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Cisco Customer Education This session was recorded via Cisco WebEx! You can watch the live session recording via the following URL: https://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a1 57d924d0489eb2b7a467bafbf Thanks for your interest and participation! Mobile, Social, Visual, Virtual: Cisco Collaboration For Every Customer

Cisco Customer Education · For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long- distance, and di rect-inward-dial services

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  • Cisco Customer Education

    This session was recorded via Cisco WebEx! You can watch the live session recording via the following URL:

    https://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbf

    Thanks for your interest and participation!

    Mobile, Social, Visual, Virtual: Cisco Collaboration For Every Customer

    https://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbfhttps://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbf

  • Cisco Customer Education Mobile, Social, Visual, Virtual: Cisco Collaboration For Every Customer

    Connect using the audio conference box or you can call into the meeting:

    1. Toll-Free: (866) 432-9903

    2. Enter Meeting ID: 202 457 706 and your attendee ID number.

    3. Press “1” to join the conference.

  • Presentation Agenda

    ► Welcome from Cisco

    ► Welcome to the 21st Century

    ► Customer #3: The Simple Experience

    ► Customer #1: The Full Cisco Experience

    ► Customer #2: The 21st Century Experience

    About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.

    [email protected] ► Conclusion

  • Who Is Cisco?

  • Cisco Confidential 5 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems

    Bosack and Lerner run network cables between two different buildings on the Stanford University campus

    A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

    1984

  • WellFleet

    SynOptics

    3Com

    ACC

    DEC

    Proteon

    IBM

    Bay Networks

    Newbridge

    Cabletron

    Ascend

    Fore

    Xylan

    3Com Nortel

    Ericsson

    Alcatel

    Juniper Lucent

    Siemens

    NEC

    Foundry

    Redback

    Riverstone

    Extreme Arista

    HP

    Avaya

    Juniper

    Huawei

    Aruba

    Brocade

    Checkpoint

    Fortinet

    ShoreTel

    Polycom

    Microsoft

    F5

    Riverbed

    Dell

    Internet of Everything

    1990 – 1995 1996 – 2000 2001 – 2007 2008 – Today

    The Landscape is Constantly

    Changing

    Leading for Nearly 30 Years

    2016

  • Cisco Confidential 7 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Who Is Cisco?

    Chuck Robbins, CEO, Cisco

    • Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)

    • $117B Market Capitalization

    • $49.6B in Revenue

    • $10B in Annual Net Profits

    • $34B More Cash than Debt

    • $6.3B in Research and Development

    http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

    http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

  • No. 1 Voice

    41%

    No. 1 TelePresence

    50%

    No. 1 Web

    Conferencing 43%

    No. 1 Wireless LAN

    50%

    No. 2 x86 Blade Servers

    29%

    No. 1 Routing Edge/Core/

    Access 47%

    No. 1 Security

    31%

    No. 1 Switching Modular/Fixed

    65%

    No. 1 Storage Area

    Networks 47%

    Market Leadership Matters

  • ß CCE is an educational session for current and prospective Cisco customers

    ß Designed to help you understand the capabilities and business benefits of Cisco technologies

    ß Allow you to interact directly with Cisco subject matter experts and ask questions

    ß Offer assistance if you need/want more information, demonstrations, etc.

    What Is the Cisco Customer Education Series?

  • Welcome to the 21st Century!

    What ever happened to our flying cars, robot servants and all that cool stuff?

  • Cisco Confidential 11 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • The Future Is Now

    DX80 “I’m gonna have to science the s#*t out of this”

  • Video Is Now Pervasive Any Time, Any Place Across All Devices

  • Mobile Devices Are the New Workspace PCs & Macs Android & iOS Tablets Smart Phones

  • Cisco Confidential 16 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Communication tools and have evolved but they’re increasingly complicated and fragmented

    telephone

    meetings / calendar

    mobile / BYOD

    video / web conferencing

    document sharing / editing

    smartphones

    audio conferencing

    instant messaging

    / chat

    content storage

    video streaming

    content sharing

    tablets

  • Cisco Confidential 17 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers

    Past Individual work

    Fixed, long-term teams Teams in the office

    Work mostly with employees

    The Way We Work Has Changed

  • Cisco Confidential 18 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Customers today are faced with

    implementing and managing a complex set of solutions

  • Cisco Confidential 19 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Typical Multi-Vendor Network

    Switching Routing Security Wireless Voice

    Cisco HP Dell 3Com Dlink NetGear Linksys

    Cisco 3Com Juniper Huwai Adtran

    Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys

    Cisco 3Com NetGear Dlink Aruba

    Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel

    ß Reliability challenges

    ß Inconsistent warranties

    ß Higher maintenance costs

    ß No single point of support

    ß Basic levels of integration

    Results in The Frankenstein Effect!

