April 4, 2015Mr. XXXXX,Recent events have lead me to write this letter without prejudice. I can only hope this helps with future dealings with all roles within the organization. What prompted me to write this was the comment made at the XXXXXX 2015 Conference by XXXXX, welcoming XXXXX to the family. If XXXXX associates and employees are part of the family, what happened to the CORE values when addressing an issue within the organization?Let me start with an example of the how there was lack of a few CORE values in dealing with a recent matter. Recently, there were a few meetings at the head office XXXXXX XXXXXX, Alberta for XXXXXXX From one of the meetings (based on comments made by the XXXXXXXX & a representative of XXXXX head office) was that the vacation accrual accounts for individuals were flagged at head office level. This is not where the problem lies. The problems lies in the way this matter was communicated or how it was perceived as being communicated to the XXXXX. And thereafter, how this matter was addressed with XXXXX managers. There was no communication from the XXXXXX at head office in regards to this matter over the years of employment. Yet, all of a sudden, the XXXXX were instructed to deduct/take the money from vacation accrual account without providing backup to the individual this affects. Where is the Care and Respect shown towards the manager who is an integral part of the store and helps the XXXXXX achieve the Sales number, Customer Service Scores, Sales Per Labour Hour, get business from outside, ensure the Employees are engaged, and so on. There certainly needs to be better training provided to XXXXXX, who by nature are pharmacists, not business people. The XXXXXX take matters as they are presented. Shouldnt the XXXXXX HR personnel request to see the proof from the XXXXX instead of taking his/her word? If this matter of vacation had waited this long, it certainly could have waited a bit longer. The company requires the /management team to be engaged with their staff. Where was the engagement from the head office personnel with managers in this matter? Not once did any Head Office personnel contact the XXXXX manager. We are aware that the XXXXX work for the XXXX. The brand personnel perceives to support the XXXXX instead of showing support for XXXXX and managers, gathering all the facts and being the middle man so that the situation does not get out of control. The HR person (and District Manager) should be unbiased with information gathered from all sources. Having XXXXX go around the XXXXX asking other employees or managers in the store about such matters when he/she should have had documentation is unfair to the employee that is involved in this matter. Causing emotional hardship on XXXXX managers during this period is unacceptable; ignoring requests from the front store manager, instructing staff on matters that normally is dealt with by front store manager, planning events/galas with other managers and leaving the XXXXXX manager deliberately out; making staff aware that sometime is going on. Does the brand accept such behaviour? From my understanding the XXXXXX sign off on the payroll paperwork each pay period, as being one of the requirements, yet the employee is penalized because the XXXXXX is not trained or quite frankly shows he/she is incompetent in front of the brand (word used by the XXXXX at one of the recent meetings). Simply looking at the payroll paperwork, would have eliminated the manner in which this matter has been addressed with individuals. Secondly, some managers are not provided with adequate training or lack knowledge on how the vacation pay out works. That they are not entitled to it, believing, it is their money. Again, they are penalized so the XXXXXX basically does not look like she/he did not audit the payroll paperwork. Unfortunately, the theme perceived, is that, lets all cover up, so that all of us have businesses to run or have jobs, but we will pick individuals as sacrifice for the lack of training, incompetency of others.Mr.XXXXX, I hope the above incident can be used as an example of better training for head office personnel, XXXXX and managers. That everyone provides the Care, Opportunity and Respect towards each other. So that the brand is able to maintain and keep individuals that give 110%, who are passionate, who make mistakes and are trained and guided on how to not make the same mistakes again. Isnt this considered family?