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Cisco Unified Workspace: Enabling Video & Collaboration Apps across Multiple Devices 20 June 2013

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The act of people working together to reach a common goal. Collaboration:

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We believe people working together can achieve extraordinary things.

We create the environments and experiences

that put the extraordinary within reach.

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CIOs expect 38% of their workforce to use personal devices at work

by the end of 2012 (Gartner– Aug 2012)*

Apple has sold 400 Million IOS devices. (Apple – June 2012)

At last count, there were an estimated 1.3 Million Android activations

per day, Android is now the #1 mobile OS. (Google – Sept. 2012)

•Bring Your Own Device: New Opportunities, New Challenges

August 2012, David A. Willis

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75% of business leaders believe in-person collaboration is

critical to business success and has the potential to increase

productivity by over 20% (Economist study)

Business videoconferencing

will grow six fold between 2011-2015 (Cisco VNI)

Web-based videoconferencing was

56.3 percent of total business videoconferencing traffic in 2011. (Cisco VNI)

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Data Video Voice

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Meeting Employee Expectations

Basic

Enhanced

Advanced

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Expand beyond the desktop to mobile

Collaborate beyond corporate boundaries

Mitigate security and compliance risks

Ensure interoperability with existing investments

Provide cost-effective deployment options

Balancing Risk and Reward

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Category Quadrant / Market Scope

Corporate Telephony Leader

Web Conferencing Leader

Contact Center Leader

Telepresence Strong Positive

Unified Communications Leader

IM and Presence Positive

Source: Gartner, 2012

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+50M

IP Phones

1.8B WebEx

Minutes

Per Month 1.4M Jabber Seats

200K Customers

+30k TelePresence

EX Series Sold

95%

of Fortune 500

Use Cisco

Collaboration

1.5M

Contact Center

Agents Worldwide

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Unified Communications

TelePresence Collaboration Applications

Customer Collaboration

SERVICES

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Medianet

Environments End User Business and Customer IT Administrator

Platform Services

Management and Provisioning

Conference Management

IM and Presence

Corporate Directory

Scheduling and Calendaring

Voice and Video

Delivery Model Cisco Hosted On Premises Partner Hosted

Experience

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Cisco Unified Communications

Manager

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More RFC

authors for IETF

than any other

company

Native

standards-based

product

development

3rd Party

Endpoint Support

Network - based services

and Open Standards

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Medianet

Environments

Platform Services

Delivery Model

Experience

Remote

Office Travel

Home

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Information Worker Financial Analyst

Office, typically 9-5

Laptop, desktop IP phone, personal smartphone

Mobile Worker Account Manager

Home, office, customer locations

Smartphone, laptop, tablet

Executive VP of Marketing

Home, office, frequent travel

Smartphone, laptop, tablet, desktop telepresence

V

Deskless Worker Factory Supervisor

Shop floor, rotating shifts

Virtual desktop on shared system, company-issue wireless IP phone and tablet

Contact Center Contact Center Agent

Shared office space, rotating shifts

Virtual desktop on shared system, desktop IP phone Cisco

Collaboration

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Day in the Life in

8 AM 6 PM NOON

Review team updates and news

Locate expert

Attend meeting

Travel to customer meeting

Work remotely from regional office

On way to office, Joshua receives a

chat message from Wilson on his iPad

to urgently discuss on an issue.

They will also need Hann the resident

expert in a conference to help solve the

issue.

Wilson sets up an ad-hoc meeting and

Hann joins in from the office video

conference room.

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Collaboration

Wilson receives a promotional email

from ACME Travel and is interested in

the promotion.

Rather than call from his own personal

phone, he can now communicate

visually directly with the sales agent

without installing any software or

account

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Thank you.