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Central London Congestion Charging David Hutchinson GREATER LONDON AUTHORITY International Union of Air Pollution Prevention and Environmental Protection Association in association with the Integrated Program on Urban, Regional and Global Air Pollution Mexico City January 19-23 2004

Central London Congestion Charging

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International Union of Air Pollution Prevention and Environmental Protection Association in association with the Integrated Program on Urban, Regional and Global Air Pollution Mexico City January 19-23 2004. Central London Congestion Charging. David Hutchinson GREATER LOND ON AUTHORITY. - PowerPoint PPT Presentation

Text of Central London Congestion Charging

  • Central London Congestion Charging

    David Hutchinson GREATER LONDON AUTHORITYInternational Union of Air Pollution Prevention and Environmental Protection Association in association with theIntegrated Program on Urban, Regional and Global Air Pollution Mexico City January 19-23 2004

  • What I will talk about todayBackground and context

    Operation of the scheme

    Projected impacts of the scheme

    Importance of monitoring

    Some early indicative results

    Issues we have had to overcome

  • Central LondonGreater London - largest urban area in Europe, over 7 million population Central London - 1 million workers, heart of UK business, government, media, heritage Suffered worst traffic congestion in the UKaverage traffic speeds 15km/hrvehicles typically spent half their time in queues Congestion was increasing, costing people and business time and money General acceptance - something had to be done

  • Part of a wider strategyCongestion charging part of London-wide Strategy - No.1 priority tackling congestion Integrated approach: public transport; parking & loading enforcement; congestion charging Extensive public consultation over 18 months Public transport improvements in advance Associated traffic management Commitment to monitoring and adjustments

  • So how does congestion charging work?

  • Daily, weekly, monthly or annual payment, for individual vehicle registration number

    Flat charge of 5 per day (Monday - Friday 7am - 6.30pm) for all vehiclesPayment by post, telephone, internet, SMS, or at self service machines, retail outlets and some petrol stationsPayment available up until midnight, but charge rises to 10 after 10pm

    Paying the Charge

  • EnforcementVehicle registration numbers observed by fixed and mobile cameras and compared with payment database Cameras linked to automatic number plate recognition technology If no record of payment by midnight, 80 penalty charge sent to registered keeper of vehicle Vehicles of persistent evaders clamped and / or removed

  • Camera enforcement

  • Colour Contextual Image

    Monochrome Image from ANPR camera

    ANPR system output

    Evidential Record Summary

    Number Plate image from ANPR camera, Lane 1

  • Key Exemptions and DiscountsMotorbikes/mopedsMilitary vehiclesEmergency servicesTaxis and licensed minicabsDisabled personsBuses, coaches and minibusesCertain alternative fuel vehiclesBreakdown & recovery vehiclesCertain health service workers90% discount for residents of zone

  • Projected impactsReduce traffic inside charging zone by 10-15% and 2-3% in Inner London Cut traffic delays by 20-30% inside charging zone and 5-10% outside Traffic speeds increase by 10-15% inside charging zone and 2-4% immediately outside Help bus operations Improve journey times and reliability Net revenues of 130 million per year

  • Improvements: bus network, including night services network accessibility safety and security for pedestrians and cyclists interchanges

    Accelerating road and bridge maintenance

    Transport funding for local authorities Investing the revenue early years

  • Investing the revenue - long termExpanded Underground and rail capacity: new services across and around London New river crossings of the River ThamesImproved access to Londons town centresTram or segregated bus schemes Selected improvements to Londons roads

  • Public Transport ImprovementsSubstantial enhancements to bus capacity:- New routes- Frequency increases on existing routes- Introduction of larger busesNew 24-hour services Bus fares frozenBetter enforcement of bus lanesBetter information & securitySome improvements on Underground & Rail

  • Monitoring the impactsComprehensive 5 year monitoring programmeTraffic patterns and traffic conditionsPublic transport operations and passenger levelsSocial impacts, including vulnerable groupsBusiness and economic effectsEnvironmental impacts, particularly air qualityCase studiesResults published every yearFirst Annual Report published 3 June 2003

  • Some early success20% reduction in traffic entering the zoneSample traffic reduction of 16% within the zoneNo increase in traffic on Inner Ring RoadNo significant change in traffic levels outside the zoneSample traffic speeds within the zone increased by 10-15%Around 100,000 payments received each dayPublic transport able to handle displaced car usersBus patronage increased by 14% in peak hour

