CONFERENCE PROGRAM...conference sponsors We thank the following for their support. WORKSHOP/EVENT WORKSHOP/EVENT WORKSHOP/EVENT WORKSHOP/EVENT LOCATION LOCATION LOCATION LOCATION 4

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Atlanta Marriott Marquis | February 25–28 | Atlanta, Ga.

Presented By:

Bringing Together Healthcare Professionals to Build the Knowledge and Skills Required toSuccessfully Develop and Manage Quality Operations and Complex Healthcare Environments

Building Better Healthcare Systems


CONFERENCE PROGRAM

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thursday, february 25, 2010 | 8 a.m. – Noon

PursiNg Process excelleNce iN healthcare – l406Kevin McManus, Performance Improvement Coach, Great Systems

workshops

thursday, february 25, 2010 | 8 a.m. – 5 p.m.

Word formulas uNcover the 12 voices of the customer – l405Robert Lawton, President, International Management Technologies Inc.

traiNiNg WithiN iNdustry (tWi) iN healthcare: begiNNiNg of a resurgeNce – l404Bob Wrona, Executive Director, Patrick Graupp, Senior Master Trainer, Martha Purrier, Director, Kaizen Promotion Office, Virginia Mason Medical Center

thursday, february 25, 2010 | 1 p.m. – 5 p.m.

hoW to teach leaN tools effectively iN healthcare settiNg – l404Keith Poole, Corporate Manager Lean Six Sigma, and Jamie Hinton, Business Transformation Specialist, Sisters of St. Francis Health Services

the advaNtage of usiNg activity costiNg iN hosPital Process imProvemeNt – l405Tom Pryor, Lean Specialist & Growth Coach, TMAC & University of Texas – Arlington, Robin Cooper, Professor in the Practice of Management Accounting, Emory University, Theresa Scope, Hospital Management

Pre-coNfereNce WorkshoPs:

executive dashboards for Process imProvemeNt – room c213 - georgia World coNgress ceNterCarol Boberg, R.N., Karen Green, Cathy Menkiena, R.N., Cindy L. McKinney, Brenda Mollohan

suNday, february 28, 2010 | 8 a.m. – 5 p.m.Post-coNfereNce WorkshoP:

hotel informationatlanta marriott marquis265 Peachtree center ave. | atlanta, ga 30303telephone: (404) 521-0000 | fax: (404) 586-6299All educational sessions will be held at the Atlanta Marriott Marquis, except the post-conference workshop, which will be held at the Georgia World Congress Center in conjunction with HIMSS.


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7 a.m. - 5 p.m.8 a.m. – 5 p.m.8 a.m. – Noon1 p.m. – 5 p.m.5 p.m. – 6:30 p.m.

8 a.m. – 5 p.m.

7 a.m. – 5 p.m.7:45 a.m. – 7:55 a.m.8 a.m. – 9:50 a.m.10 a.m. – 11 a.m.

11 a.m. – 6:30 p.m.11 a.m. – 6:30 p.m.12:15 p.m. – 1:30 p.m.1:40 p.m. – 2:30 p.m.2:30 p.m. – 3 p.m.3:10 p.m. – 5 p.m.5 p.m. – 6:30 p.m.6:45 p.m.

7:30 a.m. – 4:30 p.m.7:30 a.m. – 8 a.m.7:30 a.m. – Noon7:30 a.m. – Noon8 a.m. – 10:50 a.m.Noon – 1 p.m.

1:10 p.m. – 3 p.m.3:10 p.m. – 4:30 p.m.

Conference registrationPre-conference workshopPre-conference workshopsPre-conference workshopsWelcome reception

Post-conference workshop w/HIMSSin the Georgia World Congress Center

Conference registrationWelcomeEducational sessionsKeynote presentationMichael C. Riordan, President and CEO,Greenville Hospital System University Medical CenterExhibits openPoster sessionLunch with reports from the leadership of SHS and ASQEducational sessionsRefreshment break in Exhibit HallEducational sessionsExhibit Hall networking receptionDutch Treat Dinner – Max Lager’s

Conference registration Breakfast with the ExhibitorsExhibits openPoster sessionEducational sessionsLunch with Student CompetitionWinning PresentationsEducational sessionsKeynote presentationDr. Barry Silbaugh, CEO,The American College of Physician Executives

Imperial Ballroom Foyer - Marquis levelLobby level – L406Lobby level – L404, L 405Lobby level – L404, L 405Pulse Loft – Atrium level

Room C213 – Building C

Imperial Ballroom Foyer - Marquis levelImperial Ballroom B - Marquis levelAtrium level - A701, A702, A703, A704, A707, A708Imperial Ballroom B - Marquis level

Imperial Ballroom A - Marquis levelImperial Ballroom FoyerImperial Ballroom B - Marquis levelAtrium level - A701, A702, A703, A704, A707, A708Imperial Ballroom A - Marquis levelAtrium level - A701, A702, A703, A704, A707, A708Imperial Ballroom A - Marquis levelDepart from Hotel Lobby

Imperial Ballroom Foyer - Marquis levelImperial Ballroom A - Marquis levelImperial Ballroom A - Marquis levelImperial Ballroom FoyerAtrium level - A701, A702, A703, A704, A707, A708Imperial Ballroom B - Marquis level

Atrium level - A701, A702, A703, A704, A707, A708Imperial Ballroom B - Marquis level

THURSDAY, FEB. 25

SUNDAY, FEB. 28

FRIDAY, FEB. 26

SATURDAY, FEB. 27

schedule-at-a-glance

conference sponsors

We thank the following for their support.

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Lean Accounting for Healthcare OrganizationsBrian Maskell, BMA Inc.

Lean Team Design of a Novel Laboratory Specimen Drop-BoxSteven Mandell, University of Michigan

Utilizing Patient Perceptions of Communication to EvaluateHealthcare QualityArash Salehi, Mississippi State University

The Use of Predictive Simulation Modeling for SurgicalCapacity Expansion AnalysisAlexander Kolker, Children’s Hospital and Health System

Child Protection Center: Staff Labor Management forWait-Time ReductionAlexander Kolker, Children’s Hospital and Health System

Use of Simulation to Optimize Staffing in a Poison CenterSetenay Kara, Nationwide Children’s Hospital

Increase Safety and Operational Effectiveness inTransfusion Services with LeanSusan South, Ortho Clinical Diagnostics / ValuMetrix Services

Using Activity-Based Management Methods to SubstantiallyImprove Revenue Cycle PerformanceJohn Ortiz, Tatum LLC

Time is Muscle: Process Improvement for ReducingDoor-to-Balloon TimesPatricia Peele, Sisters of St. Francis Health ServicesSt. James Hospital

Right-Sizing the Resource Staffing Pool for NursingFrank Overfelt, Delta Healthcare Consulting Group

The Continuous Noncontinuous Improvement CycleGlenn Whitfield, Dean Dorton & Ford

Beyond the DRG - Utilizing Secondary ICD-9-CM Codesfor Data AnalysisSusan Smith, Regency Hospital of Central Georgia

Improving the Performance of Surgery OperationSusan Yu, John D. Dingell Detroit VA Medical Center

Tristar Healthcare Transformation: LEANing the WayJesi Malloy, Centennial Medical Center/ Tristar Health System

A Clinical Tool: Simulation of the Evolution of Severe SepsisZhenzhen Shi, Kansas State University

Team-Based Centered Care - Providing an ExceptionalPatient Experience!Doug Johnson, Presbyterian Healthcare Services

Reducing Length of Stay in the Emergency DepartmentSarah Bhagat, Lankenau Hospital, Main Line Health System

Nursing and Informatics Equals QualityDarla Shehy, Penn State Hershey Medical Center

Process Improvement by Using the Six Sigma Approachat a Hospital Outpatient ClinicMarvin Rothwell, North Carolina A&T State University

