CHIC CONFERENCE & EXHIBITION 2019 · Engaged CHIC –CHIC provided: • Procurement advice • Access to Reallies fire precaution framework • Procurement documentation production

Sponsored by:

CHIC CONFERENCE & EXHIBITION 2019

Brought to you by:FIRE SAFETY

CHAIR: MARK EASTON, BBC HOME EDITOR

PRESENTERS:

• STEPHEN SHARMAN, SENIOR ACCOUNT MANAGER, CHIC

• NEIL COX, DIRECTOR OF ASSET MANAGEMENT, ACCENT

• SEAN BAILEY | STEVE ANDREWS, STATION COMMANDER |

WATCH COMMANDER, HEREFORD & WORCESTER FIRE & RESCUE SERVICE

TIMING: 08:45 – 9:45ROOM: THE HINDLIP SUITE

Sponsored by:

FIRE SAFETYWORKSHOP FORMAT:

Welcome & Introduction from Workshop Chair

Speaker Presentations

Workshop Conversation

A Few Words from Workshop Sponsor

Key Messages from Workshop Chair

Sponsored by:

STEPHEN SHARMANSENIOR ACCOUNT MANAGER

FIRE SAFETY

Sponsored by:

Prior to June 2017 FRAs and Fire Spread Prevention not a top of the list for landlord with many competing priorities

On 14th June 2017, that all changed with the Grenfell Tower Disaster

Focus from then on has firmly been on Passive and Active Fire Protection

Sponsored by:

Issues to come out of subsequent enquiries are:

Stay Put or Evacuation?

Fire Door Testing

Cladding

Liabilities including Fire Risk Assessments

Sponsored by:

Consortia responded with various frameworks allowing landlords to award works quickly to accredited contractors

CHIC renewing its related product offering in 2019

Procurement commenced in January 2019

18/19 Total Spend: £1,734,62119/20 Projected spend: £7,170,920

Sponsored by:

Timber Fire Door Sets – Live from April 2019 – Gerda & Jewson

Fire Spread Prevention – Live from June 2019o 14 contractor providing both National and Regional Coverageo Includes:

▪ Fire Door and Compartmentation Surveys▪ Compartmentation and Penetration Filling▪ Fire Walls and Fire Curtains▪ Fire Door Repairs▪ Fire Door Replacements

Fire Risk Assessments (Summer 2019)

Sprinkler & Misting Systems (Autumn 2019)

Sponsored by:

Call-off from our new frameworks can be either:o Mini-competitiono Direct Award (Supported by an approved business case

in order to justify award)

If interested to find out more about using our frameworks, please visit the CHIC stand today or contact us on [email protected]

mailto:[email protected]

Neil Cox – Director of Asset Management

FIRE SAFETY STORY

TRAGIC

GRENFELL

TOWER

FIRE

14 June 2017

▪ FRA’s – became more intrusive

▪ Laser focus on fire remedials intensified

▪ In-depth structural, cladding and fire safety

surveys of x2 mid-rise blocks

▪ Roof / floor void surveys

programme introduced

– game changer!

POST GRENFELL - OUR APPROACH

ROOF / FLOOR VOIDS SURVEYS

▪ 26 schemes identified with roof/

floor fire compartmentation

concerns

▪ Project team assembled (technical

lead and coordination support)

▪ Specialist surveys commissioned

▪ Remedial works specified

and costed

▪ £1.4M

Engaged CHIC – CHIC provided:

• Procurement advice

• Access to Reallies fire precaution framework

• Procurement documentation production

• Ran the mini comp Inc. evaluation

• Contract production

• Pre-start meetings with winning bidders

Outcomes:

• One contractor across all lots – CLC

• Works commenced swiftly

• Quality good

• Works conclude March 2020

PROCUREMENT

▪ Don’t hit the ‘panic button’!

▪ Gather the facts, make informed decisions

▪ Highly competent fire safety team imperative

▪ Get the right consultants

▪ Comms so important (internal & external)

▪ Strategic relationship management

with LA + fire service

▪ Supply chain – find a trusted partner (CHIC) - ease of

access and quality

of solution

▪ Prioritise works

▪ Manage works programme tightly

LESSONS LEARNED

Sponsored by:

SEAN BAILEY | STEVE ANDREWSSTATION COMMANDER | WATCH COMMANDER

FIRE SAFETY

© Hereford & Worcester Fire and Rescue Service

The Fire Safety Order –

Is compliance where it needs to be?

A Hereford & Worcester Perspective


Profile

Station Commander

Sean Bailey• Joined Wiltshire Fire & Rescue Service – 1992

• 14 Years Operational fire fighter, CC & WC

• Business Fire Safety Role – 2006

• Transferred to HWFRS – 2007

• Operational Station Commander – 2011Specialisms in Business Fire Safety, Fire Investigation, Specialist Accident Investigation & Hazardous Materials & Environmental Protection

• Community Risk Station Commander – 2016 to Present


Profile

Watch Commander

Steve Andrews• Joined HWFRS – 1997

• 13 Years Operational fire fighter, CC & WC

• Business Fire Safety Role – 2014 to present– Level 4 Diploma

– Working towards Level 5 Diploma


Fire Fatalities


Where do they occur….?

