application, identifying fiber, yarn and carpet constructions, style types and finishes, soiling conditions, cleaning science and methodology, and other issues and concerns faced by individuals who maintain and clean installed broadloom carpet.The first critical component in programmed maintenance and cleaning is routine vacuum-ing coupled with rapid response to spots and spills. Carpet serves as a “sink” or collection point for everything that is tracked in or settles from the air. Ultimately, however, even the best maintained carpet must be thoroughly cleaned to empty the “sink.”Professionals who participate in this program can earn the cleantrust-certified logo and have the equipment, training and experience not only to empty the “sink,” but also to restore the color and beauty of commercial carpet, while improving overall indoor environ-mental quality in the building.Cavalier Special Services is equipped not only with the latest technology in carpet cleaning but also with techniques to tackle any type of carpet or floor cleaning, maintenance and restoration. Not all carpet stains are equal and knowing how to treat it not only makes a difference in the service but also in our ability to accurately estimate the associated costs, labor and time.

2722 Merrilee Drive, Suite 300 • Fairfax, VA 22031Phone: 703.849.1100 • Toll-Free: 888.57.CLEAN • Fax: 703.849.1116 • www.cavalierservices.com

TeammaTesL a t e S u m m e r 2 0 1 2 • V o l u m e 1 3 • I s s u e 3

1234

Special Services

TeamMates Issue 03 Late Summer 2012

And the Awards Go to. . .

Giving Bright Minds a Chance

Embracing Cert if icat ion of TeamMates

In This Issue

567 Caval ier Welcomes

New Partners

Day Cleaning or Not?

Customer Recognit ion

New Product Feature- Dirt Sucking Mat

8

Rohan Construction Group, Inc. has been providing quality services for your projects for over 10 years. We stand by our commitment to high quality work and customer satisfaction. We provide a wide range of general contracting, painting, and renovation services. Whether it’s a building/home that needs a fresh coat of paint, or in need of more extensive repairs such as framing, or problems caused by water damage, we have the expert painters and carpenters to get the job done on time and on budget.Our goal is to exceed your expectations!

www.rohancg.com

Construction ServicesEmbracing Certification of TeamMates

By Bill Warnecki

When I think about Cavalier differentiators from our competitors, I always think about the profes-sional achievements of our staff in obtaining industry certifications through BSCAI (Building Services Contractors Association International). RBSM (Registered Building Service Manager) and CBSE (Certified Building Service Executive) designations are symbols of excellence in the building services industry. Only building service professionals demonstrating the desire to excel and proven industry competence earn these designations. In keeping with Cavalier’s continuous improvement philosophy, RBSM and CBSE certifications are required of Operations TeamMates at all management levels. Applicants who meet length of service requirements must successfully complete and pass a comprehensive full-day examination. The examination covers all aspects of building service contracting including, management, customer, employee and Union relations, chemicals and chemistry, and industry technology. As Facility and Property Managers, why not ask your service contractors for their accomplish-ments? What they have done for their industry and what they have learned that could help you as the manager of assets? Plumbers, electricians, elevator techs all need certification to work in their respective trade, so why not janitorial providers? You ask your property management team members to participate in real estate industry certifications such as CFM (Certified Facility Manager) and RPA (Real Property Administrators). Why not hold your entire team to the same professional standard, including your janitorial managers?I know that the professionalism of our Team is a big differentiator, but I think about it more for the personal standpoint of how proud I am of our Operations team —the time, effort and commitment it takes to achieve these certifications. Cavalier embraces the certification process and has put more TeamMates through the process than any other U.S. building services contactor. Turn the page to see the TeamMates who hold the CBSE and RBSM designations.

Corporate Office2722 Merrilee Drive

Suite 300Fairfax, VA 22031

703.849.1100

Executive TeamKevin Rohan, CBSE

Chief Executive Officer

Bill Warnecki, CBSEPresident

Paul RenickChief Financial Officer

Maria TuerosHuman Resources Manager

Linda Pendergrass, CQMDirector of Performance Management

Karen Castro Graphic Designer/ Marketing Coordinator

Regional DirectorsJohn Dublin, RBSM

Northern Virginia Region

Sam You, RBSMMaryland Region

TBDSouthern Virginia Region

Dorel Watley, RBSMWashington, D.C. Region

Jeffrey Ritz, RBSMNorth Carolina Region

Business Development TeamJulie Greaf

Metropolitan Region

Johnny AdkinsNorth Carolina Region

Christina Karnilowicz Market Research Analyst

TEAMMATESA quarterly publication produced by Cavalier Services, Inc., designed to enhance communication lines and foster a cooperative environment through-out the community of client partners, TeamMates, and vendors. Articles and information for submission should be accompanied by author name and may be mailed or e-mailed. Please send your feedback, comments or suggestions to the editor at: Cavalier Services, Inc., 2722 Merrilee Drive, Suite 300, Fairfax, Virginia 22031 or kcastro@cavalierservices.com. © 2012, Cavalier Services, Inc.