ch01 Management

Copyright © 2005 by South-Western, a division of Thomson LearningAll rights reserved

1

Chapter 1

Managing in a Dynamic Environment


2

Learning Objectives

• Define Managers And Management.

• Explain What Managers Do.

• Describe The Competencies Used In Managerial Work And Assess Your Current Competency Levels.


3

Managers and Managing

• Competency - A combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness.

• Managerial Competencies - Sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of managerial jobs and various types of organizations.


4

A Model of Managerial Competencies(adapted from Figure 1.1)

TeamworkCompetencyTeamwork

Competency

GlobalAwareness

Competency

GlobalAwareness

Competency

StrategicAction

Competency

StrategicAction

Competency

Planning andAdministrationCompetency


Self-ManagementCompetency


CommunicationCompetency



5

A Model of Managerial Competencies(adapted from Figure 1.1)

TeamworkCompetencyTeamwork

Competency

GlobalAwareness

Competency

GlobalAwareness

Competency

StrategicAction

Competency

StrategicAction

Competency







ManagerialEffectivenessManagerial

Effectiveness


6

Characteristics of an Organization

• An organization has a structure.

• An organization consists of a group of people striving to reach goals that individuals acting alone could not achieve.


7

Managers and Management

• A manager is a person who plans, organizes, directs and controls the allocation of human, material, financial, and information resources in pursuit of the organization’s goals.

• Management refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling.


8

Basic Managerial Functions (adapted from Figure 1.2)

OrganizingOrganizing

PlanningPlanning

ControllingControlling

LeadingLeading


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Planning

• Planning involves defining organizational goals and ways to meet them.

• Managers plan for three reasons1) Establish an overall direction for the

organization’s future.

2) Identify and commit resources to achieving goals.

3) To decide which tasks must be performed to reach those goals.


10

Organizing

• Organizing is the process of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company.


11

Leading

• Leading involves getting others to perform the necessary tasks by motivating them to achieve the organization’s goals.


12

Controlling

• Controlling is the process by which a person, group, or organization consciously monitors performance and tracks corrective action.


13

Basic Levels of Management (adapted from Figure 1.3)

Top Managers

Middle Managers

First-Line Managers

Nonmanagers

Top Managers

Middle Managers

First-Line Managers

Nonmanagers


14

Levels of Management

• First-line Managers: have direct responsibility for producing goods or services

• Middle Managers:– Coordinate employee activities– Determine which goods or services to provide– Decide how to market goods or services to

customers

• Top Managers: provide the overall direction of an organization


15

What It Takes To Be A Great Manager

• Communication Competency

• Planning and Administration Competency

• Teamwork Competency

• Strategic Action Competency

• Global Awareness Competency

• Self-Management Competency


16

Communication Competency

• Informal Communication

• Formal Communication

• Negotiation


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Planning and Administration Competency

• Information gathering, Analysis, and Problem Solving

• Planning and Organizing Projects

• Time Management

• Budgeting and Financial Management


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Teamwork Competency

• Designing Teams

• Creating Supportive Environment

• Managing Team Dynamics


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Strategic Action Competency

• Understanding the Industry

• Understanding the Organization

• Taking Strategic Actions


20

Global Awareness Competency

• Cultural Knowledge and Understanding

• Cultural Openness and Sensitivity


21

Self-Management Competency

• Integrity and Ethical Conduct

• Personal Drive and Resilience

• Balancing Work and Life Issues

• Self-Awareness and Development

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ch01 Management