Cervone Dysart IFLA KM Tools

Supporting learning, knowledge sharing, and team-based work with Open Access and Open Source technology and tools

Frank Cervone Cervone and Associates Chicago, IL, US

Jane Dysart Dysart & Jones Associates

Toronto, ON, Canada

Topics

• Knowledge management (KM) systems • Business Intelligence (BI) systems • Document management (DM) tools • Decision table and rules engines • Knowledge representation and infomration

discovery tools • Personal knowledge management tools • Tools for specialized applications

Presenter

Presentation Notes

Today, we would like to introduce you to some tools that can be used by libraries and other information organizations for knowledge management initiatives. All of these tools are open source, although some tools may have commercial versions that provide additional functionality.

Knowledge management systems

Presenter

Presentation Notes

In this first section, we will discuss some tools that provide knowledge management solutions without the need for additional software

Cyn.in

• Collaborative Applications • Spaces • Social applications • Productivity applications • Organization and management • Search and retrieval

http://www.cynapse.com/cynin

Presenter

Presentation Notes

Collaborative applications: wikis, blogs, discussion boards, event calendars Spaces: Collaboration, subgroups Social applications: contextual conversations, status logs, people directory, profiles and infocards Productivity applications: dashboards, dynamic feeds, webdav access Organization and management: tagging, role based security, scheduled publishing Search and retrieval: multifaceted filtering

http://www.cynapse.com/cynin

OpenKM

• Similar functionality to cyn.in • More primitive user interface, but • Additional integrations

– Reporting ( JasperReports ) – Workflow ( JBPM ) – Google contacts synchronization – Abby OCR integration – Zoho integration – Google Docs integration

http://www.openkm.com/en/

http://www.openkm.com/en/

Business intelligence systems

SpagoBI

• Analysis of “big data” • Real-time analysis of events • Self-service BI

http://www.spagoworld.org/xwiki/bin/view/SpagoBI/

Presenter

Presentation Notes

SpagoBI provides a platform for analysis of large volumes of heterogeneous structured and unstructured data. It supports real-time analysis of streaming data in order to identify, interpret, give meaning to and manage data selection events. The information can be used to produce various types of documents, such as charts, reports, and thematic maps and dashboards. Additionally, SpagoBI allows any user to develop their Business Intelligence analysis independently and easily, not only with enterprise data but also with private and unstructured data, stored on the centrally or locally.

http://www.spagoworld.org/xwiki/bin/view/SpagoBI/

JasperSoft

• Commercial versions available • Cloud-based hosting • Some notable features

– Multi-Level Zoom – What-if analysis

http://www.jaspersoft.com/

Presenter

Presentation Notes

In many respects, the functionality of JasperSoft is similar to that of SpagoBI. However, as the product has commercial versions in addition to the open-source version, it has a more sophisticated user interface and more options for implementing institution such as cloud-based hosting. Some notable features include multi-level zoom which allows a user to quickly visualizes summary and detail data without having to create separate chart views. Furthermore, the browser-based ad hoc analysis interactive interface supports drilling, slicing and dicing, pivoting, filtering, and interactive charting as well as providing the ability to utilize built-in calculations to perform what-if analysis or define more advanced custom analytic functions.

http://www.jaspersoft.com/

Document management tools

Presenter

Presentation Notes

Not all organizations need tools as sophisticated as those just discussed. In those cases, other KM software tools that perform more specialized functions may be more appropriate. Document management tools are perhaps some of the most commonly used packages to implement KM efforts.

OpenDocMan

• Most widely used open source DMS • Allows you to integrate your current business

rules into the system • Notable features

– Automated document review process – Automated file expiration process – Reviewer approval and

rejection of new/changed documents

http://www.opendocman.com/



Knowledge representation and information discovery tools

TemaTres

• Manage formal representations of knowledge

http://www.vocabularyserver.com/

Ontologies Taxonomies

Thesauri List of values

http://www.vocabularyserver.com/

Media Crawler

• Java desktop application • Facilitates the management of multimedia

objects and related metadata • Built-in schemas for describing document, audio,

video and image data • Crawls a given file-system, extract metadata from

a specific set of file formats and then index the metadata fields

• May organize assets and metadata via the creation of "Smart Folders" (folders defined via a query)

http://mediacrawl.sourceforge.net

http://mediacrawl.sourceforge.net/

OpenSearchServer

http://www.open-search-server.com/

Web search

Internet

Intranet

Extranet

Desktop

Networked search

Portable search

CD

DVD

Personal tools

PiggyDB

• Supports a heuristic or bottom-up approach to discover new concepts or ideas

• Begin with using it as a flexible outliner, diary or notebook

• As database grows, shape and elaborate your knowledge

• Create highly structured content by connecting knowledge fragments to each other – Network structure – Fragments can be classified using hierarchical tags

http://sourceforge.net/projects/piggydb/?source=directory

http://sourceforge.net/projects/piggydb/?source=directory

Freeplane

http://sourceforge.net/projects/freeplane/?source=directory

Post-its

• Ordered, connected hierarchy

Edges

• Metadata (attributes)

Attributes

• Clouds • Accolade (summary node)

Grouping

Connecting nodes



Specialized tools

Presenter

Presentation Notes

In this section, we discuss specialized tools for knowledge management. Like this tie-rod tool which is used to fix the axles in a car, these specialized tools may not be commonly used, yet are essential in some knowledge management environments.

Kwok

• Asset tracking – Hardware inventory – Licenses

• Issue tracking – Helpdesk

• Service contract management • Vendor contact management • Knowledge base

http://www.kwoksys.com/



Plandora

• Resource bottle-necks • Parallel projects • Critical dead lines • Necessity for scope documentation of tasks

and requirements

http://www.plandora.org/

Social Media Tools

LinkedIn, Google+, Facebook, Twitter

• Closed groups – Virtual team

collaboration – Knowledge sharing – In one place or all over

the world

• Public for all to see • Hashtags

– Create streams of links and comments

Paper.Li

• Building on the fly newsletters

• Automatically processes more than 250 million social media posts per day

• You select what you think is relevant and publish it

KM Today by Rebecca Jones http://paper.li/rebeccajonesgal/1308329187

http://paper.li/rebeccajonesgal/1308329187

http://paper.li/rebeccajonesgal/1308329187

Yammer and Jive

• Microblogging software – Behind the firewall – Knowledge sharing and collaboration – Yammer now owned by Microsoft & being integrated

with their other products

• Toronto Public Library • The City of Yarra, Victoria, Australia

http://yarraweb2.wordpress.com/activities/thing-6-minutes-and-flipboard/

• The British Library http://www.inoutfield.com/2009/04/01/the-british-library-is-all-a-twitter-about-yammer/



http://www.inoutfield.com/2009/04/01/the-british-library-is-all-a-twitter-about-yammer/

http://www.inoutfield.com/2009/04/01/the-british-library-is-all-a-twitter-about-yammer/

Thank you

Frank Cervone Cervone and Associates Chicago, IL, US

Jane Dysart Dysart & Jones Associates

Toronto, ON, Canada

Documents

Cervone Dysart IFLA KM Tools