  • Traffic entering the congestion charging zone

    select cz boundary charging hrs

    138930138930

    142646142646

    141260141260

    142131142131

    142219142219

    137256137256

    140003140003

    140732140732

    142857142857

    143957143957

    102557102557

    109350109350

    110026110026

    110918110918

    108795108795

    107044107044

    112409112409

    113720113720

    115412115412

    114235114235

    108727108727

    113104113104

    113936113936

    115726115726

    113786113786

    108355108355

    113473113473

    113537113537

    115154115154

    113295113295

    107805.5107805.5

    112639112639

    114089114089

    115175115175

    112782112782

    109342109342

    113802113802

    114383114383

    115762115762

    116010116010

    110129110129

    114903114903

    114883114883

    114108114108

    112766112766

    110955110955

    114297114297

    116640116640

    116863116863

    114820114820

    109111109111

    112541112541

    113926113926

    111200111200

    00

    00

    103432103432

    108383108383

    112164112164

    111713111713

    Date

    Total Flow (vehicles excl 2-wheelers)

    Flow on 16 High-flow Inbound Gateway Sites during the Charging Hours (07:00 - 18:30)

    select in CZ charging hours

    116460

    118992

    118768

    117632

    120218

    114581

    116461

    119386

    120779

    120301

    96222

    102650

    101165

    102934

    100979

    98026

    102846

    103647

    104731

    105551

    100893

    103784

    102864

    104808

    105581

    100509

    105394

    105064

    105176

    106636

    93513

    99167

    99815

    100942

    101372

    96451

    99327

    100153

    100836

    102993

    99285

    106301

    106419

    106964

    106136

    103371

    105415

    106795

    109584

    106488

    101065

    104208

    104221

    103555

    0

    0

    95007

    101276

    102432

    100736

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 15 One-way Charging Zone Sitesduring the Charging Hours (07:00 - 18:30)

    select on IRR charging hours

    136788136788

    139698139698

    141000141000

    143281143281

    138580138580

    138627138627

    138314138314

    141493141493

    145563145563

    147522147522

    124174124174

    132123132123

    134136134136

    134914134914

    134501134501

    130743130743

    137111137111

    138298138298

    143226143226

    141225141225

    134924134924

    139784139784

    140263140263

    141853141853

    140994140994

    137254137254

    141269141269

    142147142147

    145304145304

    141554141554

    136882136882

    141942141942

    144021144021

    141666141666

    143310143310

    138808138808

    144123144123

    143856143856

    145825145825

    146412146412

    137531137531

    141709141709

    143961143961

    144452144452

    144451144451

    139687139687

    143128143128

    144380144380

    145205145205

    145284145284

    138236138236

    141461141461

    142919142919

    143362143362

    00

    00

    131691131691

    138920138920

    140559140559

    141697141697

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 12 One-way Inner Ring Road Sitesduring the Charging Hours (07:00 - 18:30)

    av weekly north

    14771499.214831577.81544.41620.3333333333

    11499.611093.49754.211374.411622.411815.3333333333

    1153511216.610813.41112411073.611007.6666666667

    11992.411775.811232.611503.411479.611530

    9860.69740.69641.69867.69975.810032.3333333333

    5854.459095450.858565847.65972.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Northern Screenline by Time Period

    av weekly east

    1710.61734.41766.21799.218291890.6666666667

    9840.898019041.89816.69849.29902.3333333333

    10218.410438.69966.69975.610022.89977.3333333333

    10872.81105310805.210642.61089210607.6666666667

    9203.29538.69216.69294.69365.29446

    5099.85238.65044.24973.85067.44921.6666666667

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Eastern Screenline by Time Period

    av weekly south

    2425.42345.22345.82338.22355.42540.6

    9781.4890787109233.69289.69603.8

    9160.28455.884148481.687138888

    9359.88637.88567.88697.488599031.2

    7938.67185.87145.8733272977558.2

    4658.2425343994376.84392.44607.6

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Southern Screenline by Time Period

    av weekly west

    2403.623852424.62548.42545.62599.3333333333

    1373313961.613126.213973.414241.214167.6666666667

    13089.413156.21302913158.81329713052.3333333333

    13613.213593.41323413486.813738.213499

    11702.811761.211608.811879.612038.812038.3333333333

    66796770.26792.667056797.86769.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Western Screenline by Time Period