  • Cisco Confidential 20 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Customer Profile #1 The Full Collaboration Experience

  • An Easy and Simple Experience from Any Device

    Every Desk

    Every Room

    Every Pocket

  • Cisco Confidential 22 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Simplicity Requires an Architectural Approach Cisco’s Comprehensive Collaboration Architecture

    On-Premises Cloud +

    Messaging and Recording

    Conferencing

    IM and Presence Content Sharing

    Scheduling and Calendaring

    Voice and Video

    SDN/Automation

    Medianet Edge Services

    Management Location Security

    Workflow Portable Identity

    Consistent Experience

    Collaboration Services

    Network- Based Platform

    Deployment Models

    Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms

  • Introducing Cisco Business Edition

  • Cisco Confidential 24 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Cisco Business Edition 6000 Affordable, Intuitive All-in-One Collaboration

    BE6000S Entry-Level Communications

    BE6000M/H End-to-End Collaboration

    ß Ideal for Small and Midsized Businesses ß Models built to support:

    - End-to-End Collaboration up to 1,000 users, 2500 devices, 9 apps, 100 call center agents, 50 sites

    - Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

    ß Scale-up, single-platform designs ß Easy to use, intuitive set-up and deployment

    tools

  • Cisco Confidential 25 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Unified Communications

    Video Conferencing

    Call Control Cisco® Unified

    CM

    Messaging Cisco Unity® Connection

    Scheduling Cisco

    TelePresence Management

    Suite

    Media Processing

    Cisco TelePresence

    Server

    Control Cisco

    TelePresence® Conductor

    Emergency Services

    Cisco Emergency Responder

    Contact Center Cisco Unified CCX

    Paging Cisco Paging Server

    Attendant Console Cisco

    Unified AC

    IM and Presence

    Cisco Jabber®

    Collaboration Edge Cisco

    Expressway/TelePresence

    VCS

    Provisioning, Management Cisco Prime™ Collaboration

    Record and Stream *Cisco

    TelePresence Content Server

    Cisco Collaboration Solution Components

    Easy | No Compromises | Full Cisco Collaboration Experience

    Cisco UCS® C220 M4* Rack Server

  • Medium to Large Rooms

    IX5000

    MX200 MX300 SX20

    MX800 MX700 SX80 MX800 Dual

    SX10

    Small to Medium Rooms

    Immersive

    Huddle Space

    Every Room

  • Every Desk

    DX650 DX80 8851 DX70

  • Every Pocket

    WebEx Jabber Spark

  • Cisco Confidential 29 © 2014 Cisco and/or its affi l iates. All rights reserved.

  • ON A MISSION:

    TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl

    ay=1&rel=0

    https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0

  • Cisco Confidential 31 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Customer Profile #2 The Agile 21st Century Collaboration Experience

  • Cisco Confidential 32 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Cisco Spark

    Communicate from where your work lives

    Message Meeting Call

  • Cisco Confidential 33 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Simply Communicate Better One Service, One Experience, for Every Employee

    HD Audio and Video Conferencing

    File Sharing

    1:1 and Team Messaging in Virtual Rooms

    Mobile App

    Desk and Room Devices

  • Cisco Confidential 34 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Message

    Mobile, Desktop and

    Web App

    1-to-1 and Team Messages in

    Virtual Rooms

    Persistent Messages /with File Sharing

    Simple Integrations Tools, APIs,

    Services

    Security w/ End-to-End Encryption

  • Cisco Confidential 35 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Unlimited virtual rooms

    Introducing Cisco Spark

    Persistent and secure messaging and file

    sharing

    Face-to-face meetings with screen sharing

    Superior business-class experience

    Making Teamwork Simpler.