The majority of fire-related deaths in 2016/17 - 80% occurred because of fires in single occupancy dwellings.

This includes houses, flats and maisonettes occupied by, for example, a family or a couple, but not those shared by three or more occupants who aren’t related or in relationships.

Road vehicle fires caused 8% of fatalities.

Fire Safety Order - Application to premises

6.—(1) This Order does not apply in relation to —

(a)domestic premises, except to the extent mentioned in article 31(10);



REALITY CHECK….!

HWFRS FSO Article failures – 2016/17

296

211

18

143

1

174

134

0

0

116

0

0

19

37

11

5

0 50 100 150 200 250 300 350

Article 8

Article 9

Article 10

Article 11

Article 12

Article 13

Article 14

Article 15

Article 16

Article 17

Article 18

Article 19

Article 20

Article 21

Article 22

Article 23


REALITY CHECK….!

What do the figures mean in simple terms?• Fire safety management within some premises is poor

• Fire Risk Assessments & significant findings continue to fall below ‘suitable & sufficient’

• Understanding of the meaning of ‘general Fire Precautions’ is limited

• Automatic fire detection & warning systems do not meet the required standards for the use of the premises

• Emergency escape routes are inadequate

• Maintenance and testing of fire safety systems is inadequate or poor


Difficulties….

As the ‘Enforcing Authority’ – What difficulties do we currently encounter?

• Sufficient resources (now & in the future) to ensure compliance with the FSO

• Identifying the Responsible Person

• Recommendations – V – Requirements

• Overlap in Legislation


HWFRS response to Hackitt Report

• Reviewed Final Report – carried out a Gap Analysis of current position against

the 53 recommendations

• Addressed the immediate requirements of the HWFRS Gap Analysis – 4 of 53

recommendations

• Ensured that TFS Officer’s training and competence aligned with the ‘existing’

NFCC Business Fire Safety Regulators Competency Framework

• A review of the existing and future resource requirements for the delivery of

Business Fire Safety activities

• A review of the process for handling Fire Safety Complaints & Concerns

https://www.nationalfirechiefs.org.uk/Grenfell-Tower

https://www.nationalfirechiefs.org.uk/Grenfell-Tower

Sponsored by:

CHAIR: MARK EASTON

WORKSHOP CONVERSATION

Sponsored by:

A FEW WORDS FROM THE WORKSHOP SPONSOR:

Sponsored by:

A FEW WORDS FROM THE WORKSHOP CHAIR:

Thank you to Bamford Doors for sponsoring this workshop

Thank you to you all for attending

Please visit all of the exhibitors

Please note the first short Plenary Session will start at 10:00 in the exhibition area

The next session in this room is Offsite New Homes and will begin at 10:30

Sponsored by:


Brought to you by:OFFSITE NEW HOMES

CHAIR: JOHN FISHER, MD OF CHIC & DIRECTOR

OF ARK

PRESENTERS:

• AMELIA MCCANN, HEAD OF DEVELOPMENT, CHIC

• GARETH LEWIS, GROUP DIRECTOR OF PARTNERSHIPS, WCHT

• RICHARD BAKER, DIRECTOR, UNITED LIVING


Sponsored by:

OFFSITE NEW HOMESWORKSHOP FORMAT:






Sponsored by:

AMELIA MCCANNHEAD OF DEVELOPMENT

OFFSITE NEW HOMES

Sponsored by:

Our Approach

Our original approach was to work with our members and replicate the successful business model of volume housebuilders:

Standardisation

Simplification

Volume

Sponsored by:

The journey has not been easy!

Original modular provider went into administration

Re-procured Premier Modular with a proven track record in modular provision

Successful procurement of Stewart

Milne, however……

Sponsored by:

The Barriers to ‘Off-SIte’

Members don’t want to commit; therefore ‘pilot schemes’ on garage sites in small numbers

Not achieving economy of scale to create factory volume

Members reluctant to ‘standardise’ to adopt that

housebuilder approach

High level buy-in not being effectively cascaded

through operational delivery teams

Threat to Employers Agents

Everyone wants their own factory!

Sponsored by:

1

Worcester6th June - 22nd June

c.200 visitors

Manchester - CIH conference23rd June – 30th June C-1,300

2

4

Doncaster9th July – 16th July

c.50 visitors

6Worcester Est. end of September

PM Factory 30th June – 9th July

35

PM Factory 16th July – date

Progress so far!

Sponsored by:

Progress so far!

BuildSmart Show-home

New build materials

Start on Site

Future Pipeline

Sponsored by:

How can we change the approach!

We thought we’d cracked this once……

Organisational buy-in

CHIC CONFERENCE & EXHIBITIONWednesday 12 June 2019

Offsite New HomesSo how do we change the approach

Gareth LewisGroup Director of Partnerships

What do we need to change?

Approach

Culture

Purpose: Scale

• Supply• Locality • Cost certainty

Consortium

Manufacturers• Access to key bodies• Pipeline• Opportunity

Culture

• Willingness to change

• Embrace the benefits

• Cascade importance

• Standardisation & collaboration

• Recognise the necessity

It’s gotta happen!!

Questions?

