COM 1053 - Nonverbal Chapter 4

8/7/2019 COM 1053 - Nonverbal Chapter 4

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Managing Business andManaging Business and

Professional CommunicationProfessional CommunicationChapter Four: Managing Nonverbal Communication

in Business and Professional Contexts

CopyrightOliver2010CopyrightOliver2010


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Nonverbal Communication in theNonverbal Communication in the

WorkplaceWorkplace

Copyright Allyn & Bacon 2008

What do the nonverbal behaviors in each of these pictures

indicate about the situation?

How can you know what might be occurring when there are not

any words being spoken?


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Nonverbal CommunicationNonverbal CommunicationCan be defined as messages expressed

through symbols other than words

Can be defined as all intentional andunintentional use of symbols other thanwords

Can be defined as communication withoutwords

CopyrightOliver2010CopyrightOliver2010


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Nonverbal CommunicationNonverbal Communication

y

is not language.y is attitudinal.

y is highly contextual.

y

is influenced by culture and gender.y is continuous.

Copyright Oliver2010


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The Significance of NonverbalThe Significance of Nonverbal

CommunicationCommunication

y It conveys meaning

A

nywhere from 65-93% of the meaningof a message lies in the nonverbal aspect

y It reflects the unspoken

Nonverbal behaviors can leak true

feelings



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FunctionsFunctions ofof NonverbalNonverbal

CommunicationCommunication

Functions:

Complement

Accent

Contradict

Regulate

Substitute Repeat



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Forms of NV CommunicationForms of NV Communication

Proxemics

Kinesics

Oculesics

Haptics

Vocal Characteristics

ChronemicsObjectics /Clothing

Smells/Color



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ProxemicsProxemics the study of the use ofthe study of the use of

space to communicatespace to communicate

y Personal space

Intimate 0 to 18 inches

Personal 18 inches to 4 feet

Social 4 to 12 feet

Public 12 feet and beyond

y Semi-fixed space

How movable objects are arranged in a space

An objects size, type, expense, etc can all send

messages



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ProxemicsProxemics


How might seating arrangements play a part in each of

these pictures?

What can you tell about each of these situations and the

people from the nonverbal messages?


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KinesicsKinesics the study of bodythe study of body

movementmovement

y Gesture types:

Emblems and illustrators

Regulators and adaptors

y Posture reveals:

Relationships and status

Gender differences and emotional statey Facial expression characterized by:

Culture, gender, and age



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KinesicsKinesics


What mightkinesics

reveal

about this

picture?


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Oculesics the study of eye

behavior

x Influenced by culture, gender, and age

x Signals submission or dominance

x Conveys interest

x Regulates conversation

x Establishes credibility & trust



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HapticsHaptics the study of touch as usedthe study of touch as used

to communicateto communicate

y The most powerful and personal of all the

NV forms

y Rules or norms dictate what is and is not

appropriate

y Touch can signal status or power

y In the workplace beware of sexual

harassment



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How is touch used in a business andHow is touch used in a business and

professional context?professional context?



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VocalicsVocalics the study of the use of thethe study of the use of the

voice to convey meaningvoice to convey meaning

y Regulates conversation

Vocal cues

Turn taking

y Helps interpret oral communication

Volume

Pitch/Inflection--- Did you fire him?

Rate Did you fire him?

Did you fire him?

Did you fire him?



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ChronemicsChronemics the study of time usagethe study of time usage

in communicationin communication

y Time is an indicator of $$$ and status

y Time is an indicator of competence

y Different cultures have different views oftime

Monochromic cultures

Polychromic cultures



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ObjecticsObjectics the study of how objectsthe study of how objects

influence communicationinfluence communication


What might clothes communicate about these people?


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ObjecticsObjectics

y Artifacts are ones possessions.

Reveals parts of your identity

y Clothing

Can indicate status and power



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Smells & ColorSmells & Color

y Smells can trigger memories

y Smells can trigger positive and negative

feelings

y Color can make environment welcoming

or uncomfortable



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Guidelines for Using NVGuidelines for Using NV

Communication EffectivelyCommunication Effectively

y Monitor your NV messages

y Avoid intrusive NV cues

y Remember the cultural context of

NV cues


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COM 1053 - Nonverbal Chapter 4