5S for Success: Giving Nurses Back Time for Patient CareMatt Horn, Indianapolis VA Medical Center

The 5S Mind: Applying Lean to Individual WorkDaniel Markovitz, TimeBackManagement

Using Industrial Engineering Concepts to Redesign aMulti-Hospital Distribution CenterJoseph Mari, Montefiore Medical Center/BusinessInformation Systems

Low-Cost Yet Effective Emergency Department RedesignUsing Lean PrinciplesKeith Poole, Sisters of St. Francis Health Services

From Simulation to Operation: Engineering Interventionsin Perioperative ServicesKevin Taaffe, Clemson University

Using Object-Oriented Simulation to Study Healthcare UnitsFrancisco Ramis, University of Bio-Bio

Exploring Large Healthcare Data Sets for BreakthroughImprovement OpportunitiesThomas Pearson, St. Francis Hospital

Tahoe Forest Baldrige-Engineered Health Care ExcellenceGlenn Bodinson, BaldrigeCoach

poster presentationThe SHS/ASQ Poster Session will take place in the Imperial Ballroom pre-function area on the Marquis Level of the Atlanta Marriott Marquis. Authors will be at their posters during the following times to discuss their work: Friday, February 26 - 2:30 p.m. – 3 p.m. andSaturday, February 27 - 10:50 a.m. – Noon


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leaN six sigma track – a704sPecial cause aNalysis: a leader’s tool for Proactive PatieNt safetyJonathan Flanders and Mary Beth Edmond, Juran Institute, Beth Shields, Presbyterian Health Services

A special cause analysis is a hybrid tool and technique that integrates lean, Six Sigma and PDSA methodology to solve problems. SCA is used similarly to root cause analysis but can be performed by one person and is used primarily for near miss events.

sessions

friday, february 26, 2010 | 8 a.m. – 8:50 a.m.

Quality track – a703moviNg PatieNts out of the emergeNcy dePartmeNt: a leaN ProjectRachna Priya Khatri and Johnie Leonard, The Methodist Hospital

The emergency department is often the entry point for a majority of hospital admissions. This presentation describes one hospital’s efforts to improve ED patient flow. This lean project, which involved rigorous data analysis and collaboration among leadership and staff, enhanced interdisciplinary teamwork, staff and patient satisfaction, and patient flow.

leadershiP aNd maNagemeNt track – a707the first skyscraPer & a strategic bluePriNt for high-value mediciNeStephen Swensen, Mayo Clinic

Working with the metaphor of building the first skyscraper in healthcare where today there are only load-bearing masonry buildings, Dr. Swensen will present a strategic blueprint for high-value medicine. He will share the practical experience at Mayo Clinic and establish the business case for a quality construct that combines four interdependent fundamentals of culture, infrastructure, engineering and execution.

aNalytics aNd systems eNgiNeeriNg track – a708syNthesis of a systems eNgiNeeriNg lifecycle to realize imProvemeNtsShashank Khandekar and Gaurav Godbole, American Health Care Systems Consulting

The presentation defines the application of a systems engineering lifecycle within the realms of a health system. The approach helps systematically define and prioritize problem areas, suggests criteria for selection and effective application of a “systems toolkit” and finally discusses suitable and specific implementation techniques.

society for health systems aNd asQ host joiNt coNfereNce This historic event brings together two prestigious groups of healthcare performance improvement and quality advocates and practitioners:• The Institute of Industrial Engineers (IIE) Society for Health Systems (SHS) • The American Society for Quality (ASQ) and the ASQ Healthcare Division • The conference will focus on healthcare quality and process improvement. “This is a tremendous advancement for the industry and a great opportunity for the members of both societies,” said Pierce Story, immediate past president of SHS and managing director at Jumbee Inc. “This powerful alliance will foster and strengthen the natural synergies between performance improvement and quality management, thus enabling a more effective and efficient healthcare system.”

Expect high quality education sessions, workshops and an opportunity to network with well-respected and knowledgeable process and quality improvement experts from throughout the United States.

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PotPourri track – a702uNderstaNdiNg PatieNt Needs: the key to imProviNg PatieNt satisfactioNJudith Ann Pauley and Joseph F. Pauley, Process Communications Inc.

Understanding the motivational needs of patients and their communication preferences are the keys to establishing relationships and providing improved service and patient care. Participants will learn successful scientifically proven communication and motivation strategies to enable them to establish relationships so that patients and staff will be happier and more satisfied.


leaN six sigma track – a704usiNg Poka-yoke aNd jidoka to reduce medical errorsJohn Grout, Berry College

First, do no harm. When in doubt, is the best action no action at all? Lean techniques, poka-yoke (mistake-proofing) and Jidoka (stopping the line) suggest that the answer is yes. Learn how these techniques are done and see how they impacted error rates and financial performance of healthcare systems.

Quality track – a703buildiNg cQi Project PerformaNce With fiNaNcial tools iN cliNical eNviroNmeNtsFred Croft and Gregg Martins, PVM Partners LLC

Former healthcare CFOs and executives show how financial (activity-based costing) techniques help you identify issues, focus performance, strengthen quality and positive outcomes, and build better results in your healthcare CQI initiatives.

leadershiP aNd maNagemeNt track – a707coNtrolliNg labor exPeNse: strategies for reduciNg cost Per volume uNitDouglas Kramer and Kartik Bharat. Premier Inc.

In most industries it is accepted that increased volumes result in lower costs per unit because fixed costs are spread among additional units. In healthcare, however, we see cost per unit increases during higher volume periods. We will demonstrate why this occurs and four strategies that will control costs.

humaN factors track – a701tba


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aNalytics aNd systems eNgiNeeriNg track – a708a simulatioN study for PatieNt floW imProvemeNt modesDavid Ben-Arieh and John Wu, Kansas State University

This presentation shows how a simulation study in a large emergency department was used to validate the data measured in the facility and more importantly, infer new critical information. In addition, the simulation compared was seven alternate methods to improve patient flow in the facility showing the relative merit of each approach.

PotPourri track – a702Pharmacy disPeNsiNg medicatioN error reductioNNusha Safabakhsh, Providence Little Company of Mary Medical Center

This presentation introduces the journey that the pharmacy staff took to see for themselves areas of opportunity, the need for improvement and the way to design solutions by utilizing the appropriate tools. It includes application of the tools and the impact to the performance metric.

friday, february 26, 2010 | 1:40 p.m. – 2:30 p.m.

leaN six sigma track – a704let my PeoPle groW - the tWi method iN healthcareMark Graban, Lean Enterprise Institute, and Peter Patterson, Yuma Regional Medical Center

The defect rate in a hospital order entry process fell 70% the first month after initiating a comprehensive employee training based on Training Within Industry (TWI), a program created during World War II. This presentation tells the complete story and illustrates how to engage employees in improvement of work methods.

Quality track – a703data-driveN aPProach to eNhaNciNg efficieNcy aNd value iN healthcareKristin Goin and Atul Vats, Children’s Healthcare of Atlanta

Increasing pressures on healthcare organizations demand the use of timelier, integrated, data-driven decision making. Case studies from Children’s Healthcare of Atlanta will demonstrate how this approach helps organizations realize improvements in resource utilization, patient and staff satisfaction, and operational efficiency. Focus areas include pharmacy, urgent care, and critical care.

humaN factors track – a701iNtegratiNg humaN factors aNd ergoNomics iNto Quality aNd PiGeorge Samaras, Samaras & Associates Inc.

How to design, develop, and validate human-centered products, processes, and services that are safe, effective, efficient, and satisfying to use.

