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Computer Repair Technology
Job Ready Assessment Blueprint
““MMeeaassuurr iinngg WWhhaatt MMaatt tteerrss””
Test Code: 2415 / Version: 01
Computer Repair Technology
Page 1 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Specific Competencies and Skills Tested in this Assessment:
Installing, Configuring, Upgrading
Exhibit understanding of system board, power supplies, and system cooling
Display knowledge of various processor and RAM types
Display familiarity with CMOS
setup and BIOS upgrade
Exhibit understanding of storage
device options
Exhibit understanding of non-
storage peripherals and ports
used
Display knowledge of operating
system and licensing requirements
Diagnosing, Troubleshooting
Display familiarity with processor and memory faults
Demonstrate ability to isolate and resolve power supply, system board, and
battery failures
Display ability to identify and resolve storage device issues
Demonstrate familiarity with troubleshooting aids
Display understanding of monitor and display adaptor issues
Demonstrate ability to isolate and resolve peripheral and connectivity
failures
Demonstrate familiarity with operating systems and recovery techniques
Preventive Maintenance
Display understanding of effective safety procedures
Exhibit knowledge of power line conditioning and protection methods
Display knowledge of factors affecting file storage backup and reliability
Demonstrate understanding of safeguarding the system from an ESD event
Display familiarity with various system utilities
Display understanding of software patches, service packs, and upgrades
System Boards, Processors, and Memory
Display knowledge of processor architecture and upgrade issues
Display knowledge of memory architecture and upgrade issues
Display knowledge of system board architecture and upgrade issues
Computer Repair Technology
Page 2 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Specific Competencies and Skills continued:
I/O Devices
Display understanding of human
interface devices
Exhibit knowledge of other input
devices
Display familiarity with non-
printing output devices
Printing
Demonstrate knowledge of
various printer types
Identify proper printer
connectivity methods
Basic Networking
Exhibit understanding of
Network Interface Cards (NICs) and connection types
Identify various network topologies
Identify various network access methods
Differentiate between various network operating systems
Security
Demonstrate ability to identify and remove viruses and trojans
Demonstrate ability to identify and remove spyware and adware
Exhibit familiarity with anti-spam tactics
Display ability to isolate and resolve firewall issues
Demonstrate understanding of physical security measures for equipment
Customer Support and Ethics
Exhibit understanding of professional communication skills
Demonstrate understanding of acceptable billing practices
Exhibit understanding of professional personal appearance
Display comprehension of ethical business practices
Computer Repair Technology
Page 3 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Written Assessment:
Administration Time: 3 hours
Number of Questions: 117
Areas Covered:
Computer Repair Technology
Page 4 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Sample Questions:
Which of the following is a non-volatile
memory?
A. EPROM
B. floppy disk
C. SDRAM
D. CACHE
Which of the following would the BIOS POST
generally detect?
A. poor monitor quality
B. sound card failure
C. mouse failure
D. a bad memory module in RAM
The COM port I/O address, the supervisor password, and _______ can be
configured in the CMOS setup utility.
A. power outlet security verification
B. CD-ROM speed
C. front side BUS speed
D. US (115v) or European (250v) voltage input
A technician wants to print a document on the department printer, but is unable to
connect to it. Which of the following could be a cause?
A. The network administrator has shared the printer with too many people.
B. The network bindings have been set up in the wrong order.
C. “Plug and Play” has not been plugged in properly on the CPU.
D. “File and Printer Sharing” has not been enabled on the print server.
The most valuable asset to corporate image is
A. a marketing executive
B. advertising
C. a logo
D. a customer service individual
Computer Repair Technology
Page 5 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Performance Assessment:
Administration Time: 2 hours and 45 minutes
Number of Jobs: 3
Areas Covered:
16% Device Identification
Participant is to correctly identify each
of 26 displayed components
37% Network Connectivity
Install, configure, and connect the NIC.
Check the physical connection. Start a
command prompt. Use IPCONFIG to
check the IP address. Ping the DHCP
server with zero packet loss. Show the
evaluator the screen with a valid IP
address and Ping response. Use of correct tools and appropriate safety cautions.
47% Installing New Hardware/Troubleshooting
Diagnose, locate, and quarantine a computer virus. Diagnose, locate, and repair soft
power switch disconnected from the ATX motherboard. Diagnose, locate, and
repair partially disconnected primary IDE cable at the motherboard. Diagnose,
locate, and repair disconnected floppy disk drive power cable. Diagnose, locate,
and repair disconnected audio CD cable at the CD-ROM drive. Diagnose, locate,
and repair incorrect mouse and keyboard socket connections. Don’t delete any
files. Document faults and the name of any virus found. Use correct tools and
appropriate safety precautions.
Computer Repair Technology
Page 6 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved
Sample Job: Installing New Hardware/Troubleshooting
Maximum Time: 1 hour and 30 minutes
Participant Activity: The test participant will diagnose and repair a computer.
The participant will look for six specific issues, not delete
any files, and will document faults and the name of any
virus found.
The Association for Career and Technical Education (ACTE), the leading professional
organization for career and technical educators, commends all students who participate in
career and technical education programs and choose to
validate their educational attainment through rigorous
technical assessments. In taking this assessment you
demonstrate to your school, your parents and guardians,
your future employers and yourself that you understand
the concepts and knowledge needed to succeed in the
workplace. Good Luck!