Chapter 1 Effective Communication in Business

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    21-Jul-2016

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Good ppt on non verbal communication.

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  • Communication Model

    CONTEXTStimuliMessage

    MediumVerbal, Nonverbal

    (Experience, attitude, skills)

    Receptor MechanismsPerceptionDecodingIdea Interpretation

    Receiver-Decoder

    FeedbackVerbal, Nonverbal

    (Experience, attitude, skills)

    PerceptionIdea EncodingSymbol DecisionSending MechanismSender-EncoderNoiseNoiseNoiseNoise

  • NONVERBAL COMMUNICATION

    Non Verbal Communication is the unspoken communication that goes on in every encounter with another human being.

    It includes:AppearanceBody Language

    Facial ExpressionsGestures, Postures & MovementSmell & TouchVoice & Sound

    3. Silence, Time & Space

  • NONVERBAL COMMUNICATION

    Non -Verbal Communication is the message or response not expressed or sent in words -hints , suggestions , indications.

    Actions speak louder than words.

    There is a distinction between the meanings we give in words and the meanings we give off in Non-Verbal signals.

    Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire psychological makeup.

    NVC stands for the innermost, instinctual form of human communication.

  • NONVERBAL COMMUNICATIONHow Appearance Communicates: It conveys nonverbal impressions that affects receivers attitude towards the verbal message even before they read or hear them.

    Effect of Appearance on Written Communications:

    An envelope's size, color, weight, postage may impress the reader as Important, Routine or Junk Mail.Letter, Report, or Title Page communicates nonverbally before its contents are read.The quality language itself communicates something about the sender. The components of language are spelling, grammar, punctuation and the choice of the words selected in communication.

  • NONVERBAL COMMUNICATIONEffects on Oral Messages:

    The personal appearance of the speaker or the appearance of the surroundings convey non verbal stimuli to the single person or a group.

    This stimuli affects the attitude of the listener or listeners towards the spoken words of the speaker.

    Clothing, hairstyle, neatness, jewelry, cosmetics, posture, stature are part of personal appearance which reflect impressions regarding occupation, age, nationality, social and economic level.

  • NONVERBAL COMMUNICATIONExamples of Personal AppearanceCLOTHING

  • NONVERBAL COMMUNICATIONHAIRSTYLE

  • NONVERBAL COMMUNICATIONJEWELRY

  • NONVERBAL COMMUNICATIONCOSMETICS

  • NONVERBAL COMMUNICATIONPOSTURE

  • NONVERBAL COMMUNICATIONHow Body Language Communicates?

    Body Language is the combination of facial expressions, gestures, postures and movement, smell and touch, and voice and sounds.

  • NONVERBAL COMMUNICATIONBody Language is the combination of:1.Facial expression(s) 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers

  • NONVERBAL COMMUNICATION Facial Expressions

    The face is an important source of information.

    Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.

    In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.

  • NONVERBAL COMMUNICATIONFacial Expressions

  • NONVERBAL COMMUNICATIONEYES

  • NONVERBAL COMMUNICATIONLIPS

  • NONVERBAL COMMUNICATIONARMS

  • NONVERBAL COMMUNICATIONHANDS

  • NONVERBAL COMMUNICATIONFINGERS

  • NONVERBAL COMMUNICATIONGESTURE, POSTURE & MOVEMENT

  • NO SWEAT, READING THE BODY LANGUAGEACTIONS SPEAK LOUDER THAN WORDS

  • NONVERBAL COMMUNICATION ConfidentRestless

  • NONVERBAL COMMUNICATIONConcentratingThoughtful

  • NONVERBAL COMMUNICATIONAnnoyedPretending to be Confident

  • NONVERBAL COMMUNICATIONEND