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Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

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Page 1: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Esther Roure Vila

Customer Success Specialist, Cisco

Chandni PanchalSystems Engineer, Cisco

Page 2: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Chandni PanchalSystems Engineer, Cisco

Page 3: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

3© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

• Infrastructure Automation• Enablement • DevSecOps

• Artificial Intelligence

Technical Solutions Specialist, DevX, Cisco

Page 4: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

4© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Worldwide Sales Intern

Page 5: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

5© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Cisco Sales Associate Program

Page 6: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

6© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Office of the CTO, UK&I

Page 7: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

7© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Technical Solutions Specialist, DevX

https://www.athenaldn.com/

Page 8: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

8© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Page 9: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

9© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Knowledge is Power

Page 10: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

10© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

“You are essentially who you create yourself to be, and all that occurs in

your life is the result of your own making.”

Page 11: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco
Page 12: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Esther Roure Vila

Customer Success Specialist Cisco

Page 13: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Next Adventrue

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

CCIE R&S MBACustomer Success

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPsCCIE DC Innovation

Inclusion and Collaboration

2014 European Digital Women

Page 14: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Alpicat

“A journey of a thousand miles begins with a single step”

Page 15: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPs

Page 16: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

CCIE R&S

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPsCCIE DC

Inclusion and Collaboration

2014 European Digital Women

Page 17: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Page 18: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Gender diversity

Best practices:

What can we/you do?

• Pipeline and talent acquisition

• Role models and communities

• Branding

Cisco CSR Report 2019

Page 19: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Jump Forum

Page 20: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

CCIE R&S

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPsCCIE DC

Inclusion and Collaboration

2014 European Digital Women

MBACustomer Success

Page 21: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

EMEAR SPCustomer Success Team

Page 22: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

CCIE R&S

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPsCCIE DC Innovation

Inclusion and Collaboration

2014 European Digital Women

MBACustomer Success

Page 23: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

“Innovationshould be a new toolkit & skill set for any of our employees.”

Our belief

Page 24: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco
Page 25: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco
Page 26: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Change makers

PartnerSkills

Page 27: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

3-day Hackathon8 NGO dreams

8 teams1 winning project

Nov 20-21-22 2019Cisco Belgium

Page 28: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

CISCO INNOVATION STUDIOREINVENTING SOLUTIONS WITH CLIENTS

Buy-in & Engagement(Discovery Experience)

Mindset & Culture(Impact Trophy)

Skills & Knowledge(Train-the-trainer)

Ideas & Solutions(CISCO BIC 2019)

MVP(CISCO Innovation Center Paris)

CISCO INNOVATION STUDIO

Talents Ecosystem Innovation

Supported & coached by

Innovation agency

Reinventing customer journey with co-creation & innovation

Social hackathon

Cisco Innovation Challenge

Page 29: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Cisco Innovation Challenge Journey

DesignDiscover Presentation

Problem Description

Define Develop

3 hours 3 hours 3 hours 6:30 hours3 hours

Solution Description

Solution Design Pretendotype Pitch

Page 30: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

Belux Innovation Studio 2018

Page 31: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Brussels Alpicat

Next Adventrue

Barcelona

Major / Master Degree in Telecomunications

Minor in Telematics

CCIE R&S

“A journey of a thousand miles begins with a single step”

Cisco Networking Academy: CCNA,

CCNPsCCIE DC Innovation

Inclusion and Collaboration

2014 European Digital Women

MBACustomer Success

Page 32: Chandni Panchal Systems Engineer,€¦ · Esther Roure Vila Customer Success Specialist, Cisco Chandni Panchal Systems Engineer, Cisco