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friday, february 26, 2010 | 1:40 p.m. – 2:30 p.m.

leadershiP aNd maNagemeNt track – a707ceNtral scheduliNg: its imPact oN the outPatieNt service liNe traNsformatioNAirica Steed and Lorraine Saintus, Advocate Condell Medical Center

The outpatient service line is one of the largest revenue-generating profit centers at Advocate Condell Medical Center. Central scheduling is the heartbeat and front door of patient services, which jumpstarts the revenue cycle and the patient experience. An opportunity existed to transform existing practices in order to maximize service excellence and enhance revenue cycle performance.

aNalytics aNd systems eNgiNeeriNg track – a708 usiNg Web-based Predictive aNalytics to imProve PatieNt floWDavid Buckler, CACI

CACI has developed a Web-based decision support application that will allow hospitals to utilize simulation to improve patient flow. In addition to more convenient, comfortable care for patients, the application provides hospitals with a proactive analytical approach to managing processes and resources.

humaN factors track – a701driviNg healthcare imProvemeNt usiNg ergo-based kaizeN eveNtsJeffrey Smagacz, Risk Management Group

Many healthcare companies are finding that ergonomics is a fundamental component to a successful lean strategy. They are achieving lower costs while dramatically impacting health and safety metrics. Ergonomics is an enabling approach that can accelerate the lean agenda with low-cost/high-impact improvements to the workplace through the deployment of kaizen events.

PotPourri track – a702fosteriNg ParticiPatioN iN hosPital Quality outcome studies targetiNg comPetitive marketsM. Raymond Alvarez, The Specialty Hospital of Washington, D.C.

The session examines methods to foster participation in staffing effectiveness and quality outcome research in short- and long-term acute care hospitals that often are within competing markets. Reluctance to share quality data and staffing information presents significant barriers in research. A case study of methods and results will be presented.

friday, february 26, 2010 | 3:10 p.m. – 4 p.m.

leaN six sigma track – a704White collar leaN - streamliNiNg Processes iN cliNical suPPort oPeratioNsJoshua Bosire, Gozde Karacaoglu and Tejas Gandhi, Virtual Health

This presentation will give a stepwise illustration of a lean deployment in a transactional setting within the healthcare industry. A case study will be presented to elaborate how lean principles enabled reductions in redundancy and non-value-add time in the client support processes for a payroll department.


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Quality track – 703better healthcare systems: imPlemeNtiNg baldrige best Practices | Part 1 of 2Glenn Bodinson, BaldrigeCoach

Nine healthcare organizations have received the Baldrige Award and achieved extraordinary levels of sustainable clinical outcomes, patient satisfaction, and operational performance. Participants will benchmark best practices and world-class results while watching videos of three healthcare Baldrige recipients; then assess and plan actions for improving their organizations’ delivery systems.

leadershiP aNd maNagemeNt track – a707strategies for acceleratiNg aNd sustaiNiNg chaNge iN healthcare orgaNizatioNs | Part 1 of 2Junell Scheeres, LS2 Performance Solutions LLC

This presentation provides participants with a learning experience to introduce tools and techniques that help healthcare organizations accelerate and sustain change. Participants will engage in scenarios and practice linking strategy, scorecards and improvement activities in order to become a trusted adviser and effective change facilitator.

aNalytics aNd systems eNgiNeeriNg track – a708systems eNgiNeeriNg aNd maNagemeNt scieNce for healthcare: examPles aNd PriNciPlesAlexander Kolker, Children’s Hospital and Health System

This presentation provides detailed examples of application of principles of systems engineering and management science for health care processes. Traditional management thinking and management science are applied side by side to the same problems to illustrate their differences. The focus is on the patient flow variability, clinic scheduling and staffing.

PotPourri track – a702usiNg cliNical simulatioNs to iNform Process imProvemeNt iNterveNtioNsJenna Marquard, University of Massachusetts Amherst

Healthcare professionals must be accurate and efficient in their provision of care. The goal of this talk is to demonstrate how a novel approach, clinical simulation, observation, and eye-tracking technology can be used to specify how individuals complete healthcare processes, thereby informing process improvement interventions.

humaN factors track – a701humaN factors PriNciPles aPPlied iN real healthcare settiNgs: case studies aNd lessoNs learNed | Part 1 of 2Sandra Garrett, Clemson University, Lesley Strawderman, Mississippi State University, Ashley Benedict, Purdue University

Human factors and ergonomics (HF/E) professionals must become more involved in the design and development of healthcare delivery processes and medical technology to improve patient safety and healthcare delivery efficiency. This session will explore healthcare improvement projects based on HF/E principles and illustrate their impact on the progress and enhancement of healthcare.

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friday, february 26, 2010 | 4:10 p.m. – 5 p.m.

leaN six sigma track – a704leaN eNterPrise traNsformatioN aNd eNterPrise architecture of healthcare systemsDeborah Nightingale and Jordan Peck, MIT Lean Advancement Initiative

Over the course of many years of research with industry partners, the Lean Advancement Initiative has created effective tools and frameworks for the transformation and architecting of a lean enterprise. This presentation will describe the research and show how the tools have been applied to healthcare.

Quality track – a703better healthcare systems: imPlemeNtiNg baldrige best Practices | Part 2 of 2Glenn Bodinson, BaldrigeCoach

Nine healthcare organizations have received the Baldrige Award and achieved extraordinary levels of sustainable clinical outcomes, patient satisfaction, and operational performance. Participants will benchmark best practices and world-class results while watching videos of three healthcare Baldrige recipients; then assess and plan actions for improving their organizations’ delivery systems.

leadershiP aNd maNagemeNt track – a707strategies for acceleratiNg aNd sustaiNiNg chaNge iN healthcare orgaNizatioNs | Part 2 of 2Junell Scheeres, LS2 Performance Solutions LLC

This presentation provides participants with a learning experience to introduce tools and techniques that help healthcare organizations accelerate and sustain change. Participants will engage in scenarios and practice linking strategy, scorecards and improvement activities in order to become a trusted adviser and effective change facilitator.

aNalytics aNd systems eNgiNeeriNg track – a708dyNamic caPacity maNagemeNt: a NeW Way of lookiNg at hosPital maNagemeNtPierce Story, Jumbee Inc.

Hospitals are more similar to busy airports or even battlefields than Toyota production lines. The differences include the inherent systemic variability, complex interdependencies, and constant system evolution. This presentation will describe new thinking and tools for the enhanced analysis of our complex systems.

humaN factors track – a701humaN factors PriNciPles aPPlied iN real healthcare settiNgs: case studies aNd lessoNs learNed | Part 2 of 2Sandra Garrett, Clemson University, Lesley Strawderman, Mississippi State University, Ashley Benedict, Purdue University

Human factors and ergonomics (HF/E) professionals must become more involved in the design and development of healthcare delivery processes and medical technology to improve patient safety and healthcare delivery efficiency. This session will explore healthcare improvement projects based on HF/E principles and illustrate their impact on the progress and enhancement of healthcare.


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PotPourri track – a702gambliNg oN PatieNt floW? usiNg moNte carlo simulatioN to model delaysDavid Bloomquist, Emory Healthcare

Patients hate to wait. We hate for patients to wait. So why are lengthy wait times so common? The answer has many aspects to it – one of which is the provider’s master schedule template. We will show how patient flow study data was captured in conjunction with Monte Carlo simulation to demonstrate the impact of ad hoc schedule changes.

saturday, february 27, 2010 | 8 a.m. – 8:50 a.m.

leaN six sigma track – a704emergeNcy dePartmeNt modified leaN imPlemeNtatioN oN a regioNal basisDanielle Organ, HCA, Michael Lozano Jr. and Donna N. Biehl, EmCare

Nurses and physicians partnered to standardize emergency department care across six West Florida region facilities using a modified lean strategy. The presentation will cover the methodology to bring the teams together, obstacles faced, a review of the standard processes implemented, and the results in various stages of implementation.