Together we achieve more

Modular

The journey so far – ‘the Contractors Viewpoint’

Richard Baker – Director


United Living South

United Living North

• Merger September 2014 – United House and Bullock Construction

• National Contractor – 5th largest regeneration contractor in UK

• People – Over 500 members of staff throughout the UK

• Group Turnover – £250m increasing to £500m in next 5 years

• Products – New Build Housing / Care, Private Rented Sector, Planned Maintenance

Introduction


• UL/Client find sites in chosen area

• UL/Client appraise site suitability

• UL produces scheme outlines

• Client appraises mixed tenure schemes

• UL/Client calculate viability

• UL/Client agree Sales approach

• UL manages land purchase/Vendors expectations

• UL/Client manages planning application

• UL Builds out scheme– Option to direct appoint via CHIC framework

Land Led Approach


• A ‘green field‘ approach to a brown field site (i.e no set layouts) and to mirror the local area in terms of height, materials, layout

• Two-Stage Tender Process preferable

• Engagement Meeting approach– Client performance requirements

• Clear and specific requirements given for the scheme; including;

– Sizes

– Layouts

– Features such as future proofing for hoists and through floor lifts

– Modular Contractor Interpretation

– Client approval of design

– Planning Submission process

How should a scheme be procured?


Timings

• Target 1 – Submission for Planning within 13 weeks following Contract Award

• Target 2 – A further 17 weeks to obtain planning and obtain resolution of all planning conditions

• Together – We anticipate a further 30 weeks from standing start to sign-off

• Target 3 – We anticipate a construction period of 40 weeks– 14 weeks main infrastructure

– 14 weeks modular install ( typically 28 units)

– 12 weeks siteworks


Typical House Floor Layouts


Typical Apartment Floor Layouts

Sponsored by:

CHAIR: JOHN FISHER


Sponsored by:


Sponsored by:


Thank you to ARK Consultancy for sponsoring this workshop



Please note refreshments will be available from 11:30 – 12:00

The next session in this room is Social Housing Green Paper and will begin at 12:00

Sponsored by:


Brought to you by:SOCIAL HOUSING GREEN PAPER


PRESENTERS:

• CATHERINE RYDER, DIRECTOR OF POLICY & RESEARCH,

NATIONAL HOUSING FEDERATION

• MICHAEL HILL, BUSINESS DEVELOPMENT MANAGER, TPAS

• GORDON PERRY, NON-EXECUTIVE DIRECTOR, ARK


Sponsored by:

SOCIAL HOUSING GREEN PAPERWORKSHOP FORMAT:






Catherine Ryder – Director of Policy and Research

Social Housing Green Paper

1. Ensuring homes are safe and decent

2. Effective resolution on complaints

3. Empowering residents and strengthening the regulator

4. Tackling stigma and celebrating thriving communities

5. Expanding supply and supporting home ownership

Recap of five themes

Strikes a positive tone about social housing

Sets out to rebalance the relationship between landlords and residents and

suggests a number of ideas, including strengthened consumer regulation

Significant ideas on some issues and less on others, e.g. supply and

stigma

Informed by the ministerial tenant roadshows

Overall

“It became clear after the awful Grenfell tragedy that quite a lot of people in social housing didn’t feel that they were being listened to…”

Clear expectation of change…

Sponsored by:

The context for social housing landlords

Questions about relationship with residents, trust, and social

purpose:

• Do we listen to tenants when things go wrong?

• Can residents influence our decisions?

• What can residents do if they don’t think their landlord is taking

their views seriously?

Sponsored by:

How the sector is responding

• There is lots of good practice but the questions are legitimate and want to show leadership

• Regulation is important backstop to protect the interests of tenants and residents and we support

strengthened consumer regulation

• It is not up to the Government or the Regulator to define relationship with tenants and residents.

• We want to embed a culture that values the voice and experience of tenants.

• We want to be open to challenge and honest about where we need to improve.

Sponsored by:

Our four-point plan

1. A change to the National Housing Federation’s Code of Governance: boards would agree to be

accountable to all tenants and residents.

2. A new Together with Tenants Charter: a set of clear commitments so tenants and residents know

exactly what to expect from their landlord.

3. Tenant and resident oversight and scrutiny of the charter: tenants report publicly on how their

landlord is performing.

4. A closer link with regulation: tenants’ reporting on performance can provide useful evidence to

the Regulator on whether their landlord is complaint with consumer standards.

Sponsored by:

What next

• Consultation underway on building safety

• Outcome of the Green Paper

• Next steps on the Review of Regulation

• Together with Tenants early adopters process

• Lots to do to understand direction and implications and link to

regulation

Sponsored by:

MICHAEL HILLBUSINESS DEVELOPMENT MANAGER

SOCIAL HOUSING GREEN PAPER

What next for the Green Paper?

Michael Hill, Business Development Manager – Tpas

CHIC Conference

12th June 2019, Worcester

Who are Tpas?

• Tenant engagement experts, membership organisation (over 210), not for profit

• 30 years experience of supporting tenants, landlords and contractors

• National Standards for engagement linked to Regulatory expectations

• Accreditations, Good practice, Training, Consultancy, National & Regional events

• Nationally recognised and respected for championing engagement

• We project the voice of our members and support collaboration within the sector

The challenge

The last two years have shaken the tree

We must do better

We must think of things in the round

We all have a part to play, no one group can dictate

We are custodians, we must plan and deliver for the future with those here in the now

The past

Pre-Green Paper • Lack of widespread engagement in

meaningful decisions

• Involvement in superficial decisions

• Isolation from strategy & funding

• Lack of openness

• Minimal accountability

• Plenty of waffle and jargon

The future?

