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Cisco Customer Education
This session was recorded via Cisco WebEx! You can watch the live session recording via the following URL:
https://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbf
Thanks for your interest and participation!
Mobile, Social, Visual, Virtual: Cisco Collaboration For Every Customer
https://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbfhttps://acecloud.webex.com/acecloud/lsr.php?RCID=7cc84a157d924d0489eb2b7a467bafbf
Cisco Customer Education Mobile, Social, Visual, Virtual: Cisco Collaboration For Every Customer
Connect using the audio conference box or you can call into the meeting:
1. Toll-Free: (866) 432-9903
2. Enter Meeting ID: 202 457 706 and your attendee ID number.
3. Press “1” to join the conference.
Presentation Agenda
► Welcome from Cisco
► Welcome to the 21st Century
► Customer #3: The Simple Experience
► Customer #1: The Full Cisco Experience
► Customer #2: The 21st Century Experience
About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.
[email protected] ► Conclusion
Who Is Cisco?
Cisco Confidential 5 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
1984
WellFleet
SynOptics
3Com
ACC
DEC
Proteon
IBM
Bay Networks
Newbridge
Cabletron
Ascend
Fore
Xylan
3Com Nortel
Ericsson
Alcatel
Juniper Lucent
Siemens
NEC
Foundry
Redback
Riverstone
Extreme Arista
HP
Avaya
Juniper
Huawei
Aruba
Brocade
Checkpoint
Fortinet
ShoreTel
Polycom
Microsoft
F5
Riverbed
Dell
Internet of Everything
1990 – 1995 1996 – 2000 2001 – 2007 2008 – Today
The Landscape is Constantly
Changing
Leading for Nearly 30 Years
2016
Cisco Confidential 7 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Who Is Cisco?
Chuck Robbins, CEO, Cisco
• Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)
• $117B Market Capitalization
• $49.6B in Revenue
• $10B in Annual Net Profits
• $34B More Cash than Debt
• $6.3B in Research and Development
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
No. 1 Voice
41%
No. 1 TelePresence
50%
No. 1 Web
Conferencing 43%
No. 1 Wireless LAN
50%
No. 2 x86 Blade Servers
29%
No. 1 Routing Edge/Core/
Access 47%
No. 1 Security
31%
No. 1 Switching Modular/Fixed
65%
No. 1 Storage Area
Networks 47%
Market Leadership Matters
ß CCE is an educational session for current and prospective Cisco customers
ß Designed to help you understand the capabilities and business benefits of Cisco technologies
ß Allow you to interact directly with Cisco subject matter experts and ask questions
ß Offer assistance if you need/want more information, demonstrations, etc.
What Is the Cisco Customer Education Series?
Welcome to the 21st Century!
What ever happened to our flying cars, robot servants and all that cool stuff?
Cisco Confidential 11 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
The Future Is Now
DX80 “I’m gonna have to science the s#*t out of this”
Video Is Now Pervasive Any Time, Any Place Across All Devices
Mobile Devices Are the New Workspace PCs & Macs Android & iOS Tablets Smart Phones
Cisco Confidential 16 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Communication tools and have evolved but they’re increasingly complicated and fragmented
telephone
meetings / calendar
mobile / BYOD
video / web conferencing
document sharing / editing
smartphones
audio conferencing
instant messaging
/ chat
content storage
video streaming
content sharing
tablets
Cisco Confidential 17 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers
Past Individual work
Fixed, long-term teams Teams in the office
Work mostly with employees
The Way We Work Has Changed
Cisco Confidential 18 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customers today are faced with
implementing and managing a complex set of solutions
Cisco Confidential 19 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Typical Multi-Vendor Network
Switching Routing Security Wireless Voice
Cisco HP Dell 3Com Dlink NetGear Linksys
Cisco 3Com Juniper Huwai Adtran
Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys
Cisco 3Com NetGear Dlink Aruba
Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel
ß Reliability challenges
ß Inconsistent warranties
ß Higher maintenance costs
ß No single point of support
ß Basic levels of integration
Results in The Frankenstein Effect!
