Clackamas Community College1 Professional Truck Driver Certification Trucking and Logistics Cooperative Work Experience (CWE) TTL 180 and CWE 281

Clackamas Community Clackamas Community CollegeCollege 11

Professional Truck Driver Professional Truck Driver CertificationCertification

Trucking and Logistics Cooperative Work Trucking and Logistics Cooperative Work Experience (CWE) TTL 180 and CWE 281Experience (CWE) TTL 180 and CWE 281


Grant FundingGrant Funding

This product was funded by a grant awarded under the This product was funded by a grant awarded under the President's High Growth Job Training Initiative, as President's High Growth Job Training Initiative, as implemented by the U.S. Department of Labor's implemented by the U.S. Department of Labor's

Employment & Training Administration. The Employment & Training Administration. The information contained in this product was created by a information contained in this product was created by a grantee organization and does not necessarily reflect grantee organization and does not necessarily reflect

the official position of the U.S. Department of Labor. All the official position of the U.S. Department of Labor. All references to non-governmental companies or references to non-governmental companies or

organizations, their services, products, or resources organizations, their services, products, or resources are offered for informational purposes and should not are offered for informational purposes and should not

be construed as an endorsement by the Department of be construed as an endorsement by the Department of Labor. This product is copyrighted by the institution Labor. This product is copyrighted by the institution

that created it and is intended for individual that created it and is intended for individual organizational, non-commercial use only.organizational, non-commercial use only.


Workshop OutcomesWorkshop Outcomes

1.1. Document 200 hours on the road with 100 of those hours Document 200 hours on the road with 100 of those hours with you as the driver and with a driver-trainer in the second with you as the driver and with a driver-trainer in the second seat.seat.

2.2. Record 1,000 hours of driving across four seasons.Record 1,000 hours of driving across four seasons.3.3. Describe and demonstrate internal company policies.Describe and demonstrate internal company policies.4.4. Identify strategies and protocols to effectively manage Identify strategies and protocols to effectively manage

challenging situations that happen throughout the driving challenging situations that happen throughout the driving process.process.

5.5. Pass the final assessment with a score of 95% or better.Pass the final assessment with a score of 95% or better.6.6. Demonstrate knowledge of the Demonstrate knowledge of the

Transportation/Trucking/Logistics Industry, the career Transportation/Trucking/Logistics Industry, the career pathways for advancement in this industry, and identify pathways for advancement in this industry, and identify personal career goals.personal career goals.

7.7. Attain the Professional Truck Driver Certification Certificate Attain the Professional Truck Driver Certification Certificate through Clackamas Community College.through Clackamas Community College.


Agenda Day OneAgenda Day One

Welcome and Course OverviewWelcome and Course OverviewDriver Trainer QualificationsDriver Trainer QualificationsOverall Participant BehaviorOverall Participant BehaviorCareer GoalsCareer GoalsSituational ScenariosSituational ScenariosCompany Safety PoliciesCompany Safety PoliciesCompany EndorsementsCompany EndorsementsDay Wrap-up and Review Day Wrap-up and Review


Agenda Day TwoAgenda Day Two

Welcome BackWelcome Back

Company ProceduresCompany Procedures

Day Wrap-up and ReviewDay Wrap-up and Review


Agenda Day Three to CompletionAgenda Day Three to Completion

Welcome BackWelcome Back

Drive Time Sessions One – FiveDrive Time Sessions One – Five

Final ExamFinal Exam

Day Wrap-up and Review Day Wrap-up and Review


Overall Participant BehaviorOverall Participant Behavior

Accepts correction, direction and feedback on Accepts correction, direction and feedback on performance without becoming defensiveperformance without becoming defensiveFunctions as a contributing member of the participant Functions as a contributing member of the participant training teamtraining teamActs personably to other participants in the workshopActs personably to other participants in the workshopFully participates in training activitiesFully participates in training activitiesFollows safety guidelines and work practicesFollows safety guidelines and work practicesFollows attendance guidelines, including dependability Follows attendance guidelines, including dependability and punctualityand punctualityAdapts to new processes and practicesAdapts to new processes and practicesAttends each day in proper attire and follows good Attends each day in proper attire and follows good hygiene practiceshygiene practices


Career GoalsCareer Goals

Where would you like to Where would you like to be in 5 years with the be in 5 years with the company?company?What personal and What personal and professional benefits will professional benefits will you gain from this you gain from this pathway?pathway?What education classes What education classes will you need to take to will you need to take to get there?get there?What else will you need What else will you need to do to prepare yourself to do to prepare yourself for that position?for that position?