• Better involvement, creative solutions, outcomes

• Enhanced regulatory expectations

• Strategic direction, procurement panels

• Partnerships

• Access all areas, CEO pay, supply chains

• True accountability – what will that really look like

• Transparency, clear routes to challenge

Post Green Paper

Are you sitting comfortably?

• Some may feel nervous about a potential sea change

• Embrace it, tenants want what is best for the organisation

• They make sound decisions when given facts

• They are capable of making many more sound decisions

• These are their homes, you are in their lives

• The events of the last two years must not happen again.

We all have a duty to make the changes happen

What will you do?

You can sit and wait to be told what to do

You can waste time and resources finding ways to not engage residents

You can pass the buck, and refuse to accept responsibility

Or you can:

Show the way, be leaders

Do the right thing and engage with people whose lives you are playing with

Be accountable, not wait to be told what to do, respond and do what is right

Final thought – a Tpas challenge

What will you do when no-one is looking?

The Social Housing Green Paper’s Impact on Social Housing Regulation…

Gordon Perry

The 5 Aims of the

Social Housing Green Paper

1. Tackling stigma and celebrating thriving communities

2. Expanding supply and supporting home ownership3. Effective resolution of complaints4. Empowering residents and Strengthening the

Regulator5. Ensuring homes are safe and decent.

H&S Compliance started the debate…• Keeping residents safe and secure is a landlords key responsibility

• Listening to and learning from our tenants and leaseholders is back

• The Hackitt Review recommendations - New Building Regulations and Dedicated Building Managers and increased professionalism of Housing Management - especially for high rise buildings…some positive response on cladding but limited broad action

• Robust Asset Management Strategy gets greater priority and scrutiny at last!

• It’s not just about building new homes anymore…as some HAs thought it was

• Knowing and managing you risks and opportunities…and testing them is a must

• Demonstrating Regulatory Compliance to ourselves…our residents …and the Housing Regulator post the Grenfell tragedy is more imp than ever

• H&S Compliance and the Tenant / Landlord breakdown in relationship at K&C sparked the Govt’s interest in Social Housing beyond just building more homes

• What of Sir Martin Moore-Bick’s Grenfell Tower Inquiry…in the meantime

• The Green Paper raises the ambition of simply…

… being a GREAT landlord …but does it go far enough and will it ever be legislated?

Green Paper hints of new requirements

and of potentially new legislation • Revision of the Decent Homes Standard…and other Consumer

Standard -will there be a ‘C’ judgement to add to V&G?• New ‘required’ KPIs on Landlord performance…possibly League

Tables and strengthened Complaints Process Management • New sticks and carrots approach…possibly linking grant support for

development to performance on consumer standards• A national ‘Residents Voice’ but no mention of governance?• Strengthening of residents ‘Choice’ of landlord…meaning what? • Increasing choice of contractors and investment decisions for

tenants and ‘especially’…leaseholders (Back to the Future?)• How will these impact on Procurement and Regulatory Legislation?

Tips for the future of regulatory

compliance…it’s not just KPI’s• Customer Consultation and Involvement is vital - give it priority because it works - not just

because the regulator tells you to do it• Active Asset Management Matters - it’s essential for G1/V1• Health and Safety Compliance of all assets and components is essential • Benchmarking Sector Score Card is essential - new KPI metrics and possibly league tables are

on the way…anticipate them• VFM is not off the agenda - its still central to it - the exam question is clearer now so answer

it! • Collaborative procurement makes sense as does collaborative contracts• ….do right by your residents, your customers,

• So strengthen compliance, service delivery, customer experience and customer involvement now …

• Don’t wait to be told what to do by Govt. or the RSH.

Government needs legislation to change to allow for

increased direction of…

…and will the Government run the risk of ONS reclassification and add HA debt onto the Govt’s?

…I suspect they won’t - so lets do the right things and not wait!

Sponsored by:

Questions now or later…[email protected] @gordonphousing


Sponsored by:

CHAIR: MARK EASTON


Sponsored by:


Sponsored by:


Thank you to Niyaa People for sponsoring this workshop



Please note lunch will be provided in the exhibition hall between 13:00 and 14:00, followed by the Plenary Session at 14:00

The next session in this room is Strategic Asset Management & Maintenance and will begin at 15:00

Sponsored by:


Brought to you by:STRATEGIC ASSET MANAGEMENT OR MAINTENANCE


PRESENTERS:

• JOHN FISHER, DIRECTOR, ARK

• WAYNE GETHINGS, CEO, WREKIN HOUSING TRUST

• ANDREW MILLROSS, PARTNER, ANTHONY COLLINS

SOLICITORS


Sponsored by:

STRATEGIC ASSET MANAGEMENT OR MAINTENANCEWORKSHOP FORMAT:






Sponsored by:

JOHN FISHERDIRECTOR | MANAGING DIRECTOR

STRATEGIC ASSET MANAGEMENT OR MAINTENANCE

Sponsored by:

What does the future hold for Strategic Asset Management?

The past was not strategic

so

Will the future be?