Cisco Confidential 20 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customer Profile #1 The Full Collaboration Experience
An Easy and Simple Experience from Any Device
Every Desk
Every Room
Every Pocket
Cisco Confidential 22 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Simplicity Requires an Architectural Approach Cisco’s Comprehensive Collaboration Architecture
On-Premises Cloud +
Messaging and Recording
Conferencing
IM and Presence Content Sharing
Scheduling and Calendaring
Voice and Video
SDN/Automation
Medianet Edge Services
Management Location Security
Workflow Portable Identity
Consistent Experience
Collaboration Services
Network- Based Platform
Deployment Models
Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms
Introducing Cisco Business Edition
Cisco Confidential 24 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Business Edition 6000 Affordable, Intuitive All-in-One Collaboration
BE6000S Entry-Level Communications
BE6000M/H End-to-End Collaboration
ß Ideal for Small and Midsized Businesses ß Models built to support:
- End-to-End Collaboration up to 1,000 users, 2500 devices, 9 apps, 100 call center agents, 50 sites
- Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps
ß Scale-up, single-platform designs ß Easy to use, intuitive set-up and deployment
tools
Cisco Confidential 25 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Unified Communications
Video Conferencing
Call Control Cisco® Unified
CM
Messaging Cisco Unity® Connection
Scheduling Cisco
TelePresence Management
Suite
Media Processing
Cisco TelePresence
Server
Control Cisco
TelePresence® Conductor
Emergency Services
Cisco Emergency Responder
Contact Center Cisco Unified CCX
Paging Cisco Paging Server
Attendant Console Cisco
Unified AC
IM and Presence
Cisco Jabber®
Collaboration Edge Cisco
Expressway/TelePresence
VCS
Provisioning, Management Cisco Prime™ Collaboration
Record and Stream *Cisco
TelePresence Content Server
Cisco Collaboration Solution Components
Easy | No Compromises | Full Cisco Collaboration Experience
Cisco UCS® C220 M4* Rack Server
Medium to Large Rooms
IX5000
MX200 MX300 SX20
MX800 MX700 SX80 MX800 Dual
SX10
Small to Medium Rooms
Immersive
Huddle Space
Every Room
Every Desk
DX650 DX80 8851 DX70
Every Pocket
WebEx Jabber Spark
Cisco Confidential 29 © 2014 Cisco and/or its affi l iates. All rights reserved.
ON A MISSION:
TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl
ay=1&rel=0
https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0
Cisco Confidential 31 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customer Profile #2 The Agile 21st Century Collaboration Experience
Cisco Confidential 32 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Spark
Communicate from where your work lives
Message Meeting Call
Cisco Confidential 33 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Simply Communicate Better One Service, One Experience, for Every Employee
HD Audio and Video Conferencing
File Sharing
1:1 and Team Messaging in Virtual Rooms
Mobile App
Desk and Room Devices
Cisco Confidential 34 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Message
Mobile, Desktop and
Web App
1-to-1 and Team Messages in
Virtual Rooms
Persistent Messages /with File Sharing
Simple Integrations Tools, APIs,
Services
Security w/ End-to-End Encryption
Cisco Confidential 35 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Unlimited virtual rooms
Introducing Cisco Spark
Persistent and secure messaging and file
sharing
Face-to-face meetings with screen sharing
Superior business-class experience
Making Teamwork Simpler.
The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.
Cisco Confidential 36 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
An Easier Way to Get Everyone Together
Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list
Start collaborating with anyone by simply adding
their name or e-mail address
Pull Everyone Together Simpler Way to Work With All Your Teams
Teams enabling user to create and join virtual teams
and add “open” rooms for their teams
Make and receive calls inside and outside your
organization. Schedule or join
meetings from anywhere
Cisco Confidential 37 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Accelerate Decision Making
Share your screen to gain
quick alignment
Create a room for your team to continue working after the meeting finishes
Start a meeting in your rooms of up to 25 people
from any device
Move from desktop to mobile with one click to keep the call going
Meet, Share, and Continue Take It with You
Cisco Confidential 38 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting Room Record
Meetings
Basic Meetings
Advanced Meetings
Cisco Confidential 39 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Basic Meetings from the Spark App
Basic Meetings - M2
• Instant Meetings (straight from a Spark room) • Start the ball rolling in a virtual room ahead of
any scheduled meeting • Up to 25 participants • Basic Voice, Video, and Content Sharing • Participants List with Names and Video Film
Strip • Easy to join from anywhere:
• Spark mobile or desktop app • Cisco IP phone registered to Spark • Spark Room System
Spark Meeting
Spark Room System
Spark Desk Phone
Spark App
Spark Desktop Client
Cisco Confidential 40 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Industry-leading WebEx conferencing service – up to 200 participants
Anyone can join your meeting from anywhere – any phone or device
3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint
Advanced Meetings WebEx Powered Meetings
Cisco Confidential 41 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
All the capabilities of WebEx
Everyone gets their own personal meeting room
In meeting markup tools, whiteboard, and chat
Roster list, with active speaker notification
Meeting moderation features
Record meetings in full
Advanced Meetings Advanced Features
Cisco Confidential 42 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Spark Room System
Cisco Confidential 43 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Pairing your Spark App to a Room System Spark Proximity
