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Central Application (Cargospot) Support (CAS) Team … · For our Central Application Support, ... Set-up and maintain system documentation (User Manuals, ... Assistant Customer Service

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Page 1: Central Application (Cargospot) Support (CAS) Team … · For our Central Application Support, ... Set-up and maintain system documentation (User Manuals, ... Assistant Customer Service

Please send your application in

English with CV, photo, motivation

letter, certificates, possible starting

date and salary expectations as

soon as possible only by e-mail to:

Paul Marsman

Swissport Cargo Services

Schiphol Airport Amsterdam

[email protected]

Swissport International Ltd. provides ground services for around 116 million

passengers and 3.5 million tonnes of cargo a year (the latter using some 105

warehouses with a total floor area of over 420 000 square metres) on behalf of

some 650 client companies. With its workforce of around 39 000 personnel,

Swissport is active at 191 airports in 38 countries on five continents and

generates consolidated operating revenue of approximately CHF 2.0 billion.

Swissport was named Global Aviation Ground Services company 2012 and has

been awarded Cargo Handling Agent of the Year 2012.

For our Central Application Support, based at Schiphol Airport in the

Netherlands, we are looking for an experienced and self-motivated

Central Application (Cargospot) Support (CAS) Team Member

who is available as soon as possible.

Responsibilities and Main tasks Central Application Support staff:

1. Maintenance and Development of the Cargo applications (mainly

Cargospot) used in:

a. Operations

b. Customs interfaces

c. Accounting (Invoicing)

d. Hand held Terminals

e. Swissport Tracking & Tracing web-site (Freightfinder)

2. Functional Designs.

3. 2nd

Line Support to local Super Users or local / regional IT organization.

4. Acceptance testing.

5. Standardization and automation of test procedures.

6. Bug reporting.

7. Communication with software provider about pending change requests

and bug reports.

8. Training (Train-the-Trainer).

9. Implementation Support, on-site and off-site.

Page 2: Central Application (Cargospot) Support (CAS) Team … · For our Central Application Support, ... Set-up and maintain system documentation (User Manuals, ... Assistant Customer Service

Please send your application in

English with CV, photo, motivation

letter, certificates, possible starting

date and salary expectations as

soon as possible only by e-mail to:

Paul Marsman

Swissport Cargo Services

Schiphol Airport Amsterdam

[email protected]

10. Set-up and maintain system documentation (User Manuals, Hand-Outs,

Release Notes, evaluate documentation delivered by the software

provider).

The CAS staff must have the following skills available to accomplish

above activities:

Detailed knowledge of Cargospot Handling (functionality and data model)

Detailed knowledge of cargo handling operations and processes

Knowledge on administrator level of operating system and database

(assumed to be: MS-Windows 2000 / MS-SQL Server)

Knowledge of the selected report writing tool (Crystal Reports).

Detailed experience with software test procedures and methodologies

Training experience

Good communicative skills at all levels (English)

Experience in business and functional analyses

Knowledge of Swissport Cargo Services organization

Knowledge of the financial accounting structure (for the support and control

of the accounting interfaces from Cargospot Handling to the various

accounting packages)

Willingness to travel

Our ideal candidate should be honest, discreet, loyal, flexible, as well as able to

work under pressure and willing to go “the extra mile”. If you are looking for a

challenge in a rapidly changing environment and are motivated to work in a

large multicultural Group, then this position will be an excellent opportunity for

you.

Swissport International Ltd. is looking forward to receiving your

application!