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Chapter 7: Project Human Resource Management IT Project Management, Third Edition Chapter 9 1

Chapter 7: Project Human Resource Management IT Project Management, Third Edition Chapter 9 1

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Chapter 7:Project Human Resource Management

IT Project Management, Third Edition Chapter 9 1

The Importance of Human Resource Management People are the most important asset. People determine the success and failure of

organizations and projects. Managing human resources effectively is

one of the toughest challenges, the project managers face.

IT Project Management, Third Edition Chapter 9 2

What is Project Human Resource Management? Project human resource management includes

the processes required to make the most effective use of the people involved with a project.

Processes include Organizational planning Staff acquisition Team development

IT Project Management, Third Edition Chapter 9 3

What is Project Human Resource Management? Processes include

Organizational planning involves identifying, assigning and documenting project roles, responsibilities and reporting relationship. Key outputs of this process includes roles and responsibility assignment shown in a matrix form and an organizational chart.

Staff acquisition involves getting the needed personnel assigned to and working on the project.

Team development involves building individual and group skills to enhance project performance.

IT Project Management, Third Edition Chapter 9 4

Organizational Planning Organizational planning involves

identifying, documenting, and assigning project roles, responsibilities, and reporting relationships

Outputs from the above processes includeproject organizational chartswork definition and assignment processresponsibility assignment matrixes

(RAM)IT Project Management, Third Edition

Chapter 9 5

Figure 9-2. Sample Organizational Chart for a Large IT Project

IT Project Management, Third Edition Chapter 9 6

Staff Acquisition Staff acquisition means assigning the appropriate

type and number of resources to work on projects at the appropriate time.

Staff acquisition is divided into three phases Resource assignment Resource loading Resource leveling

The main outputs are project staff assignments and project team directory

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Resource Loading

Once people are assigned to projects, there are two techniques available to project managers that help them use project staff most effectively.Resource loadingResource leveling

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Resource Loading Resource loading refers to the amount of

individual resources an existing project schedule requires during specific time periods

Resource loading helps project managers develop a general understanding of the demands.

Resource histograms show period by period variations in resource loading

A histogram can be very helpful in determining staffing needs or in identifying staffing problems.

IT Project Management, Third Edition Chapter 9 9

Resource Loading

A histogram can also show when work is being over-allocated to a certain person or group.

Over-allocation means more resources than are available, are assigned to perform work at a given time

IT Project Management, Third Edition Chapter 9 10

Figure 9-7. Sample Histogram Showing an Over-allocated Individual

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Resource Leveling

Resource leveling is a technique for resolving resource conflicts by delaying tasks

The main purpose of resource leveling is to create a smoother distribution of resource usage and reduce over-allocation.

IT Project Management, Third Edition Chapter 9 12

Team Development

The main goal of team development is to help people work together more effectively to improve project performance

It takes teamwork to successfully complete most projects Following are the few tools and techniques for team

development Training Team building activities Reward and recognition system General advice on effective use of teams

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Team Development

Organizations provide in-house team building training activities or use services provided by external training companies.

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Reward and Recognition Systems Google employee Another important tool for promoting team development is

the use of team-based reward and recognition systems. Focus on rewarding teamwork for achieving specific goals,

which will promote or reinforce people to work more effectively in teams.

Allow time for team members to mentor and help each other to meet project goals and develop human resources.

Offer bonuses, trips or other rewards to worker who meet or exceed company or project goals.

Recognize or reward people who willingly work overtime to meet an aggressive schedule objective.

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General Advice on Teams Be patient and kind with your team Focus on meeting project objectives and producing positive results Fix the problem instead of blaming people Establish regular, effective meetings Don’t expect teams to work at the highest performance level right

from the beginning. Nurture team members and encourage them to help each other Acknowledge individual and group accomplishments Plan some social activities to help the team members and other

stakeholders get to know each other better. Limit the size of work teams from three to seven members.

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Keys to Managing People

Psychologists and management theorists have devoted much research and thought to the field of managing people at work

Psychosocial issues that affect how people work and how well they work includemotivation (intrinsic and extrinsic) influence and powereffectiveness

IT Project Management, Third Edition Chapter 9 17

Motivation

Intrinsic Motivation causes people to participate in an activity for their own enjoyment e.g. some people love to read, write or play an instrument because it makes them feel good.

Extrinsic motivation causes people to do something for a reward or to avoid a penalty e.g. some young children don’t like to study, but they do because they receive a reward or avoid a punishment for doing so.

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Motivation Abraham Maslow developed a hierarchy of

needs to illustrate his theory that people’s behaviors are guided or motivated by a sequence of needs

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Figure 9-1. Maslow’s Hierarchy of Needs

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Using Software to Assist in Human Resource Management

Software can help in producing RAMs and resource histograms

Project management software includes several features related to human resource management such as viewing resource usage information identifying under and overallocated resources leveling resources

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Figure 9-10. Resource Usage View from Microsoft Project

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Project Resource Management Involves Much More Than Using Software

Project managers must Treat people with consideration and

respectUnderstand what motivates themCommunicate carefully with them

Focus on your goal of enabling project team members to deliver their best work

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