Cisco Confidential 44 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Join Spark Meetings on a Spark Room System
Simple Meeting Access Move and Go Face-to-Face Meetings
Cisco Confidential 45 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number,
Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
Cisco Confidential 46 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Spark Call Features
• Audio, Video, PSTN calling
• Call Forward and Transfer
• Hold/Resume with Video on Hold
• Ad-hoc Conferencing
• Class of Service
• Shared and Multiple Lines
• Do not Disturb
• Directory dialing
• Speed Dials with BLF
• Voicemail
• E911
• Company Caller ID
• Auto-attendant and Hunt Groups
• Zero Touch Meetings
• Single Number Reach
• Spark App is the single soft-client for voice, video, meetings, & messaging
• Spark App is an “extension” of the desk phone
• Answer calls on desk phone or with Spark App
• Call anyone, anywhere
• Use Spark App to control the desk phone
• Intelligent Proximity
UC Features Collaboration Features Administrative Features
• End User Self Care
• Customer and Partner Admin portal
• Customer Bulk Provisioning
• External Health Portal status.ciscospark.com
• Support and feedback through Spark App and support.ciscospark.com
Cisco Confidential 47 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
ß Ideal for mobile workers ß Single app for voice, video, meetings, and messaging ß iOS, Android, and Windows Devices ß Windows and Mac OS X
ß Integrated mobile and desktop voice and video calling with Spark App ß Spark App is an “extension” of your phone ß Answer calls on your desk phone or with Spark App ß Call anyone, anywhere as if you were in the office
ß Use App to control Spark registered desk phone
Spark App as a Soft Client
Cisco Confidential 48 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
ß Cisco’s latest generation of IP phones ß Cisco 7800 and 8800 Series of phones
ß HD voice and video ß H.264 video ß G.722 wideband audio ß G711u for PSTN calls
ß Full phone feature support ß Intelligent Proximity (Bluetooth) ß USB and Analog Headsets ß Wi-Fi support
Enterprise-Class Devices
Cisco Confidential 49 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
1 2 3
Getting started is as easy as…
Cisco Confidential 50 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
…Spark Offer
+ | | Message Call
(Cloud or Hybrid) Meeting
1 2 3
App, Phones, Video Rooms
Cisco Confidential 51 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customer Profile #3 The Simple Experience
Cisco Confidential 52 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Complete cloud-managed IT solution Wireless, switching, security, MDM, communications Integrated hardware, software, and cloud services Single pane–of–glass management over locations, infrastructure, and devices
Leader in simplifying IT Among Cisco’s fastest-growing portfolios Over 100,000 customers worldwide Millions of managed devices online
About Cisco Meraki
WiFi • Switching • Security • MDM • Communications
Cisco Confidential 53 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
“Technology that
simply works”
Cisco Confidential 54 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cloud Managed WiFi (2006)
Cloud Managed Network (2010)
Cloud Managed Enterprise
(2015)
MR Wireless LAN MS Ethernet Switches MX Security Appliances SM EMM MC Communications
Cisco Confidential 55 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Reliability
Security
Scalability
Future-proofing
Cisco Confidential 56 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Manage and monitor those networks with robust analytics from a single pane of glass
Reduce administrative overhead with simple all-inclusive licensing models and tools
Deploy and grow networks at branch locations or large campuses easily and rapidly
Cisco Confidential 57 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 58 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
• Streamlined deployment • Simplified management • Delightful end–user experience • Single pane–of–glass management with Meraki network
• First in a series
Managed through the cloud, integrated with the network
Cisco Confidential 59 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Licensing is required and includes: Centralized management and network-wide visibility and control
Seamless firmware and security updates
24/7 Enterprise support and a 2 year warranty
A Meraki VoIP solution includes a 1:1 ratio of hardware and licenses
+
hardware license
Cloud licenses can be purchased in 1, 3, 5, 7, or 10 year durations contingent on the needs of the customer
Cisco Confidential 60 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Meraki MC License Meraki MC74 Endpoint
+ 1, 3, 5, 7, 10 year options
24x7 enterprise support
Regular software updates/upgrades
High-resolution touch screen
Continuous feature delivery from the cloud
Simple and intuitive end-user experience
Customer contracts directly with a supported SIP provider for PSTN access
Cisco Confidential 61 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Support for third party USB headsets from Plantronics and Jabra
Built in switch so the entire desktop workstation only consumes one network port resulting in capacity cost savings
Two USB Ports
One 3.5mm Headset Jack
Gigabit switch for PC and LAN
Voice VLAN capable
High Resolution Touch Screen
Hardware Feature Highlights
Check the MC Datasheet for the latest features
Cisco Confidential 62 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Web Self Service portal
Call forwarding
Voicemail
Outbound calls
Contact photos for directory entries
Directory Integration with Google Apps
UI Feature Highlights
All configuration and call monitoring is done right from one central location in Dashboard
Check the MC Datasheet for the latest features
Cisco Confidential 63 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Basic call features (hold, transfer, multiple simultaneous incoming calls, caller ID) Secure end to end calls via Secure SIP (TLS) for signaling and SRTP for media streams Phones assigned extensions (4-6 digits) and DIDs (10 digits)
Visual Voicemail Conferencing Workgroups (beta) Music On Hold Automated attendant/IVR Menus
