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Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal & non-verbal communication. 4.Give examples of

Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

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Page 1: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Communication Is…

I can…:1.Explain the need for effective communication2.Explain how the communication process works3.Identify examples of verbal & non-verbal communication.4.Give examples of internal and external interference

Page 2: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Think About It• What makes a sports team successful?

– Consider an individual play.– What strategies have you used while

playing a sport or game?

Page 3: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

What is a “process”?

• A continuous series of actions

Page 4: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

The Communication Process

SENDER RECEIVER

MESSAGE

CHANNEL

Page 5: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Model DefinitionsTerm Definition Example

Sender Sends the message

Receiver Receives the message; actually does something with it

Message Information communicated verbally or nonverbally between sender and receiver

Channel The means of transmitting the message

Page 6: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Verbal v. Nonverbal

Verbal Message (Word)

• Oral words• Written• Text messages• Electronic Messages

Nonverbal Message (Wordless)• Appearance (clothing)• Voice (tone/volume)• Gestures (arms/legs)• Body movement (posture)• Eye Contact and Facial

Expression (attitudes/feelings)

• Spatial Relations (space between us)

Page 7: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Levels of Information

• Depending on the level of knowledge you have about the person, you can adapt information to fit the receiver (Predictions)– Cultural level

• You know a person is a white female age 15– Sociological level

• You know what groups a person is in, some likes dislikes

– Individual level • You know personal fears, worries, thoughts

Page 8: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Model DefinitionsTerm Definition Example

Encoding Thinking before you speak; deciding what is appropriate to say based on the levels of information you have about the receiver;

Decoding Receiver giving meaning to the message through their own perceptions

Feedback Giving response to the sender (verbal or nonverbal)

Page 9: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

The Communication Process

SENDER

RECEIVER

MESSAGEENCODING

I always see Jane hanging out with friends at McDonald’s.

Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?

DECODING

Mary told me that John has a girlfriend. I don’t want to get into that mess.

No thanks, John. I promised to cook dinner for my family, tonight.

FEEDBACK

Page 10: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Interference• Stops a message from getting to its source

successfully• Can happen anywhere on the model/anytime

during the process.• External: In the channel of communication

– Fire alarm– Construction

• Internal: Exists inside the communicators – Day dreams– Prejudices

Page 11: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

SENDER

RECEIVER

MESSAGEENCODING

DECODING

I always see Jane hanging out with friends at McDonald’s.

Mary told me that John has a girlfriend. I don’t want to get into that mess.

Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?

No thanks, John. I promised to cook dinner for my family, tonight.

CHANNEL

INTERFERENCE

As Jane gave feedback to John, he got another call.

FEEDBACK

Page 12: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

SENDER

RECEIVER

MESSAGE

ENCODING

DECODING

FEEDBACKINTERFERENCE

CHANNEL

Let’s Review the Communication Model…

Page 13: Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Can We Communicate?

• Telephone!• What prevented effective communication?• Why is accurate communication important?