  • Traffic inside the congestion charging zone

    select cz boundary charging hrs

    138930

    142646

    141260

    142131

    142219

    137256

    140003

    140732

    142857

    143957

    102557

    109350

    110026

    110918

    108795

    107044

    112409

    113720

    115412

    114235

    108727

    113104

    113936

    115726

    113786

    108355

    113473

    113537

    115154

    113295

    107805.5

    112639

    114089

    115175

    112782

    109342

    113802

    114383

    115762

    116010

    110129

    114903

    114883

    114108

    112766

    110955

    114297

    116640

    116863

    114820

    109111

    112541

    113926

    111200

    0

    0

    103432

    108383

    112164

    111713

    Date

    Total Flow (vehicles excl 2-wheelers)

    Flow on 16 High-flow Inbound Gateway Sites during the Charging Hours (07:00 - 18:30)

    select in CZ charging hours

    116460

    118992

    118768

    117632

    120218

    114581

    116461

    119386

    120779

    120301

    96222

    102650

    101165

    102934

    100979

    98026

    102846

    103647

    104731

    105551

    100893

    103784

    102864

    104808

    105581

    100509

    105394

    105064

    105176

    106636

    93513

    99167

    99815

    100942

    101372

    96451

    99327

    100153

    100836

    102993

    99285

    106301

    106419

    106964

    106136

    103371

    105415

    106795

    109584

    106488

    101065

    104208

    104221

    103555

    0

    0

    95007

    101276

    102432

    100736

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 15 One-way Charging Zone Sitesduring the Charging Hours (07:00 - 18:30)

    select on IRR charging hours

    136788

    139698

    141000

    143281

    138580

    138627

    138314

    141493

    145563

    147522

    124174

    132123

    134136

    134914

    134501

    130743

    137111

    138298

    143226

    141225

    134924

    139784

    140263

    141853

    140994

    137254

    141269

    142147

    145304

    141554

    136882

    141942

    144021

    141666

    143310

    138808

    144123

    143856

    145825

    146412

    137531

    141709

    143961

    144452

    144451

    139687

    143128

    144380

    145205

    145284

    138236

    141461

    142919

    143362

    0

    0

    131691

    138920

    140559

    141697

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 12 One-way Inner Ring Road Sitesduring the Charging Hours (07:00 - 18:30)

    av weekly north

    14771499.214831577.81544.41620.3333333333

    11499.611093.49754.211374.411622.411815.3333333333

    1153511216.610813.41112411073.611007.6666666667

    11992.411775.811232.611503.411479.611530

    9860.69740.69641.69867.69975.810032.3333333333

    5854.459095450.858565847.65972.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Northern Screenline by Time Period

    av weekly east

    1710.61734.41766.21799.218291890.6666666667

    9840.898019041.89816.69849.29902.3333333333

    10218.410438.69966.69975.610022.89977.3333333333

    10872.81105310805.210642.61089210607.6666666667

    9203.29538.69216.69294.69365.29446

    5099.85238.65044.24973.85067.44921.6666666667

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Eastern Screenline by Time Period

    av weekly south

    2425.42345.22345.82338.22355.42540.6

    9781.4890787109233.69289.69603.8

    9160.28455.884148481.687138888

    9359.88637.88567.88697.488599031.2

    7938.67185.87145.8733272977558.2

    4658.2425343994376.84392.44607.6

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Southern Screenline by Time Period

    av weekly west

    2403.623852424.62548.42545.62599.3333333333

    1373313961.613126.213973.414241.214167.6666666667

    13089.413156.21302913158.81329713052.3333333333

    13613.213593.41323413486.813738.213499

    11702.811761.211608.811879.612038.812038.3333333333

    66796770.26792.667056797.86769.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Western Screenline by Time Period

  • Traffic on the Inner Ring Road

    select cz boundary charging hrs

    138930

    142646

    141260

    142131

    142219

    137256

    140003

    140732

    142857

    143957

    102557

    109350

    110026

    110918

    108795

    107044

    112409

    113720

    115412

    114235

    108727

    113104

    113936

    115726

    113786

    108355

    113473

    113537

    115154

    113295

    107805.5

    112639

    114089

    115175

    112782

    109342

    113802

    114383

    115762

    116010

    110129

    114903

    114883

    114108

    112766

    110955

    114297

    116640

    116863

    114820

    109111

    112541

    113926

    111200

    0

    0

    103432

    108383

    112164

    111713

    Date

    Total Flow (vehicles excl 2-wheelers)