Quality track – a703develoPiNg a high PerformaNce medical grouPRobert Matthews, PriMed Physicians & Health First Physicians

Quality theory and practice are less often used in healthcare, particularly medical groups, than other economic sectors. This presentation describes the transformation of real-world, community-based medical groups that lead the nation in financial, operations, medical quality and other measures. Cases using Six Sigma, lean and organizational development will be described.

leadershiP aNd maNagemeNt track – a707a cost coNtrol model iN a cardiovascular ceNterAlicia Nunez, Liliana Neriz and Francisco J. Ramis, Universidad de Chile

Many hospitals struggle in the cost information ocean. This research shows how the development and implementation of a cost control methodology can positively impact the management and decision-making process of healthcare organizations. The methodology includes the implementation of activity-based costing in a cardiovascular center in Chile.

iNformatioN techNology track – a708lessoNs from the treNches: imPlemeNtatioN of aN automated PatieNt safety system | Part 1 of 2Mark Montgomery and Susan Moreland, St. Joseph Regional Health Center, Douglas Dotan and Anngail Smith, CRG Medical Inc.

Learn how a quality-award-winning hospital transforms to the next level—becoming a ‘learning organization’ using at the point of delivery of care aWeb-based kaizen continual improvement patient safety recording, analysis, and performance improvement knowledge building application. The process involves every single employee in the hospital system.

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PatieNt floW track – a701establishiNg safe staffiNg PatterNs for NursiNgFrank Overfelt, Delta Healthcare Consulting Group

This presentation will depict the differences between developing safe staffing requirements for nursing rather than arbitrary ratios, and how much more effective those safe staffing requirements will be than benchmarked ratios.

PotPourri track – a702imProviNg radiology throughPut to iNcrease PatieNt aNd PhysiciaN satisfactioNKeith Poole and Rhonda Bittner, Sisters of St. Francis Health Services

This session summarizes a multifaceted approach taken to improve radiology throughput in an advanced diagnostic imaging center at a full-service physician office facility. Attendees will walk away with advice and practical ideas for implementation at their own facility.


leaN six sigma track – a704redesigNiNg NursiNg care usiNg leaNSharon Hickman, Premier Inc., and Greg Napps, Bon Secours Health System

A surgical unit was piloted using lean principles, eliminating waste to allow more time for direct care. Successes include increased patient satisfaction (18.4% excellence ranking to 99.8%); decreased employee turnover (16% to 6.5%), decreased unscheduled absences by 25%, and decreased length of stay (4.5 days to 4 days).

Quality track – a703aN iNNovative aPProach to PerformaNce imProvemeNt aNd PatieNt safetyElaine Thompson and Danielle Drummond, Lankenau Hospital

Learn how an innovative approach to performance improvement has led Lankenau Hospital to significantly improved safety and patient satisfaction. The improvement model combines engineering methodologies, change management, and accountability to drive and sustain change across the organization. This session will provide specific examples and tools to apply at your institution.

leadershiP aNd maNagemeNt track – a707strategies for leadiNg through chaNge: PeoPle matterNorka Saldana, ValuMetrix Services-Ortho Clinical Diagnostics, A Johnson & Johnson Company

New leadership strategies founded on change management principles are necessary for survival in this unprecedented economic crisis. The focus should be on making the change real, making it work and making it last. Leadership discipline is critical for creating an environment where effective change drives continuous improvements in business performance.


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iNformatioN techNology track – a708lessoNs from the treNches: imPlemeNtatioN of aN automated PatieNt safety system | Part 2 of 2Mark Montgomery and Susan Moreland, St. Joseph Regional Health Center, Douglas Dotan and Anngail Smith, CRG Medical Inc.

Learn how a quality-award-winning hospital transforms to the next level—becoming a ‘learning organization’ using at the point of delivery of care aWeb-based kaizen continual improvement patient safety recording, analysis, and performance improvement knowledge building application. The process involves every single employee in the hospital system.

PatieNt floW track – a701imProviNg the PatieNt discharge Process through a maNaged systemRyan Conklin, Jennifer A. Farris and Timothy I. Matis, Texas Tech University, Alan Snider and Marlene McAllister, Medical Center Hospital

This presentation shares results from a discharge process improvement project conducted by Texas Tech University and Medical Center Hospital in Odessa, Texas, including the most significant causes of delay identified and the conceptual design for a managed system to address these causes and achieve more effective and timely patient discharge.

PotPourri track – a702real time emergeNcy dePartmeNt PatieNt Wait times oN the WebJoseph Guarisco, Jason Clement, Les Strikmiller and Denny Juge, Ochsner Health System

This presentation will lay out a unique approach to providing patients with information regarding emergency room waiting times. As we all know, most patients arrive to the emergency department with expectations of being seen within a reasonable amount of time. However, in reality most people end up being disappointed in that their expectations are usually not met. The Ochsner Health System launched an innovative solution by posting its waiting times on the Web for all five emergency departments in its system for patients to ascertain which emergency department may have the shortest waiting time at that moment. Not only can patients choose the shortest waiting time, expectations are created in advance and patients “buy into” that waiting time before their arrival, greatly improving patient satisfaction. Additionally, these waiting times are posted on a large plasma screen in each emergency department. This presentation will discuss the technical issues, waiting time calculations and expected and unexpected experiences for patients and staff and administrators.


leaN six sigma track – a704staNdardiziNg Processes WithiN a commuNity healthcare Quality system utiliziNg leaN aNd iso 9000 PriNciPlesJim Levett, Physicians’ Clinic of Iowa

The presentation will describe the process of establishing a nonprofit community alliance that provides the infrastructure for a variety of healthcare projects. The initial work was funded by an AHRQ grant, and the presentation will include issues related to establishing a community leadership forum with regular programs, using health literacy concepts in writing patient educational materials, and utilizing ISO 9001 principles to establish a controlled document system. The presentation will focus on the current project involving utilization of lean principles to analyze and improve common healthcare processes within different healthcare provider organizations. The processes include registration, electronic transfer of information, referral, collection, and the “red flag” rule. Issues related to lean training, team formation, kaizen events, process improvements, and cost savings will be discussed.

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Quality track – a703hosPitalists aNd resideNts aNd traditioNalists! oh my! comPariNg three hosPital Primary care modelsPauline Hogan, Franciscan Skemp-Mayo

What is a hospitalist and how sound is the case that the hospitalist model improves quality and efficiency? This session will provide a historical overview of hospital care models and review the outcomes of a two-year case study comparing three hospital medicine models on length of stay and quality outcomes at a 200-bed community hospital in Wisconsin.

PatieNt floW track – a701usiNg cliNical aNd oPeratioNal data to uNravel the hosPital throughPut mysteryJeanne McGrayne, Premier Inc.

Prior to improving their processes, it was common practice for Henry Ford Medical Center - Warren Campus to divert ambulances away when the ED was full. Patients sometimes waited days to get to an inpatient bed. Premier Consulting Solutions was invited to help HFMC-WC to better understand the complex nature of hospital throughput. In this presentation, attendees will learn the clinical and operational processes and data necessary and the methodology to analyze and improve hospital throughput.

PotPourri track – a702usiNg cost-effective methods to oPtimize cliNic access aNd satisfactioNAnne Myers and Danielle Grimmer, Shands HealthCare

Industrial engineering and project management tools are combined to produce cost-effective changes that improve clinic access and satisfaction. A cardiac catheterization clinic project in a large academic medical center demonstrates how these methods are used. Improvements are achieved through process mapping, multidisciplinary committees, staffing analysis, satisfaction surveys, and other tools.

leadershiP aNd maNagemeNt track – a707use of PrefereNce matrix iN evaluatioN of ProsPective caNdidatesRusty Hilcken and Lori Montagna, Good Samaritan Hospital Medical Center

Using a preference matrix in evaluation of prospective hire candidates with shared governance in the interviewing process to assist in standardizing evaluation for our new hires would help grade candidates, ensuring that the most recent candidate is not hired simply because of cognitive biases.

iNformatioN techNology track – a708models for solviNg emergeNcy room crisisJomon Aliyas Paul, Kennesaw State University, Kedar Sambhoos, CUBRC

Emergency department issues like ambulance diversion, overcrowding, etc. are due to reduced throughput problems (increased length of stay) in the emergency department. These problems are primarily due to diagnostic errors and incorrect disposition of patients. We propose to address these issues with the help of Bayesian models developed using patient data.