Check the MC Datasheet for the latest features
Cisco Confidential 64 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Retail
Quick and easy deployment
Management anywhere
Sleek design adds to customer brand
Commercial Offices
Scale easily as you grow
Reduce OpEx
Advanced features deployed in seconds
Teleworkers
Remove VPN/complex design
Live with Internet connection
Streamline employee onboarding
Cisco Confidential 65 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 66 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
1. Assign phone numbers to users in dashboard
2. Deliver phones to users
3. Users plug in phone
4. Phones automatically register with cloud, pull configuration
5. Meraki network automatically optimizes for voice service
6. Enable options, such as workgroups or queues, as needed
Cisco Confidential 67 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 68 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 69 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Forget T1’s, E1’s, TDM, DSP’s, Media Gateways…
Excellent Hardware, SIMPLE software
Not A PSTN Carrier
No Pre-VoIP Technology Involved
We aren’t providing trunks/connectivity, just the device and management
The most intuitive and easy to use communications experience on the market
Cisco Confidential 70 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
• All IP SIP trunking since 2003 • 24x7x365 operations center • Network facilities in Denver, Dallas, and Chicago • Customer churn rate < 0.5% • Industry leading security and encryption
• IntelePeer provides end users voice calling access (i.e., SIP) for US and Canada including E911 support
• Optional internet fax and toll free bundle available
• Customer signs contract with IntelePeer and is billed directly
• Cisco Meraki handles technical support
• Customers reach out to IntelePeer for billing and usage inquiries
Cisco Confidential 71 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 72 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Top 10 Ways Cisco is Building Business Value through Collaboration
Cisco Confidential 73 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
1. Consolidate Communications Infrastructure
ß 61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies
ß Simplify management, integrate networks, lower CapEx and OpEx
ß Simplify adding new and differentiated services
ß Use a single network to provide multiple services to users
Cisco Confidential 74 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
2. Enable Meetings with Remote Participants
ß 87% of remote users feel more connected to their team and process when using videoconferencing
ß Accelerate decision making by reducing communications delay
ß Almost 25% of employees are either remote or mobile workers
ß Reduce real-estate costs, travel, and environmental impact
Cisco Confidential 75 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
3. Incorporate Video Into Meetings
ß 58% of videoconferencing users report that it helps them accelerate decision-making
ß Experience greater connection with remote team members
ß Elevate and personalize communications to improve the quality and speed of decisions
ß Allow employees to use video as easily as voice, wherever they are
Cisco Confidential 76 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
4. Collaborate from Within Business Applications
ß Toggling between applications is the 3rd most common workplace distraction affecting productivity
ß Integrate collaboration functions with existing applications
ß Save time, streamline workflows, and increase productivity
ß Initiate meetings and collaborate instantly within business applications
Cisco Confidential 77 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
5. Enable Mobile Workers and BYOD
ß Almost 25% of employees are either remote or mobile workers
ß Maintain the same levels of security you have at the desktop
ß Reduce costs by letting employees use and manage their own devices
ß 76% of organizations that implement BYOD report increased employee responsiveness and decision making
Cisco Confidential 78 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
6. Support Teleworkers and Branch Offices
ß 95% of employers say telework has a high impact on employee retention
ß 87% of remote users feel more connected to their team and process when using videoconferencing
ß Reduce employee travel and real-estate costs
ß Improve talent by removing geographical restrictions in hiring
ß Utilize office space more efficiently
Cisco Confidential 79 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
7. Locate and Access Remote Experts
ß The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%
ß Create a virtual pool of experts, co-located or globally dispersed
ß Connect customers with agents over high-definition video
ß Interact face-to-face in an easy-to-use, natural manner
Cisco Confidential 80 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
8. Create Flexible Work Areas and Office Space
ß Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%
ß Around 60% of a company’s desks are vacant at any one time
ß Create work areas that encourage interaction and that you can adjust to accommodate evolving needs
ß Scale office usage by providing space-sharing options
Cisco Confidential 81 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
9. Collaborate with External Organizations
ß 65% of employees manage external stakeholders to perform their work
ß Easily share information and communicate across channels
ß 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation
ß Allow guest users to easily interact with employees using high-quality real-time communications
Cisco Confidential 82 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
10. Provide Multichannel Customer Service
ß Improve customer satisfaction with proactive, real-time response
ß Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)
ß Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing
ß Reduce per-interaction costs by reducing telephone contact
Cisco Confidential 83 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Why Choose Cisco?
