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CONNECTED ENTERPRISE IT Bringing to Market for the Better Solutions World's Leading Manufacturers

CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

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Page 1: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

CONNECTEDENTERPRISE IT

Bringing to Market for theBetter SolutionsWorld's Leading Manufacturers

Page 2: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

Engineering,Research &

Development

Tata Technologies empowers customers to make

their product development dreams a reality by

designing, engineering, validating and industrializing

better products.

Unlike any other organization in our sector, beyond

engineering and product development, we've had

the curiosity to pursue the optimization of end-to-

end manufacturing. The result is a complete

understanding of the benefits associated with the

digitalization of modern manufacturing.

Architected well, the complete product realization

lifecycle is a virtuous feedback loop designed to

embrace the data that supports the continuous

improvement of better products.

WHY TATATECHNOLOGIES?PRODUCT DEVELOPMENT IS AT THE CORE OFEVERYTHING WE DO

CONNECTED ENTERPRISE IT....................................................02

CORE EXPERTISE

BUSINESS TRANSFORMATION................................................04

EXTENDED MANUFACTURING SOLUTIONS............................05

DATA INTELLIGENCE................................................................ 06

CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS..........07

APPLICATION VALUE MANAGEMENT......................................08

DOMAIN EXPERTISE

AEROSPACE SERVICES.............................................................09

AUTOMOTIVE SERVICES...........................................................11

INDUSTRIAL HEAVY MACHINERY SERVICES..........................13

CONTENTS

Page 3: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

CONNECTED ENTERPRISE IT

Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing with

enterprise resource planning (ERP), manufacturing execution systems (MES), supply chain management (SCM), customer

experience management (CXM), business analytics and intelligence (BA/BI), complemented by world-class application.

maintenance services (AMS).

1. BUSINESS TRANSFORMATION

Business transformation is a comprehensive solution which

fundamentally supports an organization's technical and

cultural system. It provides business and technology

insights which help companies innovate and evolve, laying

the groundwork for becoming an industry leader.

2. EXTENDED MANUFACTURING SOLUTIONS

Tata Technologies' customized extended manufacturing

solutions help manufacturers drive performance across

their entire value chain through a combination of

manufacturing execution systems, mobility and telematics

practices that will connect the decisions of today with the

applications of tomorrow.

3. DATA INTELLIGENCE

Better access to data helps drive improved decision-

making. Tata Technologies' analytics and data integration

solutions contribute to better business effectiveness and

efficiency across the enterprise IT landscape.

4. CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS

(CXM)

CXM orchestrates technologies and teams to support the

customer journey thereby providing them a consistent and

seamless experience while ensuring all touchpoints are

dealt with.

5. APPLICATION VALUE MANAGEMENT (AVM)

Tata Technologies' application value management

solutions combine business critical application

development and maintenance services that are crucial

for business continuity. Through innovative ideas and

technology solutions, we help sustain businesses by

providing day-to-day support and maintenance

activities in an effort to achieve zero downtime.

z

Page 4: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

MAKINGPRODUCT DEVELOPMENTDREAMS A REALITY

Page 5: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

Process Optimization and Re-engineering

Value-driven Solutions

IT Roadmap

New Business/Operating Model

ERP Build Factory

Test Factory

Supply Chain Integration

Data Factory

ERP

Big Data

Social/Mobility

Supply Chain Management (SCM)/

Supplier Relationship Management (SRM)

More and swifter financial period

closing and consolidation into

corporate system by 40-50%

Faster technology selection,

implementation, deployment

and adoption by 20-40%

Better transition to Business as

Usual (BaU) and reduced

post-deployment support cost by 30%

MORE FASTER BETTER

TRANSFORM REALIZE ENABLE

BUSINESS TRANSFORMATION

Tata Technologies partners with the best in the industry to bring business transformation solutions based on a value focused

approach and new innovative capabilities that deliver immediate business value, ongoing simplification and reduced total

cost of ownership.