Asset Managers as CEOs’ – who’d have thought it?

Sponsored by:

The Evolution of Housing Sector’s Strategic Asset Management

1970’s

Cost Yardstick

1980’s

Major Repairs

RE

CE

SS

ION 1990’s

•Mixed Funding

•Stock Transfers

SCS

2000’s

RE

CE

SS

ION 2010 – 2016

•NPV

•Data

2017/18

WAKE UP CALL

•Compliance

•Stock Performance

Sponsored by:

Change of Sector Focus

Is the governance strong enough?

Happy Customers

Low Churn Sustainable

Neighbourhoods

Financial Stability

Rent & S/C

Housing Assets

Stable Market

Old focus

Development?

Sponsored by:

Planned Elemental

£1,130

Typical Unit Annual Costs

Responsive Materials£566

Compliance£434

Planned Investment£1,220

£2,220 per unit per annum

40% of income?

x 3.9m Homes = Sector Spend of £8bn (160,000 jobs)

Sponsored by:

Key Question – Tail Wagging Dog?

Does the Asset Manager tell the Finance Director the budget required?

Or the Finance Director tell the Asset Manager what the budget is?

Sponsored by:

Green Paper – Social Housing must be Safe & Decent

• the home

• the public realm

• the services (safety/ compliance)

• the management service

Your Standards?

Sponsored by:

Asset Performance – Use Data IntelligentlyPeople DataWhat residents & staff say

Property DataStock condition, age, type, energy efficiency

Financial DataIncome, expenditure, investment & profitability

Market DataRents, crime, deprivation, demand, value…

Sponsored by:

Strategic Asset ManagementLong term rolling Asset Management Strategy

Underpinned by a comprehensive investment plan

Robust compliance

Understanding the market

SROI

Sponsored by:

Efficiencies Savings

Joint Procurement

Common Specification

Organised Labour Market

Coordinated Materials Supply

Landlord Landlord Landlord Landlord Landlord

Landlord Landlord Landlord Landlord

Consortia Collaboration – More Work Together

Sponsored by:

Current Position?

RESPONSIVE AND VOIDS COMPLIANCE

PLANNED INVESTMENT NEW BUILD

8/10 6/10

6/10 4/10

Sponsored by:

Consider ARK’s 20 Questions for Board Members

Sponsored by:

My Predictions

HISTORIC1. Asset Performance –

Using Data2. Compliance3. Planning Investment –

not Major Repairs4. Collaboration (CHIC)5. Regulator ‘Getting It’

FUTURE1. Whole Life Cost2. Energy Efficiency3. New Technology4. Local Social Value

Dividend5. More Asset Manager

CEOs’

Sponsored by:

John Fisher0121 515 [email protected] 230489

Wayne Gethings, CEO

The Wrekin Housing Group

Maintenance Provider or

Strategic Asset Manager

CHIC Conference 2019

Andrew Millross

Partner

ANDREW MILLROSS

Partner – Procurement & Construction

T: 0121 214 3637

E: [email protected]

Presented by

MAINTENANCE PROVIDER OR STRATEGIC ASSET MANAGER

• Are they really alternatives?

• The benefits (and risks) of

insourcing

• Maintenance as a priority

CONTRACTING TRENDS

• Longer term contracts

• PPP/PPV

• Availability of data

• Integrating responsive and planned work

• Mergers and rationalisation

CHALLENGES

• Skills shortages

• Materials costs

• Compliance and quality

• Contractor pool reducing

• New technology and MMC

FUTURE FOCUS

• Compliance

• Contract management

• Using and managing data

• Value for money

• Social value

Disclaimer: Whilst every effort has been made to ensure the accuracy of these materials,

advice should be taken before action is implemented or refrained from in specific cases.

No responsibility can be accepted for action taken or refrained from solely by reference

to the contents of these materials. © Anthony Collins Solicitors LLP 2019

QUESTIONS?Anthony Collins Solicitors134 Edmund StreetBirminghamB3 2ESUnited KingdomTel: 0121 200 3242

[email protected]: @ACSLLP

Anthony Collins Solicitors76 King StreetManchesterM2 4NHUnited KingdomTel: 0161 470 0310

Sponsored by:

CHAIR: MARK EASTON


Sponsored by:


Sponsored by:


Thank you to Decision Time for sponsoring this workshop


Please visit any of the exhibitors still left!

Have a safe journey home

Sponsored by:


Brought to you by:MERCHANTS AND MATERIALS

CHAIR: IAN HANCOCK, MANAGING DIRECTOR

OF OAKLEAF & VICE CHAIR OF CHIC

PRESENTERS:

• GILES NEWMAN, HEAD OF MERCHANT SERVICES, CHIC

• JAYNE BISSELL, GROUP PROCUREMENT MANAGER,

CONNEXUS GROUP

• DAVE TERRILL, PUBLIC SECTOR MANAGER, CITY PLUMBING

AND PTS

TIMING: 08:45 – 09:45ROOM: THE MERCIAN SUITE

Sponsored by:

MERCHANTS AND MATERIALSWORKSHOP FORMAT:






Sponsored by:

GILES NEWMANHEAD OF MERCHANT SERVICES

MERCHANTS AND MATERIALS

Sponsored by:

Long Term Solution

CHIC’s Merchant Framework was launched in 2019. It is an 8 year framework and call off contracts can run until 2029.