    The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.

  • Cisco Confidential 36 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    An Easier Way to Get Everyone Together

    Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list

    Start collaborating with anyone by simply adding

    their name or e-mail address

    Pull Everyone Together Simpler Way to Work With All Your Teams

    Teams enabling user to create and join virtual teams

    and add “open” rooms for their teams

    Make and receive calls inside and outside your

    organization. Schedule or join

    meetings from anywhere

  • Cisco Confidential 37 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Accelerate Decision Making

    Share your screen to gain

    quick alignment

    Create a room for your team to continue working after the meeting finishes

    Start a meeting in your rooms of up to 25 people

    from any device

    Move from desktop to mobile with one click to keep the call going

    Meet, Share, and Continue Take It with You

  • Cisco Confidential 38 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Meeting

    Instant Meetings

    Voice, Video, and Content

    Sharing

    Join from Any Endpoint –

    even 3rd party

    Always on Personal

    Meeting Room Record

    Meetings

    Basic Meetings

    Advanced Meetings

  • Cisco Confidential 39 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Basic Meetings from the Spark App

    Basic Meetings - M2

    • Instant Meetings (straight from a Spark room) • Start the ball rolling in a virtual room ahead of

    any scheduled meeting • Up to 25 participants • Basic Voice, Video, and Content Sharing • Participants List with Names and Video Film

    Strip • Easy to join from anywhere:

    • Spark mobile or desktop app • Cisco IP phone registered to Spark • Spark Room System

    Spark Meeting

    Spark Room System

    Spark Desk Phone

    Spark App

    Spark Desktop Client

  • Cisco Confidential 40 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Industry-leading WebEx conferencing service – up to 200 participants

    Anyone can join your meeting from anywhere – any phone or device

    3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint

    Advanced Meetings WebEx Powered Meetings

  • Cisco Confidential 41 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    All the capabilities of WebEx

    Everyone gets their own personal meeting room

    In meeting markup tools, whiteboard, and chat

    Roster list, with active speaker notification

    Meeting moderation features

    Record meetings in full

    Advanced Meetings Advanced Features

  • Cisco Confidential 42 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Spark Room System

  • Cisco Confidential 43 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Pairing your Spark App to a Room System Spark Proximity

  • Cisco Confidential 44 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Join Spark Meetings on a Spark Room System

    Simple Meeting Access Move and Go Face-to-Face Meetings

  • Cisco Confidential 45 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Call

    Cloud-based Phone

    System1

    Mobile First / Spark App

    Desktop Phones

    Cisco 7800 + 8800 series

    OTT Access Connect Phones

    Anywhere

    Dial by Directory, Number,

    Extension

    1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

  • Cisco Confidential 46 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Spark Call Features

    • Audio, Video, PSTN calling

    • Call Forward and Transfer

    • Hold/Resume with Video on Hold

    • Ad-hoc Conferencing

    • Class of Service

    • Shared and Multiple Lines

    • Do not Disturb

    • Directory dialing

    • Speed Dials with BLF

    • Voicemail

    • E911

    • Company Caller ID

    • Auto-attendant and Hunt Groups

    • Zero Touch Meetings

    • Single Number Reach

    • Spark App is the single soft-client for voice, video, meetings, & messaging

    • Spark App is an “extension” of the desk phone

    • Answer calls on desk phone or with Spark App

    • Call anyone, anywhere

    • Use Spark App to control the desk phone

    • Intelligent Proximity

    UC Features Collaboration Features Administrative Features

    • End User Self Care

    • Customer and Partner Admin portal

    • Customer Bulk Provisioning

    • External Health Portal status.ciscospark.com

    • Support and feedback through Spark App and support.ciscospark.com

  • Cisco Confidential 47 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    ß Ideal for mobile workers ß Single app for voice, video, meetings, and messaging ß iOS, Android, and Windows Devices ß Windows and Mac OS X

    ß Integrated mobile and desktop voice and video calling with Spark App ß Spark App is an “extension” of your phone ß Answer calls on your desk phone or with Spark App ß Call anyone, anywhere as if you were in the office