REALIZING ENTERPRISE-WIDE BUSINESS TRANSFORMATION

We do this by:

- Enabling value-driven change through creation of an enterprise IT roadmap to establish a business case

- Planning and managing deployment of new skills, data models, business processes, applications and interfaces

- Enabling change and continuous learning while limiting business impacts

Page 6: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

EXTENDED MANUFACTURING SOLUTIONSPROVIDING ACTIONABLE INSIGHTS THAT CREATE COMPETITIVE ADVANTAGE

Tata Technologies considers itself a pioneer in assenting towards the connected world with solutions that can address and

encompass the concepts of tomorrow to drive operational efficiencies and give businesses a competitive edge.

We do this by:

- Defining strategies to digitalize manufacturing, beyond product development and engineering, covering the extended

enterprise across the entire value chain

- Enabling smart, virtual and digital factories, downstream of product development information flows and processes,

with a vision of moving towards Industry 4.0

- Defining enterprise-IT integration landscape, manufacturing execution system, technical telematics technical architecture and

implementation roadmaps, enabling IT legacy application retirement strategies

- State-of-art MES and IoT lab

Factory of Future

Target State Architecture

Industry 4.0

Technology Evaluation

Enterprise IT Blueprint

Manufacturing Execution System (MES)

Mobility

Plant Automation Solution

TRANSFORM REALIZE ENABLE

More productivity and enhanced

performance

Faster access to information

and time-to-market

Better quality and better utilization

MORE FASTER BETTER

Page 7: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

DATA INTELLIGENCECREATING SCENARIOS TO UNDERSTAND REALITIES AND ENABLEDECISION MAKING

Tata Technologies drives data integration strategies and IT optimization in order to provide a platform for knowledge and

information sharing across organizations. These solutions come with predefined scenarios mapped with the industry

Business Process Master List (BPML).

We do this by:

- Defining enterprise data models, common message models and corporate IT standards and governance

- Evolving standardized and consolidated adoption of new technologies

- Envisioning the future through application roadmaps

- Establishing definitive consulting and analytical models

- Predefined solution accelerator and KPIs

Business Analytics Roadmap Definition

Technology Evaluation

Advanced Analytics

Business Case Development

Master Data Strategy

Data Factory

Technology Evaluation

Integration Factory

Business Analytics Implementation

Enhancement & Support

Upgrades

Data Services

Prototyping

More adoption of business intelligence

and advanced analytics leading

to a 25% increase in operational efficiency

Faster access to business analytics,

critical data and information

Better business intelligence and

insights to improve decision-making

TRANSFORM REALIZE ENABLE

MORE FASTER BETTER

Page 8: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONSCUSTOMER INTEGRATION FOR IMPROVED SOLUTIONS ACROSS THEVALUE CHAIN

Tata Technologies helps optimize business and technical operations while providing a quantum leap for customer

integration, which involves a paradigm shift to develop processes capable of creating an effective business structure.

We do this by:

- Increasing satisfaction scores as all customer-driven information and performance metrics are available to improve

every step of the customer journey

- Providing businesses with clarity about customer issues across all products, lines of business, channels and market

segments

- Realizing business benefits with customer data visibility, accuracy, traceability and consistency

Redesign Customer Experience Management

Process Assessment

CRM Deployment

Training

Technology Evaluation

CRM Implementation

Dealer Management Systems

Telematics

Self-service Portal

More speed in delivering customer

experience solutions, enabling

service portfolios to increase by 10-20%

Faster identification and resolution

of issues, resulting in positive satisfaction

and loyalty

Better value-added products and

services leading to cost reduction

and increased innovation

TRANSFORM REALIZE ENABLE

MORE FASTER BETTER

Page 9: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

APPLICATION VALUE MANAGEMENTGETTING THE MOST OUT OF ENTERPRISE-IT SPEND

Tata Technologies helps businesses realize value by ensuring efficient use of engineering resources. Our AVM services

portfolio enhances and extends the life of applications, shifting the focus to new strategic applications and projects to

support launch and stability.