Cisco Confidential 84 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
of Fortune 500 Use Cisco®
Collaboration
95%
Cisco WebEx® Minutes
per Month
4+ Billion
Cisco Collaboration Customers
200,000+
Cisco TelePresence®
Endpoints
2+ Million
Cisco Contact Center Agents
3+ Million Cisco Jabber®
Seats
20+ Million
Cisco Leading the Industry
Cisco IP Phones
95+ Million
Cisco Confidential 85 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Worldwide Enterprise Voice Revenue Share
Avaya
Mitel Unify (SEN) NEC Alcatel-Lucent Polycom Microsoft ShoreTel
Enterprise Voice Revenue Share
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history
…crowded in
Cisco Confidential 86 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
High-performance mobility for business
Optimizing networks to deliver improved performance for iPhone and iPad.
Creating an even better experience for Cisco voice communication on iPhone.
Reinventing teamwork and meetings with Cisco Collaboration tools.
Cisco Confidential 87 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Only Cisco Can Bring It All Together
Unified Communications
Customer Collaboration
Conferencing
Open & Interoperable
Intercloud: Premises, Cloud & Hybrid
Ecosystem: Partners & Cisco Services
Thank You and Next Steps
Brian Avery [email protected]
Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do
www.
Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/
• CCE sessions are held weekly on a variety of topics
• CCE sessions can help you understand the capabilities and business benefits of Cisco technologies
• Watch replays of past events and register for upcoming events!
Visit http://cs.co/cisco101 for details
Join us again for a future Cisco Customer Education Event
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Cisco �Customer �EducationCisco �Customer �EducationPresentation AgendaWho Is Cisco?Slide Number 5Leading for Nearly 30 YearsWho Is Cisco?Market Leadership MattersWhat Is the Cisco Customer Education Series?Welcome to the �21st Century!Slide Number 11Slide Number 12The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceSlide Number 16The Way We Work Has ChangedSlide Number 18Typical Multi-Vendor NetworkCustomer Profile #1��The Full Collaboration ExperienceAn Easy and Simple Experience from Any DeviceSimplicity Requires an Architectural Approach�Cisco’s Comprehensive Collaboration ArchitectureIntroducing Cisco �Business EditionCisco Business Edition 6000 �Affordable, Intuitive All-in-One CollaborationSlide Number 25Slide Number 26Slide Number 27Slide Number 28Cisco Collaboration�DemoSlide Number 30Customer Profile #2��The Agile 21st Century �Collaboration ExperienceSlide Number 32Simply Communicate Better�One Service, One Experience, for Every EmployeeSlide Number 34Introducing Cisco SparkAn Easier Way to Get Everyone TogetherAccelerate Decision MakingSlide Number 38Basic Meetings from the Spark AppAdvanced Meetings�WebEx Powered MeetingsAdvanced Meetings�Advanced FeaturesSpark Room SystemSlide Number 43Join Spark Meetings on a Spark Room SystemSlide Number 45Spark Call FeaturesSpark App as a Soft ClientEnterprise-Class DevicesSlide Number 49…Spark OfferSlide Number 51About Cisco MerakiSlide Number 53Simplifying across IT with cloud managementBenefits of a cloud-based solutionWith the Meraki full stack you can…Slide Number 57Cisco Meraki MC74Simple licensingSlide Number 60The Meraki MC74The Meraki MC74Telephony feature setsCisco Meraki MC solutions for different use casesSlide Number 65Streamlined DeploymentEnd User ExperienceSlide Number 68Slide Number 69About IntelepeerSlide Number 71Top 10 Ways��Cisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?�Cisco Leading the IndustryWorldwide Enterprise Voice Revenue ShareSlide Number 86Only Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 90