    ß Use App to control Spark registered desk phone

    Spark App as a Soft Client

  • Cisco Confidential 48 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    ß Cisco’s latest generation of IP phones ß Cisco 7800 and 8800 Series of phones

    ß HD voice and video ß H.264 video ß G.722 wideband audio ß G711u for PSTN calls

    ß Full phone feature support ß Intelligent Proximity (Bluetooth) ß USB and Analog Headsets ß Wi-Fi support

    Enterprise-Class Devices

  • Cisco Confidential 49 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    1 2 3

    Getting started is as easy as…

  • Cisco Confidential 50 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    …Spark Offer

    + | | Message Call

    (Cloud or Hybrid) Meeting

    1 2 3

    App, Phones, Video Rooms

  • Cisco Confidential 51 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Customer Profile #3 The Simple Experience

  • Cisco Confidential 52 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Complete cloud-managed IT solution Wireless, switching, security, MDM, communications Integrated hardware, software, and cloud services Single pane–of–glass management over locations, infrastructure, and devices

    Leader in simplifying IT Among Cisco’s fastest-growing portfolios Over 100,000 customers worldwide Millions of managed devices online

    About Cisco Meraki

    WiFi • Switching • Security • MDM • Communications

  • Cisco Confidential 53 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    “Technology that

    simply works”

  • Cisco Confidential 54 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Cloud Managed WiFi (2006)

    Cloud Managed Network (2010)

    Cloud Managed Enterprise

    (2015)

    MR Wireless LAN MS Ethernet Switches MX Security Appliances SM EMM MC Communications

  • Cisco Confidential 55 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Reliability

    Security

    Scalability

    Future-proofing

  • Cisco Confidential 56 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Manage and monitor those networks with robust analytics from a single pane of glass

    Reduce administrative overhead with simple all-inclusive licensing models and tools

    Deploy and grow networks at branch locations or large campuses easily and rapidly

  • Cisco Confidential 57 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • Cisco Confidential 58 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    • Streamlined deployment • Simplified management • Delightful end–user experience • Single pane–of–glass management with Meraki network

    • First in a series

    Managed through the cloud, integrated with the network

  • Cisco Confidential 59 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Licensing is required and includes: Centralized management and network-wide visibility and control

    Seamless firmware and security updates

    24/7 Enterprise support and a 2 year warranty

    A Meraki VoIP solution includes a 1:1 ratio of hardware and licenses

    +

    hardware license

    Cloud licenses can be purchased in 1, 3, 5, 7, or 10 year durations contingent on the needs of the customer

  • Cisco Confidential 60 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Meraki MC License Meraki MC74 Endpoint

    + 1, 3, 5, 7, 10 year options

    24x7 enterprise support

    Regular software updates/upgrades

    High-resolution touch screen

    Continuous feature delivery from the cloud

    Simple and intuitive end-user experience

    Customer contracts directly with a supported SIP provider for PSTN access

  • Cisco Confidential 61 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Support for third party USB headsets from Plantronics and Jabra

    Built in switch so the entire desktop workstation only consumes one network port resulting in capacity cost savings

    Two USB Ports

    One 3.5mm Headset Jack

    Gigabit switch for PC and LAN

    Voice VLAN capable

    High Resolution Touch Screen

    Hardware Feature Highlights

    Check the MC Datasheet for the latest features

  • Cisco Confidential 62 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Web Self Service portal

    Call forwarding

    Voicemail

    Outbound calls

    Contact photos for directory entries

    Directory Integration with Google Apps

    UI Feature Highlights

    All configuration and call monitoring is done right from one central location in Dashboard

    Check the MC Datasheet for the latest features

  • Cisco Confidential 63 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Basic call features (hold, transfer, multiple simultaneous incoming calls, caller ID) Secure end to end calls via Secure SIP (TLS) for signaling and SRTP for media streams Phones assigned extensions (4-6 digits) and DIDs (10 digits)

    Visual Voicemail Conferencing Workgroups (beta) Music On Hold Automated attendant/IVR Menus

    Check the MC Datasheet for the latest features

  • Cisco Confidential 64 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Retail

