23-24 September 2014 etc.venues, St Pauls, London

The only event focused on commercial lines and London Market

Connecting business growth across your organisation: Collaboration, integration and innovation through technology

Our best speaker line-up ever!Keynote note speakers:

Sasa Brcerevic Chief Operating OfficerHiscox London Markets

Shirine Khouray-Haq Director of Operations Lloyd’s

Richard Williams CIO Mitsui Sumitomo

Tore Dimmestol Head of Financial Services Google Enterprise

David Smith Chief ExecutiveGlobal Futures and Foresight

Julie Serakos Executive Vice President and Head of Cat AnalyticsBMS Group

Why attend?• Join an exclusive group of senior-level executives to

network and learn about industry approaches • Find out how leading companies are using

technology to channel profitability, operational and transactional excellence, and organisational effectiveness

• Discuss how you can advance your organisation to a

new level of performance, insight and growth

Meet, Learn, Network• Over 200 like-minded strategy technology insurance leaders

in one place • Many opportunities for both structured and informal

networking• Bringing together experienced leaders in both business

strategy and IT• An opportunity for the whole industry to be together to tackle

the real technology problems they have to solve

Supporters

Sponsors

ITC 2014 is brought to you by

Book now at: 2014.itcevent.com or call Marek Florczak on +44 (0)20 7551 9922

DAY ONE - Tuesday 23 September DAY TWO - Wednesday 24 September

07:45 Breakfast buffet, coffee and registration

08.50 Welcome addressGregory A. Maciag, President & CEO, ACORD

08.55 Opening remarks from the Chairperson Christopher Croft, Head of Secretariat, London Market Group

MAPPING OUT A FUTURE VISION OF INNOVATION AND GROWTH THROUGH TECHNOLOGY

09.00 OPENING KEYNOTE ADDRESS: London Market, looking ahead: challenges and opportunities• London Market (the collective) has been a success story• But, many challenges loom on the horizon

- Some transient (maybe), such as soft market - Some more permanent / structural

• In order to continue to thrive in the new world we’ll need to learn to: - Sell a compelling value proposition - Coordinate around non-competing activities - Embrace change and adaptation - Be willing to leave behind safety of the Status-Quo

• This will call upon non-traditional skill-set assuming much more central role - Marketing & Sales - IT & Operation - Capital markets

Sasa Brcerevic, Chief Operating Officer, Hiscox London Markets

09.20 KEYNOTE ADDRESS: Lead, follow or get out of the way: The big digital re-think and the insurance market 2020• Getting the insurance industry fit for the digital age• Towards 2020, let’s kill off IT once and for all• Neither as good or as bad as it at first seems; embracing

digital disruption• The tyranny of the business case; time for a new way of

explaining ‘why’?• Calling all the heroes; where are the leaders of 2020Richard Williams, CIO, Mitsui Sumitomo

09.40 KEYNOTE ADDRESS: London market modernisation: more of the same?Shirine Khoury-Haq, Director of Operations, Lloyd’s

10.00 C-SUITE EVOLUTION: The changing role of the CIO towards the ‘Chief Innovation Officer’Where are the emerging new waves of technology and how is this changing the CIO role? Emergence of the Chief Data Officer and Industry Implications. How can the CIO become more of a trusted business adviser and lead business growth through new IT from BYOD, cloud services, data analytics to social networking? How do they win the battle for budget to increase their investments in IT for this digital world? Moderator: Lance Grant, Senior Vice President, Operations and Technology, ACE European GroupEdward Slade, CIO, TysersPiyush Singh, Sr. VP and CIO, Great American InsuranceJustin Emrich, CIO, Atrium Underwriting

10.40 Networking coffee break & exhibition

PEOPLE AND PLATFORMS: TECHNOLOGY TO BUILD CORPORATE ENGAGEMENT

11.00 CASE STUDY: E-Trading: Harnessing its potential • Balancing modernisation in the broking business• Electronic Placing, Accounting and Settlement, using industry-

approved standards is the key to operational efficiencies• Current manual processing limitations and how available

standards and software can help problems and how to overcome them

• The best way to move forward in today’s broking and insurance industry using available technology