15

saturday, february 27, 2010 | 1:10 p.m. – 2 p.m.

leaN six sigma track – a704kaizeN uNleashed! every asPect, real-World kaizeN, PreseNted aNd taught | Part 1 of 2Matt Morrissette, More Effective Consulting LLC, and Patti Burchett, Bronson Healthcare Group

Calibrate to today’s hospital and health system kaizen definition, running styles, schedules and analytical tools. Learn from the best (and worst); see before and after photos. Explore kaizen blitzes, mini, weekly, VSM, week-long, two-day, and employee-led. Realize the softer side— human factors, team dynamics and changing belief systems.

Quality track – a703triage reliability iN the emergeNcy dePartmeNt - imPact oN PatieNt floWEdward Popovich and Dave Eitel, Sterling Academy

ESI triage is utilized to screen patients to determine both urgency of patient needs and the resource demand on an emergency department. Triage impacts patient flow and care. How can an organization assess and improve triage reliability?

leadershiP aNd maNagemeNt track – a707measuriNg comPliaNce to the evideNce base: methods aNd misgiviNgsJames Benneyan, Northeastern University

Several studies have indicated that consistent compliance with the medical evidence base across a wide range of chronic and acute conditions is dismally low and highly variable. Partly in response, core measure sets and “bundles” of care processes known to improve clinical outcomes are becoming a common means for evaluating medical process quality and compliance to best practices. These process elements typically arewell-agreed to in the medical community, with level 1 supporting scientific clinical evidence or the equivalent.

PatieNt floW track – a701hosPitalWide PatieNt floW imProvemeNts Joesph Swartz, Kathy Holmes, and Matthew Pierce, St. Francis Hospital and Health Centers

St. Francis Hospital is on a journey to improve hospitalwide patient flow using lean Six Sigma techniques. We will walk participants through the set of 15-plus initiatives that were implemented.

iNformatioN techNology track – a708imPlemeNtaiNg a PerPetual iNveNtory maNagemeNt system iN the orMarisa Farabaugh, Maggie Downey and William Brewer, Shands Healthcare

For hospitals today, the OR has the largest opportunities for financial savings. Come see how we have moved from a decentralized inventory process to a perpetual inventory management system, including automatic supply re-ordering and patient charging. Shands is the first 26 OR, Level 1 Trauma site to undergo this implementation!

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PotPourri track – a702Pharmacy layout desigN based oN siPoc aNd fuNctioNal haNdoffsValentine Boving, M.D. Anderson Cancer Center

The University of Texas M.D. Anderson Cancer Center’s Central Pharmacy experiences excessive traffic in a confined space. A planned doubling of space offered the opportunity to design an optimal layout. Through defined processes of functional areas, SIPOCs, relationship diagrams, and spaghetti maps, we designed an efficient layout that simplifies traffic.


leaN six sigma track – a704kaizeN uNleashed! every asPect, real-World kaizeN, PreseNted aNd taught | Part 2 of 2Matt Morrissette, More Effective Consulting LLC, and Patti Burchett, Bronson Healthcare Group

Calibrate to today’s hospital and health system kaizen definition, running styles, schedules and analytical tools. Learn from the best (and worst) see before and after photos. Explore kaizen blitzes, mini, weekly, VSM, week-long, two-day, and employee-led. Realize the softer side—human factors, team dynamics and changing belief systems.

Quality track – a703usiNg airliNe creW resource maNagemeNt to eNsure good PatieNt outcomesJames Benz and Carol Wright, Enterprise Solutions Inc.

Airline safety has increased dramatically once the airlines identified the root causes of accidents. Crew Resource Management (CRM) was the result. Learn how these techniques can avoid “patient crashes.”


leadershiP aNd maNagemeNt track – a707reduce labor sPeNd by oPtimiziNg staffiNg-ProveN tactics for labor maNagemeNt Sandy Yanko, HCA - Far West Division

HCA has developed a set of recommendations and tactics to manage the summer productivity gap and achieve a closer match of staffing with volume fluctuations, as measured by adjusted average daily census and paid FTEs.

iNformatioN techNology track – a708data miNiNg medicatioN admiNistratioN iNcideNt data to imProve PatieNt safetyMichael Gray, Auburn University

This presentation highlights a research project that analyzed historical data related to medication administration errors at a Regional Medical Center. The objective of this analysis was to determine if data mining techniques could identify relationships within the error data that point to processes and circumstances that enable medication administration errors.


17


PatieNt floW track – a701usiNg leaN sigma aNd simulatioN to imProve facility utilizatioN aNd PatieNt floWTravis Lozier, Rose Popovich and Mark Heithoff, Community Health Network

Presentation will cover the disciplined data-driven approach to improving facility/hospital utilization and patient flow. The team used actual data and table-top simulation to test various redesign proposals.

PotPourri track – a702desigNed to elimiNate Waste: hosPital desigN aNd layout usiNg leaN aNd the toyota ProductioN systemBrock Husby, University of Michigan College of Engineering & Altarum Institute

The process of lean/TPS facility design and layout is a new and exciting discipline. It is able to leverage all of the traditional lean/TPS tools and methods, as well as specialized lean tools such as 3P. This presentation will include the theoretical, practical and case study examples to help you prepare for this challenging work.

conference committee

chairsDean Athanassiades, Philips Healthcare

David Eitel, Wellspan Health System

co-chairsCurt Niekamp, OhioHealth

Greg Blanks, HCA Healthcare

chair emeritusJoyce Siegele, Northside Hospital

track chairsAdrienne Dickerson, StatCom

Amanda Mewborn, StatCom

Ashley Benedict, Purdue University

Douglas Dotan, PSO Services Group

Glenn Bodinson, BaldrigeCoach

Keith Messner, Cape Fear Valley Health System

Lesley Strawderman, Mississippi State University

Mary Ellen Skeens, Philips Healthcare

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Welcome – Imperial Ballroom B - Marquis Level7:45 a.m. – 7:55 a.m.

Registration & Continental Breakfast - Imperial Ballroom - Marquis Level7 a.m. – 7:45 a.m.

LeaN Six Sigma QuaLity LeaderSHip aNdmaNagemeNt

HumaN FactorS potpourritrack aNaLyticS aNdSyStemS eNgiNeeriNg

track cHair Mary Ellen Skeens Glenn Bodinson Joyce Siegele Ashley Benedict Ashley Benedict Lesley Strawderman

SeSSioN room A704 A703 A707 A708 A701 A702

8 a.m. – 8:50 a.m.

Special CauseAnalysis: A Leader’s

Tool for ProactivePatient Safety

Jonathan Flanders andMary Beth Edmond,Juran Institute, BethShields, Presbyterian

Health Services

Moving Patients Outof the Emergency

Department:A Lean Project

Rachna Priya Khatriand Johnie Leonard,

The MethodistHospital

The First Skyscraperand a Strategic

Blueprint forHigh-Value Medicine

Stephen Swensen,Mayo Clinic

Synthesis of a SystemsEngineering Lifecycle

to RealizeImprovements

Shashank Khandekarand Gaurav Godbole,American Health Care

Systems Consulting

TBA Understanding PatientNeeds: The Key toImproving Patient

Satisfaction

Judith Ann Pauley andJoseph F. Pauley,

ProcessCommunications Inc.

9 a.m. – 9:50 a.m.

Using Poka-Yoke andJidoka to Reduce

Medical Errors

John Grout,Berry College

Building CQIProject

Performance withFinancial Tools

in ClinicalEnvironments

Fred Croft andGregg Martins,

PVM Partners LLC

Controlling LaborExpense: Strategiesfor Reducing Costper Volume Unit

Douglas Kramer andKartik Bharat,Premier Inc.