We do this by:

- Leading a business domain-oriented strategy

- Controlling global application development and integration

- Delivering best-in-class application portfolio analysis (complexity vs integration) and continuous efficiency improvement

- Defining and managing metric-driven service operations using the KPI-SLA framework

- Managing multi-vendor contracts and engagement

IT Portfolio Rationalization

Application Efficiency Monitoring and

Improvement

Data Factory

24x7 Support

Application Optimization

Application Maintenance and Support

Application Development

Middleware

More capacity to focus on effective problem

solving to reduce issue occurrence

by 40 percent

Faster iteration to avoid legacy

issues reducing the need for customization

by at least 25 percent

Better application development

methodology leading to 50 percent

reduction in cost of ownership

TRANSFORM REALIZE ENABLE

MORE FASTER BETTER

Page 10: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

AEROSPACE SERVICES

SUPPLY CHAIN RATIONALIZATION MAINTENANCE, REPAIR ANDOVERHAUL CONSULTING

SERVICE PARTS INVENTORY MANAGEMENT

ENGINEERING, DESIGN ANDBUSINESS PROCESS OUTSOURCING

SUPPLY CHAINVISIBILITY GAIN

COST REDUCTIONFACILITATION

LEAN TRANSFORMATION AND PROCESS RE-ENGINEERING

Page 11: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

ERP IMPLEMENTATION PROGRAMTHE COMPANY NEEDED TATA TECHNOLOGIES TO DEFINE THEIR BUSINESS

PROCESSES THROUGH ERP IMPLEMENTATION IN A GREENFIELD SET UP.

COMPANY

A pioneer and leader in composite

manufacturing and solutions, catering

to the demands of the aerospace,

defense and industrial composites

realms across the globe.

KEY BENEFITS

Reduced cost of ownership

Optimized supply chainprocesses

Reduced manual efforts

Ability to trace materials

THE CHALLENGE

- Shelf-life management of composite materials.

- Need to facilitate root cause analysis of customer complaints/warranty

claims back to the materials up to the supplier batch level.

- Integration with the PLM system for engineering change management to

track each change to document and master data.

- Need for business process template to suit their clients (OEM

manufacturer).

- Business controls on purchasing documents and approval.

- Aerospace industry-specific inspection process requirements.

- Special tax procedure for SEZ.

- Optimized total cost of ownership.

THE SOLUTION

- Reduced timelines for ERP implementation enabled by the process

template.

- Batch management functionality for shelf-life management with first-in

first-out for material usage and expiration.

- Traceability of materials right from the material inward until final dispatch

of finished goods, thereby reducing the manual efforts involved with

identifying the root cause for customer complaints and warranty claims.

- Serial number management to ensure traceability from cradle to grave.

- Processes compliant with AS 9100 C- aerospace industry standards.

- Purchasing documents approval workflow in line with the organization's

delegation of authority.

- First article inspection process and allied documentation process mapped

in ERP to reduce manual efforts.

CA

SE

STU

DY

Page 12: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

AUTOMOTIVE SERVICES

SALES Sales Planning Sales Execution

Outbound Logistics Customer Experience Management

MARKETINGCampaign Management

Channel Partner Management

SUPPLY CHAINStrategic Purchasing

Inventory ManagementVendor Management

MANUFACTURINGManufacturing Execution

Quality ManagementScheduling and Sequencing

Track and Trace

FINANCEProfitability Analysis

Working Capital ManagementCompliance and Statutory

HUMAN RESOURCES Workforce Management

Talent Management

CALL CENTERHelp-desk Management

AFTER-SALES Warranty Management Loyalty Management

Service and Spares Planning

Page 13: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

GLOBAL TEMPLATE ROLL-OUT

THE COMPANY NEEDED TATA TECHNOLOGIES TO ROLL-OUT A GLOBAL TEMPLATE FOR

IMPLEMENTING SAP ACROSS BUSINESS CRITICAL PROCESSES WITHIN THE ORGANIZATION

AND TO ENSURE DATA IS ACCESSIBLE TO ALL OPERATIONAL FUNCTIONS IN REAL-TIME.

COMPANY

An English automaker and subsidiary

of an India-based global automotive

giant, whose principal activity

includes designing, developing,

conceptualizing, manufacturing and

selling luxury and off-road vehicles

that represent their marquee brands.

KEY BENEFITS

THE CHALLENGE

- Unavailability of key data to make business decisions in real-time and lack

of alignment between applications, i.e., fragmented and disparate

system.

- Inconsistency in data which had a high risk of error, thereby making

forecasting and reporting unfeasible.

- Prevalence of brand specific processes and applications, i.e., working to

different standards under one roof.

