Communication skills week 2

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  • 1. Communication SkillsWeek 2Process of CommunicationComponents of communication Areas of communicationByWARDAH AZHAR

2. Process of Communication 3. Components of Communication Context Sender Message Medium Receiver Response 4. Components of Communication Context - Communication is affected Sender / Encoder - Sender / Encoderby the context in which it takes place. is a person who sends the message. AThis context may be sender makes use of symbols (wordsphysical, social, chronological oror graphic or visual aids) to conveycultural. Every communication the message and produce theproceeds with context. The sender required response. For instance - achooses the message totraining manager conducting trainingcommunicate within a context. for new batch of employees. Sendermay be an individual or a group or anorganization. Theviews, background, approach, skills, competencies, and knowledge of thesender have a great impact on themessage. The verbal and non verbalsymbols chosen are essential inascertaining interpretation of themessage by the recipient in the sameterms as intended by the sender. 5. Components of Communication Message - Message is a key Medium - Medium is a means used to exchange / transmit the message. Theidea that the sender wants tosender must choose an appropriate medium for transmitting the message elsecommunicate. It is a sign that the message might not be conveyed toelicits the response ofthe desired recipients. The choice ofrecipient. Communication appropriate medium of communication is essential for making the message effectiveprocess begins with deciding and correctly interpreted by the recipient.about the message to beThis choice of communication mediumconveyed. It must be ensured varies depending upon the features of communication. For instance - Writtenthat the main objective of the medium is chosen when a message has tomessage is clear be conveyed to a small group of people, while an oral medium is chosen when spontaneous feedback is required from the recipient as misunderstandings are cleared then and there. 6. Components of Communication Recipient / Decoder - Response (Feedback )- Recipient / Decoder is aFeedback is the mainperson for whom the message component of communicationis intended / aimed / targeted. process as it permits theThe degree to which the sender to analyze the efficacydecoder understands the of the message. It helps themessage is dependent upon sender in confirming thevarious factors such as correct interpretation ofknowledge of recipient, their message by the decoder.responsiveness to the Feedback may be verbalmessage, and the reliance of(through words) or non-verbalencoder on decoder. (in form of smiles, sighs, etc.).It may take written form alsoin form ofmemos, reports, etc. 7. Areas of Human CommunicationVERBALNON-VERBAL Verbal Noncommunication includesverbal communication inclurate, volume, pitch as well des those important butas articulation and unspoken signals thatpronunciation. Verbal individualscommunication alsoexhibit, specifically :includes sign language andcarriage/posture, appearancwritten forms ofe, listening, eyecommunication contact, hand gestures andfacial expressions 8. Verbal Communication The basis of communication is the interaction betweenpeople. Verbal communication is one way for peopleto communicate face-to-face. Some of the keycomponents of verbal communication aresound, words, speaking, and language. Verbal communication is communication that useswords, either written or spoken. This is in contrast tonon-verbal communication, such as body language."Verbal" is sometimes used colloquially in the sense of"spoken", but it is better to use "oral" in thatcontext, to avoid ambiguity 9. Non- Verbal Communication nonverbal communication involves those nonverbal stimuli in a communication setting that are generated byboth the source [speaker] and his or her use of the environment and that have potential message value for thesource or receiver [listener]. Basically it is sending and receiving message in a variety of ways without the use ofverbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious ofthis. It includes but is not limited to: touch glance eye contact (gaze) volume vocal nuance proximity gestures facial expression ? pause (silence) intonation dress posture smell word choice and syntax sounds (paralanguage) Broadly speaking, there are two basic categories of non-verbal language: nonverbal messages produced by the body; nonverbal messages produced by the broad setting (time, space, silence) 10. Example A very good example is: A man comes home late, hearsfrom the kitchen the slamming of pots and pans andcupboard doors. He enters the kitchen, asks his wife"Whats wrong, honey?" She answers, "Nothing!" asshe slams another cupboard door and rolls her eyestoward the ceiling. She has spoken the word "Nothing", but it is herunspoken communication that tells him that "nothing"is not the real answer. It is clearly communicated byher actions. A truly effective communicator will train him or herselfin nonverbal communication as well as verbal and oral.