A Simulation Studyfor Patient Flow

Improvement Modes

David Ben-Ariehand John Wu,Kansas State

University

Integrating Human Factors and Ergonomics

into Quality and PI

George Samaras, Samaras &

Associates Inc.

Pharmacy DispensingMedication Error

Reduction

Nusha Safabakhsh,Providence Little

Company of MaryMedical Center

Friday, FeBruary 26, 2010

Pursing Process Excellence in Healthcare, Kevin McManus, Great Systems!8 a.m. – 5 p.m.

tHurSday, FeBruary 25, 2010

SeSSioN room L404 L405

8 a.m. – NoonTraining Within Industry (TWI) in Healthcare:

Beginning of a Resurgence

Robert Wrona and Patrick Graupp, TWI Institute, Martha Purrier, Virginia Mason Medical Center

Word Formulas Uncover the 12 Voices of the Customer

Robin Lawton, International Management Technologies Inc.

SeSSioN room L406

1 p.m. – 5 p.m.How to Teach Lean Tools Effectively in a Healthcare Setting

Keith Poole and Jamie Hinton, Sisters of St. FrancisHealth Services

The Advantage of Using Activity Costing in HospitalProcess Improvement

Tom Pryor, TMAC & University of Texas – Arlington,Robin Cooper, Emory University, Theresa Scope

Welcome Reception – Pulse Loft – Atrium Level5 p.m. – 6:30 p.m.

Workshop Sessions – “L” = Lobby Level


19


HumaN FactorS potpourritrack aNaLyticS aNdSyStemS eNgiNeeriNg

track cHair Mary Ellen Skeens Glenn Bodinson Joyce Siegele Ashley Benedict Ashley Benedict Lesley Strawderman


1:40 p.m. – 2:30 p.m.

Let My People Grow -The TWI Method in

Healthcare

Mark Graban, LeanEnterprise Institute,and Peter Patterson,

Yuma RegionalMedical Center

Data-Driven Approach to Enhancing

Efficiency and Valuein Healthcare

Kristin Goin andAtul Vats, Children’s

Healthcare of Atlanta

Central Scheduling: Its Impact on the

Outpatient Service Line Transformation

Airica Steed & Lorraine Saintus, Advocate

Condell Medical Center

Using Web-basedPredictive Analytics toImprove Patient Flow

David Buckler, CACI

Driving HealthcareImprovement Using

Ergo-basedKaizen Events

Jeffrey Smagacz,Risk Management

Group

FosteringParticipation in Hospital Quality Outcome StudiesTargeting Competitive

Markets

M. Raymond Alvarez,The Specialty Hospital

of Washington

Refreshment Break in Exhibit Hall - Imperial Ballroom A - Marquis Level2:30 p.m. – 3 p.m.

3:10 p.m. – 4 p.m.

White Collar Lean -Streamlining

Processes in ClinicalSupport Operations

Joshua Bosire, GozdeKaracaoglu and

Tejas Gandhi,Virtual Health

Better HealthcareSystems:

Implementing Baldrige Best Practices

Glenn Bodinson,BaldrigeCoach

Part 1 of 2

Strategies forAccelerating and

Sustaining Change inHealthcare

Organizations

Junell Scheeres, LS2PerformanceSolutions LLC

Part 1 of 2

Systems Engineeringand Management

Science forHealthcare: Examples

and Principles

Alexander Kolker,Children’s Hospitaland Health System

Human FactorsPrinciples Appliedin Real Healthcare

Settings: Case Studies and Lessons Learned

Sandra Garrett,Clemson University,Lesley Strawderman,

Mississippi State University, Ashley Benedict,

Purdue UniversityPart 1 of 2

Using ClinicalSimulations to InformProcess Improvement

Interventions

Jenna Marquard,University of

MassachusettsAmherst

Exhibit Hall Networking Reception - Imperial Ballroom A - Marquis Level5 p.m. – 6:30 p.m.

4:10 p.m. – 5 p.m.

Lean EnterpriseTransformation and

EnterpriseArchitecture of

Healthcare Systems

Deborah Nightingaleand Jordan Peck, MITLean Advancement

Initiative

Better HealthcareSystems:

Implementing Baldrige Best Practices

Glenn Bodinson,BaldrigeCoach

Part 2 of 2

Strategies forAccelerating and

Sustaining Change inHealthcare

Organizations

Junell Scheeres, LS2PerformanceSolutions LLC

Part 2 of 2

Dynamic CapacityManagement: A New

Way of Looking atHospital Management

Pierce Story,Jumbee Inc.

Human FactorsPrinciples Appliedin Real Healthcare

Settings: Case Studies and Lessons Learned

Sandra Garrett,Clemson University,Lesley Strawderman,

Mississippi State University, Ashley Benedict,

Purdue UniversityPart 2 of 2

Gambling on PatientFlow? Using MonteCarlo Simulation to

Model Delays

David Bloomquist,Emory Healthcare

Friday, FeBruary 26, 2010

Educational Sessions – “A” = Atrium Level

Exhibit Hall Opens 11:00 a.m. – 6:30 p.m. with Dedicated Hours from 11 a.m. – 12:15p.m. - Imperial Ballroom A - Marquis Level11 a.m. – 12:15 p.m.

Keynote Presentation - Michael C. Riordan, President & CEO, Greenville Hospital System University Medical Center - Imperial B - Marquis Level10 a.m. – 11 a.m.

Lunch with reports from the leadership of SHS and ASQ - Imperial Ballroom B - Marquis Level12:15 p.m. – 1:30 p.m.

20

Educational Sessions – “A” = Atrium Level

2:10 p.m. – 3 p.m.

Kaizen Unleashed!Every Aspect, Real-World

Kaizen, Presentedand Taught

Matt Morrissette,More Effective

Consulting LLC, and Patti Burchett, Bronson

Healthcare GroupPart 2 of 2

Using Airline CrewResource Management to

Ensure Good Patient Outcomes

James Benz andCarol Wright,

EnterpriseSolutions Inc.

Reduce Labor Spend by Optimizing Staff-Proven

Tactics for Labor Management

Sandy Yanko, HCA - Far West Division

Data Mining MedicationAdministration Incident Data

to Improve Patient Safety

Michael Gray,Auburn University

Using Lean Sigma and Simulation to Improve Facility Utilization and

Patient Flow

Travis Lozier, RosePopovich and Mark

Heithoff, CommunityHealth Network

Designed to EliminateWaste: Hospital Design and

Layout using Leanand the Toyota

Production System

Brock Husby,University of Michigan

College of Engineering &Altarum Institute

Keynote Presentation - Dr. Barry Silbaugh, CEO, The American College of Physician Executives - Imperial Ballroom B - Marquis Level3:10 p.m. – 4:30 p.m

SuNday, FeBruary 28, 2010Executive Dashboards for Process Improvement, Post -Conference Workshop (#201) with HIMSS in the Georgia World Congress Center - Room C2138 a.m. – 5 p.m.


patieNt FLow potpourriiNFormatioNtecHNoLogy

track cHair Mary Ellen Skeens Glenn Bodinson Joyce Siegele Douglas Dotan Amanda Mewborn Lesley Strawderman


8 a.m. – 8:50 a.m.

EmergencyDepartment ModifiedLean Implementation

on a Regional Basis

Danielle Organ, HCA, Michael Lozano Jr. andDonna N. Biehl, EmCare

Developing a HighPerformance

Medical Group

Robert Matthews,PriMed Physicians

& Health FirstPhysicians

A Cost Control Model in aCardiovascular Center

Alicia Nunez,Liliana Neriz and

Francisco J. Ramis,Universidad de Chile

Lessons from the Trenches:Implementation of an

Automated Patient Safety System

Mark Montgomery and Susan Moreland, St. Joseph

Regional Health Center,Douglas Dotan and Anngail

Smith, CRG Medical Inc.Part 1 of 2

Establishing SafeStaffing Patterns for

Nursing

Frank Overfelt,Delta Healthcare

Consulting Group

Improving RadiologyThroughput to

Increase Patient andPhysician Satisfaction

Keith Poole andRhonda Bittner,

Sisters of St. FrancisHealth Services

Saturday, FeBruary 27, 2010Continental Breakfast - Imperial Ballroom A - Marquis Level7:30 a.m. – 8 a.m.

