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COACHING E
NGLISH
SKILLS IN
CORPO
RATE
KUWAIT
HEN
DR IK
VAN
DER M
ERWE
TESOL KUWAIT NOV 2013
INTRODUCTION:
Hendrik van der Merwe [Henk]• MBA [Human Resource Management]
• Post Grad [Australian Law and Practice]
• Professional Workplace Coach
• PhD Candidate [International School of Management]
• Executive: Australian Not-for-Profit
• ACK School of Business• HRM, Ethics, Law and general business topics
TESOL KUWAIT NOV 2013
SUMMARY
• Theoretical basis• Coaching methods• Kuwait case study
• Learnings for the future
TESOL KUWAIT NOV 2013
LEARNING THEORY
TESOL KUWAIT NOV 2013
LEARNING THEORY
TESOL KUWAIT NOV 2013
HRM & TRAINING / DEVELOPMENT
TESOL KUWAIT NOV 2013
COACHING THEORY
TESOL KUWAIT NOV 2013
COACHING THEORY
TESOL KUWAIT NOV 2013
COACHING VS TRAINING
TESOL KUWAIT NOV 2013
COACHING VS TRAINING
How to draw a circle
TESOL KUWAIT NOV 2013
T E S O L K U WA I T N O V 2 0 1 3
COACHING VS MENTORING
Be realistic - credit others with your success
COACHING THEORY
Coaching is… "a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place" Eric Parsloe, The Manager as Coach and Mentor (1999) page 8. Eric is a respected author and Director of the OCM
TESOL KUWAIT NOV 2013
COACHING THEORY
• Coachee driven
• Outcome focused
• Good to GREAT
• Develop trust
• In confidence
• Ask questions
• Not to correct / punish
• Set agenda
• Dominate / lead
• Provide answers
• Repair the past
• Become a captive
TESOL KUWAIT NOV 2013
COACHING MODELS
TESOL KUWAIT NOV 2013
COACHING MODELS
TESOL KUWAIT NOV 2013
COACHING MODELS
TESOL KUWAIT NOV 2013
COACHING MODELS
O – outcomeS – situationC –
consequencesA – actionR - review
TESOL KUWAIT NOV 2013
COACHING MODELS
TESOL KUWAIT NOV 2013
KUWAIT CASE STUDY
Background
• High-Tech business on 3 sites
• Government and Private stakeholders
• 100% Kuwaiti staffed
Project Objectives
• Improve English communication skills
• Pilot coaching as a methodology
• Support other T & D initiatives [classroom, e-learning, overseas training]
TESOL KUWAIT NOV 2013
KUWAIT CASE STUDY
People
• Young non college graduates [47]
• Supervisors [5]
• Managers and consultants [3]
Physical resources
• Training center [e-learning hub, Rosetta stone]
• Diwaniya style recreation room
• Leaning materials
TESOL KUWAIT NOV 2013
KUWAIT CASE STUDY
Process
• Initial meeting facilitated by supervisor
• Coaching plan
• Communications activities / tasks
• Detailed data collection / analysis
Measure / Control
• # participants
• Hours of coaching delivered
• Coaching plans completed
TESOL KUWAIT NOV 2013
KUWAIT CASE STUDY
Results
• Delivered 1200 hours of targeted coaching
• Created 28 coaching plans
• Completed 12 “Performance wheels”
• 50% never engaged directly with coach
Improved English communication skills……..?
TESOL KUWAIT NOV 2013
KUWAIT CASE STUDY: WHAT DID WE LEARNGood to GREAT
• 20/28 coaching plans were from top 10% employees
• Employees determined to learn found ways to
• Poor performers did not engage at all
Integration VERY important
• Learning resources
• HR strategies [PMS, T&D, Promotion, Remuneration]
• Formal and informal contact
TESOL KUWAIT NOV 2013
COACHING E
NGLISH
SKILLS IN
CORPO
RATE
KUWAIT
HEN
DR IK
VAN
DER M
ERWE
TESOL KUWAIT NOV 2013