OJEU Compliant

Using our Framework, you can ensure that your organisation establishes a merchants contract that is fully compliant with procurement regulations.

Quicker Route to Market

Merchants on our framework can be appointed through either a mini competition or direct award, depending on your local requirements. CHIC will support your chosen call off process to establish a contract.

Sponsored by:

Saving Time and Costs

CHIC regularly has price and product reviews with manufacturers and suppliers to establish the very best value for money products. We sense check any price changes against alternative market competitors. CHIC secures competitive rates by aggregating our members spend.

Managed Service

CHIC manages price catalogues. Each month you will receive a detailed analysis of your spending with tips on more cost-effective products and options to help you stay within budget. We also actively support the operational ‘front end’ of merchant contracts and ensure that value for money is optimal.

Sponsored by:

Sponsored by:

Sponsored by:

Direct Award Mini Competition

Merchant Framework

Merchants and Materials

Jayne Bissell – Group Procurement Manager, Connexus

Connexus

• Connexus brings together two successful housing groups: Shropshire

Housing Group and Herefordshire Housing Group.

• Combined portfolio of some 10,000 homes across Shropshire and

Herefordshire.

• Both founder members of CHIC.

Merchants used by Connexus

• Edmundson Electrical- Specialist merchant for electrical materials.

• City Plumbing Supplies- Specialist merchant for plumbing materials and

gas spares.

• Huws Gray- Builders merchant- general building / carpentry materials.

Van Stocks

• 80% of jobs should be completed using van stock.

• As Connexus covers a wide spread rural area, this saves on down time

for our Trade Colleagues and reduces our carbon footprint.

• List of relevant materials per trade, managed via PDA and ordered on

weekly basis- delivered to our offices for Trade Colleagues to collect.

Branch Collections (OTC)

• Used for items that are not carried as normal van stock.

• Irregular / one off items.

• Larger items that cannot be kept on vans.

Deliveries to store / distribution centre

• Items that are not carried on van stock.

• Items that cannot be collected locally.

CHIC Managed Service

• Monthly reports on expenditure with each merchant (80% on- catalogue

target).

• Cost control- Monitor correct prices being charged.

• Detailed spend analysis- Monitor what trade colleagues are purchasing

over the counter.

Sponsored by:

DAVE TERRILLPUBLIC SECTOR MANAGER

MERCHANTS AND MATERIALS

Working in Partnership with

ABOUT US

City Plumbing Supplies/Plumbing Trade Supplies

● Our Plumbing & Heating (P&H) Division has completed a transformation project creating a

dynamic network of over 360 branches supporting both City Plumbing Supplies (CPS) and PTS

(Plumbing Trade Supplies) brands. Providing P&H and electrical products to you.

● Bringing a wealth of experience of delivering industry leading service to over 150+ local

authorities and housing associations including, Shropshire Housing, Merlin Housing and Accent

Housing to name a few

● Electronic trading now plays an essential part in the way we service our customers, giving the

opportunity to manage your order process, product identification, account management and van

stock management all linked to our own internal platforms.

● With our P&H branch network supported by our Primary Distribution Hub (PDH) in Warrington,

we are well positioned to offer a service to you that will meet your specification and exceed

expectation.

How We Trade

✦ Direct with Local Authority/Housing Association

Direct account with CHIC terms loaded

Purchased by DLO

Invoiced straight to Accounts

✦ Direct with Contractor

Load CHIC terms on to contractors account, monitor spend monthly and report

to CHIC, invoiced to contractor

✦ Contractor to purchase on behalf of LA/HA

Contractors can purchase on the LA/HA account, invoiced direct to LA/HA.

Spend data monitored monthly with CHIC

Thank you

Sponsored by:

CHAIR: IAN HANCOCK


Sponsored by:


Sponsored by:


Thank you to Grafton Group for sponsoring this workshop



Please note the first short Plenary Session will start at 10:00 in the exhibition area

The next session in this room is Brexit and will begin at 10:30

Sponsored by:


Brought to you by:BREXIT


PRESENTERS:

• ANDY HOWARTH, GROUP FINANCE DIRECTOR, PLATFORM

HOUSING GROUP

• STEVE SMITH, JOINT MANAGING DIRECTOR, LIFT &

ENGINEERING SERVICES

• ANDREW DUDLEY, PARTNER, WRIGHT HASSALL


Sponsored by:

BREXITWORKSHOP FORMAT:






Sponsored by:

ANDY HOWARTHGROUP FINANCE DIRECTOR

BREXIT

Brexit

Financial Strength of the Sector

Source: RSH

Brexit

Financial Strength of the Sector

Translation• We have been making more surplus every year• BUT, some of this surplus is due to property sales• We make more than enough cash surplus to pay the interest on our

debts.• Can Brexit undermine this strong financial position?