    Quick and easy deployment

    Management anywhere

    Sleek design adds to customer brand

    Commercial Offices

    Scale easily as you grow

    Reduce OpEx

    Advanced features deployed in seconds

    Teleworkers

    Remove VPN/complex design

    Live with Internet connection

    Streamline employee onboarding

  • Cisco Confidential 65 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • Cisco Confidential 66 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    1. Assign phone numbers to users in dashboard

    2. Deliver phones to users

    3. Users plug in phone

    4. Phones automatically register with cloud, pull configuration

    5. Meraki network automatically optimizes for voice service

    6. Enable options, such as workgroups or queues, as needed

  • Cisco Confidential 67 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • Cisco Confidential 68 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • Cisco Confidential 69 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Forget T1’s, E1’s, TDM, DSP’s, Media Gateways…

    Excellent Hardware, SIMPLE software

    Not A PSTN Carrier

    No Pre-VoIP Technology Involved

    We aren’t providing trunks/connectivity, just the device and management

    The most intuitive and easy to use communications experience on the market

  • Cisco Confidential 70 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    • All IP SIP trunking since 2003 • 24x7x365 operations center • Network facilities in Denver, Dallas, and Chicago • Customer churn rate < 0.5% • Industry leading security and encryption

    • IntelePeer provides end users voice calling access (i.e., SIP) for US and Canada including E911 support

    • Optional internet fax and toll free bundle available

    • Customer signs contract with IntelePeer and is billed directly

    • Cisco Meraki handles technical support

    • Customers reach out to IntelePeer for billing and usage inquiries

  • Cisco Confidential 71 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

  • Cisco Confidential 72 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Top 10 Ways Cisco is Building Business Value through Collaboration

  • Cisco Confidential 73 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    1. Consolidate Communications Infrastructure

    ß 61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies

    ß Simplify management, integrate networks, lower CapEx and OpEx

    ß Simplify adding new and differentiated services

    ß Use a single network to provide multiple services to users

  • Cisco Confidential 74 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    2. Enable Meetings with Remote Participants

    ß 87% of remote users feel more connected to their team and process when using videoconferencing

    ß Accelerate decision making by reducing communications delay

    ß Almost 25% of employees are either remote or mobile workers

    ß Reduce real-estate costs, travel, and environmental impact

  • Cisco Confidential 75 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    3. Incorporate Video Into Meetings

    ß 58% of videoconferencing users report that it helps them accelerate decision-making

    ß Experience greater connection with remote team members

    ß Elevate and personalize communications to improve the quality and speed of decisions

    ß Allow employees to use video as easily as voice, wherever they are

  • Cisco Confidential 76 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    4. Collaborate from Within Business Applications

    ß Toggling between applications is the 3rd most common workplace distraction affecting productivity

    ß Integrate collaboration functions with existing applications

    ß Save time, streamline workflows, and increase productivity

    ß Initiate meetings and collaborate instantly within business applications

  • Cisco Confidential 77 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    5. Enable Mobile Workers and BYOD

    ß Almost 25% of employees are either remote or mobile workers

    ß Maintain the same levels of security you have at the desktop

    ß Reduce costs by letting employees use and manage their own devices

    ß 76% of organizations that implement BYOD report increased employee responsiveness and decision making

  • Cisco Confidential 78 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    6. Support Teleworkers and Branch Offices

    ß 95% of employers say telework has a high impact on employee retention

    ß 87% of remote users feel more connected to their team and process when using videoconferencing

    ß Reduce employee travel and real-estate costs

    ß Improve talent by removing geographical restrictions in hiring

    ß Utilize office space more efficiently

  • Cisco Confidential 79 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    7. Locate and Access Remote Experts

    ß The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%

    ß Create a virtual pool of experts, co-located or globally dispersed

    ß Connect customers with agents over high-definition video

    ß Interact face-to-face in an easy-to-use, natural manner

  • Cisco Confidential 80 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    8. Create Flexible Work Areas and Office Space

    ß Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%

    ß Around 60% of a company’s desks are vacant at any one time

    ß Create work areas that encourage interaction and that you can adjust to accommodate evolving needs

    ß Scale office usage by providing space-sharing options

  • Cisco Confidential 81 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    9. Collaborate with External Organizations

    ß 65% of employees manage external stakeholders to perform their work

    ß Easily share information and communicate across channels

    ß 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation

    ß Allow guest users to easily interact with employees using high-quality real-time communications

  • Cisco Confidential 82 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    10. Provide Multichannel Customer Service

    ß Improve customer satisfaction with proactive, real-time response

    ß Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)

    ß Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing

    ß Reduce per-interaction costs by reducing telephone contact

  • Cisco Confidential 83 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Why Choose Cisco?