9 a.m. – 9:50 a.m.

Redesigning NursingCare Using Lean

Sharon Hickman,Premier Inc., and

Greg Napps,Bon Secours

Health System

An Innovative Approach to Performance

Improvement andPatient Safety

Elaine Thompsonand DanielleDrummond,

Lankenau Hospital

Strategies for Leading through Change:

People Matter

Norka Saldana,ValuMetrix Services-

Ortho Clinical Diagnostics, A Johnson & Johnson

Company

Lessons from the Trenches:Implementation of an

Automated Patient Safety System

Mark Montgomery and Susan Moreland, St. Joseph

Regional Health Center,Douglas Dotan and Anngail

Smith, CRG Medical Inc.Part 2 of 2

Improving the Patient Discharge Process through a

Managed System

Jennifer A. Farris and Timothy I. Matis, Texas Tech University, Alan Snider and Marlene McAllister, Medical

Center Hospital

Real-Time Emergency Department Patient Wait

Times on the Web

Joseph Guarisco, Jason Clement, Les Strikmiller

and Denny Juge, Ochsner Health System

10 a.m. – 10:50 a.m.

Standardizing Pro-cesses within a Community Healthcare Quality System

Utilizing Lean and ISO 9000 Principles

Jim Levett,Physicians’ Clinic of Iowa

Hospitalists and Residents and Traditionalists!

Oh My! - Comparing Three Hospital Primary

Care Models

Pauline Hogan,Franciscan Skemp-Mayo

Use of PreferenceMatrix in Evaluation of Prospective Candidates

Rusty Hilcken and Lori Montagna,

Good SamaritanHospital Medical Center

Models forSolving Emergency

Room Crisis

Jomon Aliyas Paul,Kennesaw StateUniversity, Kedar

Sambhoos, CUBRC

Using Clinical andOperational Data toUnravel the HospitalThroughput Mystery

Jeanne McGrayne,Premier Inc.

Using Cost-EffectiveMethods to Optimize

Clinic Access andSatisfaction

Anne Myers andDanielle Grimmer,Shands HealthCare

Exhibit Hall Opens 7:30 a.m. – Noon with Dedicated Hours from 10:50 a.m. – Noon - Imperial Ballroom A - Marquis Level10:50 a.m. – Noon

Lunch with Student Competition Winning Presentations - Imperial Ballroom B - Marquis LevelNoon – 1 p.m.

1:10 p.m. – 2 p.m.

Kaizen Unleashed!Every Aspect, Real World

Kaizen, Presentedand Taught

Matt Morrissette,More Effective Consulting

LLC, and Patti Burchett, Bronson Healthcare Group

Part 1 of 2

Triage Reliabilityin the Emergency

Department - Impact onPatient Flow

Edward Popovichand Dave Eitel,

Sterling Academy

Measuring Compliance to the Evidence Base

Methods and Misgivings

James Benneyan,Northeastern University

Implementing aPerpetual Inventory

Management Systemin the OR

Marisa Farabaugh,Maggie Downey and

William Brewer,Shands Healthcare

Hospitalwide Patient Flow Improvements

Joseph Swartz, Kathy Holmes and

Matthew Pierce, St. Francis Hospital and

Health Centers

Pharmacy LayoutDesign Based on

SIPOC andFunctional Handoffs

Valentine Boving,M.D. AndersonCancer Center


21

ASQ is a leader in providing resources, training, certification and networking opportunities to professionals in healthcare. Quality professionals across all segments of healthcare use ASQ’s resources to improve quality of care, patient safety and satisfaction, organizational efficiencies and the bottom line. Learn more at www.asq.org/healthcare.

KEYNOTE SPEAKERS SPONSORS

Society for Health Systems (SHS)SHS is a professional association that focuses on the needs and resources of health systems professionals and leaders who are charged with improving healthcare processes. SHS offers the latest in process analytics, tools, techniques and methodologies for performance improvement.

SHS exists to enhance the career development and continuing education of professionals who use industrial and management engineering expertise for productivity and quality improvement in the healthcare industry. Among the members of SHS are management engineers, nurses, CEOs, directors of continuous improvement, administrators, clinicians, physicians and department managers.

HIMSSThe Healthcare Information and Management Systems Society (HIMSS) is the healthcare industry’s membership organization exclusively focused on providing global leadership for the optimal use of healthcare information technology (IT) and management systems for the betterment of healthcare. Founded in 1961 with offices in Chicago, Washington, D.C., Brussels, Singapore, and other locations across the United States, HIMSS represents more than 23,000 individual members and over 380 corporate members that collectively represent organizations employing millions of people. HIMSS frames and leads healthcare public policy and industry practices through its advocacy, educational and professional development initiatives designed to promote information and management systems’ contributions to ensuring quality patient care.

Michael C. Riordan is president and CEO of Greenville Hospital System University Medical Center (GHS), one of the largest not-for-profit healthcare providers in the Southeast. The 1,268-bed system, which has anticipated operating revenues of approximately $1.4 billion in fiscal year 2010, is home to 14 medical residency and fellowship programs, South Carolina’s first patient simulation center and nearly 600 active clinical research trials.

Riordan began his duties at GHS in August 2006. From 2001 to mid-2006, he led the University of Chicago Hospitals and Health System. From 1995 to 2000, Riordan was chief operating officer and, later, senior associate hospital administrator, of Emory University Hospital and Crawford Long Hospital in Atlanta. Before that time, he served for three years in the U.S. Marine Corps as a lieutenant.

Michael C. Riordan President and Chief Executive OfficerGreenville Hospital System University Medical Center

Friday, February 26

Barry Silbaugh, M.D., is the CEO of the American College of Physician Executives (ACPE), the world’s premier organization for lifelong growth and support of physician leaders. He is on the Board of Governors of the National Patient Safety Foundation and is a master facilitator of the national Patient Safety Education Project. He was named to Modern Healthcare’s 100 Most Powerful People in Healthcare list for 2009.

Silbaugh’s career has included full-time clinical work as an internist/hematologist, medical director of a Blue Cross Blue Shield plan, vice president of medical operations for a large national health system, chief medical officer of a consumer-focused Internet startup, and consulting focused on patient safety and high reliability using lessons from aviation, nuclear power and other high-consequence industries.

Dr. Barry SilbaughChief Executive OfficerThe American College of Physician Executives

Saturday, February 27

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3

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Lock In 2010 SHS/ASQ Conference Rates For 2011 Before Prices Increase

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25


coNfereNce registratioN fee iNcludes: • Admission to all educational tracks with over 50 presentations • Keynote presentations • Luncheons with featured speakers • Welcome reception • Admission to exhibit area • Admission to vendor presentations and networking social • Continental breakfast on Friday and Saturday • A CD with conference proceedings • A conference tote bag • Networking and career enhancement

sPecial coNfereNce eveNts

Be sure to visit the ASQ Bookstore in the Exhibit Hall

Special Project – Creative Outlet and Chance to Mingle Create an art happening in the Exhibit Hall. Join your colleagues to paint sections of wall art that will be grouped and donated to a selected hospital. No special skills or talents required, just a sense of fun. Part of Hospital Art projects.

Dutch Treat Dinner The SHS Board and Conference committee invites all attendees to join them on Friday, February 26 for an evening of networking and meeting new friends. Advance registration is required and involves a separate fee. Participants will depart from the hotel lobby at 6:45 p.m.

