Coaching and Mentoring
TABLE OF CONTENTS
Module One: Getting Started .............................................................................................................5
Objectives ................................................................................................................................................. 5
Module Two: Defining Coaching and Mentoring .................................................................................7
What is Coaching? .................................................................................................................................... 7
What is Mentoring? .................................................................................................................................. 8
Introducing the G.R.O.W. Model .............................................................................................................. 8
Case Study ................................................................................................................................................. 9
Module Two: Review Questions .............................................................................................................. 10
Module Three: Setting Goals ............................................................................................................ 11
Goals in the Context of GROW ................................................................................................................ 11
Identifying Appropriate Goal Areas ........................................................................................................ 12
Setting SMART Goals .............................................................................................................................. 13
Case Study ............................................................................................................................................... 14
Module Three: Review Questions ........................................................................................................... 15
Module Four: Understanding the Realities ........................................................................................ 17
Getting a Picture of Where You Are ........................................................................................................ 17
Identifying Obstacles .............................................................................................................................. 18
Exploring the Past ................................................................................................................................... 19
Case Study ............................................................................................................................................... 19
Module Four: Review Questions ............................................................................................................. 20
Module Five: Developing Options ..................................................................................................... 21
Identifying Paths ..................................................................................................................................... 21
Choosing Your Final Approach ................................................................................................................ 22
Structuring a Plan ................................................................................................................................... 23
Case Study ............................................................................................................................................... 24
Module Five: Review Questions .............................................................................................................. 25
Module Six: Wrapping it All Up ......................................................................................................... 27
Creating the Final Plan............................................................................................................................ 27
Identifying the First Step ......................................................................................................................... 28
Getting Motivated .................................................................................................................................. 29
Case Study ............................................................................................................................................... 29
Module Six: Review Questions ................................................................................................................ 30
Module Seven: The Importance of Trust ........................................................................................... 31
What is Trust? ......................................................................................................................................... 31
Trust and Coaching ................................................................................................................................. 32
Building Trust .......................................................................................................................................... 33
Case Study ............................................................................................................................................... 33
Module Seven: Review Questions ........................................................................................................... 34
Module Eight: Providing Feedback .................................................................................................... 35
The Feedback Sandwich .......................................................................................................................... 35
Providing Constructive Criticism ............................................................................................................. 36
Encouraging Growth and Development ................................................................................................. 37
Case Study ............................................................................................................................................... 37
Module Eight: Review Questions ............................................................................................................ 38
Module Nine: Overcoming Roadblocks ............................................................................................. 39
Common Obstacles ................................................................................................................................. 39
Re-evaluating Goals ................................................................................................................................ 40
Focusing on Progress .............................................................................................................................. 41
Case Study ............................................................................................................................................... 42
Module Nine: Review Questions ............................................................................................................. 43
Module Ten: Reaching the End ......................................................................................................... 44
How to Know When You’ve Achieved Success ........................................................................................ 44
Transitioning the Coachee ...................................................................................................................... 45
Wrapping it All Up .................................................................................................................................. 46
Case Study ............................................................................................................................................... 47
Module Ten: Review Questions .............................................................................................................. 48
Module Eleven: How Mentoring Differs from Coaching ..................................................................... 50
The Basic Differences .............................................................................................................................. 50
Blending the Two Models ....................................................................................................................... 51
Adapting the GROW Model for Mentoring ............................................................................................. 52
Focusing on the Relationship .................................................................................................................. 52
Case Study ............................................................................................................................................... 53
Module Eleven: Review Questions .......................................................................................................... 54
Module Twelve: Wrapping it Up .............