Situational Scenario OneSituational Scenario OneTom arrived at his work site approximately 5 minutes before his shift was due to Tom arrived at his work site approximately 5 minutes before his shift was due to start. Upon arrival, he found out that he has a delivery, with a scheduled delivery due start. Upon arrival, he found out that he has a delivery, with a scheduled delivery due time in 30 minutes. The customer is located about 20 minutes away from the terminal time in 30 minutes. The customer is located about 20 minutes away from the terminal and the customer is one that does not like their shipments to be late and expects all and the customer is one that does not like their shipments to be late and expects all deliveries to be on time. Since the load is not completely loaded, he quickly loads the deliveries to be on time. Since the load is not completely loaded, he quickly loads the remaining shipments and after a quick pre-trip inspection, he departs for the remaining shipments and after a quick pre-trip inspection, he departs for the customer’s location. customer’s location. Consequently, Tom arrives at the customers 25 minutes late. The customer was Consequently, Tom arrives at the customers 25 minutes late. The customer was furious because it now affects his delivery schedule to his customers. The customer furious because it now affects his delivery schedule to his customers. The customer began yelling at Tom and telling him that he is going to switch transportation began yelling at Tom and telling him that he is going to switch transportation companies unless he gets a discount for this fiasco. Tom becomes angry with the companies unless he gets a discount for this fiasco. Tom becomes angry with the customer yelling at him as he tries to explain the situation, but the customer wants no customer yelling at him as he tries to explain the situation, but the customer wants no part of his excuses. part of his excuses. As the customer’s voice rose, so does Tom’s. Before long, they are in a shouting As the customer’s voice rose, so does Tom’s. Before long, they are in a shouting match. The customer tells the driver to unload the freight and never come back. The match. The customer tells the driver to unload the freight and never come back. The customer said they do not expect to pay for this shipment since it was so late. Tom customer said they do not expect to pay for this shipment since it was so late. Tom says that would not be possible and continued to speak in a non-friendly tone. After says that would not be possible and continued to speak in a non-friendly tone. After the freight is unload, Tom heads back to the terminal. By the time Tom gets back to the freight is unload, Tom heads back to the terminal. By the time Tom gets back to the terminal, his supervisor has already received a call from the customer about the the terminal, his supervisor has already received a call from the customer about the driver’s attitude and actions. driver’s attitude and actions.


Situational Scenario TwoSituational Scenario TwoMike has worked for his company for 6 years and has been driving the same Mike has worked for his company for 6 years and has been driving the same equipment each day. Today is no different from any other day, with Mike arriving to equipment each day. Today is no different from any other day, with Mike arriving to work 15 minute early. After getting his assignment for the day, Mike goes out and work 15 minute early. After getting his assignment for the day, Mike goes out and gets into his tractor and proceeds to hook up to his trailer. He hooks up his gets into his tractor and proceeds to hook up to his trailer. He hooks up his equipment and does a quick, but incomplete inspection of both the tractor and trailer. equipment and does a quick, but incomplete inspection of both the tractor and trailer. Mike checks his bills, and heads out to his first stop. Mike checks his bills, and heads out to his first stop. He turns on the radio and gets on the freeway. No more than 10 minutes into his trip, He turns on the radio and gets on the freeway. No more than 10 minutes into his trip, the left rear outside tire on the trailer, blows out. This is not a good time to have a the left rear outside tire on the trailer, blows out. This is not a good time to have a blowout, as he is in the far left lane and must get the vehicle back under control and blowout, as he is in the far left lane and must get the vehicle back under control and to the right shoulder. In the process of regaining control, Mike almost hit a car and to the right shoulder. In the process of regaining control, Mike almost hit a car and finally is able to get the vehicle onto the shoulder. Mike stops the vehicle and puts finally is able to get the vehicle onto the shoulder. Mike stops the vehicle and puts out his warning devices behind his vehicle. Mike calls dispatch and tells them he is out his warning devices behind his vehicle. Mike calls dispatch and tells them he is on the shoulder with a flat tire. He asks if they could send a tire man out to help with on the shoulder with a flat tire. He asks if they could send a tire man out to help with changing the tire. Mike had to wait for an hour and half for the tire man to come and changing the tire. Mike had to wait for an hour and half for the tire man to come and change the tire. change the tire. Mike looks at the time and discovers he is now running about an hour behind Mike looks at the time and discovers he is now running about an hour behind schedule and tries to make it up. In the process, Mike is stopped by the highway schedule and tries to make it up. In the process, Mike is stopped by the highway patrol for speeding. patrol for speeding.