    Flow on 16 High-flow Inbound Gateway Sites during the Charging Hours (07:00 - 18:30)

    select in CZ charging hours

    116460

    118992

    118768

    117632

    120218

    114581

    116461

    119386

    120779

    120301

    96222

    102650

    101165

    102934

    100979

    98026

    102846

    103647

    104731

    105551

    100893

    103784

    102864

    104808

    105581

    100509

    105394

    105064

    105176

    106636

    93513

    99167

    99815

    100942

    101372

    96451

    99327

    100153

    100836

    102993

    99285

    106301

    106419

    106964

    106136

    103371

    105415

    106795

    109584

    106488

    101065

    104208

    104221

    103555

    0

    0

    95007

    101276

    102432

    100736

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 15 One-way Charging Zone Sitesduring the Charging Hours (07:00 - 18:30)

    select on IRR charging hours

    136788136788

    139698139698

    141000141000

    143281143281

    138580138580

    138627138627

    138314138314

    141493141493

    145563145563

    147522147522

    124174124174

    132123132123

    134136134136

    134914134914

    134501134501

    130743130743

    137111137111

    138298138298

    143226143226

    141225141225

    134924134924

    139784139784

    140263140263

    141853141853

    140994140994

    137254137254

    141269141269

    142147142147

    145304145304

    141554141554

    136882136882

    141942141942

    144021144021

    141666141666

    143310143310

    138808138808

    144123144123

    143856143856

    145825145825

    146412146412

    137531137531

    141709141709

    143961143961

    144452144452

    144451144451

    139687139687

    143128143128

    144380144380

    145205145205

    145284145284

    138236138236

    141461141461

    142919142919

    143362143362

    00

    00

    131691131691

    138920138920

    140559140559

    141697141697

    Date

    Total Flow (Vehicles excl 2-wheelers)

    Flow on 12 One-way Inner Ring Road Sitesduring the Charging Hours (07:00 - 18:30)

    av weekly north

    14771499.214831577.81544.41620.3333333333

    11499.611093.49754.211374.411622.411815.3333333333

    1153511216.610813.41112411073.611007.6666666667

    11992.411775.811232.611503.411479.611530

    9860.69740.69641.69867.69975.810032.3333333333

    5854.459095450.858565847.65972.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Northern Screenline by Time Period

    av weekly east

    1710.61734.41766.21799.218291890.6666666667

    9840.898019041.89816.69849.29902.3333333333

    10218.410438.69966.69975.610022.89977.3333333333

    10872.81105310805.210642.61089210607.6666666667

    9203.29538.69216.69294.69365.29446

    5099.85238.65044.24973.85067.44921.6666666667

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Eastern Screenline by Time Period

    av weekly south

    2425.42345.22345.82338.22355.42540.6

    9781.4890787109233.69289.69603.8

    9160.28455.884148481.687138888

    9359.88637.88567.88697.488599031.2

    7938.67185.87145.8733272977558.2

    4658.2425343994376.84392.44607.6

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Southern Screenline by Time Period

    av weekly west

    2403.623852424.62548.42545.62599.3333333333

    1373313961.613126.213973.414241.214167.6666666667

    13089.413156.21302913158.81329713052.3333333333

    13613.213593.41323413486.813738.213499

    11702.811761.211608.811879.612038.812038.3333333333

    66796770.26792.667056797.86769.3333333333

    w/b 03/02/2003

    w/b 10/02/2003

    w/b 17/02/2003

    w/b 24/02/2003

    w/b 03/03/2003

    w/b 10/03/2003

    Time Period

    Total Flow (Vehicles excl 2-wheelers)

    Average Weekday Flow on Western Screenline by Time Period

  • Bus delays due to traffic congestion

    Chart1

    2.681.33

    31.62

    Last year

    This year

    % kms not operated

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Monday-Friday

    CZ and IRR (speeds,km,qsi)

    London Buses Congestion Charging Monitoring

    First two weeks of scheme compared with same period a year agoCongestion Charging Monitoring

    Bus Speeds (in kilometres per hour)

    Monday - Friday morning peak

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year% change

    Charging Zone10.412.0+15%

    Inner Ring Road12.113.8+14%

    Percentage Scheduled Kilometres Lost due to Traffic Delays

    Monday - Friday

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year

    Charging Zone2.681.33

    Inner Ring Road3.001.62

    Congestion Charging Monitoring - High Frequency Routes Reliability (EWT)

    Last Two Weeks of February 2002 versus Last Two Weeks of February 2003

    Results for Route Groups based on Mondays to Fridays 07:30 to 18:30

    PeriodCharging ZoneInner Ring Road

    Last year2.072.06

    This year1.451.47

    CZ and IRR (speeds,km,qsi)

    00

    00

    Last year

    This year

    % kms not operated

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Monday-Friday

    11

    #REF!