Brexit

Non-Brexit Risk

• Political Risk• Rent Settlement• Social Housing Green Paper• Review of Regulation• Re-let Standards• Health & Safety• Customer Voice

Brexit

Brexit Risk

• Deteriorating housing market conditions (i.e. sales risk)• Interest, inflation and currency risk• Access to finance• Availability (and cost) of labour• Access to materials and components• Uncertainty

Sponsored by:

STEVE SMITHJOINT MANAGING DIRECTOR

BREXIT

HeadingBrexit

Andrew Dudley

Social Sector Housing Lead

[email protected]

Wright Hassall LLP


Brexit

Market Place

Opportunities

Threats

Heading

BrexitOpportunities

Homes England Strategic Plan 2018-2023

£27 Billion Investment

300,00 homes a year

Range of Investment Products

“Funding rush sees deals approach £4bn”

Brexit

Opportunities

Homes England – Encourage Innovation

Modern Methods of Construction

Tackling Climate Change

• Opportunities

• Home Energy Resource Unit (“Heru”)

• Size of a Washing Machine

• Dispose of unwanted or unusable material substances or by products

• Everything except metals and glass

Heading Brexit

Opportunities

Heat Treatment to break down materials – inc plastic

Produces Energy

Reduces Bills

No more bin lorries (New York)?

More Houses

www.myheru.com

Opportunities

Homes England – Encourage Innovation

Modern Methods of Construction

Tracking Climate Change

Heading Brexit

http://www.myheru.com/

BrexitThreats

Current period of uncertainty

Shortage of materials

Wider Economy

Vulnerable Client Group

Brexit

Conclusion

It’s just a market place

Economies Adjust

Innovation will triumph – we live in a global world

Development/Supply chain will adjust

Biggest Sector risk – business casualties likely to affect our client group – management/social issue

Sponsored by:

CHAIR: MARK EASTON


Sponsored by:


Sponsored by:


Thank you to Altro for sponsoring this workshop



Please note refreshments will be available from 11:30 – 12:00

The next session in this room is Insource vs. Outsource and will begin at 12:00

Sponsored by:


Brought to you by:INSOURCE VS. OUTSOURCE

CHAIR: MAGGIE PUNYER, CHAIR OF CHIC

PRESENTERS:

• DAVID WELLS, HEAD OF OPERATIONAL SERVICES, WREKIN

• NEIL ASHFORD, DIRECTOR OF BPS, BOURNVILLE VILLAGE

TRUST

• PETER HORDLEY, HEAD OF PARTNERSHIPS, NOVUS


Sponsored by:

INSOURCE VS. OUTSOURCEWORKSHOP FORMAT:






Sponsored by:

DAVID WELLSHEAD OF OPERATIONAL SERVICES

INSOURCE VS. OUTSOURCE

CONTROL

COSTS

ICT

PACE OF CHANGE

Planned

Repairs Development

Customers

Sponsored by:

NEIL ASHFORDDIRECTOR OF BOURNVILLE PROPERTYCARE SERVICES

INSOURCE VS. OUTSOURCE

Sponsored by:

BVT Background• Formed in 1920

• Oldest Direct Labour Organisation (DLO) in UK

• George Cadbury shaped community

• Owns and manages around 3,800 rented properties in the Bournville area of Birmingham, Telford, Shropshire.

Sponsored by:

Lessons learnt – Where? When? Why?INSOURCED

Where you invest time, effort and money (long term investment)

Better control of key landlord service

Profit for purpose - commercially focused

All about the people - customer focused quality service

The best self-delivery organisations are better than the best contractors – but the converse is also true

Be prepared to offer pay and conditions that are aligned with the market

Modern transformation = hard work!

Sponsored by:

Final Thoughts Highly effective leaders for maintenance organisations are in demand and hold future-shaping positions, so be prepared to pay well!

Exceeding Expectations, Setting New Standards

CHIC Conference 2019

Insource vs Outsource

Peter Hordley – Head of Partnerships

What do you think? /

Which Route Delivers the Best Outcomes?

In a perfect world Novus would insource 100% of everything we do – but the perfect world does not, and never will, exist!

Foundations for making the right decision /

Understand Your Organisation

What is our skillset?

What do we want to achieve?

What do we have to do?

How are we going to be successful?

What is our culture? What are our values?

Insource or Outsource? /

Defining the factors to consider

Do we have the capability to deliver inhouse?

Does our inhouse team have the capacity to deliver?

Do we have the resources to support our inhouse team?

Which route offers best value in terms of:

productivity – can we meet the programme?

quality – will we get it right?

cost – can we deliver in budget?

What are the inherent risks and which route manages which risks best?

Can we manage it effectively if we outsource?

Deciding who to work with /

Normal procurement processes will identify those that can deliver the works in terms of skills, experience, price, accreditations etc.

Two additional questions you should ensure that your procurement process answers for you:

1 Are these people that we can do business with; is there a synergy in terms of values and ethos?

2 Do we trust them?

Always remember that whilst you may be entering into a contract, you are actually forming a working relationship

Making it work /

“It ain’t what you do, it’s the way that you do it…….”