  • Cisco Confidential 84 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    of Fortune 500 Use Cisco®

    Collaboration

    95%

    Cisco WebEx® Minutes

    per Month

    4+ Billion

    Cisco Collaboration Customers

    200,000+

    Cisco TelePresence®

    Endpoints

    2+ Million

    Cisco Contact Center Agents

    3+ Million Cisco Jabber®

    Seats

    20+ Million

    Cisco Leading the Industry

    Cisco IP Phones

    95+ Million

  • Cisco Confidential 85 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Worldwide Enterprise Voice Revenue Share

    Avaya

    Mitel Unify (SEN) NEC Alcatel-Lucent Polycom Microsoft ShoreTel

    Enterprise Voice Revenue Share

    0%

    5%

    10%

    15%

    20%

    25%

    30%

    35%

    40%

    45%

    Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history

    …crowded in

  • Cisco Confidential 86 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    High-performance mobility for business

    Optimizing networks to deliver improved performance for iPhone and iPad.

    Creating an even better experience for Cisco voice communication on iPhone.

    Reinventing teamwork and meetings with Cisco Collaboration tools.

  • Cisco Confidential 87 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.

    Only Cisco Can Bring It All Together

    Unified Communications

    Customer Collaboration

    Conferencing

    Open & Interoperable

    Intercloud: Premises, Cloud & Hybrid

    Ecosystem: Partners & Cisco Services

  • Thank You and Next Steps

    Brian Avery [email protected]

    Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

    www.

    Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/

  • • CCE sessions are held weekly on a variety of topics

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    • Watch replays of past events and register for upcoming events!

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    Join us again for a future Cisco Customer Education Event

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  • Thank you.

    Cisco �Customer �EducationCisco �Customer �EducationPresentation AgendaWho Is Cisco?Slide Number 5Leading for Nearly 30 YearsWho Is Cisco?Market Leadership MattersWhat Is the Cisco Customer Education Series?Welcome to the �21st Century!Slide Number 11Slide Number 12The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceSlide Number 16The Way We Work Has ChangedSlide Number 18Typical Multi-Vendor NetworkCustomer Profile #1��The Full Collaboration ExperienceAn Easy and Simple Experience from Any DeviceSimplicity Requires an Architectural Approach�Cisco’s Comprehensive Collaboration ArchitectureIntroducing Cisco �Business EditionCisco Business Edition 6000 �Affordable, Intuitive All-in-One CollaborationSlide Number 25Slide Number 26Slide Number 27Slide Number 28Cisco Collaboration�DemoSlide Number 30Customer Profile #2��The Agile 21st Century �Collaboration ExperienceSlide Number 32Simply Communicate Better�One Service, One Experience, for Every EmployeeSlide Number 34Introducing Cisco SparkAn Easier Way to Get Everyone TogetherAccelerate Decision MakingSlide Number 38Basic Meetings from the Spark AppAdvanced Meetings�WebEx Powered MeetingsAdvanced Meetings�Advanced FeaturesSpark Room SystemSlide Number 43Join Spark Meetings on a Spark Room SystemSlide Number 45Spark Call FeaturesSpark App as a Soft ClientEnterprise-Class DevicesSlide Number 49…Spark OfferSlide Number 51About Cisco MerakiSlide Number 53Simplifying across IT with cloud managementBenefits of a cloud-based solutionWith the Meraki full stack you can…Slide Number 57Cisco Meraki MC74Simple licensingSlide Number 60The Meraki MC74The Meraki MC74Telephony feature setsCisco Meraki MC solutions for different use casesSlide Number 65Streamlined DeploymentEnd User ExperienceSlide Number 68Slide Number 69About IntelepeerSlide Number 71Top 10 Ways��Cisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?�Cisco Leading the IndustryWorldwide Enterprise Voice Revenue ShareSlide Number 86Only Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 90