Peter Mungeam, Chief Operating Officer, AON Benfield Asia Pacific Client Services

11.25 PANEL DISCUSSION: London Market modernisation – Pulling it all together and finally delivering on our promises?• As parallel initiatives are undertaken, how do they all fit together?• Will these help to position London at the heart of the global industry?• What lessons can be learned from past mistakes?Moderator: Christopher Croft, Head of Secretariat, LMG James Livett, Associate Director, LIIBA

08.00 Breakfast buffet, coffee and registration

09.00 Opening remarks from the ChairpersonMichael Faulkner, Editor, Insurance Day

GETTING THE RIGHT IT INVESTMENT FOR FUTURE GROWTH

09:05 OPENING KEYNOTE ADDRESS: How BMS iVision is making a difference for insurance carriers• Manage claims handling expense• Mitigate claim severity• Increase policyholder satisfaction• Protect surplus as riskJulie Serakos, Executive Vice President and Head of Cat Analytics, BMS Group

09.30 PANEL DISCUSSION: Future proofing your IT strategySPONSORED BY: Xuber• Business transformation as the framework for IT decisions• Choosing the right business partnerships• Managing continuity of investments• Addressing core business problems through technologyModerator: Craig Beattie, Senior Analyst, CelentPaolo Cuomo, Programme Manager, Charles Taylor Robert Bartlett, Head of Underwriting Operations, Mitsui SumitomoGareth Wharton, CTO, HiscoxRichard Clark, Head of Business Development & Specialist Commercial, Xuber

10.10 PANEL DISCUSSION: Addressing the challenge of pro-cess transformation • Creating efficiency savings through business process re-

engineering• How can you adapt legacy systems to deliver future

business objectives?• Streamlining processes to capture data more efficiently• Introducing new technology to the workplace: the challenge

of getting people to change their work behaviourModerator: Shane McCullough, Chief Enterprise Architect, ACORDPaolo Cuomo, Programme Manager, Charles TaylorSteve Davies, Enterprise Business Architect, Amlin

10.50 Networking coffee break & exhibition

ADAPTING TO EVER-INCREASING TECHNOLOGICAL DEVELOPMENTS

11.20 How big data and technology are changing reinsurance broking• The new Catastrophe modelling platforms – new technology

new opportunities• Big data from extensive transaction histories• Data visualization and dashboards• Performance Assessment data mining• How technology is improving data capture both now and

some blue sky thinking on the future• Cyber beware the hidden risks

• Next Generation Capital modelsVic Jenkins, Managing Director and Head of Technical Innovation, EMEA and Otto Beyer, Senior Member, Technical Innovation, Guy Carpenter

11.55 The ACORD Reference Architecture (Framework): What does it mean for you?• Get a base review of the 5 core models• Learn some of the basics of how to use the reference

architecture within your organisation• Get an update on some of the latest changes and what is

planned out for the next two yearsShane McCullough, Chief Enterprise Architect, ACORD

12.30 Networking lunch

13.30 The ACORD Reference Architecture (Framework): What does it mean for you?Hans Allnutt, Partner, DAC Beachcroft LLP

14.00 PANEL DISCUSSION: Cyber liability• Understanding, measuring and pricing new risks:

cybercrime, reputation, contingent business interruption, new technologies

• What are the latest trends in the cyber insurance market?• Managing the evolving risksModerator: Simon Milner, Head of Cyber and IT Risk, Jardine Lloyd Thompson Michael Shen, Assistant Vice President, Strategic Assets, Liberty Special MarketsLaila Khudairi, Global Underwriter for International Cyber Risk, Kiln Steve Watson, Head of Professional Indemnity, Global Corporate UK, Zurich Insurance GroupDaniel Hopkinson, Underwriter, Technology, Media and Business Services, Beazley

WHERE TO NEXT?

