SUNSET HILLS PROFESSIONAL CENTER, 11321 SUNSET HILLS ROAD, RESTON, VA 20190.

PHONE: 703-554-3827 EMAIL: CONTACT@INTELLECTUALPOINT.COM

WWW.INTELLECTUALPOINT.COM

INTELLECTUAL POINT © 2014

ITIL FOUNDATION PREP COURSE Training Program for the ITIL Foundation Exam (ITIL-F)

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics. The course aims to help students leverage ITIL concepts and practices in their daily work, while success in the examination allows them to progress – through the ITIL Service Capability and/or the ITIL Service Lifecycle modules – to achieving their ITIL Service Management Expert accreditation.

Learning Objectives

• To understand the main concepts, processes, functions, benefits and challenges of ITIL

• To gain insight into the holistic Service Lifecycle approach at the heart of ITIL and its close association with business strategy

• To understand how the ITSM processes and functions can help achieve business excellence

• Identify opportunities to develop IT processes using ITIL • Understand the benefits of Continual Service Improvement to the

organization • To prepare participants for the ITIL 2011 Foundation Certificate

examination (ITIL-F).

This course consists of the following seven modules.

1. Module 1 – Introduction 2. Module 2 – Service Lifecycle 3. Module 3 – Service Management as a Practice 4. Module 4 – Key Principles, Models and Concepts 5. Module 5 – Lifecycle Phases 6. Modules 6 – Service Capabilities 7. Module 7 – Service Management Technology

SUNSET HILLS PROFESSIONAL CENTER, 11321 SUNSET HILLS ROAD, RESTON, VA 20190.

PHONE: 703-554-3827 EMAIL: CONTACT@INTELLECTUALPOINT.COM

WWW.INTELLECTUALPOINT.COM

INTELLECTUAL POINT © 2014

ITIL v3 Foundation Prep Course offers:

• Live Instructor-led training in modern classrooms • Thorough review of all ITIL Foundation by industry experts • Comprehensive Study Material, Notes, Videos & Practice Questions • 100% latest material & through review of 400+ practice questions • Convenient weekend and evening schedule to fit your working life • Low /Affordable fees to fit your budget & Flexible Payment Options • Classroom located in Reston & conveniently accessible from Metro • Authorized Pearson VUE Testing Center to complete your exams

Course Schedule / Duration

Date Time Topics Saturday June 7, 2014 9:00 AM to 5:00 PM ITIL Foundation Modules 1 – 4 Sunday June 8, 2014 9:00 AM – 3:00 PM

3:00 PM – 4:00 PM

ITIL Foundation Modules 5 – 7 Review Key Concepts & Practice Questions ITIL Foundation Exam

Course Fee

Category Fees Criteria

Regular Price $899/- Register Anytime

Group Discount Price $799/- Register group of 3 or more students at the same time

� If during the first day, you are not satisfied and wish to withdraw from the course, simply notify the instructor, return all course materials, and receive a 100% refund.

� If you do not pass the ITIL exam on the first attempt within 30 days of the course completion, you are entitled to attend another ITIL course completely free of charge.

COURSE REGISTRATION

To register, please stop by or call us. Payment accepted via cash, check or credit card.

Intellectual Point 11321 Sunset Hills Road, Reston, VA 20190.

Email: contact@intellectualpoint.com Phone: 703-554-3827