SHS Scholarship The Society for Health Systems Scholarship recognizes and rewards an undergraduate industrial engineering student who possesses academic excellence and a demonstrated interest in healthcare. It is open to active SHS student members who are enrolled full-time in an undergraduate industrial engineering, operations research or course of study related to improvement in healthcare operations program. The conference registration form has a place for a contribution to the scholarship fund.

Get Involved With SHS Would you like to volunteer with SHS but don’t know how to get started? On Thursday, Feb. 25, SHS committees will be meeting between 3 and 5:30 p.m. at the Atlanta Marriott Marquis to plan for the coming year. We invite you to join these discussions to learn more about the goals for the coming year and find out how you can be a part of SHS’ continued growth!

ListeningCan Make a World of Difference.At Medical City Dallas Hospital and Medical City Children’s Hospital, we make it a point to listen closely to everything, from a patient’s heartbeat to a visitor’s question and a team member’s idea. By really hearing what there is to hear, we gain insight, develop innovative solutions and continually become better. No wonder Texas Monthly voted Medical City one of the top ten “Best Companies to Work for in Texas.”

Director of HealthcareManagement Engineering

EOEmedicalcityhospital.com

© 2010 NAS(Media: delete copyright notice)

SHS/ASQ3.3125 x 4.825”B&W

26

The Premier healthcare alliance is more than 2,100 U.S. hospitals and 58,000-plus other healthcare sites working together to improve healthcare quality and affordability. Premier maintains the nation’s most comprehensive repository of clinical, financial and outcomes information and operates a leading healthcare purchasing network.

Premier, Inc.2320 Cascade Point Blvd.Charlotte, NC 28208(877) 777-1552www.premiereinc.com

The Ergonomics Center of North Carolina is housed in the Edward P. Fitts Department of Industrial and Systems Engineering at North Carolina State University. The Center provides ergonomics consulting, training programs, workshops, and research for corporations and companies throughout the United States to support and enhance their ergonomics efforts.

Edward P. Fitts Department of Industrial and Systems Engineering North Carolina State University3701 Neil StreetRaleigh, NC 27607(919) 515-2052 fax (919) 515-8156www.TheErgonimicsCenter.com

Minitab is the leading provider of quality improvement software. Minitab® Statistical Software, Quality Companion by Minitab®, and Quality Trainer by Minitab™ provide a complete solution for Six Sigma and other projects. Companies that rely on Minitab software and services to achieve world-class quality include Toshiba, DuPont and Boeing. Visit www.minitab.com

Minitab1829 Pine Hall Rd.State College, PA 16801www.minitab.com

NOVACES is a leading provider of continuous process improvement (CPI) consulting services. By leveraging two decades of applied research experience, we deliver today’s most effective methods for generating breakthroughs in operational capabilities and financial performance. Our process improvement approach, called SystemCPI, is designed to align with today’s strategic healthcare initiatives and provide the means for getting results that hospitals need.

NOVACES116 Chestnut StreetSuite 303Red Bank, NJ 07701(877) 577-6888www.novaces.com/healthcare.php

Healthcare Team Training is a patient safety management and training company that specializes in team performance for healthcare organizations. By combining our experience as the leading worldwide provider of TeamSTEPPS™-Strategies and Tools to Enhance Performance and Patient Safety with our clinical and human factors expertise, we offer powerful solutions for safer patient care.

Healthcare Team Training101 Devant Street, Suite 203Fayetteville, GA 30214(678) 369-6317www.healthcareteamtraining.com

GBH is a leading supplier of headsets, audio conferencing and video conferencing equipment. Since 1986, we have provided audio and video solutions to businesses of any size. We work directly with our clients to provide customized product solutions for virtually any application including Video Conferencing for Telemedicine. We have direct relationships with leading manufacturers including Plantronics, the nations’ largest headset manufacturer.

GBH Communications, Inc.3333 N. San Fernando Blvd.Burbank, CA 91504(800) 222-5424www.gbh.com

ASQ is a leader in providing resources, training, certification and networking opportunities to professionals in healthcare. Quality professionals across all segments of healthcare use ASQ’s resources to improve quality of care, patient safety and satisfaction, organizational efficiencies and the bottom line. Learn more at www.asq.org/healthcare

ASQ600 North Plankinton AvenueMilwaukee, WI 53201-3005(800) 248-1946www.asq.org/healthcare

Revolutionizing Healthcare, One Team at a Time™

Booth # 104

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The University of Tennessee Center for Executive Education is a leader in management education and business solutions, distinguished for cutting-edge research, thought leadership and implementation focus. More information at www.TheCenter.utk.edu.

Center for Executive EducationThe University of Tennessee College of Business Administration 603 Haslam Business Building Knoxville, TN 37996-4160 (865) 974-5001 fax (865) 974-4989 email: [email protected]

ProModel is a leading provider of simulation-based, decision making tools and techniques for improving performance throughout the enterprise. ProModel Healthcare Simulation Solutions offer health systems the unique ability to perform accurate, highly detailed predictive analysis of the specific and systemic impacts of operational, process, and layout changes BEFORE decisions are made. ProModel’s predictive technology and expert consulting services will help you make better decisions -- faster.

ProModel Corporation556 East Technology AveOrem, UT 84097(801) 223-4600www.promodel.com

Productivity Press/Taylor & Francis Group has developed the largest catalog available anywhere of publications and learning tools about continuous improvement. Today we are the premier source of information on organizational improvement in the health care industry. We are constantly introducing new books, that bring you cutting-edge thinking from today’s top improvement authorities. Visit our website at www.productivitypress.com to find out more.

Productivity Press6000 Broken Sound Parkway NW, Suite 300Boca Raton, FL 33487www.productivitypress.com

Laubrass facilitates and optimizes the process of conducting quality audits and work measurement studies by leveraging handheld computing tools. UmtProducts are flexible programs that are easy to use that allow you to identify Value Added (VA) and Non-Value Added (NVA) activities within any organization in order to determine where the opportunity for improvement is.

Laubrass Inc.3685 44rth AvenueMontreal, Quebec.Canada H1A 5B9(514) 526-8040(866) [email protected] The Healthcare & Science business of Thomson Reuters delivers

intelligent information that enables organizations to manage costs, improve efficiency, and enhance healthcare quality. With operational benchmarking data from more than 750 healthcare organizations across the country, healthcare executives gain access to vital information that will help them better assess and focus their opportunities to improve and achieve measurable results. For more information, visit www.thomsonreuters.com Thomson Reuters6200 S. Syracuse Way, Suite 300Greenwood Village, CO 80111 (303) 486-6540 fax (303) 468-6464www.thomsonreuters.com

Training Within Industry, TWI, is a key component of successful Lean and continuous improvement initiatives in healthcare. TWI programs will help you reduce training times, maintain standard consistent methods, reduce errors, improve processes and create a safe environment for patients and staff. The TWI Institute is the center for education, trainer certification and implementation guidance.

The TWI Institute445 Electronics Pkwy, Ste 207 Liverpool, NY 13088 (315) 412-0303fax (315) 233-1259www.twi-institute.com/healthcare_main.htm The Wellness Source provides solutions to common workplace

complaints due to standing for long periods of time. Through the use of compression therapy; orthotics and bracing many of these complaints can be minimized. Our participation with on-site educational programs, health fairs and dedicated Leg health days with our certified fitters is your source to workplace wellness.

Wellness Source, Inc.125 Commerce Park Rd., Suite 105Mooresville, NC 28117(704) 799-2873fax (704) 663-4369www.wellness-sourceinc.comBooth # 100

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Flexsim HC is the first simulation software designed from the ground up to do healthcare simulation and modeling. Flexsim HC has a patented patient track concept that allows complex healthcare activities to be defined and modeled without the need for programming. Flexsim HC provides 3D visualization that is unsurpassed. Visit our booth in the exhibit area for a free trial version.

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