- High level of interface conciliation, i.e., no Sarbanes-Oxley (SOX) control

on applications.

- Presence of multiple systems that makes predicting performance at

logistic and cash level very challenging.

- Cumbersome process of changing market dealer structures.

- High complexity when introducing new vehicles to the market and

cumbersome dealer structures.

THE SOLUTION

- The creation of a “Show and Tell” global template solution that identifies

and documents local business needs.

- Well defined project schedules, charters and project management plans,

along with the establishment of local project organization and relevant

working committees.

- Formulating a “blueprint” to represent business processes and

organizational structure within the SAP system.

- Build and Test (BAT) of all business process requirements based on

formulated blueprint.

- Finalization of the project go-live stage by ensuring complete preparation

through business support activities.

- Setting up production support and a monitoring system.

CA

SE

STU

DY

Unique global businesstemplate

Reliable movement ofbusiness critical data inreal-time

Improved cash flow andmarket equation

Standardization of businessprocesses

Page 14: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

INDUSTRIAL HEAVYMACHINERY SERVICES

CUSTOMER PROJECT MANAGEMENTMake-to-order

Lead Time Management

MANUFACTURING EXECUTIONTraceability and Genealogy

Availability ManagementAsset Utilization

SUPPLIER RELATIONSHIPMANAGEMENT

Reverse AuctioningSupplier Collaboration

FINANCEProfitability Analysis

Working Capital ManagementCompliance and Statutory

HUMAN RESOURCESWorkforce Management

Talent Management

AFTER-SALESWarranty Management

Services and Spare-partsManagement

Page 15: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

ERP IMPLEMENTATION PROGRAM

THE COMPANY NEEDED TATA TECHNOLOGIES (A CHOSEN PARTNER SINCE ITS INCEPTION)

TO DEFINE THEIR BUSINESS PROCESSES THROUGH ERP IMPLEMENTATION IN A BROWNFIELD

SET UP.

COMPANY

Leader in construction equipment in

India. In the late 1980's it entered

into a technical collaboration with a

Japanese company for manufacturing

state-of-the-art hydraulic excavators.

KEY BENEFITS

THE CHALLENGE

- Long lead time for manufacturing and compressed product development

lifecycle.

- Production Leveling – underutilized production capacities and

improvements in planning and optimization.

- Need for agile supply chain processes in collaboration with the suppliers’

IT process to manage turnkey orders from customers with multiple

delivery milestones.

- Need for integration with IT systems of its parent organization.

- Traceability and genealogy of critical components.

- Integration with systems for complex dealer networks.

THE SOLUTION

- Comprehensive IT process deployment for order to cash, manufacturing,

supply chain and finance processes in SAP ERP Central Component(SAP

ECC) 6 and integration with surround systems like SAP B1 for Dealer

network, SAP Supplier Relationship Management (SAP SRM) for supplier

collaboration, PLM systems, and Analytics.

- SAP SRM system for supplier collaboration to enable sharing of delivery

schedules to vendors and for receiving dispatch information.

- Integration between PLM – ECC: Material Master, BOM, Routing.

- Integration with the dealer network systems across India (SAP B1).

- Wide-ranging analytical dashboards across the functions like sales,

finance, manufacturing and quality.

- Traceability of materials right from the material inward until the final

dispatch of finished goods, thereby reducing the manual efforts involved

with identifying the root cause for customer complaints and warranty

claims.

- Purchasing documents approval workflow in line with the organization's

delegation of authority.

CA

SE

STU

DY

Improved supply chainprocesses

Reduced cost of ownership

Reduced manual efforts

Fewer number of audit queries

Page 16: CONNECTED ENTERPRISE IT - Tata Technologies · connected enterprise it Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing

NORTH AMERICAEleven Mile Road41050 W. Novi, MI

USA48375

Tel. +1 2484261482

EUROPEEuropean Innovation & Development Center

Olympus AvenueTachbrook Park, Warwick

CV34 6RJ, UKTel +44 (0) 8443 759685

ASIA-PACIFIC 25, Rajiv Gandhi Infotech Park

Hinjawadi, PuneIndia

411057Tel. +91 20 6652 9090

www.tatatechnologies.com