Situational Scenario ThreeSituational Scenario ThreePaul is new driver for his company, having been there for only five months. Paul Paul is new driver for his company, having been there for only five months. Paul started out on the dock loading trailers and when given the opportunity to get his started out on the dock loading trailers and when given the opportunity to get his CDL, he got it and starting driving for his company. Paul starts the day like all others, CDL, he got it and starting driving for his company. Paul starts the day like all others, by getting his bills. After checking the bills against the load manifest, Paul hooks up by getting his bills. After checking the bills against the load manifest, Paul hooks up his equipment and does a pre-trip inspection. his equipment and does a pre-trip inspection. When Paul arrives at his first customer, Paul discovers his is short one pallet for this When Paul arrives at his first customer, Paul discovers his is short one pallet for this customer. Paul calls dispatch and tells them that he is short one pallet for this customer. Paul calls dispatch and tells them that he is short one pallet for this customer. Dispatch says they will locate the missing pallet and will get back to Paul. customer. Dispatch says they will locate the missing pallet and will get back to Paul. Paul relays this information to the customer. The customer states that the missing Paul relays this information to the customer. The customer states that the missing pallet contains the parts to put together the other pallets, and they need it ASAP. pallet contains the parts to put together the other pallets, and they need it ASAP. Paul relays this to dispatch and leaves to go to his next customer. After delivering to Paul relays this to dispatch and leaves to go to his next customer. After delivering to his fifth customer, Paul finds the missing pallet, but it is damaged and appears to be his fifth customer, Paul finds the missing pallet, but it is damaged and appears to be missing cartons. missing cartons. Paul returns to the first customer to deliver the missing pallet. The customer is not Paul returns to the first customer to deliver the missing pallet. The customer is not happy with Paul for not delivering the shipment complete in the first place and then happy with Paul for not delivering the shipment complete in the first place and then having to work of an incomplete pallet. The customer is also not happy about the having to work of an incomplete pallet. The customer is also not happy about the missing parts/cartons. The customer proceeds to share his rage with Paul and lets missing parts/cartons. The customer proceeds to share his rage with Paul and lets him know he will expect a discount of some sort for this error. Paul does his best to him know he will expect a discount of some sort for this error. Paul does his best to stay calm but his non-verbal communications are getting in the way. The customer stay calm but his non-verbal communications are getting in the way. The customer tells him to stop rolling his eyes and pay attention to what he is saying. Paul finally tells him to stop rolling his eyes and pay attention to what he is saying. Paul finally retreats and heads back to the dock.retreats and heads back to the dock.


Company Safety PoliciesCompany Safety Policies

Safety Policy ElementsSafety Policy Elements

DescriptionDescription

ExamplesExamples

Violation StepsViolation Steps


Company EndorsementsCompany Endorsements


Company ProceduresCompany Procedures

Understanding of the company history, vision, mission and goals.Understanding of the company history, vision, mission and goals.Process for using warehouse equipment such as pallet jacks.Process for using warehouse equipment such as pallet jacks.Proper loading, attaching and driving of double and triple trailer if Proper loading, attaching and driving of double and triple trailer if appropriate for your company. Ensure that you have proper appropriate for your company. Ensure that you have proper endorsements and follow all company procedures and guidelines endorsements and follow all company procedures and guidelines for coupling and uncoupling and trailer placement. for coupling and uncoupling and trailer placement. Understanding of regulations; federal, state and local knowledge.Understanding of regulations; federal, state and local knowledge.Understanding of company paperwork requirements; pay sheets, Understanding of company paperwork requirements; pay sheets, logs, DVIR, tickets, bill of ladings, fuel cards, etc.logs, DVIR, tickets, bill of ladings, fuel cards, etc.Communication with dispatch and other internal departments Communication with dispatch and other internal departments required for effective job execution.required for effective job execution.


Driving Time Session OneDriving Time Session One

Pre-trip Inspection ProcessPre-trip Inspection Process

En-route and Post InspectionEn-route and Post Inspection

National Highway Watch ProgramNational Highway Watch Program


Driving Time Session TwoDriving Time Session Two

Placing Vehicle in Motion and Use of Placing Vehicle in Motion and Use of Controls Controls

Coupling and UncouplingCoupling and Uncoupling


Driving Time Session ThreeDriving Time Session Three

Backing and ParkingBacking and Parking

Slowing and StoppingSlowing and Stopping

Accident ProceduresAccident Procedures


Driving Time Session FourDriving Time Session Four

Operating in Traffic, Passing and Speed Operating in Traffic, Passing and Speed Management Management

Diagnosing and Reporting MalfunctionsDiagnosing and Reporting Malfunctions


Driving Time Session FiveDriving Time Session Five

General Driving Ability and Habits General Driving Ability and Habits

Handling of FreightsHandling of Freights

Rules and RegulationsRules and Regulations

Use of Special Equipment (pallet jacks, Use of Special Equipment (pallet jacks, etc.)etc.)

Proper Use of ChainsProper Use of Chains

Proper Logbook Documentation and Proper Logbook Documentation and Monthly Recap Monthly Recap


Final Review and ExamFinal Review and Exam

Take some time to review material and Take some time to review material and identify areas for feedback and coachingidentify areas for feedback and coaching

Complete the final examComplete the final exam

Review observation form from driver-Review observation form from driver-trainertrainer

Complete closing paperworkComplete closing paperwork


Workshop ClosureWorkshop Closure

Assessment(s)Assessment(s)

FeedbackFeedback

EvaluationsEvaluations

Documents

Clackamas Community College1 Professional Truck Driver Certification Trucking and Logistics Cooperative Work Experience (CWE) TTL 180 and CWE 281