    #REF!

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Trend since early January (Monday - Friday only)

    00

    00

    Last year

    This year

    Km/h

    BUS SPEEDS Monday-Friday AM peak

    00

    00

    Last year

    This year

    Excess Wait (minutes)

    BUS SERVICE RELIABILITYMonday-Friday 0730-1830

  • Bus speeds

    Chart3

    10.412

    12.113.8

    Last year

    This year

    Km/h

    BUS SPEEDS Monday-Friday AM peak

    CZ and IRR (speeds,km,qsi)

    London Buses Congestion Charging Monitoring

    First two weeks of scheme compared with same period a year agoCongestion Charging Monitoring

    Bus Speeds (in kilometres per hour)

    Monday - Friday morning peak

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year% change

    Charging Zone10.412.0+15%

    Inner Ring Road12.113.8+14%

    Percentage Scheduled Kilometres Lost due to Traffic Delays

    Monday - Friday

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year

    Charging Zone2.681.33

    Inner Ring Road3.001.62

    Congestion Charging Monitoring - High Frequency Routes Reliability (EWT)

    Last Two Weeks of February 2002 versus Last Two Weeks of February 2003

    Results for Route Groups based on Mondays to Fridays 07:30 to 18:30

    PeriodCharging ZoneInner Ring Road

    Last year2.072.06

    This year1.451.47

    CZ and IRR (speeds,km,qsi)

    Last year

    This year

    % kms not operated

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Monday-Friday

    11

    #REF!

    #REF!

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Trend since early January (Monday - Friday only)

    Last year

    This year

    Km/h

    BUS SPEEDS Monday-Friday AM peak

    Last year

    This year

    Excess Wait (minutes)

    BUS SERVICE RELIABILITYMonday-Friday 0730-1830

  • Bus reliability

    Chart2

    2.07252733841.4546730186

    2.0636524081.4718797991

    Last year

    This year

    Excess Wait (minutes)

    BUS SERVICE RELIABILITYMonday-Friday 0730-1830

    CZ and IRR (speeds,km,qsi)

    London Buses Congestion Charging Monitoring

    First two weeks of scheme compared with same period a year agoCongestion Charging Monitoring

    Bus Speeds (in kilometres per hour)

    Monday - Friday morning peak

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year% change

    Charging Zone10.412.0+15%

    Inner Ring Road12.113.8+14%

    Percentage Scheduled Kilometres Lost due to Traffic Delays

    Monday - Friday

    FIRST TWO WEEKS OF SCHEME COMPARED WITH SAME PERIOD A YEAR AGO

    Last yearThis year

    Charging Zone2.681.33

    Inner Ring Road3.001.62

    Congestion Charging Monitoring - High Frequency Routes Reliability (EWT)

    Last Two Weeks of February 2002 versus Last Two Weeks of February 2003

    Results for Route Groups based on Mondays to Fridays 07:30 to 18:30

    PeriodCharging ZoneInner Ring Road

    Last year2.072.06

    This year1.451.47

    CZ and IRR (speeds,km,qsi)

    Last year

    This year

    % kms not operated

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Monday-Friday

    11

    #REF!

    #REF!

    % SCHEDULED KILOMETRES NOT OPERATED DUE TO TRAFFIC DELAYS Trend since early January (Monday - Friday only)

    Last year

    This year

    Km/h

    BUS SPEEDS Monday-Friday AM peak

    Last year

    This year

    Excess Wait (minutes)

    BUS SERVICE RELIABILITYMonday-Friday 0730-1830

  • Payment channels100,000 payments received each day % split between all channels:Retail - 37%Web - 25%SMS - 18%Call Centre - 20% (of which 6% using IVR)

  • Key issues we have overcomeTranslating theory into practice in 33 monthsPresenting congestion charging to the publicCreating the organisational arrangementsManaging a complex projectImproving public transportManaging traffic around the charging zonePublic information

  • Further information

    Transport for London www.tfl.gov.uk

    Main public website on congestion chargingwww.cclondon.com/

    Background paperswww.tfl.gov.uk/tfl/cclondon/cc_intro.shtml