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Page 1: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Job Ready Assessment Blueprint

““MMeeaassuurr iinngg WWhhaatt MMaatt tteerrss””

Test Code: 2415 / Version: 01

Page 2: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 1 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Specific Competencies and Skills Tested in this Assessment:

Installing, Configuring, Upgrading

Exhibit understanding of system board, power supplies, and system cooling

Display knowledge of various processor and RAM types

Display familiarity with CMOS

setup and BIOS upgrade

Exhibit understanding of storage

device options

Exhibit understanding of non-

storage peripherals and ports

used

Display knowledge of operating

system and licensing requirements

Diagnosing, Troubleshooting

Display familiarity with processor and memory faults

Demonstrate ability to isolate and resolve power supply, system board, and

battery failures

Display ability to identify and resolve storage device issues

Demonstrate familiarity with troubleshooting aids

Display understanding of monitor and display adaptor issues

Demonstrate ability to isolate and resolve peripheral and connectivity

failures

Demonstrate familiarity with operating systems and recovery techniques

Preventive Maintenance

Display understanding of effective safety procedures

Exhibit knowledge of power line conditioning and protection methods

Display knowledge of factors affecting file storage backup and reliability

Demonstrate understanding of safeguarding the system from an ESD event

Display familiarity with various system utilities

Display understanding of software patches, service packs, and upgrades

System Boards, Processors, and Memory

Display knowledge of processor architecture and upgrade issues

Display knowledge of memory architecture and upgrade issues

Display knowledge of system board architecture and upgrade issues

Page 3: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 2 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Specific Competencies and Skills continued:

I/O Devices

Display understanding of human

interface devices

Exhibit knowledge of other input

devices

Display familiarity with non-

printing output devices

Printing

Demonstrate knowledge of

various printer types

Identify proper printer

connectivity methods

Basic Networking

Exhibit understanding of

Network Interface Cards (NICs) and connection types

Identify various network topologies

Identify various network access methods

Differentiate between various network operating systems

Security

Demonstrate ability to identify and remove viruses and trojans

Demonstrate ability to identify and remove spyware and adware

Exhibit familiarity with anti-spam tactics

Display ability to isolate and resolve firewall issues

Demonstrate understanding of physical security measures for equipment

Customer Support and Ethics

Exhibit understanding of professional communication skills

Demonstrate understanding of acceptable billing practices

Exhibit understanding of professional personal appearance

Display comprehension of ethical business practices

Page 4: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 3 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Written Assessment:

Administration Time: 3 hours

Number of Questions: 117

Areas Covered:

Page 5: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 4 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Sample Questions:

Which of the following is a non-volatile

memory?

A. EPROM

B. floppy disk

C. SDRAM

D. CACHE

Which of the following would the BIOS POST

generally detect?

A. poor monitor quality

B. sound card failure

C. mouse failure

D. a bad memory module in RAM

The COM port I/O address, the supervisor password, and _______ can be

configured in the CMOS setup utility.

A. power outlet security verification

B. CD-ROM speed

C. front side BUS speed

D. US (115v) or European (250v) voltage input

A technician wants to print a document on the department printer, but is unable to

connect to it. Which of the following could be a cause?

A. The network administrator has shared the printer with too many people.

B. The network bindings have been set up in the wrong order.

C. “Plug and Play” has not been plugged in properly on the CPU.

D. “File and Printer Sharing” has not been enabled on the print server.

The most valuable asset to corporate image is

A. a marketing executive

B. advertising

C. a logo

D. a customer service individual

Page 6: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 5 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Performance Assessment:

Administration Time: 2 hours and 45 minutes

Number of Jobs: 3

Areas Covered:

16% Device Identification

Participant is to correctly identify each

of 26 displayed components

37% Network Connectivity

Install, configure, and connect the NIC.

Check the physical connection. Start a

command prompt. Use IPCONFIG to

check the IP address. Ping the DHCP

server with zero packet loss. Show the

evaluator the screen with a valid IP

address and Ping response. Use of correct tools and appropriate safety cautions.

47% Installing New Hardware/Troubleshooting

Diagnose, locate, and quarantine a computer virus. Diagnose, locate, and repair soft

power switch disconnected from the ATX motherboard. Diagnose, locate, and

repair partially disconnected primary IDE cable at the motherboard. Diagnose,

locate, and repair disconnected floppy disk drive power cable. Diagnose, locate,

and repair disconnected audio CD cable at the CD-ROM drive. Diagnose, locate,

and repair incorrect mouse and keyboard socket connections. Don’t delete any

files. Document faults and the name of any virus found. Use correct tools and

appropriate safety precautions.

Page 7: Computer Repair Technology - NOCTI · Computer Repair Technology ... Demonstrate familiarity with operating systems and recovery techniques ... appropriate safety precautions

Computer Repair Technology

Page 6 of 6 NOCTI Job Ready Assessment Copyright © NOCTI 2007 All Rights Reserved

Sample Job: Installing New Hardware/Troubleshooting

Maximum Time: 1 hour and 30 minutes

Participant Activity: The test participant will diagnose and repair a computer.

The participant will look for six specific issues, not delete

any files, and will document faults and the name of any

virus found.

The Association for Career and Technical Education (ACTE), the leading professional

organization for career and technical educators, commends all students who participate in

career and technical education programs and choose to

validate their educational attainment through rigorous

technical assessments. In taking this assessment you

demonstrate to your school, your parents and guardians,

your future employers and yourself that you understand

the concepts and knowledge needed to succeed in the

workplace. Good Luck!