14.40 PANEL DISCUSSION - ROOM 101: What would we throw out and what would we keepThis interactive panel session will address the main challenges which the participants heard throughout the two days:• Innovation and business transformation: which IT supports vs

which could hinder growth• Engagement with employees• Claims and risk management• New tools and technologiesModerator: John Bissell, Senior Vice President of Global Operations, ACORD Mark Chapman, Group CIO, Global AerospaceMark Kinsella, Head of Information Systems & Services, RFIB GroupBent Isachsen, Head of Operations, Torus International, Torus Insurance

15:20 Closing remarks

15:30 Close of conference

Peter Houston, Head of Operations for UK & Ireland, ACE European GroupRob Gillies, Director, Market Processes, Lloyd’s Market Association

11.55 PANEL DISCUSSION: Has the technology to support the processing Binding Authority business finally come of age?SPONSORED BY: XchangingModerated by: Steve Reid, Business Solutions Director, XchangingCharles Rowley, Senior Group Operations Manager, CatlinDan Lott, Head of Service Contracts & Binders, Integro Insurance BrokersMark Barwick, Implementation Director, ACORDSarah Thacker, Senior Business Analyst, Lloyd’s Tammie Miller, Director of Automation, Risk Placement Services Inc

12.35 PANEL DISCUSSION: Closing the talent gap: How to attract the ‘Millennials’Steve Hearn, chair of LMG, has identified a potential threat to London’s position as the pre-eminent specialty insurance hub as being the erosion of its previously held advantages in underwriting and broking expertise. To reverse this trend it is vital the market invests in growing its talent; in attracting vibrant and diverse new entrants; and in the continuing development of staff throughout their careers. The panel will explore the challenges this poses for our community and what we need to do collectively to reverse the trendModerator: Christopher Croft, Head of Secretariat, LMG Charlotte Myers, Chief Operating Officer, Lloyd’s Market AssociationLance Grant, Senior Vice President, Operations and Technology, ACE European GroupMatt Cockcroft, Solicitor, Lloyd’s

13.15 Networking Lunch

BEYOND THE HYPE TOWARDS CLOUD, DATA ANALYTICS AND COLLABORATION

14.15 KEYNOTE ADDRESS: Data revolution – harnessing the power of new technologies to gain competitive advantage Tore Dimmestol, Head of Financial Services, Google Enterprise

14.45 PANEL DISCUSSION: Technology – the end of ownership SPONSORED BY: EquinixModerator: James Maudslay, Global Head, Insurance, Equinix Ian Summers, Managing Director, Qualitas LondonSimon Squires, CPO Regional Manager International P&C, XL Insurance CompanyMark Chapman, Group CIO, Global AerospaceMark Kinsella, Head of Information Systems & Services, RFIB Group

15.25 Networking coffee break

15.45 KEYNOTE: What’s hot in technology trendsDavid Smith, Chief Executive, Global Futures and Foresight

16.10 PANEL: Corporate collaboration platforms: Helping insurers to work smarter, faster and more productively• Managing coverage with collaboration: Using new

communication IT to support the intricate process of underwriting begins

• The cloud: managing the process smoothly• Finding the right universal collaboration platform to integrate

with existing infrastructure and easy to use• Less travel, less cost, more productivity: How web-based

conferencing has produced closer relationships Moderator: David Smith, Chief Executive, Global Futures and ForesightSimon Squires, CPO Regional Manager International P&C, XL Insurance CompanyGary Nuttall, Head of Business Intelligence, Chaucer

16.45 Chairman’s closing remarks

16.50 End of day one and networking drinks reception

The most important gathering for the London insurance market where key stakeholders will provide insights on how technology is changing the way business is done.

The only event focussed on commercial lines and London Market

BOOK YOUR PLACE NOW2014.itcevent.com

or call Marek Florczak on +44 (0)20 7551

Book now at: 2014.itcevent.com or call Marek Florczak on +44 (0)20 7551 9922

23-24 September 2014 I etc.venuesI St Pauls I London

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ITC 2014 will take place at: etc.venues 200 Aldersgate St Paul’s London EC1A 4HD United Kingdom

Bookings: Marek Florczak Tel: +44 (0)20 7551 9922 Email: marek.florczak@informa.com

Sponsorship: Marcus Lochner Tel: +44 (0)20 7017 6109 Email: marcus.lochner@informa.com

Supporters

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*Networking function available to registered attendees only

Book now at: 2014.itcevent.com or call Marek Florczak on +44 (0)20 7551 9922