CHRISTOPHER M. LUCAS

5778 Juvene Way, Cincinnati, OH 45233Cell: 513.255.2251

cmlucas2013@gmail.com

PROFESSIONAL SUMMARYTransformational leader with over 20 years of professional-level management experience, and exceptional people skills. Versed in process improvement and hands-on coaching. Desires a challenging role as a results-driven, versatile leader.

Articulate General Manager driven to succeed. Strategic planning and client relationship management expert.

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences.

General Manager with more than 20 years of experience planning, developing and implementing company visions and ideas.

CORE QUALIFICATIONS Results-oriented Operations management Client-focused Excel in team-building Proficiency in coaching Quick learner Computer proficient

Microsoft Office File/records maintenance Reports generation and analysis Financial records and processing Contract negotiation/review/drafting Training and development Business Development

EXPERIENCE

SKYLINE CHILI INC.Cincinnati, OH

General Manager 01/2014 to Current

General Manager of flagship Skyline location in the heart of Downtown Cincinnati. Managed kitchen operations for highgrossing, fast-paced fair concession kitchen. Trained staff of 35 employees for correct facility procedures, safety codes,proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Increased restaurant revenue from$1.2M to $1.4M in first year of employment.

HHGREGGCincinnati, OH

General Manager 09/2009 to 03/2013

Managed sales transactions with a revenue stream of $15,000,000 annually. Grew number of customers by 15% in 2 years. Hired and trained all sales staff for new store locations. Created and directed sales team training and development programs. Managed a regional sales staff of 20 members. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Achieved numerous bonuses based upon profitability of sales team. Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.

PALMISANO & CO. NEWTOWN MARKETCincinnati, OH

General Manager 03/2006 to 9/2009

Opened a new store location and assisted in recruiting and training new staff. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings.

CASTELLINI CO.Cincinnati, OH

Director of Warehouse Training and Development 06/1994 to 04/2006

Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Negotiated bulk shipping discounts with contracted carriers. Supervised special orders and after-hour urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Oversaw hiring and training of up to 5 new employees each quarter. Led teams in warehousing storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Verified proper temperature levels on all inbound merchandise requiring refrigeration. Worked at a rapidpace to meet tight deadlines. Led cross-department initiatives to develop and pursue cost reduction programs.

EDUCATION

BACHELOR OF SCIENCE: PSYCHOLOGYNorthern Kentucky University, Highland Heights, KY, USA6 hours of foreign language away from graduating. Returning student

ASSOCIATE OF ARTS: BUSINESS ADMINISTRATIONUniversity of Cincinnati, Cincinnati, OH, USA

PROFESSIONAL AFFILIATIONSServe Safe Certified (2014), USDA certified (2000), APICS (2008)