You are part of the same team – it’s not a master/servant relationship

Always work collaboratively - share tasks not duplicate them

Set clear, achievable expectations & deliver what is expected of you

Respect their role, value their contribution and understand their requirements

Pay them what they’re due, when it is due

Identify solutions to challenges together – don’t play the blame game

Acknowledge achievements – say thank you

“………and that’s what gets results”

Sponsored by:

CHAIR: MAGGIE PUNYER


Sponsored by:


Sponsored by:


Thank you to Adey for sponsoring this workshop



Please note lunch will be provided in the exhibition hall between 13:00 and 14:00, followed by the Plenary Session at 14:00

The next session in this room is Energy Efficiency and will begin at 15:00

Sponsored by:


Brought to you by:ENERGY EFFICIENCY

CHAIR: MAGGIE PUNYER, CHAIR OF CHIC

PRESENTERS:

• JOHN BEDFORD, SENIOR CONSULTANT, ARK

• KEVIN CAVENEY, COMMERCIAL SALES DIRECTOR,

NATIONWIDE WINDOWS


Sponsored by:

ENERGY EFFICIENCYWORKSHOP FORMAT:






Sponsored by:

JOHN BEDFORDSENIOR CONSULTANT

ENERGY EFFICIENCY

Sponsored by:

ENERGY EFFICIENCYTHE FUTURE

Sponsored by:

THE NEW RED FLAG IS GREEN!

Driven by continued general economic austerity, we see that energy efficiency and carbon reduction will re-emerge in the headlines

Fuel costs will always be an issue

Building regulations are not good enough

Off grid is real, investment upfront is the key, we can evaluate a Cost in Use scenario against capital expenditure

This year the government announced the lowest electrical energy consumption figures per head since the 1980’s despite us using more electronics than ever. Collaborative response to awareness does work!

Sponsored by:

THE PYRAMIDS OF NEED – KYOTO AND THE FABRIC FIRST APPROACH TO DESIGN

Sponsored by:

• Modular build and MMC provide a Fabric first approach with envelope performance achieving a target 0.17 U-value

• An inherently energy efficient offer around precision manufactured homes

• The perfect platform to support renewable performance

• Target EPC ratings of A

• Modular build and MMC can eliminate the effects of adversely inclement weather from the critical path

EFFICIENCY THROUGH INNOVATION……………FABRIC FIRST BY DEFAULT

Sponsored by:

BUILDSMART – SMART BUILT – SMART LIVING The future is intelligent low energy homes.

Fabric performance allows renewable performanceThe main renewables to consider are:

Wind

Solar/Solar collection

Geothermal/Endothermic

Biomass

Hydro

Heat pumps

Anabolic digestion/gasification

Sponsored by:

ANABOLIC DIGESTION/GASIFICATION

• Uses the molecular changes of waste food stuffs to generate energy.

• Energy from are usually heat or gases that can be burnt. Can be domestic in scale

• The biggest and most successful gasification plant is in Gussing, Austria and heats a town of 700 homes as well as supports a timber product curing plant.

• One of the biggest plants is in Tyseley Birmingham converting huge quantities of Birmingham's food waste to heat.

Sponsored by:

STORAGE, THE BATTERY PHENOMENON.

If you could box electricity, we would. An average home consumes about 18kw per day, a good battery can store about a third of this, 6kw.

Generate in the day and manage consumption to allow the battery to re-charge. Restart the cycle in the morning. Single cycle batteries last longer. Charge and discharge do not constantly top up.

Run the dwelling through the night off the battery. (fridge, freezers, lamps etc).

Lithium technology is costly and difficult to recycle. Saline batteries @ 1000 litres can hold a single cycle charge of 7kw and environmentally inert!

Sponsored by:

ELE AND THE ETHERNET

Extreme low energy systems that use 12 volt LED lighting and USB sockets.

Power distribution through fully monitored ethernet cables and hubs that capture and process usage data.

Remote switching via Bluetooth and kinetic technology eliminating costly wiring circuits.

Carbon mat fully radiant heating technology that is 98% efficient.

Sponsored by:

THE FUTURE IS………….THE LOW ENERGY BREAKFAST!

Split the day into three, generate the energy (PV etc), store the energy (batteries), use the energy in a managed way (low energy systems).

Combine this with other technologies. Carbon mat heating, LED lighting, Elesystems etc.

Remember peak demand management. The 1.8kw rule of limitation.

The low energy breakfast! - Tea, toast and beans (1.8kw kettle, 1.2kw toaster, 0.8kw microwave) used together 3.8kw.

Sponsored by:

PRECISION MANUFACTURED HOMES, THE PERFECT PLATFORM FOR PERFORMANCE

Heat and Power at a zero cost (well, £6.79 per year actually)

Low heat load and power consumption supported by the inherent fabric performance of factory build modular homes means:

Air/ground source systems are ideal

All electric systems with truly radiant carbon panel systems work well

12/24 volt circuits for general use (excluding cooking)

Solar collection/photovoltaic self generation is complementary

Battery back-up with Saline battery technology now a reality

Full monitoring with ethernet hub controlled intelligent wiring (Ele model)

Sponsored by:

BUILDSMART – LIVE SMART – BE SMART

Questions?

Sponsored by:

KEVIN CAVENEYCOMMERCIAL SALES DIRECTOR

ENERGY EFFICIENCY

Sponsored by:

CHAIR: MAGGIE PUNYER


Sponsored by:


Sponsored by:


Thank you to Nationwide Windows for sponsoring this workshopThank you to you all for attendingPlease visit any of the exhibitors still left!Have a safe journey home

Documents

CHIC CONFERENCE & EXHIBITION 2019 · Engaged CHIC –CHIC provided: • Procurement advice • Access to Reallies fire precaution framework • Procurement documentation production